Posted by Anna Swayne on July 13, 2017 in AncestryDNA

 

As the AncestryDNA service has grown, we are increasingly hearing about families taking DNA tests together. Family members want easier and more powerful ways to collaborate with each other to make discoveries in their family story, all while still maintaining control and privacy of their own information. We recently made some changes that allow for better and more varied roles in managing, collaborating, and viewing DNA results—as well as a change to how DNA kits are activated to increase personal control. In this post, we’d like to share more details on these improvements and hopefully answer some of the questions you may have.

Every adult who takes a DNA test is the Owner of that test. The Owner is in the driver’s seat and can assign people to specific roles. The Owner can choose to allow a family member or a trusted friend to manage the test results and direct messages, be a collaborator or just the view the results. If you manage your own test, you will see your role on the test change from Manager to Owner within the next several days. Learn more about the roles an Owner may assign below.

One of the benefits of the improved roles is enhanced privacy controls for customers who want others to manage their DNA results. As of July 18, 2017, our process for activating multiple DNA kits will provide DNA test takers enhanced control over their information by limiting activation to one test per account. The one exception to this is parents who will continue to be able to activate tests for their minor children.

If you are a customer who currently manages multiple DNA kits in your account you’ll continue to have access to those DNA results and there’s no action for you to take. If you have other family ready to get started on their own, these simple steps will help them begin their DNA journey.

We know that change can take a little time to get used to, so please feel free to reach out if you have questions. We hope you’ll agree that these changes maintain the features you love while also making improvements that enhance individual choice and control.

For additional information and frequently asked questions please check out our support center. Feel free to leave questions below in the comments as well.

**UPDATED 7/13 at 6P MT**  

Based on questions posed in the comments section, we wanted to provide more clarity to some of your most frequently asked questions.

Q: I am the genealogist in the family and I need to see several family member’s DNA results, but I don’t want to manage multiple logins.

A: You can manage multiple DNA tests from your account. The person providing the DNA sample can give access to their test results to other Ancestry account holders. This is done on the Settings page accessed from the DNA Results Summary  page. Once access has been given, you can view, collaborate or manage the results from your own Ancestry account, depending on what role you are assigned. For example, if you are named the Manager of a test, member messages about the test results will be sent to you.

Q: After I activate my test or someone else activates their test, can I still link the results to a tree on my account?

A: Yes, you can still easily attach results from multiple tests to your tree. First, the person must give you access to his or her results as an Manager or Collaborator. Options for giving access to a test can be found under the Settings page accessed from on your DNA Results Summary page. Once you have been given access as a Manager or Collaborator, you will be able to link the DNA test to a tree on your account.

Q: Does anyone have to pay for another account to have a family/friend activate a DNA test?

A: No, neither you nor the person activating the kit needs to pay for another account. The person taking the DNA test must create their own free account to activate their test and will be prompted to do so during the activation. Here is a help article in the support center that gives more details on how to do that.

You can also help that person by sending them an email to get them started, see here for more details.

Q: If I have multiple DNA tests on my account, what happens to them?

A: The tests remain associated with your account. We recommend providing the person who took the test with access and control of their results.  

Q: My grandparent doesn’t even have an email address or a computer, how can he activate a kit?

A: We encourage you to help your grandparent create a free account for their DNA results. Just as an elderly relative may need help properly providing a sample, or securing the tube cap.  Learn how to create a free account here.

As noted above, the DNA Owner may invite you to access – and even manage the test results at any time. Learn how to invite others here.

Anna Swayne

Anna Swayne has 9 years of experience in the DNA genealogy world. At Ancestry, she leads efforts in developing education to help our community maximize their experience with AncestryDNA. She believes there is real power behind DNA and the story it can unlock for each of us. When she is not talking DNA you can find her hiking or cycling in the mountains or cooking at home.

562 Comments

  1. Amy Kirkpatrick

    This is disappointing. I have elderly family members who want to participate but will not handle it on their own. This will keep people from participating. I find it very sad.

    • Dawn Nicolson

      I totally agree – its frustrating and annoying and makes me want to cancel my membership. Most families have one or two people that are keen on genealogy and families look to them to keep it all in one place for them. Obviously we have consent when we take the DNA sample and if they wanted control and had the capacity and time to manage their DNA results, they would. My parents are elderly and not computer literate. I don’t think there was adequate notification by the company either and I wouldn’t have bought a kit for my niece if I had known this. Not impressed.

  2. If people wanted that control before, they could have opened their own account and associate it with their email. But they chose not to do this an let someone else “have control” over their results. Now you are taking that choice away from them. They always had the choice to maintain control. You take away their options.

  3. Meixner27

    Seems to me this is just a way to try and force people to join ancestry.com. I agree with Amy above, this will only cause me to get less tests because the people I want to get them for have no interest in manging the kit but would love to hear me tell them what new things I have discovered with the help of their DNA.

    • Jessica Latinović

      Meixner, Ancestry remains committed to improving features that enhance user control of their own data and it has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. At anytime, you can invite others to access your results. You can invite as many people as you would like under the Settings button on your DNA Results page and you don’t need to pay for another account. You can do so via a free guest account. Here is a help article in the support center that gives more details on how to do that: https://support.ancestry.com/s/article/ka215000000MUme/Gifting-a-DNA-Test

  4. Kerry Williams

    I guess this means if I want to have my 19 year child have his DNA done, he will have to manage it. I think with the limiting of one DNA per account, there will be a lot of people just getting their DNA done and will not have any family tree attached.

    • Jessica Latinović

      Kerry, Your son can easily create a free account during the activation step. Here is a help article in the support center that gives more details on how to do that: https://support.ancestry.com/s/article/ka215000000MUme/Gifting-a-DNA-Test You will be able to easily attach results from his test to your tree. First, he must invite you to view his results as an manager or collaborator. Options for inviting others to view results can be found under the Settings button on your DNA Results page. Once you have been granted as a manager or collaborator access to the test results, you will be able to link the DNA test to a tree on your account. This option can also be found under the Settings button on your DNA Results page.

  5. Bonnie Szydlowski

    Well that seals it. I am not buying anymore Ancestry DNA test kits. Good thing I already got all the testing done that I needed to do as far as Autosomal goes. YDNA testing I can do at another site. Not a great decision on your part Ancestry.

    • Dawn Nicolson

      I agree – Ive bought four from this site and won’t buy anymore. I had another dozen family lined up but will look at other options and sites.

  6. Cathy Plimpton

    We also have elderly parents who are unable to handle their own accounts. We also have family, who for various reasons, have asked us to handle their accounts, searches, and inquiries. I find this change disheartening.

    • Jessica Latinović

      Cathy, We understand that this update may cause some frustration. It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. Although the process may require a few extra steps, they are necessary to ensure users have control of their own data. At anytime, others can invite others to access their results and grant you various levels of permissions. They can also create a free account during the activation step. Here is a help article in the support center that gives more details on how to do that: https://support.ancestry.com/s/article/ka215000000MUme/Gifting-a-DNA-Test

  7. Susan

    I agree with Amy Kirkpatrick. Limiting it to one test per account will cause many who don’t want or can’t afford a subscription vs having a family member handle their account to not test.

    Is this really meant to provide ownership to the person testing or force more to buy subscriptions in order to see their matches and trees of others?
    Sad because I was about to purchase tests that I would have administered for my mother and my husband’s siblings.

    • Jessica Latinović

      Susan, It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. You don’t need to pay for another account. The person taking the DNA test must activate their test and will be prompted to create their own free account during the activation step. Here is a help article in the support center that gives more details on how to do that: https://support.ancestry.com/s/article/ka215000000MUme/Gifting-a-DNA-Test

  8. Michael Ray Henderson

    Totally concur with Amy Kirkpatrick and Van Landry comments. I was planning on testing my 70 yr old mother-in-law, who doesn’t use a computer. This negative change probably cancels that plan. There are several competitive service companies available now!

  9. Joyce

    Grrrrr..why do you keep taking steps backwards Ancestry? Usually there is only 1 researcher in immediate family–others don’t have an account and don’t want an account…

    Recently I subscribed to full access as I wanted to see one person’s newspaper stories…I had NO choice but to get fold3 which I have NO need for but in doing so I revisited a record there and found I could no longer print a page…When I tried to one page came out on about 6 pages in small pieces.

    You can no longer save photo’s to your hard drive either!

    You KEEP taking backward steps without even consulting your users!!! I have been on ancestry since 2000–and the former owners used to ask their customers opinions before making big changes…

    You better start considering your customers or you will be back in the RED in short order!

    Your new changes HURT us-they don’t help us!

    • Jessica Latinović

      Joyce, You may feel this changed is unwelcome but it has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. We continue to make updates to this process that enhances user control over their data. You can still invite others to see your results. You’ll find options for inviting others under the Settings button on your DNA Results page.

      • Dawn Nicolson

        I agree with Joyce. This is making it more difficult for everyone and the more difficult a product is to use, the less it will be used. There could have been consultation with clients over ideas how best to manage this. Poorly done administratively. Think big picture.

  10. Ernest Kapphahn

    Every family has the one person who is the family genealogist. Most others have little interest in learning about genealogy or getting the skills to do it. Most of us have difficulty finding someone in the family to inherit the job after we pass. There are a combination of skills required including computer knowledge (lacking in our elderly), family knowledge, research ability, and organization (also a skill that leaves many of us in our later years). This change may protect Ancestry from some legal exposure, but it is counterproductive to the purpose that most of us use AncestryDNA for. Wouldn’t just having the test taker sign when taking the dna sample take care of legal issues?

    • Jessica Latinović

      Ernest, It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user with the exception of a parent/guardian activating a test for someone under the age of 18. Ancestry remains committed to improving features that enhance user control of their own data.

      The person providing the DNA sample can give access to their test results to other ancestry account holders and they can determine the level of access to grant the other user.

  11. cathleen hubbard

    I manage the kits for my family. We have one tree. What your doing will mean that we have to have a tree for each account? Or do I have to share my tree with family and will it be useful to them in locating DNA matches and hints??? This seems painful. I pay a fair amount to use your site and this is going to be an inconvenience for any new tests family members take.

    • Jessica Latinović

      Cathleen, Have no fear, you can still easily attach results from multiple tests to your tree. First, the person must invite you to view his or her results as an manager or collaborator. Options for inviting others to view results can be found under the Settings button on your DNA Results page. Once you have been granted as a manager or collaborator access to the test results, you will be able to link the DNA test to a tree on your account. This option can also be found under the Settings button on your DNA Results page. There’s no need to create multiple tress. Hope that helps!

    • I as my Aunt who mostly raised me said we were part went to the blogg for more info as you really dont get a full story on how much this can eventually cost? I was interested in the DNA test being disabled on 718$ a mth the DNA test will set me back for a long time, It says 79 plus tax do I also have to pay for a membership If so what one does the DNA test tell you what diseases you are prone to? I’d so Love to have the genology done but at 2,300 that’s never going to happen, I know my sister had twin’s I chould tell they were identical but my Dad being identical twin wanted the info before his brother Died! it didn’t come in time sadly,bet yes they were identical. My family is from Itatly it doesn’t say if it will tell you what part? I’m replying to you because it seems you have caught the extras they dont tell you. I need a diffenate amount Thanks deb

  12. Patricia

    I have tested family members who have no interest in this other than my use for genealogy purposes. I actually have no idea how this process will work when they don’t have their own email address or way to access their account.

    • Jessica Latinović

      Patricia, We consider it essential that the person providing the sample should be in control of his or her information. Therefore, we require them to activate the kit. We would encourage you to help your family members create an account for their DNA results. He can do this for free and it won’t be an additional charge. Then he can invite you to see his or manage his results under the Settings button on the DNA Results page. Alternatively, if they don’t have their own account, they can sign up for a free guest account here: https://support.ancestry.com/s/article/ka215000000MTPUAA4/Ancestry-Guest-Registration-1460088565392-2206

      • Meredith

        You’re not just asking them to create an Ancestry account, you’re also asking them to create a “much unwanted” email account that they have no intention of ever using. Or you are asking them to connect an email account that they hardly ever use to your site, so then you can send them all sorts of info they don’t want and someone has to help them shut all that off. A waiver form or similar type of document should be sufficient from the DNA owner to indicate that THEY DON’T WANT to have to deal with this. Isn’t that legally sufficient “control” over their DNA – by giving that control, not just management, to someone else?

        • Dawn Nicolson

          I agree with Meredith. You are asking people to create something they will never use and for what purpose? Will ancestry down the road start charging a fee for these “free accounts” that are never used? A simple consent form attached should have been sufficient.

  13. Ann

    Well, after these couple of test get processed, that’s it… I won’t be buying anymore. I wanted to have my kids do theirs at Christmas time, that won’t happen. Glad I got hubby, his paternal aunt and getting his Mom done… before this is date approaches. We are in our 60s, his aunt and mother are 81. Thanks.. I’ve been a long standing member since 1995 (with a year break) and came back. Really sadden by this decision.

    • Jessica Latinović

      Ann, Ancestry remains committed to improving features that enhance user control of their own data. Family members can always grant permission to others via the Test Settings page under the Sharing DNA Results section so you’ll still be able to access and manage their DNA results from your account.

  14. Pauline Cooper

    I’ve literally just ordered my husband’s and my DNA kits minutes before somebody posted on an FB group that this was happening. Does this mean that my husband, who has no interest whatsoever in computers, but enjoys me finding his family history for him will have to actually learn how to actually go about doing things on the computer? If so I think I may have wasted the cost of his test.

    • Jessica Latinović

      Pauline, The ability to activate a kit for someone other than yourself ends on July 18. However, It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. Your husband can easily grant you access to his test results via Test Settings page under the Sharing DNA Results section. Once test results have been shared with you, you can access the results from your own Ancestry account. To receive and respond to messages on his behalf he will need to invite you to be the manager.  

  15. Barbara

    This is not really a smart way to go. I was about ready to get a test for my 94 year old father who could care less about ancestry. There is no way he would go on the computer to be the owner of his own test. I won’t be buying anymore test.

    • Jessica Latinović

      Barbara, We consider it essential that the person providing the sample should be in control of his or her information. Therefore, we require them to activate the kit. We would encourage you to help your father create an account for his DNA results. He can do this for free and it won’t be an additional charge. Any user can still invite you to see their results under the Settings button on your DNA Results page.

  16. Kimberly

    This will make the process for those of us seeking family so much harder. It’s already hard to get responses from some of my close matches because the accounts are inactive, if each now has its own account it further complicates making contact. Just because Ancestry has the largest database, its value is diminished if we can’t actually use it to connect with family. For mine, I have my husband and I and an uncle who has limited computer access. It would be a huge inconvenience for him to go to a library to access and sign up and then he would have to understand how to give me access to use the DNA. Is there really an epidemic of people forcing others to spit in a tube so the can have more Ancestry data that this is being advanced?

    • Jessica Latinović

      Kimberly, We understand that this update may cause some frustration and we apologize for any inconvenience that may result. However, It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. The good news is you can still easily attach results from multiple tests to your tree. First, the person must invite you to view his or her results as an manager or collaborator. Options for inviting others to view results can be found under the Settings button on your DNA Results page. Once you have been granted as a manager or collaborator access to the test results, you will be able to link the DNA test to a tree on your account. This option can also be found under the Settings button on your DNA Results page.

  17. Marjaxtin

    I just bought one this week and was going to purchase more for our family. I guess I will now look into other DNA kits.

    • Jessica Latinović

      It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. We continue to make updates to this process to enhance user control over their data. You can still invite others to see your results. You can find options for inviting others under the ‘Settings’ button on your DNA Results page.

  18. Monique Amor

    I really feel that this is a bit of a backwards steps. Two people have taken tests purely for my benefit and wouldn’t have taken them if they had to set up their own accounts – they do not use the internet. I think this will stop a lot of people from taking tests. If these two people hadn’t already taken their tests, I would have to be looking to another Company that would allow me to manage the results. I do hope you’ll reconsider as I feel that Ancestry is the best Company to test with if you’re in the U.K. but some people will have little choice other than to use FTDNA instead.

    • Jessica Latinović

      Monique, First, thank you for considering us the best company. We understand that this update may cause some frustration but Ancestry remains committed to improving features that enhance user control of their own data. At anytime, you can invite others to access your results. You can invite as many people as you would like under the Settings button on your DNA Results page.

      • Dawn Nicolson

        Hi Jessica, the problem being that you are not improving the product but in fact are creating obstacles for the clients. It is a shame, but I believe that the numbers and bottom line will show in the end that this was a poor decision. It also feels like it was done “behind our backs” and not upfront at all which creates distrust in the organization. I know I will go elsewhere now.

  19. Michael

    Ancestry,
    You’ve just made it inordinately harder for serious researchers to make family connections. Not only will it be impossible for many elderly people to manage their own accounts, one will no longer be able to easily see who shared matches are between kits and will not be able to connect DNA to private research trees. Now you will simply have the same person creating multiple accounts and that is obviously a very thinly veiled method to increase revenue. Focus on something really useful to your members, like a better way to contact other members by email or adding a chromosome browser.
    Boo!

    • Jessica Latinović

      Michael, We appreciate your feedback. The primary goal of this change is to allow users more control over their data. It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user.

  20. Stacey-Rae McCue

    This is highly frustrating. As a longstanding Ancestry. com member, I can appreciate your endeavours to maintain the privacy of your users. However, there has to be a better way. I have subscription, manage many kits, kits that provided financial benefit to ancestry that you would not have had otherwise, for the testers want nothing to do with the information within, but were more than willing to test, to assist me in my own research. I know for a fact that I am not alone in this statement. This inhibits those who may be on the fence with assisting family members by testing, or the elderly(the oldest generation should be tested ideally)knowing now that they have to take an ‘active’ in the creation & maintenance of an account. As it stands now, informed consent must be obtained & acknowledged on the activation page, how is this not sufficient?

  21. Penny

    I’ll be seriously considering terminating my membership, instead of purchasing 3 more tests. Congratulations losing hundreds just with me. I will not be paying for tests I can not have access to, nor will I pay for multiple memberships just to have access. Bad business move.

  22. Jenna

    I am not in favor of this change. As someone noted above, a person ALWAYS had the option of controlling their own information by creating their own account. If someone didn’t want to because they are elderly or don’t have a computer or what have you, then they could allow someone else to manage their kit for them. This changes nothing for those people who wanted to maintain control, and greatly inconveniences those who were managing the kits of elderly family or other people who agreed to take the DNA test as a favor in your research. It will be much more difficult to get someone to agree to test if it includes needing to create accounts and send their e mail out etc….Lots of people don’t want to do that – which is why having others manage the kits, from activation through research, was helpful to family genealogists. I belong to FTDNA as well and I’ve always hated that there are different accounts and because of that I don’t buy their kits any longer. You can guess where I’m going with this –

  23. Peggy Dalton Druck

    I was going to order 3 more tests to have done in order to locate relationships within my family. I have been on Ancestry since 1997 and then full time since 2000.Every time you change something on ancestry it deletes a great deal off added things us researchers have added to the pages.I have one main tree and several other trees I research on.Now with this, it is ridiculous.I have stayed with ancestry all these years to prevent my research from being all over the internet.You sold off FTMaker and I can no longer use it for anything because of the last update they did to it messed my ancestry tree up so bad. You got rid of my fathers DNA from his Y 37 test and he is dead now and I can not use his dna numbers anywhere.You were not suppose to destroy dna in case someone wanted to to an upgrade like I wanted to do with my dad’s dna, but now his dead and you destroyed his DNA.Now you are doing this to all of us who have stuck by your company, helped to build the trees we have over all these years and now with our continuing work of verification with DNA you want to stripe us of all of our hard work we have done all these years.

  24. Amelia

    It seems pretty silly to me that my husband and I will need to subscribe to two separate accounts in order for us both to have our DNA tests attached to something.

  25. Dorothy

    I was about to buy another test for my brother. He is 68yo has dyslexia and never learned to read, and his wife…well she not the brightest light bulb . There is no way either one could handle an ancestry account.

  26. Jennifer

    What you are doing Ancestry is going backwards in time and not assisting us for further research. You are tying our hands as possibly the only entity that does the family genealogy by forcing others to open an account. I will NOT be bullied into paying for a separate account just to view my families dna results. While Ancestry is great for DNA and others are lacking, I will go to the others that are lacking before I ever purchase another kit from this site.

  27. Elizabeth

    Rather than taking away features that benefit your customers, why not try adding some that your customers have been requesting for years? Chromosome browser? More search options/filters for searching our DNA matches? Making it easier for members to reach each other?
    This is the last straw. I will not be purchasing anymore Ancestry tests.

  28. Jennifer Edinger

    Well, this pretty much seals the deal for me. I have been seriously considering discontinuing my membership for a while now. Thank you for making my decision much easier.

  29. Wilma Moore

    I just purchased a kit (unopened) to test a 1st cousin. They will not be able to manage the results themselves. Can I get my money back?

  30. Carol

    This just feels wrong to me. Most of the people I know manage the whole family’s DNA. It is too much work to have multiple accounts, and will make Ancestry.com become less usable and less helpful. You will be driving people to use other services instead

  31. Karen

    I completely concur with the above statements. This move is a mistake for all the reasons already cited. I am really glad I have gotten the DNA testing done that I wanted because this would be a mess for our family. Most older people do not want to deal with all that goes into activating a kit etc. My aunt took one look at her husband’s kit instructions, and promptly told him to call me. I cannot imagine that this will not cut back on the purchases of DNA kits. Is that what you were going for? This is very disappointing news.

  32. Trisha Noack

    With this huge backwards step, Ancestry just lost their only advantage over other companies. My family enjoys what I tell them but has no interest in managing their own kit or tree. There is no reason to stay with Ancestry now and I’m very sorry I bought another kit on Prime Day for future use. I think we will be parting ways

  33. Katie Ge

    This is a huge let down. This will drive your current members away to other test centers like 23andme who still allow multiple kits on 1 account. This is extremely discouraging and ridiculous.

    I have elderly or computer illiterate adults in my life who want to do the DNA but not control or deal with them. It is easier when I buy their kits to manage them all in 1 account. I’m not going to create 15 accounts to test my remaining family members, just because you guys want to be ridiculous and pander to tin foil hat wearers.

    This will make me think about using you guys. I guess 23andme just got a new loyal customer.

  34. Amy McGrath

    I’m completely new to DNA/ancestry research as my adoptive mom is the family genealogist. My husband gave me a test for my 50th birthday to help me identify my biological roots. Looks like our money will be better spent on another DNA/ancestry research site once this subscription expires.

  35. Laura Foltz

    RATS! I was thinking about doing both of my parents – neither of whom have an Ancestry site. They will not take the time to open an account – so I guess I will have to look elsewhere for something more accommodating or not have them tested. SERIOUS bummer.

  36. Lisa Pennington

    This is a terrible, terrible idea. Who asked you to make this change? As loyal customers, we have asked you to make very simple changes (like adding different colored stars to matches) or allowing us to sort our matches, but you refuse to do that. No one asked for this change, and it will reduce the number of kits all of us will order for family members. They are already confused, and can’t figure out this complex process. Asking them to click this, then that, etc. is a nightmare. My uncle can’t even figure out how to access his results. You appear to want us all to open additional accounts, and that’s not going to happen. This looks like nothing but greed.

  37. Nichole

    Not a single comment on this thread has been positive. I have heard speculation on this online and there, also, not a single positive comment was made. The most positive comments are from people lamenting the fact that they will now have to create multiple accounts to manage their tests. The overwhelming majority of commenters say they will simply go elsewhere. With this change, Ancestry may have just taken away their title as the largest DNA database. Very soon, people will begin buying their tests from other companies and this title will change. It would have been much more convenient to simply have the DNA donor sign a waiver giving permission to the “manager” of the account. As mentioned above, if you are going to make changes, they should be positive changes, such as adding a chromosome browser or having the ability to directly email matches instead of through the Ancestry system, which does not work well and is not user friendly. These are things that customers have consistently been asking for that Ancestry has failed to provide. As for me specifically, I have already tested my husband and myself. I was planning on testing my parents and my last living grandparent next year. None of them have an interest in setting up an Ancestry account and I have no interest in setting up multiple fake accounts. If this is not reversed by next year, I will simply take my business elsewhere, and be in large company while I do so.

  38. Lori

    I feel like I am signing a petition. I agree with all the other disappointed researchers. I didn’t want my silence to be construed as acceptance. Bad move ancestry

  39. Carolyn

    What a travesty! First, you sold off Family Tree Maker which is still not able to sync. And now with 5 days notice, we’re informed, of an absolutely incomprehensible decision to disallow multiple tests to be associated with one tree. Your C-suite and board should be drained, due to your lack of good customer oriented service and greed.

  40. Christina

    Several million steps forward with testers and a big leap backwards! How can you do this to your PAYING members? I have been a member for close to 20 years and way before DNA. I too have an elderly parent who wants to help ME but doesn’t know how to operate a computer – let alone DNA results. How do we get family members to test when they will now have the inconvenience of taking care of their own account when they are only helping us out? Isn’t the fact that they paid $99 for the test enough? I have watched this database grow over the last four years and now you just may make it grind to a halt. Shame on you!

  41. Sue Winstone

    I am the family genealogist. I manage trees for them but everyones DNA is attached to my tree. They are all working, have young families and no time to manage and work on their own trees. My daughter had her own tree with her own DNA attached but down loaded it and sent it to me to put on the family tree. So her right to manage her DNA is being denied by Ancestry. This decision benefits who exactly? Certainly not the people who have already given their consent. A rip off by a greedy corporation taking advantage of the surge of interest in genealogy. I won’t be renewing my subscription and my daughter has already cancelled hers

  42. Melinda

    I use Ancestry and have also noticed that with each change it seems to lose something. Are you trying to make it a chore rather than a fun hobby? I am the family historian for my immediate and extended family. The DNA tests help us to find connections and move between trees. Having the “owner” who has already authorized someone else to handle/manage their DNA results restart the process to set up their results seems not very productive. Please explain the why you cannot have “that these changes maintain the features you love while also making improvements that enhance individual choice and control.” by moving to the front of the process when someone submits a DNA test. You have the control number of the test and know who it will be authorized to be linked to. Very similar to the way it is done today. Many people who test do not want all the red tape and hoops to jump through. The are more that interested once they know they don’t have to do all the work and still get the benefits. Hope you will rethink what this may mean to the growth of family history researching.

  43. Maria

    Well, I’m certainly glad you waited until AFTER Amazon prime day, where the test was on sale for $69, to make this announcement . UGH! I certainly would NOT have purchased an additional test for my family member. Ancestry continues to make choices that do not seem to be in the best interest of their members. Thanks, Ancestry! Next time I’ll purchase 23andMe or FTDNA.

  44. D Johnson

    So, if we have more than one family tree in our Ancestry.com account (e.g., mine & my wife’s), only one DNA test/results for the entire account? So that means my wife, if she wanted to do the DNA testing, would have to have her own Ancestry.com account? More $$$ ???

  45. Melisssa

    This is incredibly frustrating. Of my 550+ matches, barely 10% have any kind of tree. The messaging system is buggy, and even when messages go through people barely respond. So most of my matches aren’t of any use as it is. Now you want to make it even less likely that the test owner is knowledgeable or interested in making family connections? At this point, I can’t see much incentive in recommending or purchasing additional Ancestry DNA tests going forward, which is very disappointing.

  46. David Archibald

    I Ave to agree this is a bad idea I had just convinced my mother to take a DNA test thankfully I have not purchased the kit yet since with her jobshe does not have internet access so would not be able to set up an account or manage one that is what she has me for. Also this will make it next to impossible to see in common with people and also do away with the parent child comparison unless the child is a minor of course. Unless of course you are going to allow us to upload the raw DNA test results to the family member in our tree, it still makes it more difficult for us and feel if it’s not broken Don’t fix it

  47. Irene Goicoechea Burton

    I was going to get my grandson’s DNA because his father has never been in his life, I have been very unhappy with all the changes Ancestry has pushed down my throat, I am not a happy camper. I stopped my payments to ancestry & right now I just can’t start this all over again. I am 71, not one person is interested in Genealogy, we are Cuban. Oh well, thank you for nothing.

  48. Valerie

    I also am disappointed. Truth is, the people whose accounts I “manage” do not have the time, desire or patience to do all the tedious research. I also will never buy another DNA kit and will not give any to family or friends. I also agree that there will be far less people doing trees…This change is going to be an epic fail.

  49. Gaye Tannenbaum

    “If you manage your own test, you will see your role on the test change from Manager to Owner within the next several days. ”

    and if you manage someone else’s test? Who is the “Owner”?

    Anyone who wants to will be able to find several ways around this. Create a free email account, have it automatically forward to your regular email account. Sign up for a free Ancestry account using the new email address, activate the DNA test and assign yourself as the manager.

    As people have pointed out, there was never a problem with someone owning/controlling their own DNA test and assigning a manager. It was all about how much interest they had and, more importantly, whether or not they had a computer, had internet access and had an email address.

  50. Pamela Pierce

    Those above have said what I feel. No one willing to test for me is willing or able to have their own account. I’m talking about 10 more potential testers. I’ll be purchasing from FTDNA where all they need to do is sign a permission slip.
    Too bad for you.

  51. Colleen McCloskey

    Ancestry, I have activated 30 kits.
    Why? Because I’m the only one who cares.
    Many kits are of elderly relatives who have taken the test to humor me.
    I have kits from cousins on all four branches of my tree (grandparents).
    I have also tested speculative cousins, to test whether they are related.
    None of them are actually interested in DNA or my tree.

