Customer Support Archive

New Version of the Keying Tool to Launch today


Please read: A new version of keying tool will launch this afternoon. We are happy to announce that we are launching a new version of the keying tool this afternoon. Some new features you will notice are: Image sets that are within 3 days of expiring will be highlighted New Getting Started Help Image sets are now [...]

Upcoming Conferences


Throughout the year we will be attending various conferences, the first of which are coming up this weekend!  Many of you in the UK are likely aware of the Who Do You Think You Are? Live conference — at this conference there will be World Archives Project workshops Friday, Saturday and Sunday.  If you are heading to the conference make [...]

Project Update – Slave Manifests filed at New Orleans, Louisiana, 1807-1860


For those of you residing in the U.S. you likely know that February is Black History month so this project has a timely entrance into the World Archives Project.  Although sometimes difficult to read the handwriting this project is intriguing and I find it hard to just enter one or two image sets.  There are [...]

Verbano-Cusio-Ossola, Italy – Collection Update


This past week we noticed indications of possible errors in the data being collected for the Verbano-Cusio-Ossola, Italy: Marriage and Death Records, 1870-1937 collection. We removed the collection to investigate the situation and identified a technical error that was causing data issues. We will repost the collection soon in its entirety to ensure the integrity of [...]

Project Update – Northern California Naturalisation Indexes


Earlier this week we released a new project, Northern California Naturalisation indexes.  This collection is similar to other naturalisation collections but has one key difference, there is only one form type to use when keying information, General Index Card.  So although there are a variety of card types they are all categorized in the same [...]

Arbitration and Project Update


We are excited that four projects have been completed and are 100% arbitrated!  These projects are now going through additional processes before making their way to the site.  There are two projects that are getting close to the end of arbitration, England and Wales, Criminal Registers and Nebraska State Census.   We would appreciate your support [...]

Keying Bug


We have discovered a bug that is causing information you have entered to be lost in some situations. How the bug works: Open the image set. Start entering the information. Mark fields where there isn’t information present on the image “Blank” (Ctrl+B). Finish entering information. When you move on the information in the field immediately [...]

Understanding Accuracy


We’ve received a lot of feedback regarding accuracy and wanted to let you know a little more about why we started showing the accuracy rating and about how accuracy is counted. As more contributors joined the project we were asked many times for an indicator of how well they were doing – since we all [...]

Webinar Announcement – Keyed In: Learn the Ins and Outs of Arbitration


Join us Thursday for an hour exploring the world of arbitration and for the opportunity to ask us questions regarding arbitration and the World Archives Project. I will be leading you through the arbitration process, and the keying guidelines as well as providing insights into how you can become a better keyer through arbitrating.  I [...]

Keying Tool Update – Version 1.0.0.115 is Live!


After the last version of the tool was released we had quite a few errors reported – the main errors were in relation to clicking on the tool bar and when moving in the process from Set Form Position to Enter Data.  Thanks to your quick action in reporting them, and our developers quick work [...]