If you’re still experiencing site errors…

Posted by jhodnett on January 16, 2009 in Site Issues, Website

Though we had some server problems earlier this week, they were generally resolved by Tuesday, January 13th. We have seen some posts and emails from a few customers indicating that they are still experiencing problems, though. From everything we can see in our logs and reporting things should be stable on the site. If you are Read More

Another update

Posted by jhodnett on January 13, 2009 in Site Issues, Website

For those of you keeping up on the server problems we’ve been experiencing, I wanted to give another quick update.  It appears that earlier this afternoon we were able to get things stabilized on the site so that hopefully you are not getting any error messages or experiencing other problems.  To help further we will Read More

Thanks for your patience…

Posted by jhodnett on January 13, 2009 in Site Issues, Website

As an update to our previous post, we wanted to reassure everyone that we are still very actively working on the server errors that are causing occasional site downtime for some customers. We have narrowed the problem down to a few possible causes, but still have additional testing and other work to do in order to Read More

Recent Ancestry site downtime

Posted by jhodnett on January 12, 2009 in Site Issues, Website

We just wanted to quickly let everyone know that we’ve been experiencing some technical difficulties with our servers over the last 24 hours. Because of this you might experience error messages or portions of the site may be inaccessible. It is also possible that some pages, or parts of pages, may load more slowly for Read More

Public Member Profiles

Posted by jhodnett on May 30, 2008 in Site Features, Website

Yesterday we made some improvements to public member profiles on the site. Some of you may not know that there were member profiles on the site, so let me tell you a little about them. Your profile is a place that you can let others on Ancestry know about you. It’s designed to showcase your Read More

Improving Links from the Message Boards

Posted by jhodnett on March 12, 2008 in Website

Thanks to those who have given feedback regarding our initiative to link to additional resources from terms identified in message board posts.  We regret that some of you have been frustrated by these links and we have worked to improve the way they work. As we’ve looked at data on how these links have been Read More

Linking to more resources on the Message Boards

Posted by jhodnett on February 28, 2008 in Website

Since this is my first post to the Ancestry blog, let me start out by introducing myself.  My name is David Graham and I’m the product manager responsible for the community areas of the website, which include the different tools you use to connect with each other and to help each other on Ancestry.com. My Read More