    What you are forcing me to do is to create fake accounts for all new kits, including kits I have at home and haven’t activated yet.
    In fact, I may have to open up kits at home and activate them before July 18th so they can remain under my Ancestry account.

    This is just nuts.

    This is what FTDNA forces you do to – each test to a separate account. This is one of the reasons that I choose to do my testing with Ancestry.

    It makes you no different than FTDNA.
    Bad idea, Ancestry.

  52. CarolynD

    Seems this will require people to join/pay for their own accounts and have their own separate trees, etc. and therefore, turn to other tools/means to get DNA testing.

  53. Barbara

    While I appreciate that you would like to make sure people know they are taking the test, creating an account for someone who has no computer and no interested in managing a test is the height of pure nonsense. There are ways to make get a signature as other testing companies have done.

    I agree with all the comments above. Instead of listening to your customers who have provided many, many, many good and reasonable suggestions, you do something incredibly stupid. Again. And, Again, and Again. After a while, it seems you should be learning from your mistakes.

  54. SYLVIA J SMITH

    This is not good. Many people are paying for their families tests in order to verify relationships. If they are doing this it is obvious they will not have control over the product they purchase. If a person wants privacy they don’t have to take the test.
    I hope you do not implement this.

  55. Amanda

    What a horrible idea. I know this was rumored about earlier in the year but I thought the feedback had turned you against it at that point. As many families only have one family historian in their family, the one person who lives for connecting the dots and administering these DNA kits, it’s a slap in the face. No one I have tested wants to take the time to set up accounts, etc. They just want to be helpful to myself and my research and spit in a tube. Epic fail Ancestry.

  56. Julie

    Seriously, I think some people are making this out to be a lot worse than it is. You (the person who wants to admin a new test) create an account for that person and make yourself the manager of said test. Now you’re basically the admin of that test and can do everything with it minus take another manager off.

  57. Jennifer

    Stop saying that you are giving users more control. They have ALWAYS had the control of their data IF they wanted it. My elderly family is not going to activate an account and make me the manager. You know why? They don’t even know how to get to the Ancestry web site. You have made the job of family genealogists and those searching for unknown bio parents exceptionally more difficult. What is going to happen, is people are going to still activate the accounts themselves, using dummy e mail addresses and making themselves the manager. That’s what’s going to happen. It’s a pain in the butt run around for your users. As a LONG time Ancestry user with a ton of subscriptions over the years, I will begin to look for another site to use. The “biggest database” means nothing if the accounts are attached to people who aren’t going to answer the e mails because they set up a dummy e mail account just to activate and who will have no trees. A giant database of names that give me no other information is not useful. Nobody asked for this. This is about getting more subscriptions and more control over the users yourselves. This does nothing but limit other’s choices and access.

  58. Rick Sanford

    I agree that this is an obvious attempt to create new revenue. I too am seriously considering canceling my longtime subscription. Still have a bad taste in my mouth from the Family Tree Maker issue. Never synced fully and still waiting for the new version I HAD to purchase to fully release. Virtually 100% of the comments are against this change. I predict it won’t matter what we paying customers think. I administer multiple tests. Won’t be buying any more for sure.

    • glad I read your comment I wont be testing since it’s most likely not just 79$ and it seems like everyone has to jump through hoops get there results It’s to bad it’s something I can’t afford anyway but was going to try because the sale! thanks for input

  59. Holly

    This is so disappointing. I was just about to test a foundling aunt in her late 80’s. There’s no way she can manage her own account.
    You’re making things so much harder than they need to be.
    Hopefully another company will come in and fill the void you’re going to create.

  60. Barb

    Does a person have to have a subscription to Ancestry in order to get their DNA results? I was going to have my son test. If he activates the kit, and makes me Manager or whatever, would he have to have an active Ancestry account, or could I administer his kit for him and link it to my tree and test results?
    I have to add that I am glad I haven’t yet purchased it, as it is expensive enough for one account. The World Subscription used to include newspapers, too, but not any more.

  61. Michael Hurdle

    This is a bad move, Ancestry. I have purchased kits for three other family members and administer their results. I was looking forward to having other family members tested, but I will not be doing this now, so you have lost significant revenue as a result of this poor decision.

  62. Sam

    This is exceptionally disappointing and looks like it is a business decision designed to increase subscriptions. Why would I maintain multiple trees across accounts? How would this help my matches since the individuals within our family will not be attached to the family tree. This will make it exponentially more difficult since it will increase the number of matches not attached to trees. I have always considered your service the gold standard, even with increased subscription prices and a few decisions that could not be qualified as enhancements. My renewal is up next month and I will likely be exploring other options.

  63. Mike

    I think it was Captain Hook who said it best…Bad Form.
    But I get it. Plant a lot more free accounts and wait for them to bloom into paid subscriptions.

  64. SK

    I just bought another kit for the last of my 5 kids. If I can’t link it to my tree, I’ll contemplate returning it when it arrives and start doing all research elsewhere. There is no way that my daughter will start to initiate genealogy at this point in her busy life… we were counting on me being able to get it sorted for her like I did all the others. I have had 8 other people purchase test due to my recommending ancestry, now I feel sorry that I did.

  65. Ersilia

    This is a totally ridiculous decision. There has clearly been no thought to the ramifications to this decision. I have six kits that I administer and was going to have several more done. These six were very happy to do the test for me but have no interest in managing the kit themselves. I did not have to stand over them with a gun and force them to provide their salva. I think the fact that that actually provided the saliva proves that they gave consent!!! Well I am off to investigate the other Companies who provide the same service!! Hmm when is my renewal due??? With all the misleading commercials on TV about how easy it is to get your family history done, it is clearly a push to make money only. No, not happy at all. Very disappointed at the lack of thought to this whole decision.

  66. Sandy Noonan

    I agree with many here. I have my 87 year old mother in law who found it interesting to have her dna done but does not use the internet, so I am sure other elderly people that were interested will no longer bother to purchase a DNA kit….

  67. Mitzi

    You don’t really think that with all of us that have multiple test to our account that each individual is paying for their own test . We buy all the test for the family we want tested and they give permission and spit for us . That will be my last test to buy . So disappointed in Ancestry .

  68. As a longtime customer of Ancestry (since Dec 2000) this will have to go down as the dumbest damn thing you people have ever done. As a manager of several test I know some of my testers never would have tested unless I did the managing. This looks to me to be another ploy to get more subscriptions to Ancestry plain and simple. Sorry Anne you can’t sugar coat this with all your concern over people controlling their test. If people wanted it that way, they had that option before they submitted the test. So now your “team” has completely out of touch with your customers and the general genealogy community as a whole. This will cause a backlash like no other and I for one will be on the phone shortly. You won’t see me test another of my relatives with your service again.

    • Jessica Latinović

      Larry, It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. You can only activate a test for yourself. You cannot activate a test for someone else unless you are the parent or legal guardian for someone under the age of 18. Ancestry remains committed to improving features that enhance user control of their own data. With the enhanced roles within the Settings button on your DNA results page, you’ll still have all the same abilities to manage your family members’ DNA results.

  69. Colleen McCloskey

    Jessica, you maintain that this is to give people more control of their data.

    *They don’t care*.
    The administrators are the ones who care.
    The donors aren’t interested in trees or DNA or kits or anything.
    You will end up with zillions of bogus accounts just to accommodate DNA kits.
    Those of us who are managing multiple kits will now reconsider our options.
    We are the super-users – people who actually work with the data.
    Sure, the casual user won’t care about accounts and administration and the like.
    But the super-users help others, actively work on trees, care about DNA circles and genetic groups.
    Shoot us down and what do you have?
    Casual people who are just looking at ethnicity.
    Who will bail out of paying for the service.
    And just aren’t interested in the World subscription, Newspapers.com and Fold3.

    This change has to reflect some new legal requirement, so you can data-mine our data.
    It has to be in support of new health-related testing.

    This is NOT in the customer’s best interests.

    So it must be serving some agenda of yours.

    Now we are all wondering what you are planning on doing with our data that required this change.

    Now I’m scared.

    • Jessica Latinović

      Colleen, This change doesn’t prevent you from attaching results from multiple tests to your tree. The person must invite you to view his or her results as an manager or collaborator. Options for inviting others to view results can be found under the Settings button on your DNA Results page. Once you have been granted as a manager or collaborator access to the test results, you will be able to link the DNA test to a tree on your account. This option can also be found under the Settings button on your DNA Results page. Additionally, our privacy policies are always available in our Privacy Center here: http://www.ancestry.com/cs/privacyphilosophy

  70. Sharyn

    I am very disappointed to read this. It makes me glad that I have only tested two of us with Ancestry. This seems to be another way to make more money.

    If people want to control their results and privacy etc. as stated they can already do that. Those who look after many people’s results will now have a harder time doing that.

    I am very disappointed.
    Sharyn

    • Jessica Latinović

      Sharyn, Ancestry remains committed to improving features that enhance user control of their own data which is why it has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. You don’t need to pay for another account. The person taking the DNA test must activate their test and will be prompted to create their own free account during the activation step. Here is a help article in the support center that gives more details on how to do that: https://support.ancestry.com/s/article/ka215000000MUme/Gifting-a-DNA-Test

  71. Cindy

    Terribly disappointing..I manage accounts for myself, my son, my parents and my brother-all through 23andme. I’ve thought seriously about what ancestry had to offer my research in addition to what I’ve learned already. This failure to listen to what people need and want is a profound failure on Ancestry’s part. Hopefully, other companies will learn from this epic mistake and not follow suit. What a shame.

  72. Erin Bross

    So as others have said what about an elderly person who wants to test but does not own a computer, understand computers, but can verbally give me (or Ancestry or a yone else they choose) permission to admin their test and understand that if they decide at a later date they no longer want me to be admin they can choose to have their results deleted or habded iver to someone else?
    That blocks many many families from finding family, blocks adoptees finding biological family, blocks possible DNA connections for everyone, drives customers away from Ancestry, etc.
    Am just glad other companies are available to do comparable testing and appears I’ll be using my saved up money for future DNA tests through other companies.

  73. Ann Barry

    You have not explained how the family tree attached to the test taker is to be handled within families that use the same family tree. Do we need to duplicate the family tree for each test taker? Will this affect the Genetic Circles and the other circles? It sounds like this will be total frustration for someone who is trying to manage even a small family’s results. You need to provide us with some sort of workflow that is efficient and effective. Even if you had a chromosome browser, the trees are essential to connecting with family. Without a chromosome browser and fewer people adding trees, the value of Ancestry DNA is substantially diminished. Not everyone is computer savvy enough or strong enough to set up their own account and then grant manager privileges to someone else. Also, if you are set up your father’s free account as a manager, but you have a paid account, will you only be able to see what you can see on a free account, losing access to DNA Circles and Shared Ancestor hints among other items. This has not been well thought out for the consumer. Privacy is great, but so is collaboration.

  74. Tara Kinsell

    I am in complete agreement with everyone else here. I have an elderly aunt who is testing to allow me to figure out if my grandmother was in fact raised by her biological parents, or not. We know for certain that this Aunt was their child. She doesn’t want anything to do with the site itself. Also, we already have multiple trees set up under my account for myself, my partner, and my children. This is going to make it a disaster to keep track of all of this. And, if this is in fact some attempt to get additional monies out of people for memberships, don’t kid yourselves. I’ll lead the charge for people to exit Ancestry.com. I am quite certain another company would be thrilled to pick up all of the disgruntled people who have already been commenting here. In fact, I am on multiple genealogy pages and will be sure to share this with all of them! And, please, spare me the lame party line from Ancestry’s shareholders who whomever came up with the one I have been reading on here.

  75. Betty Hagberg

    It seems quite common that one family individual activates and manages tests for the group. This is bound to make it harder and cause confusion and unnecessary deception as we all set up temporary emails and pretend we are the individual taking the test.

  76. Alice Bennett

    I have to agree with EVERY OTHER PERSON. Ancestry is making a significant mistake here and is misunderstanding the terms of privacy. Obviously if I am managing a tree for someone and they have also provided me with their DNA code to add to their tree via my account they have GIVEN me access and privacy consent. I truly hope that Ancestry will reconsider this decision. Something makes me feel it is a way for Ancestry to try to get more people to be forced into purchasing their website, instead, you are angering people and pushing them away. Agree with Cindy EPIC MISTAKE!!

  77. Mary Ann Cantu

    I just purchased DNA test for my Mother. She does not own a computer or email and she is 75 years old and sick. Disappointed! I am waiting for DNA test to arrive next week. Guess I will return it, and hopefully I will be able to return it and get my money back.

  78. Debby

    You are all getting your panties in a bunch.

    It says,”If you are a customer who currently manages multiple DNA kits in your account you’ll continue to have access to those DNA results and there’s no action for you to take. ”

    With all the things in the world, to get upset about, this is small potatoes.

  79. Teresa Lucas

    One thing I am only having my husband’s dna test done here for the moment. We both have access to his main computer even though I have my own. We give each other authorization on some accounts. So for Ancestry even if he is in control, basically he will put me in control of the account and honestly that is none of Ancestry’s business. Ancestry’s role is to sell the kits and process them for consumers and allow consumers to decide on management. The only way I can see a problem with one account with multiple kits is if a person did not want their kit registered under one main account. But then what doesn’t make sense is in order to register a kit, once received its processed into a computer, so if a kit is sent to another state, it is impossible for the main account to register it. Then the person receiving the kit would have had to call the main person with the number to register the kit!! This is why it doesn’t make sense. And if a main family member is testing an elderly relative, many of them are unable to navigate through a computer. I have set up accounts separate for my own immediate family with their authorization, but they allow me to do this because I am faster at it than they are. This is why with Ancestry’s decisions there are flaws.

  80. Jennifer Edinger

    Are you not reading the comments??? Why do you keep responding with the same stupid excuse??? You guys are so far out of touch with the reality of what you are doing! LISTEN!

    • Jessica Latinović

      Jennifer, we are reading the comments. We understand the frustration and want to clear up any confusion regarding those that manage multiple test. Any test that you have on your account will remain on your account but any new tests you would like to activate need to be activated by the person taking the test. However, we do recommend providing the person who took the test with access and control of their results if you activated it on their behalf.  

      • Lane

        How does a person with no e-mail, no computer, no access to a computer, no knowledge of computers activate a test and open an Ancestry account? This is absolutely nonsensical. Of the 15 tests I have activated, nine of those relatives do not own or know computers or e-mail. You are turning this into an almost impossible proposition for so many people, particularly the elderly. Please listen to your concerned customers, Ancestry!

  81. Ryan

    Last kit I ordered taking my business elsewhere. If people wanted to do it the way you listed they would have and this is a kick in the ass to your customers giving you the most business

  82. Pamela Blasingim

    Jessica and Ann and anyone else responding from Ancestry,
    Your responses only add insult to injury! There is no amount of smoke and mirrors you can put up to hide the real purpose of this move! As many, many others have said, this is nothing but a ploy to require folks to purchase subscriptions! How is it you (Ancestry) made the decision to take control of mine and my family members DNA test results???? You are concerned that a family member may not want us to have control over their results? You certainly aren’t hesitating to take control of everything! I paid for those tests and I’ve paid dearly for many years for my subscriptions to Ancestry.com. It won’t happen again!

    • Jessica Latinović

      Pamela, To clear up any confusion, all your tests will continue to remain associated with your account. We recommend providing the person who took the test with access and control of their results but any new tests you would need to be activated by the person taking the test.

  83. Nichole

    Ancestry and Jessica Latinovic,
    I understand that this is about “legal authority” however what I do not understand is why you could not have come up with another solution. For instance, why not add a piece of paper asking the DNA donor the sign rights of the DNA account to the manage of the Ancestry account. Ancestry would not have to worry about the legality of the issue and users would be happy. And please, do not repeat the Ancestry policy to me as you have to everyone else. I would like to know if this suggestion would be considered and, if not, why not.

  84. Kimberly

    how about messaging with this change? If we’re managing DNA for our family who haven’t the time/interest/access where will the DNA contact messages go? The message system is already problematic, if the notices are going to email accounts that are seldom reviewed and there is no notification to the managing account the responses will be even less than they are now

  85. SYLVIA SMITH

    Sorry but this doesn’t appear to be a commitment of improvements for your customers. Research takes a lot of time for discovery. This is going backwards by adding other steps for researchers. This is not an enhancement at all.
    If you want to improve the site you need to investigate the issue with messaging. There is no confidence that a message has been viewed much less received.
    Please I beg you to reconsider these changes.

  86. Larry Van Horn

    Jessica, the first thing you have to learn to do in business is listen to your customers. I was a beta tester for your DNA testing and you didn’t give a damn then how many test we managed. Privacy then and until now wasn’t an issue with you folks or you would have made that change years ago. No Jessica, you want the extra accounts so you can market your various subscriptions including the AncestryDNA sub for people who want to see their stuff. I have people who do not live anywhere near me (over a 1000 miles away), do not own a computer, and want to test if I manage it. How do they create their accounts? No email, no computer = no test with Ancestry. Looks like I will shift all my business to FTDNA now and will not be purchasing any additional kits with you regardless of the price. Dumb damn decision on your part, and please don’t respond to me again with your canned response about concern for privacy. It hasn’t mattered in all these years why should it matter now?

  87. sokolee

    This is about data mining and using our DNA for other research purposes and monetary purposes no matter what we the customers want. I have 13 kits I admin and one unused as yet; it will be my last kit with Ancestry. I will activate it or waste it before July 18th. Once again Corporate America mistreats their source of income. Don’t tell me its about our control; I’ve read the T and C. Its about what you get to do with our DNA!

  88. stephanie jones

    This is a ridiculous development. I have cajoled and begged older relatives to do DNA tests…relatives who have neither the capability nor the interest in managing their own results. Now, I must manage several accounts, and if I am gone, someone else must do so. The beauty of being able to manage several tests is that everything is in one place for the entire family to use. I know the country seems to be hurtling back to the Stone Age lately, but does Ancestry have to follow suit. Unbelievably stupid.

    • Lane

      I am right there with you, Stephanie! It’s hard enough now to approach people, often total strangers, explaining about DNA and how it works. Now it will be even more difficult!

  89. Sherry A. McClellan

    I’ve been with Ancestry.com from the beginning and nothing…absolutely nothing has been anything that’s helped me. Everything…& I mean Everything, has been done TO me…for For me. Nothing to further my research…ever. Whatever these companies are doing…it’s not for their public/customers…so it must be for their corporate interests and whatever else they’re doing with the dna and info. Disgusted with it all. They’ve bought up every site that’s ever been into doing genetics or family research & then it’s made unavailable or just “disappears”. The only thing in here is what I’ve furnished, myself, for my trees. No new info has ever been revealed to complete my tree/ancestry. I’m about to wish for this company to go the way of all those they’ve bought out and distroyed the records of. A big waste of money for years now. And now this.

  90. Teresa Lucas

    Jessica Latinovic, here is a suggestion, one way Ancestry does not have to rid of the one account multiple kits is to write up an affidavit. The person who has the kit administered sign the affidavit with the person who main account the test will be on and have this notarized. If they are in different states, the one testing will sign and notarize it send it in to Ancestry, then Ancestry would get a 2nd signature from the main account holder. An affidavit will legally bind the owner to be fully responsible with the dna results on his or her account. but also offer the option of having separate accounts if the main owner does not want to go this route. Please have this discussed with the right legal team of Ancestry. There are other institutions that have affidavits for family members when dealing with other member’s possessions. Thank you.

  91. Cara-Mae

    This is a blatant cashgrab and will only backfire on ancestry by frustrating your paying customers. We will have to create one-off email accounts to end up with the current functionality we have.

  92. Rick Larson

    I would love Ancestry to explain to me why my 97 year old grandmother who has never used a computer needs more control over her DNA? Any experienced genealogist would tell you that you should test your oldest family members first. In other words the people least likely to be able to control their results. The whole control narrative is a lie as any user who wants to take a test and control it can do so now. Did Ancestry do any surveying to see if anyone wanted this change? Seems to me it will only hurt the users who spend the most money on test kits. I bought all 5 attached to my tree and am the only person interested in the results beyond the basics. The change will discourage people from buying multiple kits. It will also lead to many many more DNA connections that have no tree attached to their kit and who do not respond to messages.

  93. Eric

    This is a horrible decision. You say you want the person providing the sample to be in control. Guess what, they knowingly spit into the tube and filled it to the line! That’s called implied consent. Look it up! They were in control of the sample, as they were spitting into it! Many of us are testing our oldest family members that don’t wanted to be hassled into creating an account. I know my 87 year old great uncle that lives on the other side of the country never would’ve agreed to do your test if it meant he’d be forced to go to the site himself and create an account. He agreed to take your test because he knew I’d take care of everything for him. Please listen to your customers.

  94. Brenda Drawhorn

    How about getting better instead of getting worse, why would you give me one more reason for regretting that I didnt submit my dna to 23 and me? My cousin did both and gets significantly better matches and info, not a smart move, none of my family that I have tested cares enough to manage their own, Im getting pretty burnt out with Ancestry, tou might start thinking of ways to keep up with your competitors, feels like a downhill slide from where Im sitting

  95. Jenna

    Jessica from Ancestry – why do you keep commenting with the same thing over and over? We hear you. Are you hearing us? Yes, it’s ben Ancestry policy, blah, blah blah. But you know that we activate for our family members who can’t, and you know that we will continue to do so. You keep explaining that it’s EASY to give someone access as a manager. Well, tell that to the elderly family members who don’t even know how to onto the internet. Explain how I will explain to them how to give me access. What you’ve created here, is a TON of accounts that will have no trees attached to them. You have also created a bunch of rule breakers just to make this workable. Meaning, people will just create dummy email accounts and have them forwarded to their e mails JUST so you can have more accounts to turn into subscriptions or whatever it is that you think you are doing here. This is not about user control. I assume consent for me to activate and manage their kit was given when they spit in a tube for me. I have trees on MyHeritage and other places….I’m going to seriously reconsider my ancestry memberships that I’ve had for 10 years. I was an original family tree maker user. I would have liked other options to make my account more useable…more sorting options etc…This is not an option that anyone has asked for. I am sure of it.

  96. Brenda Jones

    Nobody in my family is interested in genealogy but me. I pay for and convince them to do the DNA tests. Now I won’t be able to get anyone else’s DNA because they will not want to do their own account, tree, etc. As soon as my membership is up, I think I will pass it up this time. Just not worth it anymore.

  97. Amanda

    My father has MS. Day to day life is hard, let alone computer work whether something new for him or sometimes things he has done on the computer just days earlier end in frustration and anger. He would never understand how to set up an account, how to deal with his DNA results or any other part of the process. Most people I’ve talked to about DNA didn’t even realize there was cousin matching, they thought they were paying for the ethnicity results and that was it. My husband who was looking for his biological father, we administered a kit to his “hopefully” half brother at the beginning of the year because it was our job as the people searching for this information, we paid for and administered it. Come on ancestry, you can do better for your customers.

  98. Celeste

    Why don’t you make a blanket announcement reiterating all the concerns we members have so you don’t have to keep responding individually. Who wants to scroll down to all the comments to read the same thing over and over? Certainly not me.
    I urge Ancestry to make another helpful announcement with links and steps to make this new process work for us all.

  99. Dee Bekman

    I too am very disappointed in this change! I purchase the kits for my family members, they agree prior to giving me their DNA to allow me to administer the account. They have no interest in trying to work with the DNA results, they are just interested in the findings and the occasional addition to the family through the results. I already use FTDNA and gedmatch, but looks like I’ll be making the switch to 23andMe and a dedicated database on my computer rather than Ancestry.

  100. lisa christman

    serously , this is got to be the stupidest move ancestry has done. sure wait until all these people ordered kits from the amazon prime sale. i have a husband that cannot use a computer. please listen to your customers. all sounds like a money grab to me, i might just have to get my money back for the 2 kits i bought. yeah you say they can open a free account, but they will not be able to view the trees that match without paying. guess where you can go!

  101. Nancy Rausch

    Jessica: Do you really think that Ancestry.com is insuring more control of the person giving the DNA?
    I don’t believe this is a smart move.

  102. Wende Grass

    I AGREED with everyone’s comments !! This new action speaks of GREED regardless of your quoted comments Jessica!

    Please PAY ATTENTION to what we are asking for to make our search efficiently especially the message board!!

  103. Cheryl Bennett

    This just isn’t right. If my relative is willing to test, but doesn’t want the account or the responsibility to manage it, then they should be able to give me the responsibility to manage it on their behalf. Not the right decision, guys.

  104. Lanie

    Why couldn’t you just get the person taking the test sign over the rights to the the results when they send in the sample. What happens when they have passed away?

  105. Max

    I administer seven accounts for family members on 23andme. Soon it will be nine. All of them consented to having me administer the accounts, or they would have done their own submission and not spit into a tube for me. It is a hugely helpful factor that I can switch between profiles with a simple click under the same account. One of the family members has since passed away. Who would administer that account under your new rules? I just ordered my first AncestryDNA kit this past week. It was my plan to buy more, if I liked the experience. Now, that you are insisting on octogenarians taking care of their own accounts and banning family administrators, it really doesn’t look like a worthwhile option anymore.

  106. Joyce

    Keep in mind folks that ancestry is the ONLY company that won’t let you upload tests from another site.

    Ancestry has consistently shown, especially in the recent past their main focus is $ NOT SERVICE.

    I have already thought of ways to get around this nonsense, but luckily I have tested everyone I intend to. Ancestry is forcing people to be deceptive to get around their nonsense, just in order to have tests for ppl who don’t want to or can’t mess with ancestry.

    Sigh…the hits just keep on coming ancestry. I have recommended you often in the past but your site and policies keep getting worse. I won’t be recommending you anymore

  107. Kat

    The only good thing is I’ve done all the testing I plan to do under my one account already. If this had been in place previously, I would not have purchased additional tests.

  108. Curtis

    I guess I will not be buying any more DNA tests from you. I’ve purchased six, and was planning on purchasing more. I wont do buy the tests now. The people who were going to test were doing it as a favor for me, and they’re not going to open an account with you, much less pay for it, just to do a DNA test. I guess I will be buying my DNA tests elsewhere.

  109. Darlene Davis Myers

    I am the one purchasing and encouraging Family to participate in DNA testing. Purposely seeking out the elders… this decision, just put a hard stop to that. I totally disagree and dislike your decision. I will be looking into other avenues, to accomplish what I need.

  110. Linda

    Ancestry’s greed for money will backfire. My heritage allows multiple kits on one email address, and they don’t charge to see the dna results. You are driving so many people away.

    We used to be able to access ancestry from home via the FREE library edition, you took that away!
    We used to be able to see DNA for FREE and now you seem to charge for some results.

    You managed FTM and allowed us to sync with Ancestry, and you decided to dispose of it, then changed your mind and sold it, to a company who still can not get the sync to work, and who has resorted in REFUNDING money to unhappy customers.

    and NOW you decided; even after the uproar a few months ago when you tried these shenanigans; to sneak the change through with 5 stinking days notice that you are requiring everyone to have their own account.

    And your canned “Legal” replies are an insult to the intelligence of your members. We know the reason you are doing this…it is so you can get MORE MONEY to line your pockets.
    You don’t care about your customers, and you would be in a world of hurt if EVERYONE who is upset at your decision actually acted on their threats to END their subscriptions and QUIT buying your tests…BOYCOTTING your company until you start taking care of your customers instead of taking things away at every turn.

    There are so many free sites out there with info we can get our hands on, yet you feel it is necessary to charge OUTLANDISH pricing to those who use your service. You should be ashamed!!!!! I understand you are a business, but you HAD loyal customers, who you have taken advantage of for far to long. LOYALTY used to mean something, but to you it means NOTHING!!

  111. Laura Cleary

    This is a terrible change. Many of us are managing kits for multiple people and plan to help others in the future. Many of these people have no desire to look at the results online themselves. They want the help of the “family genealogist.” You should stop this “enhancement” and offer Y DNA instead if you really want to help your clients.

  112. JR

    I currently have several people under my account – family members and people who pay me to do their genealogy. If this rule is implemented, I will no longer buy DNA tests for other people. Currently, whenever someone asks, “Ancestry or 23andMe?”, I tell them Ancestry, but that will stop being the case. Please rethink this decision.

  113. Nichole

    Just wanted to add one last thing. I have already transferred my DNA to Family Tree DNA and will probably also transfer my husband’s as well. There are many features that I like about their services, such as the chromosome browser, and I am going to very carefully consider which company I will be going with to further test my family. I suggest everyone else give it a try as well. The transfer is free.

  114. Patricia M Figliola

    What a terrible decision. I just ordered a test for a cousin and I don’t know that I would have if I’d known this. I likely would have used a different service. She has zero interest in “managing” her test. Who did you consult about this? Idiotic. I’ll likely just upload her data to GEDmatch and delete the test on Ancestry. I don’t need this added layer of complexity and, I assume, cost.

  115. Leia Tyndall

    So, you’re Big Brother now, are you? Deciding for us ADULTS how to handle our DNA? Some people are terrible at computers, biology (DNA), etc. or have no time themselves, while there are experienced people who are willing/able to help. If people have given their DNA for somebody else to manage (because spending 5-15 min to fill up a spit vial takes a conscious person to do it), then it’s obvious consent was already given. Stupid move, Ancestry! Many of your decisions in the past 2-3 yrs have been poorly made. You’re getting worse over time, not better. This is one of them. I’ve had an acct since 1999, & this angers me. You need new management! New decision-makers! Something other than where you are headed.

