Posted by Eric Heath on July 31, 2018 in AncestryDNA

As the market leader in consumer genomics, Ancestry recognizes our responsibility to lead by example and set the bar for industry innovation. We empower our customers at every step of their self-discovery journey, and protecting our customers’ privacy is our highest priority. We understand the sensitive nature of the information we handle and our responsibility as stewards.

For over 30 years, our commitment to making self-discovery journeys simpler, easier, smarter and more secure has anchored every innovation at Ancestry. Today, along with others in our industry, we doubled down on that promise, working with the Future of Privacy Forum to develop and introduce the Privacy Best Practices for Consumer Genetic Testing Services.

These Best Practices establish standards for the industry by providing a policy framework for the collection, retention, sharing and use of genetic data generated by consumer DNA testing services. We thank the Future of Privacy Forum for their leadership in working to get these Best Practices drafted, vetted and aligned.

Today is just the start. We look forward to seeing these Best Practices broadly adopted across the industry and evolve as the industry continues to grow.

Eric Heath

Chief Privacy Officer, Ancestry


  1. Dr. Charlotte Hunter

    Mr. Heath, what I would really like to see is an open forum so your customers might discuss problems they are having, learn from each other, and give you public feedback. Not allowing us to do this makes it appear Ancestry is not willing to be discussed publicly. I greatly appreciate Ancestry’s privacy rules and regs and hope you continue to treat our privacy as a major concern.

  2. Mary Beth Lang

    It would be an enormous help if you could possibly add buttons so we could separate paternal & maternal relatives.. I agree that a public forum would be really helpful.

    • Joyce

      I agree Mary…I have voiced this many times over the last few years. Ideally different colored stars would be all we need–it is not like it is a huge programming issue. I’d want more than a few colors though as when you start getting pretty far back, that is necessary to separate lines. There is a lot more they COULD do, but adding more color stars would be a quick fix until they decide to do more to help. There are several DNA sites I use, and each has their good points but nobody has a good filing system set up so you can keep track of things and get better organized.

  3. lee swann

    I am very disappointed with your “ancestry” information. I am positively 1/4 Cherokee Native American; yet YOUR ancestry DNA “research” did not mention this at all. You show me Scandinavian, or western European; NO native American at all. Inlight of this I want a full refund of the monies I paid you.

    • Dana B Sheldon

      I am a professional genealogist.
      I would be curious to see your paper trail to your Native American Heritage and the compare to the DNA

    • Barbara

      One of the most common claims about ancestry is that American residents are Cherokee. Not a day goes by that someone voices the same anger and disappointment that you do. It’s very possible that your relative lived with a tribe without intermarriage. I would suggest that you research your tree and look for documentation. If it’s indeed true, your ancestors names will be on the Dawes roll.

  4. pam

    Having recently purchased several DNA tests to be gifted to other family members, it would be very useful to have a dated statement of Ancestry’s policies to include with their gift. Given the many stories of “international computer insecurity,” many people unfamiliar with technology would be more interested in participating if they had some assurance that the information that they provide would be protected.
    Most Ancestry statements (and your current one) are easy to “share” but difficult to print as a regular paper copy for regular folks.

  5. Dale

    Those buttons/stars are a fantastic idea. At times I just bang my head against a wall trying to keep names, etc., straight. Color would be great just like a map.

  6. Bill Greggs

    I don’t understand why Ancestry is not using this blog to give regular updates on what’s being done to fix the horrible performance of Ancestry tree building. Every record addition results in getting thrown off my tree and having to work back to the person I’m researching. Shortcuts to open additional browser windows to check new records stopped working. It’s been a mess for some while now. Why are you not letting your customers know what’s going on and what is being done to address it plus when.
    Thank you

    • Nancy

      I type the last name I was working on to get back to the same spot. No idea how else to deal with it. I use the app on the couch.

  7. Gerry

    Be carefully with this site there is a person in my family sheila montes aka monette that is using this site for the sole purpose of slandering family telling lies about family members just to cause hardship and harm to family members if you contact her do so at your own risk for nothing will be private and you will leave yourself open to ridicule

  8. Susan Norsworthy

    I want to know if native American is tested on your DNA test.
    Please let me know
    Thank you
    Susan Norsworthy

    • Barbara

      I know you are waiting for Ancestry to reply, but the answer is yes. I am about 25% Native American in my results. I have many relatives who show the same result.

  9. Billie Helms

    Tell me just exactly how I contact Customer Service? I don’t seem to be able to find a link for an actual contact – maybe a real person. What a joke – I clicked on your “contact customer service” link in your “Join the Discussion” paragraph above and I’ll tell you at this point I’VE BEEN TO THIS PAGE 20 OR 30 TIMES ALREADY! Now I’m getting pretty frustrated. My excitement for research is pretty much in the toilet at the moment. I have been a member OF since 2000. This evening I have spent no less than 4 hours trying to get myself as a non “registered guest” so I can use this website. I have done every step your self-help site has said to do from clearing cookies to allowing your cookies – yet I am still coded as a “guest” and can’t seem to get access to the information I am seeking. Your Help pages do nothing but send people in circles which as I stated earlier I have been in for hours, always winding up on a site asking me to subscribe! I have looked and looked for a link to send you a message or to secure an address to request help – but this is the only page I have found that allows me to (maybe) contact you! Not a Happy Camper . . . Please correct my status so I can access what my subscription covers.

  10. Ellery Adrian

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    One of the hardest thing I did was not not moving on because I trust my marriage will work again someday.
    During the search to regain my sight and improve my marriage, I came across this email dr. wakinalovetemple @ gmail. com owned by Dr.Wakina love spell master. Immediately after a successful love spell was cast, my life was given a meaning, my husband changed his attitudes and started focusing on me and the family. He became my everything. We became truthful to ourselves.
    I appreciate the time and effort he (Dr. Wakina) put into giving our lives a meaning.

  11. Lydia Patricia Napierala

    I want to know WHY on the Ancestry Home Page the Recent Connect Member Activity is not working, I use to be able to see what had be posted back many months, now it is and been stuck on 22 July and nothing else has posted, I hit SEE MORE, and there is not more, this is helpful is seeing what others are finding, sharing, etc. So tell me WHAT IS UP??? It is frustrating.

  12. Damone Shariff Millsap

    This company can not give me my ancestry history , because I am a slave in this corporation. And it took my history away from my people. And gave my people biwords our names. So your company info would be inaccurate, and wouldn’t give me the truth.

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