Customer Support Archive

AWAP Indexing 101

With so many new contributors and many contributors returning we wanted to review some basic questions. Let’s start with what is AWAP? AWAP stands for Ancestry World Archives Project Where can I download the keying tool? Short answer  This page redirects to a page hosted by Family Tree Maker/MacKiev.  MacKiev is the company that […]

Wahoo! Contributor Stats Fixed

In the latest iteration of the tool you will most notably notice that records keyed and records reviewed are now captured in the correct category. To download the newest version of the tool, v37, please copy and paste the appropriate link in your internet browser. Mac: Windows: If you are having difficulties signing […]

Keying Standards: What Has Changed?

Many of the indexers that have been keying for the Ancestry World Archives Project have been keying the same way for many years. So with the new Keying Standards that were posted Tuesday the 19th, what has really changed? Three things. When the year is presented on the image in 2 digit format, it does […]

Projects Update

In March we posted a message about which projects were high priority and we listed projects that have been available for over a year.  Here are updated statistics on the projects we highlighted.   Cartes électorales de Paris et ses environs et d’autres villes françaises, 1900-1932 (France Electoral Cards)  (Now: 20.98% Then:19% – 8816 image sets) Cuyahoga County, […]

Wiki troubles

Update: The wiki is officially fixed.  If you encounter difficulties signing in please notify our support team,  Yes, you can access the wiki, read instructions and view images – phew!  What you cannot do right now is sign in to the wiki to post questions, or make edits.  We are working on this issue and I […]

Alabama Reference Name Files

In the next few minutes you will see the number of Arbitrate/Review image sets increase dramatically.  Why?  As we reviewed the image sets that have been completed for this project we noticed that there were some fields that weren’t keyed at all as well as fields that weren’t keyed correctly.  In order to add this information, […]

Have you ever wondered…

Have you ever wondered how to go back to the previous image, or what the check mark button is for, how to rearrange the columns, if you can copy an entry from one field to the next or how to increase the size of the data entry grid?  Or have you ever wondered why we don’t key periods, how maiden […]

The Basics About Arbitration and Review

We’ve had several thousand people join us over the last few months.  We are so excited that you have become part of our community of keying contributors.  You are doing great work! This influx of new keyers has created a unique challenge for us, however. We are getting quite the backlog in arbitration and review. […]

First You Crawl, Then Walk, Then Run

I’d like to use a little analogy to open up a discussion about an opportunity we have in the Ancestry World Archives Project community. Have you ever watched a child learn how to walk? I just spent the weekend with my brother and sister-in-law and my four, adorable nephews. The youngest is just ten months […]

Changes to the Dashboard

We’ve made a few changes to the Dashboard, and a few more changes are on their way.  The most drastic change is going from an accuracy percentage to an accuracy bar.  I know it is important to know how you are doing but I also know that every contribution counts, regardless of if you were […]