  116. Mickie

    This is rediculous, I pay a lot of money to manage mine and my husbands kit and all the services that go along with it like the papers and fold3 etc. I have several trees and have been doing this for several years now. Just found more family members as husband is adopted and we were going to pay to have them test!!! Not now, I’d rather go to a private DNA lab for immediate test results at a higher cost now than to waste any more money here. As soon as I get my stuff saved to my hard drive I’m deleting my accounts with ancestry. Been wanting to put it all in a book anyway.
    Ancestry you might try asking your customers how they feel about this BEFORE you force us into a change we don’t want. This is just a way for you to get more subscribers and it’s not going to work. My in-laws are elderly and don’t have a computer and don’t want to mess with it but love my stories about their ancestry.

  117. Lisa Pennington

    The real problem is that this change will hurt all of us. Ancestry research succeeds when more people test, and those people have trees, preferably public trees. This will cause a decline in relatives who don’t want to be involved in setting up accounts. For those who do overcome the hurdle of opening an account, there will be more “no tree” accounts and emails queries for which there is no response. Some people may leave Ancestry altogether. This is bad on all counts. Ancestry must think that forcing people to open an account will get some percentage of them interested in a paying account. Don’t count on it.

  118. Patricia M Figliola

    Since you changed the terms after I purchased my latest test, I will send it back and have my credit union void the sale. I’ll buy a test elsewhere.

  119. Linda

    Ancestry is trying to INFLATE their membership numbers for their upcoming IPO. Wonder how the authorities would feel about this?

    I encourage everyone to get your DNA results off Ancestry, and upload to GEDmatch, FTDNA, MyHeritage, DNALand and any other FREE service, the only way to make ANCESTRY understand is to HIT THEM IN THEIR POCKETBOOKS!!! BOYCOTT NOW, let us flood their call center to CANCEL our subscriptions, if 10,000 people cancelled their $200 subscriptions ancestry could lose close to 2 million dollars.

  120. Diane

    I’m very disappointed in Ancestry’s decision to limit one test per account. I still have two that I have not activated. I am the administrator for 8 kits. None of those 8 people are interested in any of the research. They only took the test to help me understand the various family ties. Some of those people don’t own a computer nor have an email address. This will really affect my work on the remaining family members and the 2 kits I still have not activated. The people whom I bought the kits for, will not set up an account. I guess I’ve lost that money!!!!!! REALLY disappointed!!!!!!!

  121. Rebecca Hall

    Are you even kidding me right now? I have purchased 5 DNA tests for family members and they do NOT have computers! I just wasted all that money and for what?

  122. Tracy Williams

    Ancestry, you keep repeating yourself “It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user”. The testers we manage have ‘given” their legal consent for us to control their DNA tests because they ‘DON’T” want an Ancestry account themselves and most of my family don’t use the internet.
    I think “My Heritage” will become the top testing site, even though they are new at testing they allow multiple testing (not to mention they are way cheaper).
    I see this as another ploy for Ancestry to make money. People I know who have tested and have accounts are extremely disappointed because they are limited to what they can do unless they ‘pay’ for a subscription
    Shame on you Ancestry.

  123. Margie

    I purchased a kit for a cousin that asked me to control his account because both his parents and his wife have major medical issues and he has a full plate. He hasn’t used it yet. I want a refund so I can go elsewhere. I have been recommending Ancestry to everyone. As of today, I will be recommending everyone go elsewhere.

  124. Christine

    Hello, this is disappointing and frankly sounds like a cash grab that I think will ultimately reduce traffic to and use of your site and the use of your product – people will simply go somewhere else.

  125. cheryl

    This decision would be OK for those who just are taking the test to learn about heritage. BUT, for us family genealogists, this will hurt rather than help us! 1) we try to test the oldest relatives we know of… yeah, the ones who do not own a computer and who never will! 2) all those “single” accounts will prevent contact with the “real” person. I have matched many people that have their accounts administered by another member. 3) I see this as a ploy for Ancestry to say “we have a gazillion members, aren’t we wonderful??” This is a BIG mistake, Ancestry!!!!!

  126. Mary Patkotak

    This is horrible. Just think of all of the business you will lose. There are other companies out there to test with besides Ancestry. I wanted to help some of our Native elders with their DNA. They do not own computers and would not be able to do this on their own. Please rethink this decision and change it. You are causing a lot of stress to customers unnecessarily. We paid for our accounts already. I only ordered a DNA test for myself after trying to help my elderly aunt find her daughter. Good luck with your profit losses when everyone switches to other DNA companies!

  127. Liz Worrell

    This complicates the process of family testing much more than necessary. I pay a great deal for my subscription to ancestry and I’m very tired of finding out about “enhancements” that I have no desire for and have had no input on before they are rolled out.

  128. Jennifer Edinger

    Jessica, your personal response to me only further emphasizes what I said. You absolutely are not listening to your customers. I have canceled my account and will no longer be buying any more tests unless you decide to not implement this policy. And if your company had one iota of intelligence, you would listen to every single person on this page. WE are the ones spending the money, and YOU are not listening to our needs. 100% of the responses here say the same thing. (yes, I read EVERY SINGLE ONE). Big Mistake. BIG, BIG Mistake!

  129. Leah9m

    I’m hot happy with this new update I have 16 kits under my account many of the kits were for adoptee that I’ve purchased kits for to help them find bio family. The last kit that was purchased will be the last kit I will buy being that I can’t add anymore to my account, and to add to that I most of them don’t want any ancestry accounts or control over their kits. BAD IDEA

  130. Katie Rowland

    I will (or maybe not) be adding more kits soon. My family has given me consent. I live in a different state from all of them and none of them are computer savvy. In fact, my mom said she’s willing to do it but will only do it if “I do all the computer stuff. So can I create the 3 different pointless accounts, set myself to manage them and access everything from my own SUBSCRIBED account?

  131. Victoria Bigelow

    This is a HORRIBLE decision. I manage my family’s tests because I am the one who cares about this. They do not. I also paid for the tests. Oh, and my dad is now deceased. Are you going to block me from managing his test?

  132. Elizabeth Thompson

    So Ancestry thinks they have found yet another way to screw yet more money out of loyal customers. Not content with hiking up fees, now you’ll screw them for multiple kits by making them have an account to be able to see the results on all kits. Think again Ancestry.com I think you are going to lose far more than you will gain with this evil move. Yes we all realise that you are a business but enough is enough with the greedy money grubbing. I administer mine and my husband kits…there is no way he would be able to run his own account and he’s not that interested in doing genealogy himself. If I was contemplating having DNA testing done within my family now I will not bother with your mob at all, I will go with a company that will not gouge me twice for something that will only ever be used by one person. You seem to forget that a lot of people develop an interest in genealogy in retirement when they have the time but not have the unlimited funds that you have come to expect to reap. Time for people to start moving with their feet!

  133. Kyneberlia

    I understand the change, and agree that this is the right thing to do. For all those with family who do not/can not create their own accounts, it is a simple matter to create one for them, add the test, add yourself as manager, give them the login/password, and move on. If they so chose in the future to take management back for themselves, they should have the right to do so. I currently manage many tests, and am a collaborator on many more.

    My question, though, is that no one is currently listed as an owner on any tests. According to your spreadsheet above, only the owner can delete a manager role. As they stand now, only a manager can transfer management of a test to another, but again, there is no owner. I would love to be able to make my mom the owner on her account, and list myself as a manager. As it is, my mother shows only as a collaborator. Conversely, my father is the Manager of my test, and I am the collaborator. According to the spreadsheet above, I should have full access as owner, and allow my father to have access as manager. Now, one of us is limited to Collaborator access on the account.

    Will that be an update in the future, for our tests that we manage? Will I be able to transfer “Ownership” to a person that has an account? Will my father be able to transfer “Ownership” of my account to me, and still remain as the manager?

    If not currently, I believe that this should be an option in the future.

    Thank you for your consideration.

  134. Peggy

    I agree with everyone else. I am sure the real reason behind is change is to line your pockets. The real purpose will become apparent soon enough. I have bought and/or have family by 20 kits. I will not be buying anymore. I assume my kits are grandfathered in. But, I thank the Lord that all of the raw data has been downloaded to other sites. And can cancel business with you, if I don’t like how this turns out. (Make sure you other guys have, too). When trying to figure out how someone is related to you, it helps to switch the between family members DNA. If I lose that, you will lose me…You should be giving better service, not less. If the person that does the DNA had an interest in this, they would be doing it themselves. And as other have said, IF they would have had to do all of this to test, it would never have happened. Some of my members are older. They do not have internet. They do not have computer. They do not want an email address. They do not want a family tree. I AM THEIR TREE. I am their source of information. You making them do all of this will not increase your sells. It will only increase your wasted time with unused accounts. Talking about cutting your nose off to spite your face…. A signed paper is all you need….BAD MOVE..

  135. Katie Rowland

    Oh no… what about accessing messages? Will I have to log in to every account? If I’m not subscribed on each can I get the message?

    This seems greedy.

  136. Theresa Mahortoff

    I have ordered a kit for my 84 year old father who has no access to a computer and would have a problem trying to figure it out as he has dementia. Will I be able to return it as I will have no use for it if I cannot add it to my account.

  137. Courtney J.

    I manage the 4 tests of my parents but have not yet tested myself. You say that from now on there can only be one test linked tonan account (clearly a dissapointing ransom move) does this mean that becausd i already have the 4 on my account i will not be able to add myself?
    What happens when the account of a person we manage dies? In the current system we maintain control. In this new system it is lost to us.
    Saddened by your decisions.

  138. Elizabeth Lanord

    I can’t believe this !! I just bought a kit for my 89 year old mother who does not have a computer and does not know how to use a computer. She is depending on me to administer her account and pass the information to her. She is/was very excited about the test but now …..hmmmmmmmmmmm Now what?????????

  139. Cindy Pritt

    Another decade old reliable customer of yours who will be leaving if you do not reconsider. In the past I have defended you to people online on Amazon and other retailers. Instead I will be one of those people bad mouthing you. Yes, we will all make dummy emails, dummy accounts, switch over control to our regular accounts, and never sign in to the other again. I don’t want to hear “It’s always been ancestry policy…” blah blah. You know what we were doing and that policy covered you just fine. Hopefully the mailing system will have mail from matches going to the manager and not the owner otherwise you’ll see tons of unanswered messages, which you are already losing customers over. But this is a blatant money grab. This is a blatant attempt at preparation to have us sign over rights to DNA for you to sell. This is, frankly, a pain in the ***. This was also manipulative to wait after prime day sale. Thank God I went with 23andme instead since they low-balled you. I knew this was coming and already canceled my membership and will be looking at other sites. You’ve been tops for a long time, but I think you’re about to crumble.

  140. toni

    So glad I deleted my DNA tests a few years ago! I have moved them to other sites and it works just fine. I get much better reply percentage from GEDMatch and FTDNA. Real people who answer my emails. Ancestry always has and always will do exactly as it pleases. It’s all about the money. The suckers who pay them are making them very rich.

  141. JOAN WILSON

    I manage several kits for family members who have no interest in genealogy. Most tested as a favor to me. I have been trying to convince others to test. These changes at Ancestry mean I will be using another testing company in the future. Bad move Ancestry!

  142. Kelly

    This is ridiculous. One of my children is a minor, one is not. I and I alone am their MOTHER. They wouldn’t have spit in the tube if they didn’t want it done. I am the ONLY one who does genealogy in my ENTIRE extended family and administered their tests. Everyone calls me up for info. Restricting it like this is burning your own bridges Ancestry.

  143. Denise McCarthy

    Jessica Latinovic, it’s not helpful to anyone to respond to every comment with the “it has always been Ancestry’s policy….”. We get it, we just don’t like it. As many others have said, my 85 year old father is interested in the ethnic information but doesn’t have a computer, doesn’t want a computer and will not use someone else’s computer to activate his test. I understand the privacy issue, but Ancestry has never enforced it. Silly decision

  144. Stacey

    Ancestry team – Please confirm if creating an account for someone else (like an elderly person that does not own a computer or smart phone) with their permission would be a violation of your TOS and Privacy Policy. You have repeated said you want the person taking the test to create their own account, but if the person has no way to do so, can we do it for them?

  145. Bert

    Why not let people decide for themselves who control’s their DNA perhaps a waver of some kind? Some elderly people don’t do computers. I expect few people would be spiting in a tube with no understanding of whats going on.

  146. Larry Van Horn

    Jessica wrote: “Larry, It has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user. You can only activate a test for yourself. You cannot activate a test for someone else unless you are the parent or legal guardian for someone under the age of 18. Ancestry remains committed to improving features that enhance user control of their own data. With the enhanced roles within the Settings button on your DNA results page, you’ll still have all the same abilities to manage your family members’ DNA results.”

    And when did you institute this privacy policy Jessica? So what you are saying is for over 4+ years now you have allowed me to activate 5 additional kits in violation of “your privacy policy?” Where is your concern for those 5 people I activated and all the other people who activated multiple tests in their account? Do those people not have privacy rights as well in regard to your newfound privacy policy? Looks like some legal action needs to be taken and soon.

    Or is it all about that future IPO, getting those number of accounts up there, and selling those $50 annual AncestryDNA memberships so people can see their results? Does your hypocrisy no any bounds?

    As a syndicated genealogy newspaper columnist and longtime genealogy instructor you have just tanked any formal recommendation from me now and in the future to regarding the purchase of AncestryDNA kits. Also my deluxe world membership is up in September and I will be evaluating that financial relationship with your company as well.

    Bottom line it has all the appearances to us your loyal customers that it is all about money and your upcoming IPO not some recent privacy issue you drummed up. You haven’t helped anyone with this insanity. It really is quite simple, “If they spit that is implied consent.” No one holds a gun to their heads and tell them to spit in the tube. You need to reconsider this ill conceived decision.

  147. Jean

    I see nothing wrong with any of these changes. Why is everyone getting upset? It is as it should be. If it is your DNA you should be the owner and calling the shots. You can still manage your elderly parents DNA. They are not taking that away.

  148. Sue

    I am extremely disappointed with Ancestry and this decision. I concur, that it is an effort to increase the number of paid memberships. That is understandable from a company viewpoint, but obviously you don’t understand or care about your members needs. By doing those, you will be selling less DNA kits and your membership will not really increase as many elderly people have no desire or skill to open and manage their own account. You are hurting members who are encouraging relatives to test. Very bad decision and I hope the Ancestry team reconsiders this disastrous decision. Myself, I will now have my relatives use one of the other sites for testing.

  149. Kellythorn

    Ancestry if you follow through on this idea you will do yourself out of loads of money and thats what its all about really isnt it – we the public can and will go elsewhere. I have family members that have agreed to be tested but have no interest in genealogy so wouldn’t dream of having an account so I guess I will just have to get them tested elsewhere – test recommendations please people

  150. Amy

    I think you are under-estimating the number of customers who test elderly relatives as part of their search for their roots. At least one of my cousin matches on Ancestry is DNA that belongs to the kit manager’s now deceased father who she tested at age 99 some years back. While I can understand that Ancestry was probably given some sort of legal ultimatum regarding use of data, why (then) can 23andme allow users to manage DNA kits on behalf of their relatives? I do believe that this decision will result in a negative user experience for your customers who buy multiple tests. This is not going to create new revenue via new Ancestry subscriptions. Your marketing continues to focus on the “fun” aspect of finding out your “Genetic Ancestry”, but as a lot of us have experienced, many people who buy kits do not have the time, money, nor interest in building out a tree on Ancestry.
    This is not going to enhance the database or improve user experience, which can drive subscription renewals.

  151. Lupe

    I think this new change is completely uncalled for. I am the family historian, the rest are willing to donate their SPIT to help and hear the stories and how is going, but none have the interest to do the research, spend thousands doing the search or maintaining a DNA site up to date. I also think Ancestry is only doing it to force people to buy a membership. Just today after receiving this notification, I ordered 2 tests from a different company. Bad decision Ancestry, you are not the only company doing this.

  152. Julie

    I am another customer who is extremely unhappy to read this. I have just purchased two more kits in the past two weeks being for my mother and mother in law and they are both 85, we consider ourselves lucky that they are still alive to be able to do this. Neither own a computer let alone know how to use one , so now what are we suppose to do, maybe transfer the DNA and my account to another company. I have been with you since 1998 and just upgraded to world heritage for the first time, very disappointing to read this. Have finally got the two Mums together for this Sunday to do their tests and so when the tests a ready in about 6 odd weeks, what am I too do then?????? Very unhappy.

  153. Mike

    Dear Ancestry, Please read all comments above. Get it? If I’m running this company, I’m looking for someone to fire right about now.

  154. Denise Gillespie

    Bad move Ancestry. In an attempt to get more people to join Ancestry, you will find this move detrimental to your cause. Half the people who do DNA tests are doing so to help out their relative and do not have the slightest interest in genealogy so in fact you are going to find that the amount of DNA testing will decline. This will only encourage members to have their relatives use other DNA sites. Please reconsider this move.

  155. Leslie Dean

    I have to say I am not happy about the new DNA rules. I am the ONLY person in my family interested in Ancestry. So now if I want to get my daughter or another family member tested they will need their own tree, but are already on mine. So why do it? Very glad I did my mother and husband before all this new stuff.

    Also now there will just be more people with no tree attachef, which sort of defeats the purpose. Too many of them already.

  156. Leigh

    I think Sue said it very succinctly:
    “I am extremely disappointed with Ancestry and this decision. I concur, that it is an effort to increase the number of paid memberships. That is understandable from a company viewpoint, but obviously you don’t understand or care about your members needs. By doing those, you will be selling less DNA kits and your membership will not really increase as many elderly people have no desire or skill to open and manage their own account. You are hurting members who are encouraging relatives to test. Very bad decision and I hope the Ancestry team reconsiders this disastrous decision. Myself, I will now have my relatives use one of the other sites for testing.”
    I bought a kit for my Dad yesterday, I already have his DNA on FTDNA, and I thought Ancestry was a lot easier to use. I have been a $399 a year member for over a year. I agree with most of the comments above, had I known this was going to happen, I would not have bought him a kit for Ancestry.

  157. Diana Long

    You just lost several tests our family members were going to take. They do not want to “join” Ancestry. This is VERY disappointing to me, a long-time customer, and a bad business decision on your part. I manage myself snd two family members right now, and I had badly wanted to do my husband and adult sons’ DNA, as well as some other family members. Will not do it now. Shame on you.

  158. CharlesD

    It is probably a violation of many email provider policies to create an account for anyone other than yourself. That seems to be the position that Ancestry is forcing many to accept on behalf of elderly family members who wish to test. That doesn’t seem to be a good business practice and also doesn’t seem to be a decision that Ancestry spent enough time thinking about.

  159. Denise Gillespie

    Just one further comment. If this ridiculous move was to succeed although I can’t see it happening, all it would achieve is to fill Ancestry with lots of more trees that would be basic skeletons and useless to the genuine researcher

  160. Stacie

    Bad Move!! My parents recently agree to take tests, but absolutely do not want to sign up/register for anything. I was already considering going with another company due to other issues with Ancestry – this is the nail in the coffin! It took years to convince them to do it and if they had to create their own account and then give me permission to manage it, they would change their mind.

  161. William

    This is a stupid move on Ancestry’s part. I will be returning the kit I just received from you and will do future DNA testing through another company.

  162. Melissa

    This is really one way to keep people from testing, especially the older generations who don’t understand a computer much less how to interpret their DNA. Shame on you Ancestry. This is very disappointing.

  163. Sue Thomson

    I have 3 kits sitting there waiting for three elderly relatives to test. I am the only one in my family who is even remotely interested in genealogy and I have been a member of Ancestry for many years. This is THE most retrograde step you could make, and at the risk of repeating what EVERY other person on this blog and many thousands more on Facebook pages all over the internet, it is rubbish. There are other ways that you could have done something to ensure privacy, such as simply getting a signed consent form. Not one of my three elderly aunts have ever used the internet, in fact they are quite intimidated by it, and if I had to make them go through a process whereby they had to sign up to Ancestry (how? no computer, no internet, no knowledge?) they will probably just refuse and say it’s just all too hard. This is an absolutely appalling decision. I have read the comments that you have posted in response to the overwhelmingly negative feedback and they just don’t cut it. There are other solutions to the privacy issue and I urge you to reconsider. If not, then I know I will be testing elsewhere.

  164. Sean Magee

    Another nail in the Ancestry coffin I’m afraid. Rather than work hard on retaining clarity and simplicity in providing what is undeniably a tricky thing to subscribers, it appears that listening very closely to those very subscribers for the best solution is not the Ancestry way. Cue the gradual exodus, in time, to a more user friendly service run by creative thinkers with an eye to the future and a thought or two for their subscribers.

  165. Kathie K. Hardy

    As an Ancestry member since 2000, I’ve appreciated the changes and upgrades that have come along. No so in this case! I have 18 family & friend members attached to my tree. Some half siblings, some half aunts, some distant cousins and none of them – not a one – has a family tree no are they planning to get one. Some have passed away. The real value to me has been the cross checking of each DNA with those who match but do not have family trees on Ancestry. I can check to see if sisters/brothers, et al. match the same unidentified person(s) and can also use that process to determine if the match is on the paternal or maternal side. It’s imperative to be able to do that to track down several missing bio families of 5 people attached to my tree. Ancestry is ill-advised to do this arbitrary move without getting consensus from your thousands of loyal subscribers. I had planned on doing 3 more DNA tests this year. No more comparing my kits to narrow down results. Those of us who are serious researchers have been betrayed.

    • Anna Swayne

      Kathie, you can still share DNA results with others. As a manager you can send and receive messages for those DNA results you manage. The tests that are currently on your account will stay there unless you decided to remove them. If you have more people that want to test in the future, have them activate their tests and invite you to be their manager. You can still have access as you do to the other tests you manage on your account.

  166. Andrea

    NO NO NO, Ancestry! Your customers (we who pay your bills) DO NOT want this! Others in my family could not care less about their results and having to admin themselves, plus sign into Ancestry, means they won’t test. PLEASE retract this awful decision! LISTEN TO YOUR CUSTOMERS!

  167. Cheryl

    Can you simply not leave well enough alone? Spend your time, efforts, and money on enhanced DNA tools, and search options, etc. Things that people want and need, and must currently go to other sites to perform. I agree that getting the older folks, and those who simply want to take the test to sign up for all kinds of crazy stuff is just ridiculous. If you’d like to provide more options to what people can see when you share it, then that would be fine. But again, if it isn’t broke, don’t fix it. I’ve been a member for forever, but at some point you start looking elsewhere to companies that want to help you, and improve your tree, not put barriers in place that only hamper the process. Please rethink this step, I think this is the 2nd time you’ve tried to roll this out, and last time it was met with the same negative comments and opposition.

  168. Margret

    Disappointed about the moves being set up by Ancestry. I have read the comments of ‘Elizabeth Thompson’ and find that she shares many of my views. I have been without the Family tree Maker synchronization of trees that I manage for nigh on 7 months. Who else is going to maintain these if not me who has ‘rights’ to administer my husband’s results and create a tree for him, and our daughter. Our son’s test is sitting at his home because he is alarmed about the policies of DNA data being mis-used. I have already reacted to the costs of membership. Such a shame that a Blog entry, of which I do not receive automatically, becomes one announcing forced change, and I am told of via a Facebook page for DNA for Australians and New Zealanders.

  169. Margie Richards- Cooper

    I am really sad to hear about this. My son and myself have taken the DNA test thru Ancestry. My daughter wants to take the test but does not want to make an account. My plan was to down load it to the same tree as my son and myself. My subscription expires in May so I have time to go elsewhere.

  170. Dale Reed

    I bought DNA for myself and my adult son. I have the Ancestry account and have asked frequently how to attach his DNA results to my TREE which incudes him and his mother’s family. No one at ancestry could guide me there and I gave up many months ago. You never asked him to set up an account for free! So I never got any referrals of DNA matches to his mother’s line. I will try what you suggest in the reply notes you have given to other members.

  171. Sandy Ward

    I manage 6 kits… my own and 5 family members, not one of whom would have agreed to do the test if they had to have their own account. This is a very foolish decision, and will prompt me to direct future tests elsewhere.

  172. Tessa

    I agree with all that has been said here by the other members. The fact that others willingly spit in a tube for us is the largest indicator of consent you can have! I am extremely disappointed by this move and strongly urge this company to reconsider. Learn from Netflix, who years ago announced some major changes but actually listened to the feedback from their customers and agreed to change their initial plan.

  173. Candy Connor

    Another money hungry scheme you guys are doing. If it was not for most of us and buying and doing the DNA and the trees you would not have a site. You already made me lose interest in my tree when you changed to the “new”. You lost so much of my info did not come back and everyday I tried to recover it had so much trouble with it. I never could. I think this is a bad move on your part. The internet and Facebook both are a powerful tool . I know my one account may not hurt you but I know 1000’s and many more are tick off over this. Remember you are not the only one out there that does the DNA now.

  174. Julie Phillips

    Thanks for nothing Ancestry, was having trouble convincing my Aunts to take the test to confirm my mothers line now it will never bloody happen

  175. Mary Wyatt

    Ancestry this is a bad business decision. This seems like a bait and switch. Nothing more than a money grab, and I believe you may possibly lose money and business in the long run. This is no way to treat your loyal customers! Please reconsider. You are only driving business to other companies. Many, if not most, of the people being managed by another person will not be signing up for ancestry because most of them are not the slightest bit interested in genealogy in the first place. If they were, they would have already signed up. You will not only drive people to take DNA tests with other companies, you will probably lose long time loyal members in the process. Again, reconsider this terrible decision!!

  176. Kim Clark

    I manage several kits for both my family as well as my husbands. Given that those relatives are not tech savvy, this has made it much easier for both families as we have always given them full access to both their results and the respective trees. The biggest complaint I’ve received from even those that haven’t tested is being swamped with emails from Ancestry trying to get them to join when they either can’t afford it or have no interest in doing genealogy (thus the reason my husband and I do it). I won’t be purchasing any more tests from Ancestry going forward. I believe before you implemented this change you should have a Customer Support group that can actually answer questions (last three calls went unanswered – was told a ticket would be generated). Extremely disappointed in this change. This is nothing more than a ploy to try to force people to join Ancestry. Time to go back to maintaining my tree on my computer and not sharing everything with you for free.

  177. Nancy Allin

    This is not good news! I wondered why I had to open an account for my husband when activating his kit. I just sent it away and was going to contact you to ask about how I can get his DNA results to his family tree which will be under my account as I will manage it. We cannot afford 2 subscriptions to your site. I think you should be rethinking this decision as people are going to be leaving Ancestry and going to other companies. I will certainly be considering this.

  178. Donna Renick

    I wish you would reconsider this limiting to one account. I am the family genealogist for my husband’s and mine. I am having one of my son’s DNA done & my father in law’s. They have no time to administer their family tree or DNA results. They want me to do it and tell them how it all fits in with our family trees. I also administrate for my parents DNA as well as my husband. I pay $45.00 a month to do this and have for years. I fear it will also cause the DNA matches to have no family trees linked to them. A DNA match without a family tree is of NO use. I make my trees public so we can share information and have found out so much additional information this way.
    Why make it more difficult for your loyal users who are paying for the service & the DNA testing. Please reconsider.

  179. Thea J Webster

    Ancestry, you have made a BIG mistake. You need to have a re-think as you have upset thousands of people on Ancestry who manage other kits. I was going to order a few more kits for older family members who are not as savvy as I am and now I will NOT be ordering. There are plenty more DNA companies I can deal with other than Ancestry in the future.

  180. Lauren

    This is a poor decision. I’ll have to move elsewhere after being a customer since 2006. Please reconsider this.

  181. Jennifer

    So I already administer four kits on my account. But I haven’t tested myself yet! Will I be able to activate my own DNA kit on my account after this change? Or will I not be able to because I already administer four kits (even though none of them are mine?)

    If one of my relative tests, makes me a manager, and only has a free account, will I still be able to view all of their matches and access all account features if I have a paid subscription but they do not?

    This is a terribly bad idea. As other commenters have said, providing the DNA sample already implied consent. There has to be some better way to cover the legal ramifications of DNA testing and DNA ownership.

    • Anna Swayne

      Jennifer-since you haven’t done the test you should be able to activate the test for yourself on your account-no problem. And yes, if someone makes you the manager of their test and you have a subscription you will be able to see matches for that test and have access to tree data etc..

  182. Misty

    This is crazy, if they didnt want someone having control of their DNA they wouldnt have took the test. I spend a fortune at Ancestry. I will be checking into other sites and what they offer.

  183. Judy Nash Timmer

    I see several comments stating that each DNA kit will be required to have an Ancestry membership? Is that true? I can not believe you are trying to pass this off as a benefit to your users…there is already privacy control – the people have already chosen to allow a family member manage their DNA as evidenced by the submittal. If they wanted to manage their own DNA, they would be doing it. We pay for each DNA kit, now you are in essence double dipping…not very ethical. shame on you.

  184. Elle Lyons

    Big mistake. All about money isn’t it. Not a very bright idea. What idiot thought this up. Are you trying to general new funds? Ancestry you are a BIG disappointment !

  185. Judy Nash Timmer

    And I was also planning to have additional family members tested through Ancestry…unless everyone’s perception is wrong and you post to that effect…I will test additional family members elsewhere.

