Posted by Ancestry Team on March 20, 2017 in Website

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Last year, we announced the purchase of Family Tree Maker desktop software by Software MacKiev and because we wanted to make the transition to a new owner as smooth as possible, we committed at least a year of customer and product support.  The goal has always been to maintain the capability to share your family tree data between files on your computer with your personal Ancestry online trees. We’ve been hard at work co-developing a new Ancestry gateway with Software MacKiev to use in their Family Tree Maker 2017, which will be available soon.  We believe Software MacKiev continues to deliver the best value to users of Family Tree Maker with their focus and expertise in software solutions.

What you should know:

  • TreeSync will be replaced by Software MacKiev’s FamilySync™. In the new FamilySync, Ancestry’s search, merge, and Ancestry hints will all work as they do now for users who sync with their Ancestry trees and you can also look forward to more exciting new improvements.
  • FamilySync will be available only in Software MacKiev’s Family Tree Maker 2017 edition, which will be released on March 31, 2017.

The upgrade is free for all users who purchased a copy of a MacKiev Family Tree Maker edition since March 1, 2016. Those with previous Ancestry editions, or who got a free copy of Family Tree Maker 2014.1 or Mac 3.1, are eligible for discounted upgrades. The pre-order upgrade is $29.95 for those who sign up for Software MacKiev’s mailing list before March 29 and the upgrade will continue to be a discounted price ($39.95) for a limited time after March 29.

  • Between Wednesday, March 29 and Friday, March 31, there will be a short period where syncing functionality may be interrupted as Software MacKiev rolls out their new syncing technology.
  • As of March 29, 2017, Ancestry will no longer be supporting TreeSync, given the introduction of Software MacKiev’s FamilySync™. Software MacKiev will continue to handle all related customer questions for Family Tree Maker.  Visit Software MacKiev’s Family Tree Maker Support Center at if you have questions.

For additional information, news and discounted upgrade offers for Family Tree Maker, visit


  1. Gary Inglish

    I personally am looking forward to the new technology, however many users will want to know what interface/functionality with will remain for existing versions of Family Tree Maker FTM 2014 and earlier. I understand from you post that Sync and Hinting will be affected. Will existing FTM editions still be able to connect to Ancestry at all? Specifically what (if any thing) will continue to work with Ancestry?

  2. Karen

    You can use earlier versions as a stand alone database program but they will have no interaction with Ancestry

  3. LE

    You wrote: As of March 29, 2017, Ancestry will no longer be supporting TreeSync, given the introduction of Software MacKiev’s FamilySync™.

    Please clarify that statement.
    Will help simply not be provided for TreeSync as of March 29 but TreeSync will still function OR will TreeSync no longer work/function as of March 29?

  4. Pat Palm

    I updated to the 14/1 version and purchased both the cd version and the thumb drive version in mid February. Will I have to pay again for the 2017 version?

  5. Barbara Zehner

    Will we receive an e-mail regarding pre-ordering the Software MacKiev’ upgrade at a reduced price?

  6. Catherine Parker

    I had Family Tree Maker. It was updated several months ago. Now it is gone from my computer. Did this change have anything to do with it? I can reinstall it from backup, but it will probably not be the latest version.

  7. Catherine Christie

    I purchased FTM 2014, from UK company when I visited one of the London Who Do You Think You Are shows. Installed it and still had trouble with it, and was told to remove it as there was a bug in it, and re install it again. I did that and for some reason i ended up with two of the same family trees. Support I got was not that a good from Ancestry, so just ignored it on my system. I do not have a very large tree, but lots of documentation. which I have built on Ancestry.

    Since you are coming out with at the end of March 2017, would it be wise to just uninstall the Family Tree Maker 2014 I have, which I do not use, with all it.s faults. and purchase the
    NewTree Sync system you will be selling? Please confirm it will be able to Sync with Ancestry.
    Thank you.
    Please advise.

  8. RR

    I signed up for the mailing list today, March 20, but I see only the $39.95 upgrade price option. Nowhere does it mention the the pre-order upgrade of $29.95 for those who sign up for Software MacKiev’s mailing list before March 29, as referred to in the above information. How does one get the $29.95 upgrade price?

  9. Karen

    To get to the pre-order link type this URL into your browser window:

  10. Tammy Dobbs

    I just bought the upgrade to 2014.1 on a flash drive on 2/20/17. And now I will have to pay for ANOTHER upgrade???? Why we’re we not told then there was another update coming? We should at least be credited for the amount we spent. 🙁

  11. Jo Ann

    I am using FTM 2012, I have my tree on my desktop. I do have a membership for
    Do you mean that I will not be able to see leaf hints and click on them to access information about my ancestors? What good will my Ancestry membership be?

  12. Ron Jenkins

    Roots Magic was supposed to be coming out with the ability to sync to Family Tree Maker. Is this still going to happen and when?

  13. toni

    I attempted to install the latest patch/upgrade/something and was told I was not registered. So I registered again but it wouldn’t accept it. After 3 failures my option was to send a picture of my disk. I did that and have heard nothing. If my 2014 won’t work I’m switching to Legacy.

  14. Michelle Watson

    Upgrade info: The upgrade is free for all users who purchased a copy of a MacKiev Family Tree Maker edition since March 1, 2016.

