Posted by Ancestry Team on October 15, 2019 in News

Margo Georgiadis, Ancestry CEO

At Ancestry®, we get out of bed every morning with a single, shared purpose: to empower journeys of personal discovery to enrich lives. For more than 30 years, we’ve helped people learn more about themselves by connecting them to their past so they can gain meaningful insights to inspire their future.

In our earliest days, those journeys were exclusively about genealogy – building your family tree, understanding the stories and experiences of generations before you and connecting with extended family through shared experiences.

Seven years ago, we launched AncestryDNA® to help millions more people accelerate their personal and family journeys of discovery and to make more connections than ever before.  And we continue to innovate and invest, providing more and richer sources of content like yearbooks and obituaries, improving our discovery tools such as ThruLines and deepening our DNA solutions with more granular insights on ethnicity, communities and inherited traits.

As DNA science has continued to rapidly advance, we know that we have barely scratched the surface of what is possible to empower customers to learn from their family heritage and their DNA. Over the years, we’ve heard from many of you that you are interested in solutions to understand the connections between your DNA and your health.

Today, we’re proud to announce AncestryHealth® to help people better understand how their family health history and their genes influence their health. In launching AncestryHealth, we’re making a long-term commitment to preventive health in order to make a difference in people’s lives — just as Ancestry has done with family history for the last three decades.

We’ve focused on what people want most:

  • Actionable insights to improve health outcomes for themselves and their families
  • Access to education and support, including genetic counseling resources
  • A seamless handoff with their healthcare provider so they can take action together
  • Access to the most comprehensive screening technology available

AncestryHealth was designed specifically to meet these needs. Our new health services – AncestryHealth Core™ and AncestryHealth Plus ™ – empower people with actionable insights about health risks identified in their genetics and family health history that can help them to start down a path toward better health outcomes. Identifying genetic health risks earlier can often help people, along with their healthcare provider, to better address preventable or treatable conditions.

Distinctive consumer-centric features of our services include: a guided and supportive end-to-end experience, family health history tool, physician-ordered, laboratory developed tests, access to genetic counseling resources and printable reports for both consumers and physicians.

We’re also providing access to next generation sequencing (NGS) technology that will enable us to provide more comprehensive and actionable insights on a broad range of conditions over time. We’re pleased to offer early access to this advanced technology to our valued members before we make the service available to the public.

And just like all of our Ancestry offerings, AncestryHealth gives customers full consent and control over their own data. Ancestry does not sell or share data with insurers, employers, or third-party marketers.

We’ve seen adding health to our offerings as a natural evolution, but only if we could do it in a way that was consistent with our mission. We didn’t want to be just another report provider. We wanted to provide a clear path from insight to action so people – in partnership with their healthcare provider- can start on the path toward better health outcomes.

Most importantly, everyone should know that your genes do not need to be your destiny. Your genes are just a part of the equation and there are many powerful, proactive choices you can make, in partnership with your healthcare provider, that may improve your long-term health. In the same way that knowledge of your family and ethnicity helps you make sense of your past to inspire your future, knowledge about your genetics and any associated risks can help you make sense of – and start to manage – the future for you and your family.

We look forward to taking the next step on the journey into health and wellness with you.  To read more about today’s AncestryHealth announcement, click here


  1. Jo

    It’s good to see Ancestry expanding the portfolio of available products.

    However, there is one major weakness that Ancestry needs to address with a larger product/service portfolio and that is lack of email support for contacting your customer support personnel. 23andme and MyHertiage both offer customer service email. Ancestry needs to do the same.

  2. Madeleine

    I always contact Ancestry help by email, click on the Help at the top of your home page and from the drop down choose support centre. Click on Family Trees or whichever section you need then look down the page for the words Don’t see what you’re looking for? and use the contact us button. You will receive an automated email telling you they’ll be in contact.
    Some time later you will get a further email which will probably not be of much help, if my own experiences are anything to go by but if you persevere with further explanation etc., you may get resolution.
    Hope that helps.

  3. Suzanne

    “Ancestry is committed to safeguarding customers’ data and privacy” Perhaps for now. Count me out.

  4. Robyn

    Will there be a sample result for us to inspect when we are considering Health Core or Health Plus?
    I paid the extra $10 for health add to son ‘s DNA analysis and was totally underwhelmed!

  5. Teresa L Groce

    I send in my DNA back in early 2016. I forgot about it, I never received my results. I had became sick with cancer. Still going through treatments. Thank God I’m still here. Can you look back to see if you sent the information, or come you resend it to me. If you can. Thank you!!!

  6. Lise Doss

    I hope you will soon add a chromosome browser to your DNA so we can tell how our matches are related to us. So many matches have no family tree, they are practically useless.

  7. Michael Hartsook

    I love ancestry, thank you all for what you do, I was wanting to tell you all I don’t have a checking account anymore I got mad at the bank where I had my checking and savings account because of a overdraft charge and I closed it out 2 months ago I have to find another bank, as soon as I I get my disability, I had to stop working because of my health I have severe emphysema and chronic bronchitis and COPD, plus Moderate congestive heart failure, I will be opening up a new bank account in a few weeks good Lords willing.

  8. Laurel Berryman-Bailey

    I love doing ancestry my husband was able to go back as far back as 1400s! My family is much harder we can’t get past my grandfather on my dad’s side and we don’t know why? And I’m not positive but it’s there anyway somehow that someone could hack your ancestry page because I have been doing it for like 3 years and I can show you multiple times I have looked up the same names and getting different names and dates? Is there any way to possibly send me a print out from your computer I’ll be glad to pay for it. I stopped paying for this app because it was changing the names therefore helping keep me further from the truth. My father is Melvin James Everyman born in Covington Tenn and then Missouri where he passed in 2009 June 23 my email thanks!

  9. Amanda Rich Owens

    I’m looking for any living relatives from my father’s side of my family Gary sheperd ware Georgia

  10. Paris Hollis

    From the moment I opened my office door I knew who it was. The perfect student, Dressed consistently in long skirts and always in her trademark horned rimmed glasses, to this girl unlike all the rest of the female population at this college, clothes to her seemed more of a necessity than a statement. She is never seen around campus with any friends, she answers any and every question given to her with perfect textbook answers – . To be honest she is what I wish I could have been in College, things would have been so much easier if I had spent more time studying instead of partying. I admire her dedication but, she had shown up at my door about the 99% mark I had given her, and was determined to fix it. With a heavy heart, I knew that there was no way for her to do this, but I was prepared to show her. The reason was simple. This is something no amount of textbooks was ever going to teach her.

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