  186. mickie kurylo

    This news is very upsetting. I am the dna kit manager of 15 of my family members. I planned to order a few more dna kits but this news has changed my mind. I will longer purchase any more dna kits from Ancestry…… instead I will start ordering dna kits from another company and send those results to GedMatch for comparison with several other dna companies.
    BAD MOVE ANCESTRY!!!! I’m am so sorry that I purchased all those kits with you BUT no more! I’m done!

  187. Jeff Jahn

    If the owner doesnt have a ancestry account, what effects does that have down the line, lets say the owner doesnt, but a manager does will they get circles on the dna or not?

    • Anna Swayne

      Jeff, the updates to the activation process won’t determine if you have DNA Circles or not. If you have a tree, its linked to your DNA results and its public you are eligible to get DNA Circles.

  188. Elle lyons

    And another thing. DNA is private. By making someone set up an account you are connecting a name to the DNA. That is not is not making our results private. What’s the next step… You SELL our DNA that has (our name on it) to business, recruiter, Insurance companies, Heath Ins., law inforcement, goverment. ? Really bad idea. There are other companies like 23 and me.

  189. Christine

    Ancestry – please confirm how this is going to work. If my mother takes a test and activates it, giving me full manager control, where are the “send a message” communications going to go? Into her inbox that I do not have access to? She’s 88 years old and once I help her setup an accoun, as you suggest, she will never log on again.

  190. Karrie

    Oh great – -now we’ll have thousands of “dummy” ancestry accounts created to strain the incredibly bad search function and messaging system. As of right now, I can NOT search and find my own father in your database even knowing his username, name, email, etc. AND having access to his settings to be sure everything is correct. Now the chances of us getting responses to our messages will be even lower!
    Literally an hour ago I recommended Ancestry over FTDNA because of the ability to manage multiple DNA from one account. I will not be buying any more kits or recommending this website again.

    • Jessica Latinović

      Karrie, Is it possible your father has his community preferences enabled which prevent other users from contacting him? You can check this by going into his account > Site Preferences > scroll down to ‘Community Preferences’. Let us know if this isn’t the case and we’ll help you troubleshoot further.

  191. Robyn Cushman

    I just received 4 kits…one is currently In Process. I’d like to return the 3 unopened kits, please…2 of my 3 now-former potential testees live out of state and don’t even have a computer or smart phone…sheesh…

  192. Mirya Glover

    I cant even begin to express how STUPID, annoying, frustrating, insane and I reitterate STUPID, this is for you to do!

    So what happens to those tests on our accounts that we have already activated?

    • Anna Swayne

      Mirya, if you manage multiple DNA kits in your account you’ll continue to have access to those DNA results and there’s no action for you to take.

  193. Mirya Glover

    Never mind. I just saw that we will continue to be the admins with the ALREADY activated kits on our own accts.

    Thanks for making everything so much more difficult now! I am sure the ENTIRE genealogical community appreciates it. *golf claps*

  194. Julie Self-Allen

    My first payment to you was June 18, 2003 and it was $9.95. I have been a member ever since and last year it was $189.00. That is a world of difference but the differences in services don’t even compare until this happens. My membership is up July 27 and I don’t think I will be renewing. I have several family members who want to take the DNA test but they have no interest in an account. I can barely get them to spit into a tube let alone sign up for an account. Thank you for making this so much harder. I’m not sure why you went this way but I’m very disappointed. It’s ok though because there are so many more options available today for DNA test. I always supported Ancestry because I felt like they listen to their customers but this is one issue that is big.

  195. Shawn

    I get it. I think it has to do more with the legality of DNA ownership, possibly because of HIPPA compliance. Regardless, it bothers me only because of the messaging aspect. I have a 1/2 sibling that I just recently found. If her test had been setup using s “dummy” account (which is what is going to end up happening) then the email I sent her may go unanswered….and our paths may never cross. I understand the need for every DNA kit to be registered to its actual owner, I just hope the messaging feature is also looked into so that with “shared ownership” or “management” also comes shared messaging. Or what’s the point?

  196. Chris Hunt

    This us ridiculous. If someone is paying for a test it is logical for them to be able to manage it. Ancestry already will not work with tests from other companies. This us just one more effort by Ancestry to make this harder than it needs to be.
    A decision that needs to be reversed.

  197. WeAintStupid

    Q: Does anyone have to pay for another account to have a family/friend activate a DNA test?
    A: No, neither you nor the person activating the kit needs to pay for another account. The person taking the DNA test must create their own free account to activate their test and will be prompted to do so during the activation. Here is a help article in the support center that gives more details on how to do that.
    You can also help that person by sending them an email to get them started, see here for more details.

    They don’t have to pay for another account to activate a kit. BUT.. they will have to buy a subscription to start that tree.

    • Anna Swayne

      You can actually start a family tree for free, you don’t have to pay to start on Ancestry. The paid subscription comes into play if you want to view other family trees or search for records.

  198. Lyn

    Folks, this is a major inconvenience. I sincerely wish you hadn’t done it and that I hadn’t purchased another kit for my father. I wouldn’t have done so had I known you were going to do this. Would you please review and rescind this decision? Judging by the feedback above, I am not the only dissatisfied customer.

    • Jessica Latinović

      Lyn, Any kits activated before July 18 will remain associated with your account. This change will impact any kits activated on and after July 18.

  199. Debbie

    No need to repeat all the reasons why this is a BIG mistake on Ancestry’s part. Sometimes the DNA page is so slow it cannot even be used. This change can only cause more problems. I manage 5 kits. I absolutely will not purchase another one.

  200. JKeithahn

    This is a terrible idea! And you will lose business over it. The ability to manage multiple kits with a single log-in is one of the advantages of Ancestry. You are shooting yourselves in the foot. I guess you must have some other plans for generating revenue!

    • Jessica Latinović

      Angelo, It’s actually quite common. Should the relationship between the test owner and the test manager change, the owner can terminate the access of the manager and reclaim access themselves. (Or vice versa, managers can also remove themselves from the test results). Users who offer services to help others with genealogy or help adoptees find biological family members appreciate this feature so they can relinquish the DNA ownership to the owner once the professional relationship ends.

  201. Robyn

    I chose to do my oldest relatives first since AncestryDNA tests are so expensive. My Mother and my Father-in-law have since died. Did you think about that???

  202. Jeff Jahn

    I think the chart at top needs to have a * by each feature that requires a subscription. Right not it makes it appear no subscription is needed for any of the features at all, which from the faq page isnt true. Here is one problem i see, lets say i spend the 99 dollors baring a special at the time as a gift for my sister. she sets it up makes me manager, then a week later decides to delete the test, which means i am out 99 dollors, grant that can happen with any gift. That said if this i what is needed to get france and germany on boars for dna then will live with it.

  203. Maggie

    this is all too complicated — with so many concerns on this page, seems that Ancestry should hold off on making this change until they can provide one cohesive message and process that is not so difficult to decipher.

  204. Loraine Booze

    This truly changes my plan for my family Christmas gifts this year. I can’t think of a single instance when making a simple system more complicated has proven beneficial. Really bad idea. I sincerely hope you reconsider your decision.

  205. Gaye

    I agree with the majority of the comments above. This is such a bad idea, privacy – hah! 5 days notice of this change after you got lots and lots of sales on Amazon Prime Day …..hmmmm. Just checked my order status and the new kit I ordered on 7/11 won’t even be shipped until 7/15 with expected receipt date of 7/19! How convenient…..I manage 6 kits with this additional one making 7 for an elderly aunt who suddenly decided she wanted to add her DNA to my research. As many others have said, “I am the family historian in our family and no others are interested in doing the research.” Just adding my opinion to your cash grabbing.

  206. Carolyn Adamson

    I purchase these tests along time ago. I manage my husbands and my grandsons DNA. Neither have accounts or want accounts. In fact my husband refuses to do it but wants me to continue managing his account. When people wish to comment as we have had do they still contact me as this is who they will need to contact? I will be the only one managing these tests. I paid for the tests not them.

  207. Patricia Geiger

    Looks like I will not recommend your test any longer, the ones who tested for me had no desire to create a tree and have no interest in genealogy, so you lose.

  208. Mary Anne Smith

    I bought 3 tests for other family members who have absolutely no interest in signing up and doing anything on ancestry.com. They were going to take the test just for me so that I can research the family further. Since they are not the least bit interested in doing the testing on their own, I’d like to return the kits and get my money back. Please contact me so that I can get my money back.

  209. Janet

    I am the genealogist in the family and I have one tree which I have been working on for years and years. This tree includes also my husband and his ancestors. For that reason, his DNA results are on this tree. Also, I was planning on having my kids tested and linking their results to my tree. What’s the point now? If we can’t keep everything together I’m not going to bother. Also, going forward, there’s going to be a huge amount of accounts with no tree, and behind those accounts, people who have no intention of starting a tree because it “ISN’T THEIR HOBBY, IT’S MY HOBBY”. As of now, I’ll be looking for alternatives. Go ahead and push this through and see what happens. Other companies are joining in on this. In your spare time, go and watch “The Fall of The Roman Empire”. It’s history you might want to pay attention to.

  210. Scott Huntley

    Even though I agree with everyone posting, I have a different issue in regards to this policy, stemming from tech support. My father is a 73 year old adoptee who has made contact with his birth family after years of research, thanks to Ancestry. We made contact with a suspected half-sibling, who was initially suspicious of our intentions, but agreed to test. We sent him a pre-purchased, registered kit. Before you reply with, “It has always been Ancestry’s policy…” – know that I am aware of the policy. My issue is not with the policy. My issue is with the response that was given to my potential relative by support. For those of you who haven’t dealt with an adoptive search, the families involved are often suspicious of a technology that they don’t understand, and think that acknowledging an adoptee can cost them their inheritance, etc. An adoptee often only wants the same thing that your other customers want – to know where they came from.

    My relative contacted customer service to familiarize himself with the process. Instead of being told of the policy change, the support tech told him point blank – “No, Mr. Smith you DO NOT want to do that. The person that administers that account can DO ALL SORTS OF THINGS WITH YOUR DNA.” This, of course, sent the tester into a fit of paranoia – thinking that he was somehow about to be defrauded or taken advantage of. Beyond using the test results for their intended purpose – what irrational fear did this call center employee place in the tester’s mind? What were we going to do with his DNA? Create a clone? Steal his identity? Craft a biological weapon? Open a credit card account? Steal his soul?

    My father has been looking for his birth family his entire life. If your employee’s comments have soured that contact, my concerns go FAR beyond inconvenience. My father’s first contact with his birth family could easily have been sabotaged by the words of a fear mongering call center employee speaking outside of his pay grade.

  211. June Fynn

    I agree with so many that this will make things difficult, obviously those on control at Ancestry have never had an elderly parent with early stage dementia tested, he understood about the DNA as he had been a science teacher but doing anything at all on a computer was out of the question, I also have someone I want to get tested but doesn’t have & never has had a computer, by his own admission is completely computer illiterate & lives some distance from me but has expressed interest in DNA as he was adopted. Dumb move Ancestry!

  212. Shannon Carr

    How annoying has Ancestry just got? WOW! Most people doing DNA test could give two shits about it but does it to help a family member in THEIR quest. Y’all are corporate whores. Period.

  213. Lee Goodman

    Anna and Jessica do you SERIOUSLY think that anyone is going to actually “help” their elderly non-computer-owning relatives set up an account? What a joke. It really does look like you are just trying to boost your official subscription numbers to look better to investors. Admit that there really is no problem with people controlling other people’s DNA for nefarious reasons.

  214. Maureen Sanders

    Jessica you appear not to be hearing what people are saying about this backwards move and are simply repeating the party line ad nauseam. Most of the kits I manage are at FTDNA, I have only tested myself at Ancestry, and that is all I will now test. I will also not renew my very expensive worldwide membership when it comes up for renewal and will move my trees elsewhere. I think this is a useless move for serious genealogists designed only to collect a lot more useless accounts from people who never use them.

  215. Kathy A

    My view is it would have been smarter to give , yes give FREE, an ancestry test to anyone who wants to manage an account for a person over the age of 90. Yes a FREE test to use with any person over the age of 90 years old. Imagine that! The elderly are the ones we need to test NOW. You can Include a simple paper form waiver of release that they can either sign their name or mark an X (Yes that is still legal for those who can no longer write their names) That way Ancestry.com is legally off the hook. The aged who don’t want to/or cannot manage their own accounts or computers can still have their samples taken and cared for. It would have been a better move for the sake of future genealogy. I am so glad I had my mother tested before she passed away last December at age 78 of stage 5 kidney failure. She would never have done the DNA process if she had to maneuver through a computer or a website like Ancestry. It was enough work for her to spit in a tube and send it off in the mail. She was glad I was doing DNA and genealogy and supported me in it but she would not have been able to do it herself. Your next promotion should be a free kit for every person over the age of 90.

  216. Jenny

    Don’t worry y’all, as soon as they see sales dropping they’ll magically come up with some new much-requested update where you suddenly CAN activate kits for others as long as they sign a consent document. In the meantime just register kits under new free, web based email addys with some combo of initials and a code examples: jdoednagram123@gmail, jdoednagram124@gmail… etc. You only have to log on as owner once and give your real account access, it seems.

  217. Nic Lambert

    Congratulations. My 90 year old Fathers response… Oh, just delete it them, it’s too much trouble, I don’t want an account. You have just ensured that myself & many others will go elsewhere for future DNA testing.

  218. Larry Van Horn

    And you people still don’t get it. OK I get the management and all that jazz. Here is the real rub Anne and Jessica. I have been a member of Ancestry since 2000. I pay a yearly fee of $389 for full access. I pay my $99 for a DNA kit for me. Now my wife wants to test she thinks it is cool. I now have to have her create an account (14 day free trial put it on my credit card, make sure I cancel that free trial before you charge my card, pay for her DNA test $99. So now for two AncestryDNA tests and my membership I’m up to $489 dollars in a year. But wait, if I want to take advantage of all the DNA enhancements tools you provide on my wife’s test that will require me to purchase an AncestryDNA membership for an additional $50 a year. Now we have a total of $539 in that year and in subsequent years I am still looking at paying you $439 a year for those two memberships. Now add in any additional kits and you are soaking me for another $50 per years to get full access to all your DNA tools for each of those accounts. Sorry the issue isn’t control or management, it is money!!! This is the worse I have ever seen you treat your customers since I became a member in Dec 2000. What makes me mad and sad is how much I have promoted you, your company and your DNA test to readers of my syndicated weekly genealogy newspaper column and the hundreds of students I have taught in my genealogy classes. What you have done economically to your customers with this decision is nothing short of appalling in the business world. This is not only hurts us, but in the long run will hurt your bottom line as well. I certainly can’t afford these higher prices, so standby as I start downscaling all my memberships. I was suppose to renew in Sept, that will not happen. I can use the Library edition for free. I’ll pay the $50 to keep my test active, but you have priced yourself right out of our budget. So go pass that along to your bean counters in corporate. This is going to hit a lot of people in the wallet and that in turn will hit yours. I think you have a bit of a problem here and someone hasn’t looked at the bottom line for the average genealogist using your services.

  219. Rebecca Evans

    This is ridiculous, a CYA/money-making scheme down the road, and goes directly AGAINST how families typically use DNA testing for genetic genealogy. Totally disappointed in you.

  220. Teresa Hall

    This is a terrible change that will cause you to lose many clients in the genealogical community. I can only hope that public outcry will convince you to reconsider. Did you really suggest that we teach our elderly to use computers and decipher DNA results?! Lol. Many of us rely on GEDMATCH to find DNA matches and there are many other companies to choose from that offer autosomal DNA testing. BAD IDEA.

  221. TC

    GREAT NEWS! I cannot wait to begin seeing how this will help me manage my 13 tests and now, allow those I manage for, to be assigned a role.

  222. GenealogicalAddict

    My family and I were just discussing doing all our DNA. We had previously done my husbands through Ancestry.com – glad I read this BEFORE I ordered. 23andme has come highly recommended and I will be using them.

  223. Kelyn Flynn

    I am rather confused about these changes. However, I administer 3 kits – 2 with Ancestry and 1 with FTDNA. I have mine on Ancestry and the other is for a 93 year 1C1R who kindly agreed to do the test to assist with my research. She does not have a computer or an email address. My 90 year old father is the FTDNA test and I chose that because obtaining a mouth swab was easier for him than the spit test. He does have a computer and an email address, but is not capable of administering his own Ancestry account and has no interest in doing so. Clearly, if I had to use his email address I would need to have access to it to check for messages from other users. The alternative is that I make email accounts for him and my cousin when setting up their free Ancestry accounts as neither of them is interested in having one. That in itself would be a huge invasion of their privacy and I suspect illegal in Australia. As others have pointed out in other posts, by consenting to give samples and allowing we administrators to send them and download the results on to our computers, they have given us consent to control their data. Where privacy concerns are an issue, as with my cousin, her tree is private which means no one can see it without contacting me first. Since we can upload our data to GEDmatch for free, it seems to me that FTDNA, 23 and Me and MyHeritage will now overtake Ancestry as preferred testing companies for serious genealogists with Ancestry. I will seriously be considering whether to keep my DNA tests on Ancestry’s site. If I test any other relatives, I will use FTDNA.

  224. Kirsten

    This is stupid! My relatives have no interest in genealogy. Even if I get them to create a new account to register the kit I’m paying for, they won’t add a tree or ever respond to anyone who uses the Ancestry messaging system. This doesn’t help anyone. Why can’t Ancestry spend their time making changes to searching and sorting our DNA matches? We’ve been begging for added usability and instead of doing anything, you’re just making things more difficult.

  225. Karen Grohol

    This is just terrible. I manage more than 30 tests for family members. Most are abroad and don’t care about working on genealogy, much less having an account with ancestry. I’m the family historian. When I ask them to help me out with a DNA sample they are already consenting to it, or they would not have done it. I just bought 12 more tests. And I’m very upset about this. I plan on going to Europe next year to visit relatives and I was planning on taking more tests with me… Don’t you understand how many people will not even want to test anymore? How people might just pretend to be the owners? How people will be frustrated? This is ridiculous.

  226. I don’t see the problem. It seems no different to what happens with all other companies. One account per DNA test, that’s all they are asking . The way it stands at the moment , the account holder has complete and utter control of all the DNA results. If a person in the account decides they want to have their DNA removed from that account , they have to rely on the account holder to do this, with no guarantee it will be done. This account holder can upload these samples to multiple site if they so please. Not all account holders will do the right thing. I’ve seen posts on different sites where people believe that because they paid for the test, they can do what they please with the results because they own it.. WRONG, the results belong to the DNA owner ; Separating accounts will go a little way to addressing these problems and give donors control. There is a risk the donor will not allow access to the account, but the purchaser will have to decide if the risk is worth taking. For me the risk was worth it.
    Ancestry makes it quite clear that you don’t need a paid subscription for each and every account. They also makes it clear that by clicking on a few buttons within the account a selected person can be given full control of the data. The only difference will be that if the DNA owner decides they no longer want their sample online or a certain person accessing their data , they have the power to stop this. I have used a different company as well as Ancestry. On the other site I have paid for 3 people to give DNA to aid my search. I have given each one the account number and password, because I believe they own their DNA not me, I’m just grateful they have donated.I do risk loosing access to their DNA but its a risk worth taking. I have 2 samples on my Ancestry DNA account but will not add any more because I do not want to give full account access to anyone but myself and my daughter. I don’t want any one else being able to control my DNA. (Having been a victim of identity theft, this is reasonable) and consequently I should not control anyone elses.
    Setting up a new account and ordering the DNA is easy and can be done by anyone(read between the lines here). The account details are held by the donor, but access is granted to the family genealogist. Once this access has been granted the account holder does not need to ever access their account again if they so desire. I don’t see why everyone is panicking. I’m pretty sure there is some legalities involved in someone having total control of multiple DNA samples and this is why ancestry is now insisting on separate accounts for each one. I see this as a pain in the butt BUT a step in the right direction.

  227. ashburnham_1

    This is a very bad idea. It will lose you business (and that is basically all you care about!) My aged relatives have no access to computers or know how to activate an account.

  228. Karen Grohol

    Many of the people don’t even speak English and your website has very few international/language versions. Please reconsider this.

  229. Sharon

    Bad decision. Bad, bad, decision. Put this down in the books as a corporate “fail”. Wow, you might want to reconsider that IPO attempt, Ancestry, since you just de-valued your company significantly today. This is a PURE example of not understanding your customer base, the applicable regulatory landscape, and the full ramifications of the science you’re in. (And how’s that new Silicone Valley Privacy Officer working out for you? Got a good grip on your customer base? 😉 )

    PS – you don’t “own” our DNA and it’s not yours to administer and/or dictate how WE choose to administer it.

  230. Sheila Burgin

    I have my ancestry acct in my name and I have my husband’s dna under my account. I just ordered me a test and it is now in transit. does this mean I will have to create another account to be able to use MY OWN dna kit that I want in MY ACCOUNT? Ancestry is going down hill and is gonna lose so many people over this and not to mention kit sales will drop drastically. I can see putting a cap on how many kits you can have in your account but limiting it to 1 per account is absurd!

  231. Jean Roberts

    My husband and I tested with Ancestry. For all the others in my family that I needed to test, I advised them to go with FTDNA and I am so glad that I did. You hung us out to dry with Family Treemaker and thankfully, McKiev atepped up to

  232. Julie

    Looks like greed to me! Easier to have all tests at one place to trace for adoptees. We don’t need numerous accounts, of course you want your $50.00 that most people don’t know about because you are getting greedy, thank goodness you have competition, Reminds me of your past move that millions of people deleted their accounts and trees because trees were suppose to have free access and our hard work, but you wanted the money. Shame on you!

  233. LE

    Changes will start July 18, 2017 … NOT TRUE — those changes have already occurred!

    My multiple kits are showing I’m the manager already instead of administrator (I know I read that will be happening) BUT I HAVE LOST THE ABILITY TO CONFIRM THAT I AM (and MORE IMPORTANTLY ANCESTRY IS) FOLLOWING THE TESTER’S DESIRE TO OR NOT TO BE PART OF THE RESEARCH PROJECT (GIVE CONSENT OR DO NOT GIVE CONSENT).

    I have been administrating these tests for years and following the tester’s directions which I could adjust in each test’s settings if needed. Now I CAN NOT EVEN CONFIRM that Ancestry is still following those original directions not to participate in research. I am administering these kits because the testers have no desire or ability (no computer, no smart phone, no email) to manage their kits themselves and so they entrusted me to do so for them. I can’t fully do that when Ancestry hides those settings.

    Currently the only kit I can see that the tester’s desire to agree or not agree to participate in research is my own BUT I am still listed as just the manager of my own kit not the owner. SO as a grandfathered in multi-kit manager (multiple kits with one account/email) WHY have I lost the ability to see the setting on research participation? Especially when the tester has no way and more importantly desire to somehow claim to be the owner of that particular test?

    (In some cases for some multi-kit managers some of these testers could even be dead already, and now they have no way to make sure the setting did not get changed to something the tester did not agree to.)

    Tonight (July 13 before the July 18 change/limitation date according to you) I activated one of the two tests I purchased earlier this year or late last year. The activation directions that you provided a link to in the blog post are out of date with what currently appears when activating a test kit. The activation process has already been changed and the order and options available are not correct or simply there.

    MOST IMPORTANTLY DURING THESE SIX DAYS NOW THERE IS NO WAY FOR US ADDING A KIT TO OUR ACCOUNT (WHICH ALREADY HAS MULTIPLE KITS) TO AGREE OR NOT AGREE TO INFORMED CONSENT TO THE RESEARCH PROJECT BEFORE WE SEND IN THE TEST. I have no idea which way (agree or don’t agree) you have for that test I activated for the tester who agreed to test but doesn’t want anything to do with managing their own test or having an Ancestry account thus why I activated the kit before July 18th date. NO CHOICE TO MAKE WAS PRESENTED DURING THE ACTIVATION PROCESS FOR INFORMED CONSENT. Yes, I know the standard legal statement your people keep repeating in the comment section but it is not July 18th and it is still allowing me to activate multiple kits under the same user account which means I should still be able to indicate ALL of the tester’s choices/decisions in the activation process following the tester’s choices. Your current set up is denying us any way to inform Ancestry by not offering the ability to indicate the tester’s choice in the matter regarding AGREE TO OR DON’T AGREE TO INFORMED CONSENT.

    Once the kit was activated since it only shows managed (manager) and there was nothing in the kit settings to even confirm which way Ancestry has that choice set initially. Or make a change if the wrong choice was indicted.

    VERY BIG LACK OF TRANSPARENCY ON YOUR PART ANCESTRY. (Is informed consent automatically assumed by you and it is a checked box? Or is it really a choice that the tester has to physically check to agree to it? Assuming one (the tester or the administrator acting for the tester) actually gets the opportunity to see and make that legal decision.)

    I think these will be the last two tests that we do with AncestryDNA assuming I can get them activated with the proper setting choices.

  234. Bobbi Hilton-Jasiak

    We are our families researcher–the dna tests on our account are our family members, some who don’t even own a computer, and would not have tested if we were not researching, as it is the majority of people have started making their trees “private”. Why does your management team always opt on the side of revenue, versus your members ie. the one paying! First you changed the format, many people left then–a whole forest of trees were deleted in protest! Then, Family Tree Maker wouldn’t sync–program is still not available. Now more roadblocks to dna testing! Have you thought about changing your commercials–Test with us, we keep changing the rules–we make it harder and harder for people to find out who their ancestors and family are!

  235. Robbintina Harrison

    I have 3 more kits to activate for elderly relatives and that will be it for me. I’m not a lover of My Heritage and 23& Me (the interface of both is awful IMHO) but have to set up separate accounts in a few short days for kit’s that I bought for people who consent by spitting in the tube – should be enough consent for the legal department. I agree with everyone on here that have negative comments about the decision. Bad move Ancestry!

  236. Douglas

    I don’t know what Ancestry.com was or is thinking in making this decision. But it will be a fatal one indeed for AncestryDNA.

  237. Whitney

    Awful awful awful. So what happens when you go and change terms again and no longer allow a member to forward messages or management without a subscription? It might just be a horrible inconvenience right now but I don’t trust Ancestry to mai rain that relationship down the road as you find new ways to “enhance” our experience by wanting paid accounts for all the dummy accounts that will ultimately get created. If the tests I admin, every single one gave me permission to submit their test. It is implied consent and therefore I have the legal authority to activate their test. They gave that to me when they agreed to test and I explained where the results were held. Ugh!!!!

  238. Kim

    Oh well no more testing over here…I could care less about how many peope you have tested you make it more difficult and don’t provide all the information I need i.e. segment information..good bye!

  239. Shellemarie

    I want to test my 90 year old first cousin. When we get her results she will appear to her matches as the “Owner” of her results. If we give “Manager” access to my account will I be notified when my cousin’s matches message her? Or will I need to log into her account to check for matches?

  240. Kathy

    I don’t like it either. Sounds like an easily circumvented obstacle, set up to give the impression of data security. Makes me wonder if AncestryDNA was sued for “allowing” someone to access another person’s data. What a bother.

    Ancestry’s resources could’ve been put to much better use for 1) creating a message system that actually works, 2) making the message boards function again, 3) make search results sort-able, accurate, and relevant, and/or 4) make it possible to search for the display names of one’s DNA matches.

    I do have a question related to this so-called “improvement”… regarding testers who have given me permission to view their results… will those results and matches still be available for me to see?

  241. Marilyn

    This is really disappointing. I think that consent is given when they spit into the bottle. That should be enough for the privacy issues. I agree with the many people who say that this makes it so much more difficult. My son was the next person on my list to be tested and this will become a cumbersome event, if it actually happens. He is fine with me doing the work and getting the results but has no real interest in doing it himself. Shame on you Ancestry.

  242. Eloise

    If the person providing the DNA sample didn’t trust us to handle their results, they would not have provide it.

  243. Deb

    Very bad idea! The reason we manage other kits, is that those people either don’t care or want to do genealogy and have given an implied consent by taking the test in the first place. It will be difficult to get others to test, if they think they have to create an account and then figure out how to assign control over to someone else.

  244. Debbie

    Horrible idea! Like so many others I’m the family genealogist & have the DNA attached to several different trees. I did my son in law who wanted his DNA done & for me to do his genealogy. He didn’t want to do it. He just wanted it done. I was actually through DNA fill in some big gaps for him. He loved! Now I won’t be able to help others. What a crock to have to create fake e-mail accounts just to manage DNA.
    BAD decision. If someone has already given me their DNA to be tested doesn’t that prove they want me to manage it????? Crazy!!

  245. maryKVA

    I’m having a hard time understanding the necessity of all these changes. If allowing people to control their data were the real issue, I would expect that Ancestry could find a better way to go about it than what has been proposed–or at least give a believable explanation. Why do I have a feeling that some huge change is in the works for Ancestry and this restructuring of DNA accounts is one of the preliminaries? I was one of the Beta testers years ago and since then have added my three sisters’ DNA to my tree. I also set up a DNA account for my husband who is no longer able to use computer. Things worked reasonably well–most DNA testers had trees and I was able to get some good information. It’s not like that anymore. Working with DNA matches is mostly wasting time. I have 1,018 pages of results just for my DNA and no efficient way to sort listings or find them once they’re no longer new. Nowadays, the majority of users don’t even have trees or they don’t bother to attach the results. In short, instead of setting up all these new and unnecessary requirements for DNA participation, why doesn’t Ancestry do something to improve the DNA experience for the loyal customers who have invested so much time and money in it? You should be glad that so many subscribers want their elderly friends and relatives to do DNA testing. And why shouldn’t these DNA results be attached to existing accounts as they have been in the past? Many people–not just the elderly–have little or no experience with computers. Ancestry’s insistence on having these people set up their own accounts shows that whoever is in charge doesn’t know how the rest of the world operates.

