I and my co-workers at Ancestry would like to thank everyone who wrote in this week with their concerns regarding the new site. In response to your messages, Ancestry.com is making changes, some of which are in place already.Â I spoke to the product managers and this is what I found out today.
As requested by many of you, the Ancestry World Tree is now included in the search results through the Family Trees tab for exact searches, and no longer requires a separate search.
TheÂ new advancedÂ search template is coming alongÂ and they expect to have a beta version ready for testing within the next couple weeks, likely sooner. We’ll post the announcement here once it rolls and the product managers have expressed the hope that you will be able to provide them with constructive feedback once it rolls live.
A number of users wrote in that search forms were unavailable for a time, and this problem has also been corrected.
There were problems reported with several individual database searches as well, and although I don’tÂ have the entireÂ list of what problems were reported and the status yet, I have been told that the Texas Birth Index, 1903-97, which many of you reported to have problems with has been fixed.
To report problems, you are of course welcome to post them here, but there is also a more direct line through the feedback form found on the bottom of the Ancestry Community page. Please include details about the search you are conducting. What search did you perform? What page (please include a link) were you searching from? What results were you expecting vs. what results you received? If you are experiencing other types of problems, such as pages not loading correctly, please include what kind of operating system you use, and what browser. This kind of information helps us to identify the source of the problem moreÂ quickly, so that it can be corrected.
On a personal note, I would like to apologize to the readers of my column who were offended with my analogy. I did not mean to offend anyone with my comments, and was just trying to make the point that this is a work in progress. I am truly sorry if the light tone implied that I didn’t care. I have always thought of you all as friends and have benefitted greatly from interaction with you through tips, emails, and more recently, blog posts.
I’m also sorry for the brief silence here on the blog as I was sidelined with some unexpected health problems this week and had to take a few days off. I am fine now and back in the office and will be in constant contact with the product managers to continue to get you updates on the site.
Please know that we do take your comments very seriously and will continue to work to improve your user experience with Ancestry.com.
With best wishes,