  246. adam

    Bad idea but Ancestry staff you still fail to answer one simple question which has been noted many times. If I test someone in my family who does not have email or internet access how are they meant to activate their account and give me access? The basic principles of genetic genealogy are in testing family members to build up the data and this essentially prevents that. Bad enough you dont have a Chromosome browser. Solution for all is to buy a FTDNA test and get people to upload to gedmatch to link to old ancestry tests. Ancestry have a word with your finance people: a few extra people with ancestry subs vs all the thousands who wont buy kits anymore; this is a money loser for you and bad for your community, lose lose.

  247. Jessica Hare

    I would love to see more tools for after you receive your DNA results. Like being able to separate results into categories of your own choice.

  248. Dawn

    I was planning on ordering kits for both my parents who are in their 80’s and while willing to help me with our family genealogy will want me to own the tests and to manage the results. To force them to have to create a ‘free’ tree each just so I can link it to mine and make me the manager of their results is simply ridiculous if not just plain STUPID !!!! Oh and BTW, I will not be buy DNA kits from you.

  249. George Deeney

    There is no necessity nor advantage for the consumer for this change. Obviously Ancestry exists to make money first. It is a business. We, the consumers, exist to serve the business. There are other places to get tested and GEDmatch offers many more flexible services. Poor Ancestry

  250. Vicki Evans

    I have six family members, all elderly, lined up to take the DNA test when I get the cash to do it. Now, it looks like what you are forcing me to do is create an email account for each of my donors, email accounts that they personally will never access (and you know that is what most everyone is going to be doing) then I will create a Ancestry account for each of them, again that they will never access or even want to access. So, I have jumped through all of your hoops and the donor still doesn’t actually have “user control” because they don’t care or want “user control” or they wouldn’t have given me the sample to start with! Cut your lawyers loose Ancestry and listen to your customers!

  251. Ree

    What happens in the case of a person who has a paying membership on Ancestry, already has multiple kits on their account but has not yet done a DNA test of their own….are they able to activate a kit in their own name on their own account?

  252. SamanthaMG

    Just had 4 older cousins ask about getting DNA tests and several older cousins wanted me to manage the DNA tests. Thanks for posting now I will tell them to use 23andMe or FTDNA instead. Ancestry just lost $400.00 and saved me a lot of frustration.

  253. Cheryl

    Of all the changes you could make you choose this Ancestry, Guess I will test where I can manage more then one account be able to compare the x and see a chromosome comparison. I do not know what you think is the problem but this is no solution, How about asking when they take the test enclose a card that returned with test.

  254. Rachel King

    My mum would not have administered her own account. My dad would not have administered his own account. They would not have cared to work out how to give someone else access to their results. This is a backward move that will result in fake accounts, will further hinder the current woeful ability to contact matches, will result in more useless matches without trees attached. Could you maybe, just maybe, keep in mind why your subscribers are here? They are here to build their family history, stop making it impossible to use your DNA services to do that. And for the love of all that is holy, provide a chromosome browser.

    Otherwise, I look forward to 23&me and FtDNA taking advantage of your lack of foresight, by providing better tools as their data pool increases exponentially.

  255. Julie Sawyer

    This is all about ancestry being able to claim more accounts on their website by having us create fake accounts all over the internet. I have purchased kits and passed them out to relatives who have no interest in using the internet. I was planning to purchase a few more kits to take with me to my family reunion next month. Not happening now if I have to set up “fake” accounts for people who don’t use the internet. I am not giving kits to people if I don’t have access to the results. It will be way to complicated to keep track of all of these fake accounts. So now my elderly relatives will not be tested. Great idea, ancestry. I have 13 tests in my account, and 3 in process. Not your biggest customer, but not insignificant either. I have contributed a fair amount of money to you in the past. That will stop now.

  256. Carol

    People taking DNA test “must” manage them. My uncle’s DNA, he is deceased. My brother’s DNA, he doesn’t care, only did it because I asked and I paid. By creating more accounts Ancestry is filling up server space for people who do not care.

  257. Mike Dennis

    I just purchased two tests on Amazon Prime day for my wife and I who share a genealogy account on ancestry. I don’t want to create a fake account just to own one of the tests. I am going to return both of the tests and consider using another product.

    I think I understand why you are doing this, but it’s not realistic or manageable in the real world.

  258. Jay Dooley

    I’ve purchased several kits for family members. I wont buy anymore if I can’t manage them. I’ll find another place that allows me to manage what I buy. I think this is a poor business move on the part of Ancestry.

  259. DavidL

    This is a terrible decision and a sure way to tick off your core base of super users who spend fortunes buying DNA kits to test relatives who want nothing to do with managing kits and can’t be bothered to set up accounts.

  260. Terri Sanday

    Well this CYA , money making attempt stopped me from ordering the other four tests I need to order. Thanks…world member for years. Time to re-think!

  261. Drew

    Once again Ancestry has confounded, confused and upset its customers with a bad decision – remember Family Tree Maker and the company that took it over that has been having difficulty making it work? Now this and after an aggressive advertising campaign by Ancestry encouraging people to have DNA testing done. I have read that the owners of Ancestry have filed a draft registration statement for an IPO or offering of shares in Ancestry to the public. As a former executive of a public company, BE WARNED that customer events like this and the FTM issue are going to diminish Ancestry revenues as long time subscribers like myself and the myriad others who have commented above take their business elsewhere. Dropping revenues and public customer complaints will damage the reputation of Ancestry and make its shares subject to downward fluctuation in share price and business valuation. I sincerely hope that you take better steps to resolve this issue to recognize the concerns of your customers than with FTM. I also trust that potential investors are advised of this issue and the fact, that as has been pointed out above, genealogy study and research has been the role of one specific generation that has difficulty finding other family members to take over what we have been doing and paying for all these years. To do otherwise may subject you to the risk of class action lawsuit.

  262. Cindy Hunter

    I have 8 kits sitting here that I purchased, to get additional people tested. If this change was known about, why wasn’t there some sort of Warning, or FYI before you took the money from us members purchasing multiple tests. Will Ancestry refund users for these kits ?
    Also one of the tests I manage, the person has since passed away. What will happen to that test ? There isn’t any way she could set up an account. There should be an OPT out option for this change !

  263. Star

    This has made it so many will not be getting their DNA done as were doing it for the person that asked them to. They themselves have next to no computer skills or none at all. The old way was the best way. I will most likely also be leaving the Family Tree part of the site as it gets too costly for those not able to afford it. I barely manage as it is. They may change all they wish, they will just lose any future DNA tests that would of been done, if left the old way of doing things. I am already losing interest in this site due to this and no doubt future changes that will just make more walk away. Glad I got mine done before all this, as otherwise would never of bothered to do the DNa or Tree in the first place. NOw it will be my deleting them in the future. Sad!!! That is life, I will move on soon.

  264. Star

    Luckily there are other sites to move on to, and others that give more info that this one does. Never mess with something that works and is not broken, as once you do, you find you get less orders for DNA in the future and those you had start to disappear. I guess they had all the orders they needed. They will not be on line forever. Mess with a successful way of doing things, for something not good enough, means failure at some point in their future. I am glad it has answered some family mysteries for me, but not all, and now no more tests will be ordered due to these changes. So end of my search in that area. 🙁

  265. Vivs Laliberte

    I have to chime in with those who have posted above. While I understand your desire to protect people’s privacy, let us be honest here. People who want to register more will just create more email addresses and do it. You are not actually improving anyone’s protection here… You are just making people jump through hoops. Your poor wording has already created dozens of threads on facebook alone about how it is going to cost people so much more money. (I understand it will not, but really you need to HAMMER that point home, not gloss over it or put it in a FAQ that most people will never see, let alone read.)
    You are the largest database, but making life more difficult for your repeat customers (and thus the ones more likely to actually become paid customers to build their trees) is a poor business decision.
    I can see no way in which an extra account in any way improves privacy protections. And your cookie cutter answer above is just annoying people more. If you want to try to respond to people, actually talk to people. Don’t form response a dozen times in the same screen, the same trite answer that often doesn’t apply, does not help the situation, and really just makes you come off as a heartless automaton. It’s one thing in an email where nobody else will see the response, it is QUITE another in a public response.
    Your biggest advantage in the DNA wars is your database size. Pulling stunts like this, and handling it with such poor PR, is going to result in one thing, growing the competitions databases.

  266. Betsy

    I purchased my brother’s test and activated it on my Ancestry account. He recently set up his own tree but his DNA test exists on my account. Does the test move? How does this get handled?

  267. Karen Grohol

    Why not just have us ask testers to sign a consent giving us administrators power to administer their tests? Many people who test do it for those who do the research, most are absolutely NOT interested in having an account with ancestry, or don’t know or don’t like to use a computer (some don’t even have one!!!), some don’t speak English, some are abroad, some just want us to do it all. When they agree to spit in the tube they are giving consent. I think it would be very hard to force someone to do it, don’t you agree? So, if Ancestry wants to protect themselves from lawsuits, just add to the kit a letter with a consent to be tested and allow the person on the paper to be the administrator. That simple!!!! Many people who would have tested, will no longer be interested.

  268. Donde Hart Smith

    Why not just have the person releasing control to an administrator sign a consent form in the first place if Ancestry wants legal protection which may be at the bottom of this. I, too, administer several tests for relatives having gotten their consent and paid for them, too. They just want results, I am willing to do the work. Ancestry is just making it unnecessarily difficult for administrators, and will lose business. Or do they think they will entice thousands of new customers because of the rigamarole? Very disappointed–customer since 2002.

  269. Star

    Oh, I also have World Explorer, but it stops me from viewing the others beyond States and Canada, pages. Kind of a waste of my money, so I will be changing that very soon. No more pay a lot and get not much back in return. I found another site that allows me to search more and see way more, so will be getting it soon. This one just changed too much, to give to.

  270. Kim

    I am with @LE….My multiple kits are showing I’m the manager already instead of administrator (I know I read that will be happening) BUT I HAVE LOST THE ABILITY TO CONFIRM THAT I AM (and MORE IMPORTANTLY ANCESTRY IS) FOLLOWING THE TESTER’S DESIRE TO OR NOT TO BE PART OF THE RESEARCH PROJECT (GIVE CONSENT OR DO NOT GIVE CONSENT). I NO LONGER SEE THIS ON ANY OF THE TEST I HAVE ADMINISTERED…My grandmother passed away…How is she making me the owner of her test?

  271. Betsy

    Also, there’s the question of “if I puchased a service” (which is my brother’s DNA test, he consented to me to have the test sent to him (which he lives in Kansas and I’m in Arizona), he received the test, he spit, he sent it in, he gave me permission to register it)… since I paid (even though it’s his DNA) is it his or mine? While I understand it’s his genetic information, I paid tangible monetary value in the test myself. I’m not trying to be nasty, but, I have a claim here too!

  272. Betsy

    Kim brings up a good point. We’re all going to pass away one day. If Ancestry hopes to continue (and I’m sure you do) what will happen to our tests after we pass on? How do you rectify the tests of those who already have and set up consent in the future to keep them active?

    • Jessica Latinović

      Betsy, This is a personal decision and only one that can be determined by the test owner. Just as you would make a plan for what to do with your traditional research, you should also consider who will continue to manage your genetic data after the passing of a family member. A family member requesting access to the account of a family member who has passed away must contact our member services department: http://www.ancestry.com/cs/contact-us

  273. Joni Evans

    I have to agree with 99% of the responses…I have full control over several DNA samples for my family to include, daughter, grandson and 2 half brothers. We are all seeking the same answers and no one else has time and does not want to deal with digging for these answers. I agree that Ancestry is “forcing” individuals to create accounts to bolster numbers and force more people to pay for info. I have been a paying member for MANY years and I pay good money for my searching ability – thousands of dollars total since I became a member. I may have to rethink my account now.
    If you are going to do this then you should probably offer better results in your searches. There are many people that I can not find that I know for sure exist but do not show up in your records except for when they were children in the 50s.
    Listen to the masses and don’t do this….you stand to alienate MANY of your subscribers.
    One last thing – Stop sending out the same message over and over it really makes y’all look like you do not care what the people think and how much of a pain in the ass this change is going to be….seriously!!

  274. S Casey

    I am not happy with this change. I purcSed 3 tests earlier this year, and have just activated two tests today. Will I still have admin control over all three tests? I do not want another ancestry account for my husband and two children. This seems like a blatant cash grab for loyal customers.

  275. S Casey

    I am not happy with this change. I purchased 3 tests earlier this year, and have just activated two tests today. Will I still have admin control over all three tests? I do not want another ancestry account for my husband and two children. This seems like a blatant cash grab for loyal customers.

  276. BrandiH

    Like a lot of people here I’m the family genealogist. I have 3 tests attached to my account and another one arrived today from the Amazon sale. The people I’ve tested have absolutely no interest in having their own ancestry.com account nor do they care about family history. I purchased the tests and they consented to me testing them by supplying the sample and having the results posted to my account. You keep replying on here that it’s so simple for future testers to create a free ancestry account and give us access to the results in the settings. But in order to create an account you have to supply an email address. Some of the older relatives don’t have a computer, let alone an email address. So you’re making us create a dormant email account to then set up a dormant ancestry account so I can access the results of a test I paid for. This is stupid. Like many people said before, people had control over their data. They could choose to create an account or choose to let a family member handle all aspects of it. Ultimately this will also flood the DNA match page with twice as many results of users with no tree data and no replies to contacts sent to those accounts because most will be dormant accounts only established to get the tests on there. Thanks for making your website harder to use. (Sarcasm)

  277. Kennehy

    I have only recently come to Ancestry to do my DNA testing and those of my relatives (which I usually pay for). Most of my DNA testing has been done with another company. My problem with your new policy really lies with having to have a different email address for each new member I test on Ancestry. The relatives who are prepared to test are doing so for me because they do not want to manage their own accounts. They are more than happy for me to look after their accounts on their behalf.
    Also many of my relatives and potential testees live on different continents around the world so it is not an easy task such as just popping next door to help dear old aunty Flo to set up her account – in actuality it will be me doing it for her and usually from thousands of kilometres away. The very fact that she provides me with her DNA sample in the first place is surely defacto permission to test and manage?
    In many cases it will be up to me to find a new email address for each of my new testees and then link them back to my own address so that I can receive the emails from their accounts. If I manage 10 or more accounts (which I do with another company) each with different emails it will be a logistic nightmare.
    Your new policy is not well thought through nor is it user friendly – as you can see from the majority of the responses above.

  278. John Walsh

    BAD MOVE! Do NOT like this change. Call it what you like right now Ancestry.com, but in the long term it is all about money and getting more people to buy subscriptions. Pure and simple.

  279. cherry

    This is such a bad idea. Are you not listening! This is just unworkable for the many older people whose DNA has been tested but could not cope with setting up accounts. I am awaiting the results of a test done by my cousin which he asked me to organise. He does not want an account, is not computer literate, and does not want to be involved but was happy for me to add his results to my tree. You have just made things so much more complicated and difficult for your customers.
    Better that you could have used your time improving communication and search criteria. You cannot even do a simple search for another user. Messages just don’t seem to be delivered or received properly. The management of the DNA listings needs completely up dating and made easier… etc. etc.

  280. Jon Masterson

    I think it has all been said but I just want to add my name to the list of people who have indicated their dislike of this change. Actually as far as I can see that is everybody who posted since I really could not find anyone with a good word to say for it.

    I work with many people who are trying to find unknown parents or break down brick walls in their family history. This often results in the need to ask possible relatives to test, It is hard enough now to persuade them to test. This change just has the effect of making this much harder – is that what you really want to do Ancestry – put barriers in the way of people trying to find their family?

    This change may give the illusion of improving privacy and control for people but in practice I am not at all sure it does anything much other than irritate your loyal customers.

    Also since one of your goals is clearly to keep increasing the size of your database as fast as possible it does seem counter productive to come up with a way to put prospective testers off.

    Jon Masterson
    Director, DNA Adoption

  281. Abby Ferguson

    If you understand our frustration, then why do you continue to do “updates” like this?
    Some of us have relatives who cannot use a computer for various reasons. I’m glad I tested my mom through another company. She HATES computers and doesn’t own one and doesn’t want one. Due to reasons that aren’t needed here, we only talk on the phone. I can’t have a sit down chat to show her how to use a computer and she works, so a library is not an option.
    A simple waiver would have sufficed. Just have a pdf form available for us to print out, have our person (family member, spouse, etc) sign and mail.

  282. Marilyn Burgin

    This is an inconvenient and unnecessary change. You say to encourage elderly relatives to create their own free accounts. My mother is in the early stages of dementia as many others have stated here. There is no way she would understand the need to and the process of creating her own account. I currently have access to my sibling’s account. Why should he set up his own account when he has zero interest in our family’s genealogy? If Ancestry follows through with this change, I will definitely consider another company’s DNA testing. I certainly will not encourage others to use your test. This does seem to be a way to “drum up” business without consideration for long-term patrons of Ancestry.com. That is long-term present and future members. Please reconsider.

  283. Arianna

    This is ridiculous! Unless you are holding someone down and forcing them to spit in a tube, you have their informed consent to use their DNA as you see fit. All Ancestry had to do was state this on their site to clear them from any legalities. This action is going to cause millions of inactive accounts to be created that will do nothing but hinder someone from doing research and making connections. This was a very bad move and if you thought this was going to generate new income for you Ancestry, I think you will be sadly disappointed. I’m not as invested as some here are, so it’s going to be very easy for me to move on over to 23 & Me. I’ll be collecting all my info over the next few weeks and moving on. See ya, Ancestry.

  284. Landybeam

    I was going to get my in-laws to test, but was devasted my m-I-l passed away this week. Now there is urgency in getting my 95 year old f-I-l done. There are many other options other than ancestry and I will be using one of them. Ancestry is getting so expensive, and updates like this just drive people to other websites.

  285. cherry

    Why couldn’t you have asked your loyal and paying customers their views on this before actually implementing it!! Seems it hasn’t been thought out at all.

  286. Melissa

    I just bought new kits today 🙁 one for my 91 year old father. He’s been testing for me at FTDNA since 2004, he just submitted a new sample there for the Big Y 🙂 Finally jumped in at Ancestry because they do have more participants and his paternal grandmother was adopted in the 1880s. But at 91 he’s not likely to want to have his own account at Ancestry. I’m somewhat confused about this… since there’s no way he’ll get the kit and have it activated by the 18th, I’m going to have to explain over the phone to him why it has to be so complicated this time, and since I won’t be there to help him do the activation, I’m worried it might not get done right.

  287. Dan

    Please don’t do this. Please continue to allow me to activate the multiple kits I myself have purchased, on my single account. I have two I’ve purchased and not used yet. I always have had at least one ready on hand. Please listen to your customers.

  288. Wonder Woman

    Not liking this at all! It’s inconvenient for elderly & for those who will be deceased after taking doing the test. It’s also not safe for minors. I was planning to buy more kits for my children during the Xmas holiday when they go on sale… now because of this I will not!

  289. Courtney

    I have 8 kits I admin, not a one of those people is even interested in their DNA. They gave implied consent when they spit in a tube. This isn’t protecting anyone or their rights, and people have been in an uproar about this speculative update for months. I WILL NOT be buying anymore kits. I was holding hope the upcoming announcement that everyone was buzzing about would be a positive change, and one that impacted my research. Something simple that wouldn’t piss people off like an improved messaging system, a chromosome browser that at least displayed the X chromosome, well just about anything would have been better than having people have to send multiple invites to me.

    Even if you made it where we could delete a previous invite to view DNA results l. I have helped cousins find where they fit in my tree and they are on my DNA list never to come off as there isn’t a way to do that currently.

    I can already think of two ways around your new policy why not just send a waiver with the kit to be signed by the donating party. Again don’t think it’s necessary as you have implied consent but I get covering your liability.

  290. Barbara Caramba-Coker

    This simply fosters deception in the process. The folks that currently administer multiple kits for family members will continue to do so. They will simple create a new user name for the kit “owner” and assign themselves as manager. If Ancestry thinks a 90-something family member is getting online and registering the kit themselves, they are being foolish. Is there an alternative goal? Will you be counting kit “owners” to compare how many kits have been sold vs how many have actually been processed? Will you use the user ID to falsely inflate how many people “use” Ancestry? The exception for minor children doesn’t make sense either. What happens when the children are no longer minors? Will ownership automatically transfer to them or will it be up to the parent to change it? What if the parent refuses? What if the parent has died or disappeared? This really doesn’t accomplish anything good!

  291. Michelle

    This is wrong. 4 days notice is wrong. I ordered 2 kits this week – the least you could is give those of who bought kits already to register them under our current account.

    I will be flooding your office with complaints.

  292. Maureen

    So sad to hear Ancestry decided to move forward with this purely marketing ploy – I really liked using AncestryDNA but I will change my focus to the other companies who actually listen to their customers.

  293. Sharon

    I ordered 6 kits a week ago. They still haven’t left Los Angeles after sitting several days in one facility. If they arrive on time I will activate them all. Otherwise, I think they were sold to me under false pretenses. You are changing the rules after you took my money. None of my kits is for a person interested in getting an account and managing it. Nor do they want to get emails from Ancestry.

  294. Tracey

    Well this stinks, for sure. I manage a tree for my family and my husband’s family. I just registered his kit and sent in his DNA the other day. So, now I can’t get my DNA done on my account. Between the two trees, I have over 1,000 people, well managed. This is terrble! I want to manage everything from the same account. I hope Ancestry.com will reconsider this decision.

  295. Yvonne Tallini

    I have family members than willing to test for me but have no desire or due to age ie 99 years old, want nithing to do with managing their accounts. Guess I’ll be using Family Tree DNA more often or move over to My Heritage. They are going to loose a lot of business.

  296. That’s it. As a genealogist and blogger I will no longer recommend Ancestry DNA. There are so many other options out there that make this process easy and simple. It’s ridiculous to expect all the elderly, infirm, very young, and unwilling to be required to have accounts. It was fine the way it was before, but now you have rendered it impossible. I’ll be switching all my tests to other companies and using GEDMatch as soon as possible.

  297. skm

    I was planning to distribute two tests this weekend to my brother and nephew at my daughter’s wedding. Brother and nephew requested them, I will probably still give them out, since I have them. Brother is 72, had a stroke two years ago, and is no longer able to use a computer. I have absolutely NO IDEA how to do any of this, it’s all as clear as mud. Ancestry took a simple, popular idea and trashed it completely. This is too complicated. Please reconsider this. Personal aside–“driver’s seat”? What an unprofessional choice of phrasing. Ancestry is raking in too many dollars to be “folksy”, we deserve better than that.

    • Jessica Latinović

      If you activate the tests before July 18 then they will appear under your account and not be impacted by this change.

  298. Tammy

    Bad move Ancestry. Having to create a new account for every test will be a nightmare. Not happy with this at all

  299. John

    This has nothing to do with the copied and pasted line about control. This is about money. This is about Ancestry changing its focus from genealogy to providing basically worthless ethnicity information to temporarily interested individuals, leaving their loyal customers (who built the company) in the cold. How about fixing the messaging system? How about better ways to search our DNA matches? How about ways to index our DNA matches? They wont invest in any of that, because right now their favorite customers, the impulse buyers, don’t use that stuff.

  300. Katherine Webb

    From now on if this remains this way I will test with another company because most I test don’t even have a computer to do this.

  301. Pat

    In addition to all of the comments above I’d like to know when you plan to tell your Ancestry and DNA customers about this change. 4 days notice is bad enough, but only blog readers or Ancestry FB followers will even get that notice. Many people barely use a computer, let alone blog and FB. We weren’t even told about this change when we purchased kits face to face at an Ancestry booth at Jamboree. I’ve received no emails. I’ve seen no banners on Ancestry or DNA homepages. Are people going to find out when they try to activate a kit they purchased and can’t use?! My 93 year old mom only agreed to do the test when she found out she just had to spit – she’s interested but wants nothing to do with computers!
    Anna, you don’t answer this question: “Q: My grandparent doesn’t even have an email address or a computer, how can he activate a kit?”
    You say, “A: We encourage you to help your grandparent create a free account for their DNA results. Just as an elderly relative may need help properly providing a sample, or securing the tube cap.” What are you saying? Buy them a computer and get them an email address? Or help them by creating a fake account on your own computer?

    • Jessica Latinović

      Pat, Members who currently manage multiple tests on their accounts will be receiving an email communication notifying them of this change.

  302. Angie

    Big mistake. Huge mistake on your part. If people want to create an account and take a DNA test they will. Changing this certainly, makes it seems as if you are just interested in forcing more people to create accounts. It isn’t as if people are stealing spit from others and sending it in! The people that take the test and hand that over to other people are doing so because they DO NOT want an ancestry account for whatever reason. Big mistake, you will lose money from this move and we all know that is NOT what you want.

  303. Shannon Breslow

    This isn’t about privacy, this about yall making more money. You are already charging more for Ancestry access than any other group charges for access, your DNA tests are typically more expensive and now you are forcing everyone that wants to get a DNA test to have a separate account….The people I manage have no interest in this at all.

    • Jessica Latinović

      Shannon, We are not requiring users to become subscribers when they activate their tests. When you have access to a test as a Manager that is Owned by another user, you will continue to have the exact same visibility and permissions on that test as you have today. You will be able to see match trees, get NADs, DNA Circles, and shared circles. No new subscription will be required for you or the test owner to view the things that you are able to see today on a test that you activated and manage.

  304. Julie Self-Allen

    I’ve thought about this a lot since I posted a comment last night. When a company makes a change to their software, one of the first questions should be, does this make it easier or harder for our customers/users. I am sorry but as a longtime user, you have made this so much harder. Some people just do not use computer. I know it’s hard for us to believe but those are the facts. Getting them to create an account for their DNA just isn’t going to happen. Yes we can get around it by creating FAKE accounts but that doesn’t make the software better for the user.

    You have missed the boat on this one Ancestry.

  305. Sue Ames

    Making a short comment also. No one else in my immediate family has any interest in Ancestry but me. My mother is now 94 with dementia and her test failed and my sister and I decided it wasn’t worth it to put her through the hassle again. But I will say thank you for the free kit to try again but this time my sister agreed as long as she didn’t have to do any thing else and I would take care of it all on my end. She did the Testing just one week ago and if this edict had come through any sooner it would have been a bust. I agree that this should have been left alone. I don’t see what was wrong with it.

  306. Jim

    You just saved me about $800 in kits for inlaws and cousins. What were you thinking? In looking through the multitude of comments, they are ALL negative. Does this mean anything to you???

  307. Stacey

    Ok, so the owner makes their own account to activate the kit. Why not still have the option for them to them transfer ownership to someone else? Wouldn’t thay cover the idea that the person testing has the control and can decide to keep it or pass it along fully to someone else?

    • Jessica Latinović

      Stacey, The “manager” role has the same access as the previous “admin” role, but has been renamed. This change allows the owner the ability to control who has access to their results and their relationship with Ancestry. They will be able to grant or restrict permissions to other users at their discretion and vice versa, managers can also remove themselves from the test results allowing the owner great control of their data.

  308. Les A

    I suppose there is logic and rationale in the explanation of these changes that make sense to someone at Ancestry. I see no logic explained, just variations on a theme that somehow it ‘protects your privacy’ but it really doesn’t explain exactly how.
    What does it add, especially since people have always had the option of “owning” their own account? I am left with it must be money, profit, or something similar that have nothing to do with privacy. I don’t see any benefit of making this change. Can anyone take a try at explaining the why’s specifically, not just a generic statement saying it protects privacy or a variation on that theme. Thanks

    • Jessica Latinović

      Les, I’m glad you asked about this. A few example of how this protects customer privacy is if the relationship between the manager and owner changes (divorce, business relationship is complete after genealogy or adoptee-hired work is done), the owner can terminate the access of the manager and reclaim access themselves. (Or vice versa, managers can also remove themselves from the test results that they no longer want to view, receive match messages from, etc).

      Another of the benefits of the owner role is that admins no longer have to provide their usernames and passwords to others they administer tests for if the person who provided the DNA sample wants to see their results. Not only is this easier for all parties involved, it removes the risk of having a less savvy Ancestry user in an avid user’s account (possibly making changes or breaking things). The “manager” role has the same access as the previous “admin” role, but has been renamed for clarity.

      This change also allows the person who provides the DNA sample the ability to control their relationship with Ancestry, if they choose.

  309. Ron Jenkins

    Sure glad that I have gotten all my testing in except for one that will probably never submit. I have already written that one off. No more purchase from me. Thank you.

  310. Barbara

    My husband and I share an email account. Does this mean we have to create a second one in order to register a DNA test? I agree with the comments that this is not a smart move; could have been handled better; and there are other alternatives.

  311. Bev

    I have just purchased a test kit for an elderly lady in Europe to do with her when I visit this summer. She does not use a computer. I would like to return the kit and get a refund. How do I do this?

    • Jessica Latinović

      Bev, You might consider activating the kit before July 18 so it appears under your account. Once activated, there is no time limit on when the kit needs to be sent back to us.

  312. Mary C Boyd

    I have 5 kits which I got for my birthday to use with older people. I got them under one set of rules and now they have changed. The process of getting these people in their 80s and 90s to take the test is quite difficult, so can I return the tests?

    • Jessica Latinović

      Mary, if you activate the kits before July 18 they will appear under your account. There is no time limit on when the kits need to be sent to us.

  313. Susan Clark

    I have always been a loyal subscriber – why is it that you show so little concern for the preferences of your customers? Perhaps Ancestry has gone in to the testing business as their main business and it seems that their mission statement doesn’t reflect genealogy and customer satisfaction.

  314. Alice

    So glad I tested the oldest living person in the family on July 4th. He has NEVER used a computer and never would. This is an incredibly stupid idea. I was planning to test more of the older generation but will be looking at other possible companies. Thanks to responders here who have listed the alternatives. Dumb move, Ancestry!

  315. Larry Van Horn

    You folks at Ancestry can get me off your back by answering these simple questions which has now gone answered by anyone at Ancestry on several different forums. This is really simple. My concern is something that Anna Sawyne posted on this blog regarding what can be viewed on these attached accounts by the manager/owner once these accounts are set up. So here is the $50 question, As an manager/owner role in the account setup for my wife’s DNA test will I be able to see the trees of her matches and hints as I would now if she was in my full access membership account? Will I get NADs, DNA circles and shared matches like it is now? In other words since I have paid for full membership and now she has a separate account, will I see all of the AncestryDNA enhanced tools or will I need to purchase an AncestryDNA membership for her account in order to she what I would get now if she was a part of my account and membership. If nothing changes, I have no problems and would work around these new changes. If is not the same, you folks have a major problem on yours hands. So enquiring minds want to know what exactly was Anna Swayne saying when she said you wouldn’t be able to view trees, etc. on the blog when responding about these new accounts? It is simple will the DNA tester who is using a free account be able to see “all” the various AncestryDNA tools without paying any sort of extra membership fee? Will anyone that the tester deems as a manager be able to see “all” those AncestryDNA tools. Give me this answer yes or no so I can move on and get some research done. No answer from any of you at Ancestry and I will take it as a yes.

    • Anna Swayne

      Larry, Thanks for your feedback. I’d like to quickly address some of your concerns; Moving forward, when you have access to a test as a Manager that is Owned by another user (your wife in the instance you cite), you will continue to have the exact same visibility and permissions on that test as you have today. You will be able to see all the matches and their trees, you will get NADs, DNA Circles, and shared matches. No new subscription will be required for you to view the things that you are able to see today on a test that you activated and manage. The DNA tester with a free account will be able to start and view their family tree, have access to their ethnicity results, genetic communities, and matches but without a subscription they wouldn’t be able to view the tree data of their matches or DNA Circles. If the DNA tester then invites a manager to manage their results and the manager has a subscription, then the manager has all access and tools for those results. I hope this information helps.

  316. Jane

    I have been a World Member for years and have bought several DNA kits. While I have often disagreed with their decisions, this is the worst yet. I just tried to walk through the process they propose. Even if the person who has agreed to test FOR YOU already has an email account, the process is tedious at best. I couldn’t even find a way to avoid entering a credit card number! Is that correct? Very few of my relatives would agree to this hassle. So I would have to find a way to circumvent it. I’m sure I could circumvent it, so why put us all through this hassle? What in the world does it accomplish? Nothing except increase the numbers Ancestry can falsely report as membership. Does that help you find a buyer Ancestry?

  317. Ruth Mason

    Today, a DNA test activated on someone else’s account is not available to the donor unless he or she sets up an account and the test administrator allows them access. I see this as a step to ensure that the donor has ownership of his or her DNA results. If you or the donor sets up an account and the donor doesn’t use it, that’s the donor’s choice–as it should be.

    • Jessica Latinović

      Ruth, Exactly, we want to be clear that the new owner role was created to give the person who provides the DNA sample the ability to control their relationship with Ancestry, if they choose. Additionally, a manager has the new ability to remove themselves from a test they were previously granted access to should the relationship between the manager and owner change.

  318. Sandra

    This is definitely BAD! Not one person in my family cares about genealogy or DNA testing. I have paid for every test and had to plead with members to test. No one in my family will go along with this. I quess I’m done here after being a paying member since 1999.

  319. John M Novak

    I recently purchased a DNA test kit for my mother who is 91 with dementia. She cannot manage or own an account. Her DNA test will be linked to my Tree and it will be managed my me. I have POA of her affairs because of her condition. She is the last living member of her family so I felt it was important to connect her test to my Tree for our extended family researchers. I hope this change does not change my ability to manage her test results and own her test !

    • Jessica Latinović

      John, If you’ve already purchased a kit and you activate it before July 18 then your mother won’t be required to create her own account.

  320. Four of the kits I paid Ancestry for could not have been taken under this new rule as elderly relatives do not and will never have an email account or a computer. It is really stupid to require an email registration when a simple piece of paper would suffice for giving consent. My subscription is up for renewal this month. I think I will either not renew or delay for a while before renewing (and if I renew it will be at a lower lever). BAD MOVE ANCESTRY!

  321. Nancy

    I have read through comments and Jessica and Anna’s canned responses. I do understand that the “Manager” (designated by the “Owner”) will have access to DNA results and messages. BUT…if the “Manager” has a paid, full access account, will said “Manager” be able to build a tree, VIEW and ATTACH RECORDS and DOCUMENTS to tree of “Owner”? Will the “Manager” be able to use their full access account to the benefit and in conjunction with “Owner’s” DNA account?

    • Anna Swayne

      Yes, Nancy as a manager of a DNA test and you have a subscription (regardless if the the owner has a subscription) you will have access to build a tree, view and attach records for that tree for the owner.

  322. John M Novak

    For the record, my mother mentioned above may pass away before this test has been completed. (The test was just recently sent in and waiting for results). What happens then ? Are my efforts all for not? Will I be able to see her DNA circles and receive massages relating to her DNA and matches? It looks like to me since you encouraged me and others to have our parents and siblings tested you have mislead your membership and placed yourselves in a unfavorable position !

  323. Robyn

    So what I am understanding is that instead of easily activating a testers kit on my account, I now have the added step of creating an Ancestry account for them first and then allowing myself with the ability to manage it?
    I went through the steps once of having my FIL create the account and then assigning me the ability to administer/manage. We eventually got it to work, but emailing and talking to a non-computer savy, non-Ancestry user how to do this was extremely frustrating. By adding frustration and inconvenience to the tester, I felt I was burdening them even more for doing me the favor of agreeing to take the DNA test. He was fully ok with testing for me and giving me the ability to manage his data (he already had at FTDNA – but since you don’t take transfers, we had to retest with Ancestry, but that is another issue).

  324. Karen

    Obviously people testing to purse research are now a very small portion of your testers. I’m sure Ancestry could care less how difficult they make it for them or even if they all leave. The company is pushing sales for ethnicity testers since more people are interested in a 5-min review of ethnicity instead of years of research. They are following the dumbed down market. There will come a time when people find out how meaningless the ethnicity estimate is and that Ancestry has oversold what it can do in there misleading commercials which pretend it shows nationality of recent ancestors instead of estimates of ethnicity from thousands of years ago. I can’t wait for that lawsuit to hit the fan.

  325. Christine Romans

    Jessica Latinović, you are like an automaton, a mechanical you nagging away at it’s instrument with no purpose. You just keep repeating the same verbatim comment with a reason person’s name our a link thrown in occasionally, for the appearance of “listening” & responding to your users. I have not read every post or comment in the thread, but I have read a great many. To say that you’re making a huge mistake with this business decision, is an understatement; however, I doubt serially that you’ll care until you’re virtually driven out of business by the mass exodus of your paying &/or long-time users. You may be the largest, you may be attempting to create a monopoly, but you are not the only and we will find other recourse. I was offline fur closer to a year, fighting cancer. I came back happy to be back at MY (not my family’s or my potential matches,) most passionate pursuit only to find that my FTM no longer works, I had just bought the most recent version AGAIN, mind you which frustrated and angered me enough. Then, I find that I cannot even download the photis and documents that I uploaded originally from my tree, but that in my notifications are multiple hints for photos, listed with other users as the “sharer,” when even looking at the thumbnails, they are all CLEARLY my intellectual property, but you didn’t protect that. My computer is down at the moment, damaged during a military cross country relocation, and I thirdly find that I cannot access most of what I’d kind to on my tree, a great many gallery (for one example) things are missing, even things I uploaded BEFORE I bought and started using FTM, and now… This. Are you kidding me?! Has anyone considered things like families not only looking fur ancestors, but the fact that if we are paying for results and adding them to our trees, it may be because “Great Aunt Ida lives in Amarillo and I live in Pasadena,” for another example? Add to that what if she lives in a nursing home that didn’t show her access to internet our makes her party for it after they take all of her money to pay for her care, yet still have her buy her own shampoo, so she didn’t even have a phone to call long-distance on in her room, we have to call her and hope we can be out through. HELP HER CREATE AND NAVIGATE A USELESS, TIME-DRAINING, STRESS-INDUCING ACCOUNT THAT SHE’LL NEVER SEE OR USE AND WILL PROBABLY PASS AWAY BEFORE EVER TRYING TO VIEW, LET ALONE UNDERSTAND HER OWN RESULTS?! HOW? WHY? I ALREADY PAID FOR HER TEST AND MUST HAVE HER CONSENT TO MANGE IT IF I HAVE THE DETAILS TO ACCESS IT ALREADY. And minutes have rights, too. So we as their parents can (symbolicaly) force them, with no understanding or choice to take the test and then use their information anyway that we see fit; but commenting stylus can’t be trusted to show a grandchild our great niece to manage their results without putting dear an Ida who consented on a good day, but today is throwing pudding at the nurses because her dementia is worsening, her results.. SHE or I, in fake account form, which still ensures NOTHING that your claiming is the purpose of this change, have to do this? I’m paying you to decide whether I have the right, or any family member has the right to (basically,) waive their HIPPA laws, as DNA is really a biological not a legal thing in the first place.Next you’ll be telling us that you’re backing legislation to force Grandma to sign a waiver to tell.her caretaker & Family that she has diabetes. Are you listening to yourselves?! Where does the common sense kick in and the greed for numbers, (a free account is still a “countable” account!!) end? Do you think we are blind sheep? We are not. I write business plans for a living. You forgot to include your target market, it’s trends, and the real-world implications of this one guys & gals. What you’re doing, will NOT work in this “demographic.” Stop taking away from & changing OUR paid services. WE are your biggest partners in this, we need to have a lot more say in what we need/want from our service; or, creatures of habit or not… We will find new services.

  326. Christine Romans

    I hope you can read through my typos and understand. I didn’t realize auto.correct had changed so much as, my treatment meds still cause blurry vision. I apologize for the difficult read, but my points still stand. If you need clarification, I’m happy to provide it.

  327. Marylou Crouch

    Jessica, you keep saying the same thing over and over. Don’t you understand what Ancestry members are saying? We don’t need this extra hassle just to use the DNA results for our research. Why do you keep insisting it is a simple process for someone else to establish account in order to give over management of their DNA results? As many people noted, we have elderly family members who don’t use computers. I have a 97 year old aunt who is blind; I had planned on getting her tested but not with this new procedure. I think you may lose a lot of members over this. Sad–I’ve been a member since the earliest days of ancestry, but now I’m thinking about other possibilities.

  328. John Ahrens

    The fact that users can link multiple DNA tests to their Ancestry account is one if its biggest strengths. As many have stated before me, frequently family members have no interest in ancestry or tracking their test online and prefer to leave it to the family genealogist. This can be especially true when seeking tests from 2nd, 3rd or 4th cousins who have no interest in genealogy at all, and are only testing because you reached out and requested it for your own research. These tests will go undone, and Ancestry.com will lose out on all of those opportunities for selling and conducting those tests. There will be a growth in dead accounts on Ancestry where people take a test and then never sign up for ancestry services. I have 4 co-workers I have inspired to take DNA tests, and none of them have signed up for memberships. Not everyone is interested in trees and research. Let those who have the interest manage the tests for the family and friends who only want to know if they are Native American. Let us do our work with all the tools available. Rather than worrying about this nonsense, let’s get a chromosome browser that we can use within Ancestry so we do not have to rely on third parties like GEDMatch.

  329. Sue

    I think this is a legal and ethical change that needed to be made. Yes, it will make it more difficult when dealing with elderly family. But just because you paid for someone else’s kit and they were kind enough to give you a sample of their DNA, it doesn’t belong to you. Look at it from the tester’s side. If they decide they want their sample destroyed, they had to trust the manager to do it. With the new setup, you can be designated the manager and (unless I am missing something) still have the same control you have had in the past. I do agree that another option besides electronic consent should be offered to assist those without access to a computer or even an email address.

    • Jessica Latinović

      Sue, You are correct, the “manager” role has the same access as the previous “admin” role, but has been renamed to be more clear. In addition, it has the new ability of removing yourself from a test you were previously granted access to. As an example, users who offer services to help others with genealogy or help adoptees find biological family members have expressed a need for this feature so they can relinquish the DNA ownership once the professional relationship is complete or ends.

  330. Donna Borhm

    Download your raw DNA and take it to gedmatch for free. I already have and if they mess with my account after all the money I spent and work I will just cancel all of them. I paid for them they are mine period.

  331. Michelle Trostler

    Agree that unfortunately, separate accounts make sense for living people but as more of the kits I manage are the DNA of the dead, this will get really silly.

  332. Owen M. McCafferty II

    As a professional genealogist, I can say that all these extra steps are useless, inconvenient, and a huge disadvantage for my and my clients. Absolutely disappointing. I hope Ancestry reaches out to power users in the future for product design/feature discussions instead of making terribly clueless decisions in their own bubble.

  333. Rick Larson

    It seems to me that unless you included a disclaimer outlining these changes at point of purchase, that all of the tests sold before the 18th and received after were sold under false pretenses.

  334. catmac

    Ancestry is not known to change their minds, so try looking into how FamilyTreeDNA or another vendor handles their DNA permissions. DNA is extremely personal information and needs to be handled with care. That said, I still have to say that it would be in Ancestry’s customers best interest to allow any family test takers to sign over permissions to a manager in the future. There are abled family members who are unable or unwilling to manage an account, but we STILL need their DNA results. Hey ANCESTRY- Managers should be able to take responsibility for those who we legally can, but there should also be an option for those who are otherwise able to, to sign over their results. All of the above good points people are making are going to make genealogy tougher for families and caretakers than it already is. EVERYONE- Let this be a lesson to all who read this. Back up your genealogy and media to your hard drive NOW and monthly. Print out your most important photos. Download your test results to GEDMatch, never think your info is safe forever in one place, and don’t put all your eggs in one leaky basket.

  335. Kyle

    I understand what you’re trying to do… but it will effectively accomplish nothing… so I pay for someone to have a test? I create an e-mail account, register “them,” assign myself ownership, never sign into that account again. All it does is create a hassle for the people that want multiple tests.

    This is like the TSA, it add the illusion of security without actually making anything more secure.

  336. Judi Ryan

    I totally agree with everyone above. I was going to purchase 6 DNA kits for members of my family who do not have an account. I purchased a kit from FTDNA for my brother he just had to sign the form for consent. Why can’t Ancestry do the same. Will now be purchasing the 6 kits through

  337. Lisa

    @Anna Swayne, @Jessica Latinovic – I understand the privacy concerns, I really do, but I have an honest question here and would really appreciate an answer. Why not include a ‘consent form’ in with the test like another company I’ve used does? For that test I had the person in question (who has no real interest in genealogy or receiving communications regarding such) review the form and sign it, but I could still use my one email address that I use for all genealogy related information. I understand that having people open accounts, whether free or paid, adds to the bottom line number of accounts on Ancestry which looks good in the books, but would think that number of consent forms could somehow also be considered good as well. I have been with Ancestry since the beginning and manage 13 tests with 2 more that I just activated – yet to be given to the testers. (Yes, I will, as always, explain the T & C’s of the test and give them whatever control they want, if any, over their sample.) Just wondered if consent forms were considered and if not, why not?

  338. Karen Waugh

    Ancestry doesn’t make a lot of bone-headed moves, so this is surprising. I have family members that regard DNA testing as dangerous and it is with extreme difficulty that I can get any of them to participate. Why on earth would you want to make that more difficult? My husband, who is more succinctly earthy than I would say Ancestry is “pissing in their cornflakes..”

  339. Susan Eskite

    I am so glad that I already purchased and registered DNA tests for my family members under MY Ancestry account. The people I manage have no interest in this at all and would not bother setting up their own accounts and jumping through all the hoops needed to give me access to their DNA. They did me a favor just to by giving me their DNA sample. I had thought I would buy one more test for my mother’s 89-year old cousin, but forget it now. I can’t bear the thought of trying to coach him through setting up his own account, living thousands of miles away. This change to the rules will just result in even more DNA matches to people with no trees and no interest in responding to polite inquiries about their families. They just get in the way and slow things down. Bad move, Ancestry. Why not give us more ways to sort and manipulate our DNA matches like filtering out people with no tree, or more ways to mark interesting matches, like more than one star color.

  340. Larry Van Horn

    Anna Thank you. That is the answer that I have been looking for over 24 hours for. I shall pass this along. I assume if the free tester so desires they can use the $50 AncestryDNA on their own to open up their account to all the tools right?

  341. Lisa

    Another question…I see that on the graphic explaining the tasks available to different roles that Collaborators, Managers and Owner will be able to ‘Link test results to Family Trees’; only a Viewer doesn’t have that ability. Does that mean that test results can be linked to more than one tree at a time?

  342. Chris

    This is just an underhanded and unethical way to boost enrollment numbers on Ancestry.com. You are not fooling anyone and we can all see through this nonsense. The higher your enrollment numbers means you can charge more for ad revenue. Very disappointing. You should seriously reconsider this move. Or maybe we can start taking our business elsewhere.

  343. Mirya Glover

    ANNA and JESSICA from Ancestry,
    You need to actually read the comments and STOP responding with previously scripted responses. Try actually answering the questions and stop with smoke and mirrors BS. You are fooling anyone with it.

    For those that are elderly, disabled or individuals not otherwise interested in managing an acct or providing further information, will be able to be ‘shown or helped’ with doing this.

    You keep tryign to blow smoke up our asses with these bs, repetitive responses and frankly, this crap that your company is pulling is going to cost you a TON of money. I am now more interested to use FTDNA. Thanks for that prompting to go elsewhere, and trust me, I will be doing so!

  344. Anne

    I have been a paid Ancestry member for many years now and I manage multiple kits. Some of these DNA samples are from elderly people who would not only be completely lost, but highly intimidated by setting up an account. I am still effectively handling that aspect of registration whether I like it or not–it does not enhance that person’s control at all and results only in adding another set of hoops I have to jump through, including the creation of false accounts posing as the DNA “owner”. Let’s get real here, it’s 2017. You are only adding inconvenience while you should be adding features that people have been screaming for such as additional search filters, keywording, a chromosome browser and improvements to the messaging system (even just the ability to see whether someone is a paid member and actually receiving messages would be a start!) This is a farce and it protects no one but Ancestry.

  345. LE

    Jessica or Anna >> You say that we can still activate test kits before July 18th so these these tests will appear under one account. BUT Ancestry has changed the process already. That link to the instructions goes to the old way of activating kits.

    Prior to the change when activating a kit for/with someone so that it could be administrated for them, the Informed Consent Question appeared so we the administrator and the tester could inform Ancestry whether that person/tester agreed or did not agree to participating in the research testing. That choice has been taken away in this process and that is not right even for these next few days. Currently when one activates a test for someone else so it appears under one account with other tests you only get to agree that you’ve read the Terms and Condition and Privacy Statement. The Informed Consent Choice does not appear.

    Nor it is available to view/change if needed once the kit is activated. The kit appears as managed. AND we have no idea what setting Ancestry applied to the test (agree or not agree to participate) thus there is no way to express that tester’s legal choice nor any clear way to address it if it was set incorrectly which we don’t know what it was set at.

    This is the similar situation for all my previous tests that family members have willingly spit for and do not have any desire to manage or deal with and are being “grandfathered” to stay in my account. Back when those tests were activated in the activation process there was a step to indicate that tester’s choice of did that tester agree or not agree to participating and that choice could be viewed and changed (if necessary) from that test’s settings. Because I can not see that anymore I can not verify that Ancestry is still following the choice that tester made back when the test was activated. These tests have not “owner” account and thus no way to see if the choice is still as they desired. This problem needs to addressed and fixed. If I’m being allowed to activate a kit for someone I need to be able to indicate all that tester’s choices. And if there is no “owner” account on a test the manager needs to be able to see that that tester’s previously made choice is still being honored correctly by Ancestry. Ancestry hiding/taking away the ability to make the decision and verify its current status is not right.

    • Jessica Latinović

      LE, You cannot legally consent for someone else so you will only see the research option and consent options for your own DNA test. Can you explain the view/change option not being available once it is activated? Are you talking about editing the name associated with the kit or something else?

  346. Mirya Glover

    Our anger and frustration with this has absolutely NOTHING to do with it taking time to get used to the change. It has to do with the fact that your change is going to make it so much more difficult to manage any future kits and here I HAD planned on purchasing another 8 kits for family members, to make sure those with health issues were taken care of first and have their kits easily managed and it won’t stop at those 8 kits. That is just what I was planning to order from Ancestry in the next couple of months but…. doesn’t look like that will EVER happen again. I think it would be in our best interest, my family and everyone else who would have made you money, to go to FTDNA from now on.

    Now, I really could care less about having to take my future business to FTDNA instead. Just this whole process, is so sad and really, for those of us that have been driving your business FOR YOU, this is how we are repaid? REALLY? I actually thought things were going to get better, not get worse but the one hobby I had that I absolutely love is now being destroyed and I am now, truly considering, just throwing in the towel. I’m done and you will see no more money from me and I promise you, I will make sure EVERYONE I know, who is looking for any future DNA tests, is made aware of FTDNA and how they do business versus here. Your company may not fail, or rather anytime soon, but it will dwindle and when it does, you will know exactly what event that took place that is to blame for it.

  347. Annie

    Yep, this is the end for me, too – my son, his father, my cousin and others are under my management as family genealogist/historian. I tested my mother elsewhere and wasn’t pleased – she’s 90 and there’s no way I’m going to be able to have her open an account, retest herself – no matter how “easy” you think you’re making it for family members. I have two more sons and grandkids – we’ll be taking our tests elsewhere, frustrating and expensive though it’s going to be to do this….

  348. 4nrose

    Sadly, Ancestry has erred in their judgment again. We all know how this can occur when any corporation engages very young minds at the helm who do not truly understand the customer process. We realize this is about attempting to increase revenue by increasing customer contact, but Ancestry has made a miscalculation – this is going to decrease the number of DNA tests they sell! I’d love to know how many sages Ancestry has on their decision-making panel…..how many seasoned genetic genealogists they talk to. You have just ordered the following can not get be tested: the BLIND, the DYSLEXIC, the ILLITERATE, the ELDERLY, the ILL, the exhausted MANUAL LABORER, the small CHILD, the VERY POOR, the MENTALLY ILL, the UNCOOPERATIVE……and those of us who work so hard to get people tested cannot follow your recommendations, unless we create hundreds of dead email accounts!! Foolish Ancestry, do you really believe everybody is on a computer & is ABLE to do what you are requiring? Two-thirds of the tests on my account are in the list above! My future tests will go through another company, thank you.

  349. michelene kurylo

    I just received a message from Ancestry DNA about purchasing a kit for $79. I was looking forward to purchasing several more of these kits to add to the 15 dna kits that family members have already provided. After reading this Ancestry blog yesterday…..I have decided I can no longer purchasing anymore dna kits no matter how low the price goes down. I am so sorry that I ever had my family members take their dna tests with Ancestry. I will no longer purchase any DNA kits from you and I will NEVER recommend Ancestry to any of my friends ever again!

  350. Melissa

    I have been a loyal Ancestry person since about 1996 (+/- 2 years). I was looking forward to having my uncle taking the Ancestry DNA test but now will go to another company to have it done. My uncle has NO INTERNET service whatsoever so will not be able to open up an account. I was going to add him to my account as per his instructions. Also, my husband and my mother-in-laws DNA results are on my account for what good it does. Can’t look at any trees without getting a membership. So very disappointed.

  351. John

    Jessica Latinović wrote … “Jane, You don’t need to enter a credit card number to access a free Ancestry guest account.” This is new, it has been my experience that Ancestry always asks for a credit card when setting up an account. Specifically Jessica, When did ancestry change that policy?

  352. Katherine Webb

    reply@ancestry.com

    I will not be doing more tests with Ancestry. This will be too much trouble going from email to email. I will probably also stop subscribing and change to another as will most of the people I know. I ‘ve had this account for years, but oh well, That’s what happens when you get greedy instead of being loyal to regular customers. Most of the ones I test do not have email accounts or even computers. I know that this is just a money making deal for you but from the way I see it you will lose more than you will gain.

  353. iggy

    The new policy is naieve. Most people don’t have the time or inclination to actually figure out how to use DNA for genealogy. The whole ancestry.com idea is dumb. There is a naieve assumption that you just look on your list and find your relatives. Turns out not to be that easy. Most people are not going to take the time and make the effort to learn how to use it and Ancestry is just complicating the whole thing. The best thing going is http://www.gedmatch.com. Anyone can test your DNA. We need to go somewhere else and then load our result up to gedmatch.

  354. Antoinette

    WHY have you decided to do this ancestry? I think it’s a “money grab”. You want people to get their own “free” account–for a 2 week trial? Then after they forget to cancel, you automatically charge their credit card. Haven’t you seen how many negative posts there are about that practice? MANY people are mad at ancestry.com for doing that? You offer a free account, but you want a credit card. I paid for 7 DNA kits–3 on http://www.23andme.com and 4 here on ancestry.com. I was thinking of getting another relative tested but not now. Bad move, ancestry!!!!

  355. mary

    Long time member here. I manage multiple DNA results. The “spin” you put on this decision is pathetic; your serious customers are not stupid. People already control their results by choosing to participate or not. As many have already explained, “I am the family genealogist.” That often means that I have to persuade others to be tested (sometimes at my expense) and that they already view submitting to the test as doing me a favor. Now you think I should ask them to go through the additional annoyance of creating an account they don’t want? I guarantee that I will NOT be adding to my hard-won collection of tested relatives. Ancestry has succeeded in making this even more difficult than it already was. I am disgusted at your lack of insight into your customer base – the “real” genealogists. With every move lately, Ancestry has sacrificed quality for quantity.

  356. Jim

    You surely know that a great many of the DNA samples come from elderly people or persons only providing a sample as a favor to the one person in their family interested in genealogy. You are forcing your customers to commit the felony of fraud and possibly identity theft in order to give themselves the ability to manage the DNA samples they have paid for, and which their relatives gave implied consent by spitting in the tube. Your crack legal team should be able to create a formal written consent form which the donor could sign, and which could be witnessed, which would satisfy legal requirements. You seem to be in the Monty Python “Wink, wink, nod nod” mode when you say the purchaser of the kit can “Help” great grandma create an email account and an Ancestry account in order to make the purchaser the Manager of that account. This “help” in which the purchaser of the kits of a number of relatives will have to keep a file of the emails, Ancestry accounts, and all the passwords will doubtless violate the terms of service of both the email provider and Ancestry. Thus an ethical and law-abiding customer should do no such thing, and refrain from purchasing any additional kits for anyone other than their fully computer literate relatives.

  357. Mb

    Yes. I’m done buying DNA kits too. I manage all the accounts in my family but having people set up their own account and then instructing them how to share it with me. Not going to happen. A few times people have set up their own accounts following the instructions in the kit and it’s always been difficult talking them through how to share it. As usual. Ancestry rolls out a regressive change for no clear reason. Typical.

  358. Stephanie

    I want to start by saying, I’m a fan of ancestry. I really am, its how I first discovered my family and who we are. It’s been my go to for genealogical research for 10 years. However, things have been changing, and now this. I’m starting to wonder if there is new ownership. It’s so sad. I can’t understand how you say “We encourage you to help your grandparent create a free account for their DNA results. Just as an elderly relative may need help properly providing a sample, or securing the tube cap.” Do you realize how insulting that is? Just because someone is older doesn’t mean they cant spit in a tube. I think you need to reconsider your customer base. A lot of my “elderly” cousins, family, and friends are actually subscribers to your site, and while I am not in their generation by any means, I do feel your alienating yourself by these comments, from a large customer base.
    Sadly, I will no longer be purchasing DNA kits from your site. At the moment I manage 5 DNA kits, as well full mtda and Y Dna, with Ftdna’s family finder, but out of loyalty I have stayed with ancestry. This, however, is ridiculous, and to me, more of a hassle than a convenience. I will also say, since your new ethnicity roll out, my results are muddled, and don’t match other sites where I have tested, or my archival research. I’m a bit confused on that. My father is now Italian… something that wasnt on his original test….Interesting, since I have his family entirely in France until 1636. So anyone reading this, be aware there are issues with the remodelling of their DNA kits. Even if you order, the results, to me, can be misleading, and not supported by your research.

  359. LE

    @Jessica >>> regarding your response to Stacey … ” The “manager” role has the same access as the previous “admin” role, but has been renamed. ”

    No, the manager does not have the same access as the previous “admin” role. Now a manager can not see that the tester’s choice regarding Informed Consent is still being correctly followed by Ancestry as the tester previously selected that he/she Agrees or Does Not Agree to Informed Consent regarding participation in research.

    I get that in the new system that this would be an “owner” decision BUT …

    Tons of AncestryDNA tests managed by others do not have registered “owners” as Ancestry is now rearranging things thus there is now no way for entrusted administrators to ensure that Ancestry has not “accidentally” changed that selection without the tester’s consent during this process.

    If a test has no registered owner account then the manager needs to see this information. Someone needs to keep an eye on the company and make sure that the tester’s wishes/choices are being followed.

    AND though we can still activate kits for others before July 18 to be included in our own account with the others we administrate already, there is now no option/choice in the activation process to tell Ancestry whether this tester agrees or does not agree to informed consent regarding participation in research and there is no way to see what is the default Ancestry using. If you’re automatically setting it as Agree then there is a major problem — you have taken that legal choice from the tester by not presenting it during the activation process because these kits activated so they can included in one account with other existing tests still do not have “registered owners.”

    The prior activation process always presented the informed consent choice.

    As a result though I’ve activated one of two tests I have left for two people who wanted me to administrate their tests, I have no idea which way the test is currently set (agree or not agree) and so I can not verify to the tester that the setting/choice matches with how that tester feels about the decision.

    Honestly, they don’t want the bother of an Ancestry account or an email account because their interest in genealogy is marginal. (They’re greatest interest is how close they match and who has more of what ethnicity but still not enough interest to go to the bother of an account and email when they’ve got me to do the work for them.) Like I have done with all the tests I administer for others regardless of testing company, I’ve gone over the Terms/Conditions/Privacy and the Research Participation Option in addition to what DNA could tell us which is why I went to activate the test before the deadline.

    So really, how can we send in that test now without knowing if the test was set by Ancestry to agree or don’t agree? I’m not going to lie to the tester and hope the setting for that decision matches the tester’s personal decision.

    Call me suspicious but Ancestry’s silence on this matter tells me that you are automatically setting these activated tests to agree to research without the tester’s actual agreement.

    • Jessica Latinović

      LE and Kim, Thank you for bringing up your concerns around informed consent. I wanted to take a moment and answer your questions on this front.

      Formerly, as part of each kit activation, Ancestry presented an option for the person activating the kit to allow the DNA sample and data to be used in scientific research. Participation was completely optional. This type of research is almost universally governed by an agreement called Informed Consent. You can read Ancestry’s Informed Consent here: https://www.ancestry.com/dna/en/legal/informedConsent/v2. This document outlines how research is to be conducted, and is overseen by an external entity to ensure research participants are fully protected.

      Ultimately the decision whether or not to participate in research is highly personal; one best made by the person providing the DNA sample. As such, several months ago we began limiting the option to participate in research to only those who were activating DNA kits for themselves. At that time, we removed the all previously granted Informed Consents which were not expressly agreed to by the person providing the DNA sample.

      This means that a sample from any person who did not activate their own DNA kit – whether child or adult – has been opted OUT of participating in research, even if the informed consent document was presented and agreed to during activation. The reason you no longer see the consent status for these individuals on the test settings page is because they have been opted out of research, and you do not have the ability to opt them in. Simply stated, this is their decision to make.

      You will notice that the status of your own participation in research is still present on the test settings page. At any time you may change your consent status. Participation always has been – and will continue to be – both voluntary and optional.

      I hope this explanation addresses some of your key concerns. Thank you for bringing up this issue and giving us a chance to address it. Please follow up if you have further questions or concerns.

  360. Jerry

    I am very disappointed in this change. I am sure AncestryDNA’s legal department had something to do with this. This is going to result is people creating fake accounts to grant them access to manage the DNA results. This will defeat the whole purpose of the legal intention of the change. But it will keep the lawyers happy. However, I question whether it is legal if they know fake accounts will likely be created. It is not like we can secretly obtain a DNA sample and submit it. The owner has to agree to provide it. I would rather submit a signed document from the DNA sample owner rather than create all of these extra accounts that will not be used. Not all relatives have or use computers or are interested in genealogy. Some just want to know their Ethnicity Estimates and do not want to create and associate a family tree to their DNA results. Others provide their DNA sample as a favor to their relative but that is the end of their interest. I know of a situation, that is probably not unique, where a friend of an elderly woman submitted the DNA sample and is managing the results and a family tree. I submitted my mother’s DNA a couple of years ago and she has since passed. So, she cannot create an account.

  361. Margaret

    I just purchased two kits for family members who rely on me as the family’s “historian” to handle/manage their kits. They have neither the desire nor the know how to manage their results. All tested members of the family are linked to one account for that is helpful as we analyze the results.This change does not help us at all!

  362. Mb

    Hey. Where did all the consents go on my DAnA tests? It only shows up for my own. All the other people’s kits that I activated no longer have this listed. Is Ancestry NOT consenting them? I had them all turned off. None of these people have accounts. This is very important. Is ancestry setting them all to YES!?!?! I don’t understand why it says nothing will change for tests we already manage but apparently things have changed??? This is a mess.

    • Jessica Latinović

      Mb, Formerly, as part of each kit activation, Ancestry presented an option for the person activating the kit to allow the DNA sample and data to be used in scientific research. Participation was completely optional. This type of research is almost universally governed by an agreement called Informed Consent. You can read Ancestry’s Informed Consent here: https://www.ancestry.com/dna/en/legal/informedConsent/v2. This document outlines how research is to be conducted, and is overseen by an external entity to ensure research participants are fully protected.

      The decision whether or not to participate in research is one best made by the person providing the DNA sample. As such, several months ago we began limiting the option to participate in research to only those who were activating DNA kits for themselves. At that time, we removed the all previously granted Informed Consents which were not expressly agreed to by the person providing the DNA sample.

      This means that a sample from any person who did not activate their own DNA kit – whether child or adult – has been OPTED OUT of participating in research, even if the informed consent document was presented and agreed to during activation. The reason you no longer see the consent status for these individuals on the test settings page is because they have been opted out of research, and you do not have the ability to opt them in.

  363. Jerry

    Thinking more about this I am beginning to think that it is about getting “Research Consent” from the DNA owners. I have just turned mine off but it does not look like I can do that for the accounts that I manage. I do not remember giving it in the first place. But maybe I did. I am of the opinion that you should have to “Opt in” to any use of the the DNA results by AncestryDNA. So, these extra accounts are probably so AncestryDNA can get permission from the DNA owner to do DNA research. It must be frustrating to AncestryDNA to not to be able to have a way to contact the DNA owners to get permissions. Hence the need for these extra accounts. My thoughts are that the default for an account should be “Opt out”. if a DNA owner does not have an account, as many don’t today, the default for those results should be “Opt out” as well.

    The email that was sent out does not really describe the real reason for making this change. AncestryDNA needs to be more up front about the reasons behind this change.

    • Jessica Latinović

      Jerry, Since you cannot opt-in to the informed consent on behalf of the kits you are activation, it is not an option on the tests you’re activation on behalf of others. This means that a sample from any person who did not activate their own DNA kit – whether child or adult – has been opted OUT of participating in research, even if the informed consent document was presented and agreed to during activation.

  364. Concerned

    This is upsetting..I have been trying to convince folks to take the test for years.None of them could be bothered ,unless I delt with and paid for their tests myself .Now my purpose for agreeing to do so is gone. Oh well….now I no longer have interest in Ancestry or Ancestry DNA…I will be deleting all soon. SAD !!!

  365. LE

    Mb >> You mis-read my concern a bit. I did NOT say they were switching the consents.

    My point was that because these tests do no have “registered owners” as per Ancestry’s new process — the pre-existing tests and the ones still being allowed to be activated by administrators before July 18th — there is no way for the administrator now called manager to see and verify what the current setting for that legal decision is set at (“agree” or “not agree” to participate) and that it matches that tester’s decision. We administrators of other relatives tests were entrusted by the tester when he/she provided the sample to ensure his/her decisions and choices were followed.

    Previously the administrator could see and adjust (if needed) this setting. So yes the role of administrator now called manager has changed despite what Ancestry’s Jessica said.

  366. Mb

    Hey LE. I understood what you said initially but I don’t know what the status is of tests I manage now. It is possible they are moving to an opt out system so all those tests we managed are now opt in or something. The thing is that I don’t know and I can’t find anything out. Thanks.

  367. Karon

    I’ve ordered around 40 kits (16 orders) over the past 2 years. Guess what?!? Still have more family to test. I guess I’ll either order and obtain more email addresses to cover those new kits being activated or I won’t order another kit. You have a staff of overpaid attorneys with cob webs for brains. Fire ’em all. Sales will go down and sign ups for your other services will NOT go up and likely will decline. I, for one will probably revert back to U.S. only. Forget the rest of the world. The records available to Ancestry users for the rest of the world locations (that may be of interest to me) are about zilch anyway.

    Lose-Lose situation for you and me.

  368. Larry Burford Jr.

    I have spent thousands of dollars at Ancestry. I manage many family members DNA ( who I paid for). I have bought my last test kit from Ancestry.
    Larry

  369. kspruyt

    You did it again. You made a decision without consulting those who are your subscribers to see how they would be affected by having to request someone to open an Ancestry account..Everyone that I had tested were not even computer owners. I manage 4 accounts and was about to add a 5th. The only way they did the DNA test was to be assured that I would do all the work. They are not even interested in learning about the results. I guess we will have to start using other DNA services.
    Big mistake again Ancestry!

  370. Mark Grant

    How absolutely stupid! Ancestry.com just prevented all feeble, bed ridden and/or otherwise ill family and friends from participating. All to get up the “Member” count and maybe another subscriber. They can have mine now!

  371. Pat

    Jerry, you got an email? – I still have gotten none. Jessica, you said you were sending them out to multiple kit managers – none have arrived here. Sending the email after this is all a done deal?! Anna, Jessica – as others have asked over and over again – how do our managed kits consent or deny consent to research? Also, some people have gotten an email about a sale on DNA kits – haven’t gotten that either – is that sale just for those who open a new account? If so, why are they being allowed to order more than one kit?

    • Jessica Latinović

      Pat, An email communication was sent to customers who manage multiple kits. Is it possible you’ve opted out of our email communication or this could have ended up in your spam folder? If you didn’t receive it, please let us know so we can troubleshoot why you didn’t receive the communication.

      Several months ago we began limiting the option to participate in research to only those who were activating DNA kits for themselves. At that time, we removed the all previously granted Informed Consents which were not expressly agreed to by the person providing the DNA sample.

      This means that a sample from any person who did not activate their own DNA kit – whether child or adult – has been opted out of participating in research, even if the informed consent document was presented and agreed to during activation. The reason you no longer see the consent status for these individuals on the test settings page is because they have been opted out of research, and you do not have the ability to opt them in.

      As for an email regarding our sale on kits, you may want to check your email settings under your Account Settings to confirm you’re opted into receive our email marketing communications. Anyone is eligible to purchase kits, there is no restriction to new customers as you suggest and there is no limit on the number of kits one can purchase. Hope that helps answer your questions!

  372. Kara Kramin

    I was going to order tests for myself, my brother, an elderly uncle, and a couple cousins. Some do not have computers and none have any interest in setting up an account. I guess we will not be using tests from Ancestry. 🙁

  373. Belinda

    This is so wrong on so many levels!! First I personally have spent about $1000.00 on DNA test from Ancestry (not to mention the subscriptions that I pay for). If I am paying for these DNA test then I should be the owner of that kit!! And I am not going to pay for something I don’t have control over to help in my research. If these relatives didn’t want me to be in charge of their test they wouldn’t have spit in the tube to begin with!! My family could care less about genealogy. I am the one who is interested in it and I have been doing research for over 30 years and that is the only reason they took the test was to help in research!

    What you have now done is to make it harder for us to get relatives to get tested because they don’t want to create an account. They don’t want to be bother with it. And I agree with 4nRose “but Ancestry has made a miscalculation – this is going to decrease the number of DNA tests they sell! I’d love to know how many sages Ancestry has on their decision-making panel…..how many seasoned genetic genealogists they talk to. You have just ordered the following can not get be tested: the BLIND, the DYSLEXIC, the ILLITERATE, the ELDERLY, the ILL, the exhausted MANUAL LABORER, the small CHILD, the VERY POOR, the MENTALLY ILL, the UNCOOPERATIVE……and those of us who work so hard to get people tested cannot follow your recommendations, unless we create hundreds of dead email accounts!!”

    And I know you KEEP saying that they can make us managers of their account but my relatives will not create an account, some don’t even own a computer much less know how to turn one on! And what happens to our research when they decide they don’t want to manage their accounts after we paid for the test, we built their trees and we did all of their work. How is that in the best interest of your customers?

    Now what is going to happen is that we are going to have a lot more trees with no DNA attached or no family trees at all!! I thought Ancestry was about helping you make connections not about making it harder!

    I know Ancestry is about the almighty DOLLAR but you would not have those DOLLARS without your loyal customers! You want us to be loyal to you how about you being loyal back!! Why don’t you listen to your customers??? We are telling you we do not want this! What you are doing is cutting off your nose in spite of your face! What is going to happen is that we will start buying our DNA test from you competitors and building our trees on their sites, then what will your bottom line look like? You may even make people mad and upset enough to even start Boycotting Ancestry. They may even start posting more loudly on social media. I can see your DOLLARS heading for the red.

    You were my favorite genealogy site but with these changes just do not seem fair. I for one will no longer buy my test from Ancestry if this action is implemented (I was fixing to purchase 6 more test for relatives that can’t afford then but will be purchasing them elsewhere!) So please rethink your position on this.

    For all of you that are dissatisfied instead of posting on here maybe we should be calling them and voicing our thoughts and opinions! I have already called their Customer Service and their Executive Offices to complain and voice my opinion.

    I have also called about having different color stars to color code which lines my matches are from. I have asked about maybe being able to make files folders that we can move the DNA matches to after we figure what line they are from. Also a search engine so I can search for a certain DNA match such as “John Joe”. Asked about a chromosome browser and several other things to no avail!

    So I really have to wonder if they really listen to their customers or even really care about our opinions at all!!

  374. Patti

    I’m done. I’m the only one who was interested in our family’s Geneology. I’ve spent hundreds of dollars and hundreds of hours pleading with relatives to take the DNA test. Now to have to fight with Ancestry to let me control the tests that I bought in the first place. After this policy change I am done. I’m so tired. But hey, good news, I can save money now by cancelling my subscription and my relatives won’t make fun of me anymore for caring so much about dead people! I can get on with life and the living! Thanks, Ancestry, for being the straw that broke this camels back! A blessing in disguise.

  375. Pat

    Jessica, thank you for your responses. That answers most questions. I have, however, received no email about the sale on kits or about the new “one kit per acct.”. I have not opted out of emails and have nothing in a spam folder. I’m even opted in for emails in my DNA settings.

  376. Susan

    Jessica, you just keep saying the same thing over and over. Why are you even bothering to answer. I have been an Ancestry user since 1997. I have always thought the company was extremely greedy. This just affirms my opinion. I have paid for full access for the last two years. I do wish you would make it easier for people to contact their matches. I am looking for a birth parent and I have had little success in contacting people through ancestry. I am forced to pay for other greedy services to get the information I seek. Let’s face it. It is all about the money.

  377. Stacey V

    I’m curious how the “Search Matches” feature is going to work after these changes take place?

    If for instance John Smith has done a dna test and created an account, but doesn’t care at all about genealogy, so he makes John Doe and Jane Doe “managers” on his account, is he now going to show up 3 times in my match list?…

    John Smith (managed by John Smith)
    John Smith (managed by John Doe)
    John Smith (managed by Jane Doe)

    Also, is John Smith’s test going to be linked on John Doe’s and Jane Doe’s profile pages?

  378. Kim

    Thank you Jessica as long as none of the test I administer have been opted in for the research which is the original one we selected I am fine. I will follow up about being the owner of my grandmother’s test since she is no longer here..I was going to test more people here since I originally started my testing at this site but it will no longer be my choice.

  379. Denise Gillespie

    I believe this move is an attempt to get more people to join ancestry. Unfortunately I can see it having the reverse effect. Some of your long term loyal subscribers will go to the extreme of pulling out of Ancestry. These long term subscribers are the ones that are fair dinkum about family history and will have some of the best researched trees on Ancestry, not copied from one tree to another like so many. It is these type of researchers who approach their relatives and ask them to give a DNA sample. They usually pay for the sample. I know I have. All your rellie has to do is spit into a tube. You do the rest. More than half of them are not even interested in the results when you tell them. They have done it for you, the mad family tree nutter. Now go back to those same people and ask them to do a DNA but tell them this time that they have to open their own account and activate their kit. I can tell you here and now, not one of the people that I have had do a DNA for me would agree under the new regulations. I honestly feel that Ancestry has shot themselves in the foot with this move and over time they will realise their mistake, but how many loyal subscribers are they going to lose in the meantime.

  380. LE

    @Jessica @Ancestry >> Honestly HOW is anyone supposed to know that if it is not communicated especially during the activation process? Did anyone at Ancestry think of that common sense step? Just skipping it leaves a whole big blackhole of unknowing which isn’t right especially for such an important matter as Informed Consent to using that person’s data for research.

    Past practices of your company regarding this matter have not always been clear and concise with users finding out after the fact what they accidentally agreed to without realizing it. I lead a genealogy group so I know this from experience over the years. We’ve had members (of all ages) say they don’t want to participate only to discover they accidentally agreed because the set up was unclear. So over the years we’ve been making sure our members who are interested understand the ins and outs involved with DNA, Genealogy and various testing companies. As your company listened to genetic genealogists the important choices became clearer for users to understand but once again it has become a muddled mess.

    Also, just deleting the setting information regarding Informed Consent on tests pre-existing and newly added by members administrating multiple tests for others again leaves users with HOW is anyone supposed to know this and another blackhole of unknowing. It leaves administrators with no way to verify what happened to their tester’s choice.

    The common sense approach would have been a statement appearing in that section (rather than just deleting it) stating something like “Because Ancestry can not determine who supplied the Informed Consent for Research Participation of this test’s data at the time it was activated, Ancestry has removed consent (even if it was agreed to) and removed this test’s data from future research projects (even if is was agreed to); if consent was never agreed to please do not worry because nothing has changed this test’s data has not and will not be used for research projects. If the “owner” of this test’s data does wish to agree to research participation then see these steps (provide a link) for how to register the owner of this test’s data and how that owner can indicate his/her preference.” Wordy, but it informs everyone involved what the situation is/what happened. And I would not have started to wonder what was really going on behind the curtain.

    Of course what ever statement you put there must be true.

    The point I’m trying to make is: with absolutely nothing appearing where that section should be in the settings there is no way for the administrator to know what is the current state of that important legal choice.

    Yes I am aware I can’t give Informed Consent for someone else (except in cases of guardianship and parentage) but what your company isn’t aware of is that when I actually we (the tester and I) were activating the test he/she was sitting next to me as we went through Terms and Conditions, Privacy and Informed Consent. This was of course after explaining DNA and genealogy and what may or may not be found as simply as possible because the tester though interested in helping either isn’t interested in genealogy or is not technology capable. In either case, the testers were not interested in dealing with a website, analyzing what they would find and spending the time. They were/are fine with me administrating their test without them having to any more than spitting and telling me their choice to participate or not. I realize this is not the case with all people handling the tests of others but this is how I handled it.

    @Jessica >>> You asked in one message above what I was referring to with view/change. Before Ancestry began this change to AncestryDNA, when I went into any test that I administrate — mine or another relative — in that test’s settings was the setting that showed if that test/tester had agreed or not agreed to participation in research projects and it had the ability to change that decision from no to yes and yes to no. (Not that I used it.) Seeing this assured us (me and the tester) that your company was correctly following that tester’s decision that was made when the test was activated.

    FYI In all cases my testers did not want to participate in letting their DNA be used for research. So when we activated their tests years ago we indicated did not agree aka no.

    With this current setup I can not see anything thus I can not assure the tester (remember he/she was and still is not interested in handling their own test) that his/her decision is still being followed. And worse yet is that in activating one of the two tests I have sitting here we (the tester and I) had no clue what the setting was for Informed Consent because it was never presented at activation nor can it be seen once the kit was activated. Thus the great hesitancy in sending in the test for processing without knowing that important setting matched what that tester had decided and never go the opportunity to convey. Remember I activated the test so it could still be under my account because the tester has no desire to be an ancestry account holder or an email holder. This is why it is important that setting information gives some indication of that test participating or not participating in research especially when there is no “registered owner” of the test’s data that is being administrated (now called managed) by someone else.

  381. Diana

    Whoa, going the route of FTDNA is surely nothing good. I signed up all my family at FTDNA, creating a unique account for each of them which creates a lot more work for me. I used my email address for all our tests though; a pain in the rear but better than what Ancestry is proposing.

    Ancestry appears to be trying to make DNA research as unpleasant as possible. If I want someone to test for me I get their permission to handle all facets of their DNA testing and results. If they don’t trust me, they don’t spit or swab for me. What stops anyone from creating a new email address for them, filling out and signing any forms for them and giving themselves full access to their DNA? So what exactly have you fixed with this? Nothing. You are irritating existing customers that were happy they didn’t have to log in to multiple accounts to see DNA results every day like I do at FTDNA. Thanks for nothing Ancestry. I spit on your new change. See if you can make a buck off that.

  382. Amanda

    So, so disappointing …. fortunately I already manage my elderly parents’ DNA on my account – they do not own a computer, are unable to access the internet and haven’t a clue about email accounts but they were present for the spitting and activation and can see their results, DNA matches etc whenever they want through my account (not that they ask but we always speak about new DNA Cousins). I was hoping to add my children, grandchildren and perhaps close extended family’s DNA … but that won’t happen now with Ancestry. This can only lead to fake email accounts, fake Ancestry accounts and disappointment for Ancestry customers when there is no response received from messages from the fake accounts. Are you encouraging your customers to behave fraudulently? Where there’s a will there’s a way round this new policy!

  383. Val Baugh

    Some of mine family members don’t have computers. How is my 82 year old blind brother able to create an account. Glad I did his before this change. Ancestry is assuming everyone getting a DNA kit has a computer, the internet, is computer literate, or physically able to use a computer. They forget that those of us who are doing family research attend family reunions where some of our kin are in 80s 90s. We take them a DNA kit, have them spit, and then we manage the kits. What was so wrong with that. So frustrated by this. Just purchased my 11th kit. Last kit I will purchase from Ancestry.

  384. Merle Ilgenfritz

    The OVERWHELMING amount of negative responses should cause alarm for ancestry management. If ancestry doesn’t rescind this policy and do things their CUSTOMERS want, then we will be forced to leave. There are plenty of other resources for us out there to use.

  385. Vauna

    I have read all the comments from the employees of Ancestry. I also heard back in February that they were testing this. Everyone in February said it was a bad idea. All the comments I see from the employees say “we encourage you to help your older family members to create their own account, etc…..yada yada….” If they wanted to learn they would have. You are not helping link family dna together. You are instead alienating the members who would like the family dna tested with their permission. You can put whatever spin on it you want, but you can tell by the responses that your many long time members do not want this change. I am sorry that this company has disregarded the members wishes.

  386. Beth

    I agree with all the negative comments. I have bought multiple kits over the years, but no more. My father’s recent test (he has dementia, zero computer options) was on the new chip and either his test was poorly processed or the new chip doesn’t match well with the old chip. I think I have more matches with his cousins that he does. So I now have two reasons to stop purchasing kits. In general, matches have inadequate searching and I am discouraged with the number of testers without trees. This policy will make that situation worse.

  387. PL

    Oh. Great. Thousands more fake accounts with no family trees. IF people continue to use this DNA service. After the 20 tests I’ve already purchased for my people tho, I’m done. It has already gotten almost useless with all the DNA tests with no trees. And I agree that the older tests don’t match the newer tests at all. I’m 28% Great Britain but my brother is 0%. He just did his. But our match is sibling. Something is wrong with the new ethnicity estimates I think because tons of our people are from Great Britain. I’m already on gedmatch and will do new DNA testing with other companies and upload to gedmatch. And yes. Ancestry does all sorts of unhelpful things like refusing to implement a chromosome browser. Dumping FTM. And other unfriendly acts. Just not nice at all. But. They don’t care. I’m taking my tree myDNA and canceling my subscription pronto.

  388. Kim

    @Le such great points about the participation in the research projects…just to hide it from the former administrator is crazy and I am suppose to just take Ancestry’s word on it and there is no way to become the owner of a test where the person has passed on at all I asked and was lead to how to become a manager of a test ..that is not what I asked I was told since I am manager nothing will change for me.. so sorry I used this site to test now and I am talking 20+ family members.

  389. Kathie

    Last night I watched over 2000 records beingredients deleted from my online tree because researchers are either deleting their tree or have made them private and not visible to others. I have personally made contact with some of those researchers to avoid losing contact. I realize I won’t, at least not yet, lose control over the current results I manage but doubt I will purchase another test from ancestry unless things change.

  390. Cathy

    Is only one manager allowed? I asked my aunts (all in their late 70’s and 80’s and NOT interested in genealogy) to also allow me to be a manager in addition to my mom being a manager (they are under her account). But it won’t allow that. My mom is in her 80’s. What happens to the kits under her account once she is no longer with us.

  391. Ancestry is always doing something stupid, they never listen to what the customers really want. This is just a round about way of padding your numbers. So instead of me having one account for lets say manages 20 family members kits I now have to come up with 20 different emails either through google/msn/yahoo/aol and make 2o passwords, go into the control panel and make the main account the manager. Now I have 20 accounts that I own anyway because none of the 20 family members want anything to do with the account, they just want me to do all the research and tell them what is what.I’m going to say it again
    ANCESTRY IS ALWAYS DOING SOMETHING STUPID. Your not making things easier, your making it more difficult. Whoever thought of this idea .. ……fire them.

  392. Helen

    Let’s see-20 accounts at Ancestry with no Chromosome browser versus 20 accounts at Family Tree DNA (and the ability to just have the family member filling out a permission slip), 23andMe, and soon My Heritage with a Chromosome browser? I think I know where I will be purchasing the other 15-20 kits that I need. The other companies thank you in advance for all of the money you will losing. Brilliantly played.

  393. Karim

    I don’t buy this so-called “Owner” reconfiguration. I manage several kits for person’s who are not “computer savvy,” which is why they choose me to maintain their kits in the first place. As a result, this doesn’t increase “privacy” rather limits the choices of the tester. It seems that AncestryDNA used us to get what it wanted (our genome), and now that it has a substantial pool of DNA to work with, is now positioning itself to play corporate takeover on its consumer base.

  394. Cindy Stevenson

    I am the only genealogist in our family…. nobody wants to do genealogy, but they help with our family tree by doing DNA tests. This is terrible…. many of my family members that are wanting to do a DNA do not even have a computer. I have a kit that I’m taking to another state so that an elderly family member can participate and had planned on ordering more. Reconsider this change and making it more people friendly.

  395. John

    When we hear from Ancestry, it is always bad news.. just more ways to hinder our genealogical efforts. They prove time and time again that they couldn’t care less about their customers’ needs. When is the last time Ancestry provided us with a DNA tool to work with our matches? I am also a 23andme customer and even though they are not in the genealogy business, I can tell you that 23andme does everything better than ancestry. Honestly, I am not saying that just because I am currently more aggravated with ancestry than usual. 23andme’s DNA test is comprehensive. Like ancestry, 23andme tests the 22 sets of autosomal chromosomes, but they go further and test the 23rd set (X and Y chromosomes) and mitochondrial DNA. Therefore 23andme can provide Paternal and Maternal Haplogroups. I have found that my paternal haplogroup to be specific enough to locate where my male lineage came from in Europe. Comparing further, 23andme’s shared matches tool gives more information than Ancestry’s shared matches tool, 23andme’s ancestry composition is more detailed since they provide specific ethnicity information on all 23 sets of chromosomes and they phase parents with their children. Finally, 23andme has a chromosome browser. Honestly, if all ancestry members were on 23andme and had their DNA linked to Rootsweb or Wikitree, who would bother to sign-in to ancestry for DNA research? 23andme hands down is the winner and since most people are not genealogists, that is the DNA test I now recommend.

  396. Mary Lippi

    This is a really dumb decision. A person who is adept at setting up accounts would be acting indpendently. It is difficult t get a dna sample from a person unknowingly so presumably the person doing so is willing to provide the sample (for whatever reason ) and have another party manage the account. There is no one for whom I manage accounts who us r motely inter sted other than what I report to them. So I will continue to refer friends and family members to Family Tree DNA to do their testing and then upload to Gedmatch.com. I have already found Ancestrys control over our dna results extr mely frustrating so upload to gedmatch where meaningful marriage information can be shared for those who actually wish to use their dna results in a productive manner.

  397. Frances Ingram

    Please rethink your decision in making these changes. I am the genealogist in our family and have purchased several kits so that my family members can be tested at no cost to them. They are not interested in either setting up accounts or having accounts set up for themselves on Ancestry. BUT they are willing to be tested to help my research into finding lost people in our family tree. I purchased these extra kits in good faith and now feel quite cheated!

  398. Mary Lippi

    Sorry …. there must have been auto correction for my typing. I did not type “meaningful marriage” information. Lets try just meaningful information can be shared and dna results compared in a productive manner. I have also found that individuals on gedmatch are much more likely to respond then those on Ancestry. com .

  399. Another nail in the coffin. I have had several in the last few months. I was shocked with this latest announcement showing up last night. And this is from a person who has already purchased well over a dozen DNA kits for family members, but I manage because they don’t give a rip about family history. And I probably should not admit this but I easily average 60 hours a week on research and that has been for seven+ years. It was not but three days ago that I reluctantly uploaded my entire database to a competitor of Ancestry. I am not so reluctantly today. I will be removing my link to Ancestry from my website. I agree with Mary Lippi about GedMatch. I was amazing by the responses I received once I moved my DNA test to them.

  400. ejdj

    I never recieved an email telling me of the changes…I am sure that I am in the top 10% of the multiple users of ancestry.com DNA…international Irish families like the Slevins and McLaughlins are very large…and when you come from a small town in which the population has been stable for over 300 years…there are many matches within the 10 generations covered by autosomal…that you can test for successfully…I have noticed that ancestry.com is close to 20% incorrect in the 160+ results that I have guest access to…or administer…in comparison to other autosomal analysts…there is no way that I can use up the 20 kits…that I keep in reserve for possible and known cousins…before July 18…I suspect that ancestry.com will need to make arrangements with researchers such as myself to keep our trust ..
    This choice by ancestry.com is obviously motivated by something discussed in the boardroom…and has probably been run through 5 or more committess and been researched by corporate counsel…and outside law firms…and the chief financial officers…and ancestry’s large investors..and ancestry’s small investors…who buy recurring monthly and annual memberships…beats me what is going on…i wish someone had asked me for my input…only reason that I can see for being so hamfisted…is because of an attempt to sell the company…or because it is in financial trouble…and trying to increase its income..??…please contact me directly….I am totally bewildered by this…what were ancestry’s other options..??..your currently…very very good customer..

  401. Jeff

    I won’t detail all my thoughts because a great number of others have already done so. It is apparent that huge numbers of people are going to be upset with this decision. This is a decision that may cost Ancestry financially as well as there will be NO reason to purchase any more kits since I won’t be able to add them to my account. Don’t need to hear the repeated statement about how it has always been the policy..blah blah blah. Company statements contradict you. Emails invite us to purchase more test for our families…ones that I guess we could do nothing with now. I know results could be shared with me but that does nothing for most of us. Ex: My wife should not have to create a whole new account just to activate a test that would then not be attached to “OUR” tree. Same goes for my mother, father, grandparents etc….

    I do understand the need for ownership controls but don’t believe this is the answer. Afterall consent was pretty much given when they spit. One such option would simply be the uploading of a form such as the one being developed by geneticgenealogystandards.com and posted on their facebook page “Genetic Genealogy Tips and Techniques”. Their are actually two forms we should all be using but the consent form applies here. It has multiple check boxes for both the supplier and the host to acknowledge and sign. This could simply be uploaded to ancestry their by allowing us to have multiple results hosted by us. Access could be guaranteed to the owners by Ancestry if the owner ever decided to act upon it. They should by right have access to it whether I host or not. Just my rambling thoughts on this subject.

    What I can confirm by this decision is this:

    1. I will NEVER have another reason to purchase another test kit as it will be useless to me since I already have more than just mine: (8 total)

    2. I will not and can not in good faith now suggest to anyone in my family on either side to purchase kits nor use the service. (only those who would need me to host/control results would this apply as those who did not need me to would already do so IF they wanted to)

    3. For those test I currently do host, I will continue to share the results and findings that the combined result of me hosting have and continue to produce.

    4. I will continue to support the development of standards and such like those of geneticgenealogystandards.com as they appear to have the best interest of all parties fairly involved.

    • Member Services Social Support Team

      @Anne: Thanks for getting in touch with us. Just to clarify, was your test activated on your own account or was it ever shared from another account?

  402. LE

    @ejdj >> In the Ancestry post above it says that you can still activate test kits so they appear under your account and you have July 16th and 17th to do so because the activation process changes on July 18th requiring DNA (spit) owner activation.

    If you know who you’re testing just add their info when activating. If you don’t know who you are testing yet, do as one blogger did put in first name Future last name Relative, give a birth year that is 1999 or earlier so it does not show as a minor and a gender. In your case with so many tests you might want to add the last four digits of the activation code to keep track which test is which in Orders in Process. The name, birth year and gender can be changed later when the test is actually used just make sure you enter it in the correct activated kit. And from what I understand there is no deadline for using/sending in the test for processing after it is activated. To activate a test you don’t have to open the tube, you just need to read the activation code from the tube or the sticker on the back of the included square brochure. Then just tape the box back up so everything stays inside until needed. (But of course don’t leave a used/completed test lying around — send it in promptly.)

    Activating now saves you some steps.

    From what we finally learned above, Ancestry modified the activation process when you are activating a kit for someone else during these last few days. You will not see an Informed Consent choice. According to Ancestry, tests activated for someone else are automatically opted out of participating in research projects (meaning the data won’t be used).

    For pre-existing tests you manage and those you activate these last couple days you will not see the setting for Informed Consent as a manager. (If there is no registered owner and only a manager I strongly feel [my opinion] that manager needs to see the status of that setting so someone can verify it’s status.) What we finally learned above Informed Consent was withdrawn by Ancestry for pre-existing tests that are managed by others so you will only see the Informed Consent setting on your own test.

    It is July 18th and after that activation becomes more of a problem especially in cases where the tester either does want to do anything more than spit or doesn’t have or know how to use technology to do what Ancestry will be requiring. If any of your testers that you manage decide they want the Informed Consent setting changed back to agree to participate or control of their own DNA test then you’ll have to follow whatever steps necessary to do so to get the registered as that test’s owner.

    Once Ancestry finally stated/explained what happened to Informed Consent on the test I activated Thursday and my existing tests that I manage and that it matched my tester’s wishes/decisions then I activated my other remaining test. Once I get the spit I’ll send them in.

  403. Karran Harper Royal

    What a way to cut back on your overwhelming large number of DNA customers. In the past year I have purchased more than a dozen kits from you. With this new change, you’ve ensured that I will use 23andme for any other tests. I was hoping that one of the changes you would make would be to add a chromosome browser. I’ve been told that you will never do that. You’ve just created a problem where there was none. I’m sure those who stick with you will just create phony accounts just to comply with this new policy and give the appearance that the test taker created the account. You know that elderly people will not create accounts. I hope this steady stream of negative comments make you change your mind. Why force people to open Ancestry accounts and get email address when they don’t even use computers. Bad move Ancestry.

  404. Kahealani Martins

    I was going to order 4 more DNA tests but with this change I won’t be. None of these people have computers let alone email addresses.

  405. ejdj

    LE – Thank you for the note…but ancestry.com is not my only activity in my retirement …I also actively and personally sponsor young woman and girls…in private schools from Kolkata to Bangalore to Chennai…and will not be able to zip back to the USA and Ireland…where my two stashes of kits are kept…before July 18…Ancestry.com should have given a one year warning to use up reserves…but I suspect that most of the current ancestry.com DNA users …have never developed genealogical interests as expansive and circumspect as mine…and now we can refight the debate…as to whether the one eyed person has power… in the valley of the blind…I hope ancestry.com contacts me directly…or extends a blanket one year moratorium…for those us who faithfully purchased their products and helped them build the tool..

  406. Pat

    @LE – great summary.
    @ejdj – no email here either! According to Jessica at Ancestry, “Jessica Latinović, July 14, 2017 at 9:27 pm: Pat, An email communication was sent to customers who manage multiple kits. Is it possible you’ve opted out of our email communication or this could have ended up in your spam folder? If you didn’t receive it, please let us know so we can troubleshoot why you didn’t receive the communication.” I checked my settings (even though I hadn’t opted out)and got back to her immediately and have still not heard anything back from her. Still no email about this change or about the sale on DNA kits going on. Has anyone else received an email about this?
    I guess I should count my blessings that I found out by accident from someone who had read the blog telling someone else who told me! At least I have time to activate my mom’s kit – at 93 she’s not about to start using a computer now! I just keep thinking of all the users who will first find out when they go to activate a kit (perhaps they’re out buying more now on sale, a sale that lets you order as many as you want without telling you you need a separate account for each one!). Even bloggers only got a 5 day notice.

  407. Karinne Cuthel

    Just as well that i have seen this on facebook…. I was going to treat myself tonight and buy another testing kit, i am wanting to use my fathers DNA. PROBLEM – he has Alzheimer’s and is in a nursing home! He can’t use a telephone let alone a computer. Why would i need to be setting up an account for someone who cant and would never use it! As i’m the one doing the genealogy this needs to be done via my account alone. I was looking forward to getting this done and for him participating on helping me put my family puzzle together… With all the complaints i see, you haven’t made a good choice and my story is a classic example. Thinking eldery and disabled people are going to open accounts thats just stupid! Thanks for saving me the money!

  408. Buff Gering

    As a recent user into Ancestry.com. Its confusing as it is. I recently done 5 other accounts with permission from my children for there children. They have little interests in Genealogy at this time. And at the same time I’m wanting to keep there privacy. Without creating more email accts, since they are minors. They lack understanding of what we do here. What you are asking is that we need to create phoney accounts. Now I’m holding off purchasing other kits for my elder family members. Keep it simple, not more complicated.

  409. Dave Parr

    I also don’t think this is a helpful change, certainly not one I would have agreed with, if I had been consulted. It seems to me, as already stated, that it would be trivial to create temporary email accounts, and dummy free Ancestry accounts, to circumvent this change but will I be likely to bother… No, I don’t think I’ll be paying for any other members of my extended family to take a test. And, I agree that this is likely to lead to even more useless matches with users with no tree and no wish to communicate, as if I didn’t already have enough of those. Well done Ancestry!

  410. Patricia Secord

    My tree has over 10,000 people (about half of which are my ancestors, the rest are my husband’s). So, now if I have a family member do a test, they have to open an account and their DNA will be attached to this new dummy tree? Which of course won’t be built out like my own tree. How will we see any matches? Am I over-thinking this? Or just not getting it?

  411. Anne Scott Frankland

    Member Services Social Support Team — My test was activated on my own account. It’s always been on my account. I am the owner of my own test. Why would it change??

  412. Anne Scott Frankland

    Ancestry — Answering your question!

    Member Services Social Support Team — My test was activated on my own account. It’s always been on my account. I am the owner of my own test. Why would it change??

  413. Jim

    This is a really dumb and unnecessary move. You could simply get a consent form signed by the spit donor, witnessed and mailed in with the sample. A witnessed signature is enough for a person to sign to satisfy the requirements for a Living Will or Do Not Resuscitate form or to participate in their DNA being used for research at a hospital. Then the one person in an extended family who is interested in genealogy could control the DNA on behalf of their relative. Clearly if you expect people to continue buying kits for relatives, you also expect them to create fictitious email accounts and fictitious Ancestry accounts, since elderly and computer illiterate persons with no email account and no computer access are absolutely not going to create and manage accounts, even with the “help” of the person paying for the test.

  414. Roseann

    I agree with almost all of the above comments. All you have done with this latest move is for your own benefit as a company. I will definitely be testing all my family in the future on a different platform.

  415. On Amazon Prime day I ordered an AncestryDNA kit for my grandmother who had already tested at FamilyTreeDNA, because they don’t have the database size of AncestryDNA. The kit arrived yesterday, and my mother gave me the information to register the kit in my account, thankfully before this deadline. My grandmother is 95 years old. She does not have an email address. She can read a screen when shown to her, but cannot navigate a computer or tablet. The steps needed for her to sign up for her own Ancestry account would be a giant hurdle. Yet the oldest generation is the most important one to test.

    In another case, I paid for a kit for a more distant relative. The person created an account and took the test. They have attempted, but still have not been able to successfully change the account settings to allow me to access the data. I later spoke with a researcher who helps connect adoptees to biological family. I mentioned this to her. She said that I had made a rookie mistake. She always activates the kits she sends out. It is the best practice in conducting successful research. This is not something that Ancestry should be prohibiting.

  416. Lynn Voyles

    This will result in a huge mess for your subscription paying customes. Ancestry DNA result were already a huge mess for your paying customers. Your commercials have already reeled in many people who just want to know their genetic makeup and have no interest in genealogy…therefore their results are useless to your paying customers who are using DNA as a tool for research and solving brick walls. There are so many results that are not linked to a tree and that is very frustrating for your subscription paying customers. If you want to do something good for your loyal subscription customers you should make all test go through a subscription, therefore allowing a subscription member be the manager. Otherwise, these results are useless. I’m glad I have the 4 test under my account already done. If I had others to test I would have to think twice about having them done now.

  417. Ann Moore

    Your “free” search of English surnames is also laughable. I counted the same names more that 10 times out of roughly 10 pages I reviewed. Ancestry is a hoax.

  418. Ned Little

    I echo the outrage already voiced regarding this change. This is a ridiculous change that adds security for no one. Anyone can create an ID and pretend to be the person that they are testing. I suspect that persons that continue to use the Ancestry service will do this. I personally will not use Ancestry again and will cancel my membership at expiration. There is clearly an ulterior motive at play here. The dishonesty in this surprises and disgusts me

  419. Katherine Webb

    Jessica, You keep repeating the same thing over and over. Don/t you get it. We are not buying that. We are telling you that we are all going to leave ancestry if this isn’t changed. Even the ones that haven’t posted a comment on here have told me the same thing. You have made money off all of us for years and we are finally getting fed up with you only caring about making money and not us.

  420. Scott Anderson

    I’m commenting only to add my name to the list of folks opposed to the one-DNA-test-per-account change. I have an “All Access” world-wide account. I was planning to buy two more kits for a September visit with family, but definitely won’t now. I was hoping to slowly distribute DNA kits across my family, but it would be insanely frustrating if I need to help each of them set up an account they will never log into again, and feel like the only reason I’m doing it is to pump up “subscriber” numbers. Why not just a management consent form or some easy paperwork? Why make it harder for family researchers? I’m really disappointed.

  421. Judi

    I manage about 30 kits for friends, family, friends and family of family and friends, etc… — I just saw this and activated the last kit I have on hand. I usually order 5 or 6 at a time when on sale and keep them on hand as I promote people doing testing all the time. Most of them never even look at their results when I invite them to their own results… I will send them a pic of their ethnicity breakdown and communicate with matches for them. If they had any interest in seeing or working with their results, I would transfer administration to them, no hesitation, and they would share it back with me (or I remain as an editor anyway). As many have said, this seems like a really bad move for ancestry. Most people who test don’t want to mess with it and those that want to, would be creating their own account anyway to begin with. I typically send them a copy of the terms before I send them a kit. I manage multiple kits on familytreedna also but at least I was able to do it with my email … the multiple logon is a pain in the butt but they still don’t need to be involved. It was really nice that you didn’t have the multiple logon with Ancestry. Do you really think that the people who don’t manage their own kits today give a hoot about the changes you are making? There is a reason they don’t manage their own kits. This really is a bad move on Ancestry’s part. So sad.

  422. Judi

    Yes, and my email arrived at 1:05pm today, the day before this is implemented. Lucky I checked the email account or I wouldn’t have activated the one kit I have left destined for an 85 year old who is challenged with the TV remote.

  423. Judi

    I have about 45 kits in my list and manage probably over 35 of them… along with 5 more pending. I guess I would be considered a heavy user… and have an all access account. I have only been doing this for 7 years but am very active.

  424. Anne Scott Frankland

    Ancestry – Why did you not respond to my answer to your question??

    My original post – Anne Scott Frankland — July 15, 2017 at 9:59 pm — Ancestry — Why am I not the owner of my own DNA test?? I am shown as the manager.

    You asked — Member Services Social Support Team — July 16, 2017 at 9:43 am — @Anne: Thanks for getting in touch with us. Just to clarify, was your test activated on your own account or was it ever shared from another account?

    I answered — Anne Scott Frankland — July 16, 2017 at 1:20 pm — Member Services Social Support Team — My test was activated on my own account. It’s always been on my account. I am the owner of my own test. Why would it change?? (I answered and did not hear back from you!)

    Then I get an email stating — Your Ancestry Support Case 01196992 Has Been Closed. You never answered my question – so you never helped me. Why would I have a case number??

    And – as stated above – my test was activated on my account.

    • Member Services Social Support Team

      @Anne: We are very sorry for the delayed response. You are the Owner of your own AncestryDNA test, so this has not changed. However, you may not see the title of your role update right away on your Settings page. As we work to roll out these DNA updates, you should see your role switch from Manager to Owner within the next several days. At this point, you’ll be able to remove a Manager from your test, in addition to the capabilities you currently have.

  425. Donald Sigwalt

    It has been stated many times here that “it has been Ancestry policy that only those with legal authority (such as a legal guardian) can activate a test for another user”. Will people who actually are legal guardians of other people, for example their minor children, still be able to activate tests for them?

  426. ejdj

    As a large multiple user…with many kits unused still in my homes in US and UK.. I also did not get an email till yesterday…there is no way that I can even fake a registration on those…as I am working with underpriveleged children in India..

    I suspect that ancestry.coms customer service department did not take the pulse of its customers…and the lives that they lead…or maybe they did…and I am supposed to get the hint…that myself and my family are no longer welcome customers of ancestry.com

  427. Pamela

    I received an email today advising of this change taking place and feel extremely disappointed in ancestry.com. I had mine and my husbands dna tests done then paid to have our adult daughters tested and also treated my husbands sister to a test ,all are managed by me.. These tests totalled approx $1000 New Zealand and as I have the interest in genealogy family were happy to supply the spit if I paid. They are not really that interested in genealogy and don’t have the time or inclination to set up their own (free) accounts but are happy for me to manage their dna results. I was hoping to treat a few other members over the next year but that won’t happen now. I am just adding my voice to the many others who are so disappointed with this new regime.

  428. Andrea Olmanson

    I manage kits for numerous Vietnamese Amerasians who are unable to do this themselves. I have spent many thousands of dollars over the years for Vietnamese Amerasians and their American relatives when tracking down biological fathers. Whenever I can afford to do so, I buy Ancestry kits to have someone take to Vietnam for me. Ancestry is now putting the brakes on this particular reunification project. Does Ancestry really think that someone who was completely denied education by the Communist Vietnamese government, and who lives on about $140US per month is going to be able to afford and understand an Ancestry subscription? For shame.

  429. Martin

    Dear Ancestry,
    I can understand the need to protect the privacy of information and I have already discussed this change of rules in terms of activation with your staff at WDYTYA in April as I was aware of the impending changes from February.

    I felt reassured at the time as even if an account had to be created that ownership could be transferred and the account used to register the kit could be let go dormant or used as a viewing account with full ownership transferred to me.

    All kits I have activated I have permission to manage and own and in the case of very elderly Aunts in their mid 90’s I have written permission from their children and verbal permission from the test taker who never used a computer.

    However your new system creates a number of issues not found anywhere else. (FTDNA allows the same email for multiple accounts).

    The main issue is the need to create email addresses for elderly relatives etc and non-elderly who want to do the test but have absolutely no intention of owning or managing the test.

    They said I could set up a temporary email, set up the Ancestry account but have explicitly asked that the email is then destroyed as having an Ancestry account in their name is one thing but an email account is another. I would then be granted MANAGER but not OWNER of the kit in your new setup and without an email to reset a forgotton password years down the line etc what happens then?

    The legal question arises is what happens when the email account expires and for example the dormant ancestry account gets hacked for example and I’m removed as manager. (The same can happen for a deceased elderly relative). I lose control over family DNA through no fault of my own. Who is then liable for the DNA?

    Ownership implies responsibility where as having limited management access puts the liability back to Ancestry as you have now made your product non-transferrable.

    I need some clarity on what happens to the accounts of deceased relatives where I manage accounts and accounts where I have been given de-facto ownership in your new setup.

    I now have an annoying issue. A very close relatively who has not done a DNA test and is not an Ancestry customer is very concerned that very close relatives (Parents Siblings etc) will now have DNA in essentially un-owned accounts and to put it in her words “floating around unprotected in cyberspace” rather than in my protected and managed account.

    As a result she feels that if I cannot get full ownership of future family tests that Ancestry need to take their protection a step further and require consent from all relatives within 3 degrees of consanguinity of the tester to give permission before a test can take place under the new rules as the safety of the kits can no longer be guaranteed by people who want to test but don’t want the responsibility of ownership.

    Under the current situation the DNA is protected in my central account with difficult passwords and an email address additionally protected by multi factor authentication. The future won’t be like this and we now have a situation where DNA will possibly end up leaking into the public domain and where this happens I suspect that Ancestry could be liable even to people who are not their customers.

    I would be grateful if these concerns are addressed.

    Thank You.

  430. Martin

    Dear Ancestry

    Further to my previous post I would like to confirm that not only will I get Ownership of my DNA KIT but also full Ownership of all KITS activated in my account as explicitly agreed with the test takers. Anything else would mean that Ancestry was in fact taking Ownership of these tests.

    I have thought of a potential solution to the Ownership Problem of DNA and Ancestry are in a unique position to deal with this issue.

    1. Ancestry provides a form and mechanism to transfer DNA Kit ownership to another person through the filling out of a form and then possibly a cooling off period of say 7 days during which time they could cancel the transaction.

    2. Once the Ownership is transferred it is then owned and managed and most importantly protected by the new owner in their account.

    3. As part of the transfer the Test Taker Owner is warned that they are transferring ownership and to retrieve it they will need to request the DNA kit back from the owner.

    4. However the clever bit where there is a dispute is that the text taker can apply to ancestry to recover the DNA to their account and in doing so to prove their rightful ownership re-submit a recovery DNA sample at not more than the cost of a standard atDNA test and once a 100% match is confirmed by Ancestry the DNA is removed from the account and transferred back to the original owner.

    In this way many issues are resolved, the family genealogist can own and manage a DNA kit for a family member but there is a mechanism to recover the DNA back from the family genealogist if needed. This will then empower everyone rather than having DNA sitting in dormant accounts in danger of being lost or hacked especially if the original test taker is long since deceased.

    Thank you again.

  431. Anne Scott Frankland

    Member Services Social Support Team – Ancestry – “At this point, you’ll be able to remove a Manager from your test, in addition to the capabilities you currently have.” What does that even mean?? Am I not even the Manager of my own test?

  432. Charlotte

    I just wanted to add my voice to the feedback. I agree with what everyone else has said in that this is a ridiculous move! I had my Grandma and Great Uncle tested who are both 85+ and have never used a computer in their life! Surely getting testers to sign a consent form when they took the test would get around the problem of legality?!

  433. Voncilleb

    I am on the side of those opposing what Ancestry has done. I really see this as a move for Ancestry to make more money. If I am correct a “free account” will not provide 1. Shared Ancestor hints, 2. DNA circles and, 3. New Ancestor discoveries. If they are trying to protect the privacy of people I think it is a failed policy because criminal minds will always find a way around. Genealogist are interested in finding ancestors and the DNA test is just one source.

  434. Malesa Smyth

    Ancestry, I’m disappointed in your new policy, as many others are. You see, I’ve been searching for my great grandfather’s biological family for about a year and a half. I’ve almost have the family mystery solved when you create this roadblock for me!!! I’ve been looking for him for 4 years now when I knew that I was getting nowhere. Then I did my DNA test. Still no results. Then about a year ago I personally paid for my uncle and his first cousin’s DNA test. These men are 80 year old and wouldn’t have taken the test or created the family tree. They donated their spittle and gave me permission to use it for family research. I was so excited! So far, I’ve figured out my great grandfather’s biological mother. Ancestry confirmed this family line. I know who his biological father was-I’m just waiting for Ancestry to give me a confirmation on the family line. I have looked extensively at my DNA matches in this family line. I called your Ancestry support a couple of days ago and the person told me that unless EACH DNA TEST HAS AN ACTIVITLY PAYING SUBSCRIPTION, THE DNA TEST WON’T BE FURTHER PROCESSED!!! My great grandfather was born during the Civil War and was probably put on an orphan train. He became a laborer for a German family and took on their German name. My uncle, cousins, and I were waiting for this information. What a disappointment!!!

    I’ve told numerous people how much I’ve enjoyed Ancestry and have encouraged them to do a DNA test and create a family tree. Now I have to tell them about your new policy that was made so that you can get more people to subscribe. It’s all about the money!!!
    I’m no longer a faithful customer!!!

    • Member Services Social Support Team

      @Malesa, thanks for commenting. We are very excited to hear that you are getting closer to breaking this brick wall and we sincerely hope that everything continues going well. When you called in, it appears that some incorrect information was provided. We’d like to clarify that an active subscription is not required for the AncestryDNA results or any future updates we have. There are some DNA features that require an active subscription (particularly those that rely on family trees), but everyone will be able to view their Ethnicity Estimate, DNA Match list, and Genetic Communities, with or without a subscription. In addition, if a DNA test is shared with you and you have an active subscription, you will have the full access to those results, even if the Owner simply has a free Registered Guest account. We hope that this helps to clarify some of these concerns and is helpful to your research. We’ve also linked an article that explains further how a subscription impacts your AncestryDNA results: https://support.ancestry.com/s/article/ka215000000TzyiAAC/AncestryDNA-with-an-Ancestry-Subscription-US-1460090085520-3160

  435. Chris

    Um, yeah, this is no longer a fun. ALL KITS PURCHASED PRIOR TO THE JULY 19TH DEADLINE SHOULD BE GRANDFATHERED IN USING THE OLD GUIDELINES. PERIOD. Ancestry.com did not inform me AT THE TIME OF PURCHASE of the additional steps that must be taken to register these kits. As an ‘All Access’ Ancestry.com member and our family’s genealogist, I must decide if continuing to build our family tree on Ancestry.com is worth MY time and money. I will be researching downloading all of our kits to GEDMATCH and actively building a tree on FamilySearch.

  436. Leroy Harper

    I had my DNA tested when you first started the testing and the upgrade you offered free. Since then I have added it to FTDNA and had additional testing done there. As for my DNA searching I use FTDNA and only use Ancestry for Family tree searches as I have been doing for the last 10 years. If I need any other DNA test done, I will be using another Test site.

  437. lish184

    WHY can’t I see the older tests (activated prior to this change) on the DNA app you all have? And the DNA icon on the regular ancestry app gets an http 400 page not found message? Seriously, I paid for all these tests, I should get to see the results of them on your apps. I was entrusted by my family to be able to do this, now you’ve rendered that ability impossible. Not helpful in the least.

    • Adam

      The AncestryDNA app is set to only display your test from your account. You can always view all of the DNA tests that you manage or can view on your account directly on Ancestry through the DNA page or by downloading the free Ancestry app. In the Ancestry app, you are able to select which test you would like to view when accessing the DNA portion of the app.

  438. Donna Huot

    I had just activated 3 tests before you changed and I can tell you that I will NOT be buying anymore from Ancestry. I had planned on getting 4 more tests but, alas, you do not care about your paying customers so I will go elsewhere when I am ready to get the tests. I, too, am the genealogist in the family and have been a full subscription, including Newspapers.com & Fold3, for over 12 years. I am really getting very tired of Ancestry no caring about its customers and continuously making changes that make it more difficult for us to work on our ancestry. This change is a very bad move on your part.

  439. Martin

    Dear Ancestry Support Service

    I would be very grateful if you would offer a response to my previous comments.

    I would like the following clarified.

    1. When you have completed the change will I own all of the DNA tests in my account? I have read that I will only own my test and will only manage the other tests. If this is the case who owns them? I presume Ancestry. Please don’t respond and say the test taker as they have no access to Ancestry and don’t want access. They have entrusted ownership to me and would hope Ancestry acknowledges this. What do you require a letter from a lawyer to prove this?

    2. Your new system has no flexibility. You know you are promoting the setting up of other email accounts by third parties to all an AncestryDNA activation so you can say Ancestry didn’t authorise this. Some people want to contribute DNA to help in family discoveries. Families are families not corporate institutions and if there is a rare dispute I offered a solution to recovery of DNA in a previous post by submitting a DNA sample to match. This would be relatively inexpensive and offer a solution without the need for lawyers.

    Therefore can you please simply post on here for the benefit of all customers your disability discrimination statement highlighting how family members not capable of operating IT equipment either through old age infirmity or other disability can participate. If you do not want people incapable of managing their own account to contribute to a families research you need to make this clear and transparent at the time if DNA KIT purchase. As part of charity work I undertake I have responsibility for ensuring compliance with the UK 1998 data protection act and the way you have implemented these changes terrifies me in respect to the lack of management and control that will now occur with DNA.

    3. Finally due to this lack of control do you think it is legitimate that a child for example could request Ancestry to remove their parents DNA as technically they own 50%. This is a potential scenario where you no longer have the responsible family genealogist owning mananging and protecting DNA kits.

    For the benefit of all and in the interest of positive customer relations going forward please address each point above.

    Many thanks for your time.

  440. Meredith

    Unfortunately, you have now made it so my family members who had agreed to take the DNA tests I purchased to provide for them will no longer do so, since they have to jump through all the hoops. One said “Sorry, but I am not getting involved with Ancestry, nor am I going on line with them.”

    I’m sorry I didn’t know about these changes when I purchased my two extra kits on July 11th, as now I feel I have wasted money.

  441. Meredith

    I’d REALLY like to read some responses to Martin’s posts. It seems he has some very reasonable ideas to resolve what seems to be the main issue. My two planned test-takers are in their nineties and I may not have access to their DNA for much longer. What happens if someone does jump through all these hoops to activate a test and transfer management and then dies? Who then gains “ownership” of their DNA?

  442. Meredith

    ‘Nother question…Now that the five family member kits I already manage are no longer fully under my control (I can’t revise the “Informed Consent” section), how does my mother get “ownership” of her test data, so she can take away any consent she may have given you “a**holes” (her word) since she doesn’t want to help YOU out with anything anymore?

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