  15. Linda E

    I currently don’t have a family tree maker on my computer. So if I purchase the new version is it going to cost $79.00?

  16. alan

    Up the river without a paddle! I am an FTM 2014 user. Have been very leary of the future viability of FTM ever since got rid of it. Since the final hours of support are upon us, I tried for one last sync between FTM 2014 and Ancestry (had not done one since Nov 2016). Both of my trees would not sync. And so I reluctantly upgraded to FTM 2014.1, did all the conversions, file compaction, etc. Same problem… sync does not work. Tree with 4,300 people got an error regarding “Mappings Handling” and Tree with 17,700 people got an error of “Family Tree Maker 2014.1 has stopped working”. I will not be upgrading to FTM 2017 until I see that it is a viable product and all of the bugs are worked out. Am not willing to waste my time and money. I will be ready to sign up with RootsMagic instead, assuming they will soon have a product that syncs properly with

  17. alan

    Addendum to my recent post. I have now lost access to my Tree that was being synced with FTM 2014.1 when FTM errored out. When I try to access the tree on, I am unable to work on the tree and am told that FTM is “updating the tree”… even though FTM stopped working and I closed it. I clicked on the option in to “Cancel Update”… nothing happens. Hopefully the Tree will become available at some point in time. This is exactly the scenario I was concerned about in this new situation with FTM. I am rapidly losing any willingness to continue with an upgrade to the new FTM 2017. Doesn’t appear to me that the sync issues have been thoroughly tested and resolved.

  18. Jim

    Why are we only hearing about this only from Ancestry while getting nothing from MacKiev about it?

  19. Shirley Farrar

    I understand there was a free upgrade of FTM. I am on 2011 and Windows 10. Unsure who has provided this upgrade.

  20. Carolyn cox

    I bought FTM 2014 in September 2016, I recently was sent a free upgrade to 2014.1 which I loaded and which after some difficulties now works. I have joined the FTM newsletter . Will I get the free upgrade or will I have to buy it?

  21. mlsdavis

    What’s the answer to the RootsMagic question? Is there still going to be a sync option there, and if so, when?

  22. Jim

    Dear Member Services Team. I have been to over and over again, and I CAN FIND NOTHING ABOUT A $29.95 UPGRADE. Are you sure it is there? All I can find is the stand alone price of $79.95 if you have never owned FTM before!

  23. Jerry Smith

    I am not understanding this. Why is it suddenly announced that in 1 week Ancestry will no longer sync with Family Tree Maker unless I immediately upgrade to FTM 2017 and pay more money. The same thing happened on Dec 31, 2016 when I had to drop everything to update from 2014 to 2014.1. At that time I was advised to make a duplicate tree file on Ancestry. I took me 2 months to get most of the bugs out of that.
    Why can’t there be a grace period where both programs are functional and able to sync? So that we who paid both for FTM and Ancestry can have time to be able to do an orderly transition with having to stop our research to recheck and debug our existing work.

  24. RR

    First of all, why can you not answer the questions posed here? Several of us have asked about the $29.95 pre-order upgrade those who sign up for Software MacKiev’s mailing list before March 29. I signed up & received the e-mail, but nowhere was an option for the $29.95 price. Clearly I’m not the only one with this issue. Could you please tell us how to get this upgrade price!

    And I agree with the post by Jerry Smith. Why are we being told about this at the very last minute? My trees contain very detailed sources and media. If my trees crash, this will not be just an annoyance–it will be catastrophic and decades of research and thousands of hours of work will be lost. I know there are countless others who will be in the same boat. Telling us about this change at the very last minute is not the least bit reassuring that this will go smoothly!

  25. KC

    My trees haven’t been in sync since 2015 although I was a Ancestry world subscriber – every time I hit a glitch and requested help, I was told Ancestry was in charge while MacKiev prepared to do a good job when they took over. When I went to sync in Dec 2016 – Ancestry would only tell me to unsync trees – they would not help further. This past week I had to unload Windows 10 and reinstall. My disc was FTM1400 – it wasn’t the upgrade FTM1401 that an tech handled. I did not install either of the FTM 2014 or FTM2014-1 software thinking that it would be a cleaner install to just install the fresh new product. Am I right or should I be installing the FTM2014-1?

  26. MDubuc

    ALL: As you go in to this…just think back and remember how messed up the ‘New’ Ancestry rollout was. I suggest you have everything backed up, and a large bottle of aspirin.

  27. Glen

    I purchased Family Tree maker deluxe a few years ago which still works. However I also purchased an upgrade in 2012 which had glitches and which has now gone off my computer. As a result I lost many files and those backs up and saved not being able to be accessed or read due to corrupted files.

    Since obtaining a new laptop a year ago I reinstalled the old family tree maker deluxe which works to a point although will not allow me to link to one of my trees saying it is linked? Can someone from Mc Kiev advise me please whether I can purchase an upgrade, or need to purchase your new product wnich was available prior to this new upgrade? Is there a number one can call Mc Kiev on? The deluxe version is for Windows XP and Vista. THe 2012 upgrade which didn’t work at all for Windows XO, Vista or 7. Am now running Windows 8.1. Thanks

  28. Peter

    Here we go again. A weeks notice that the 12 month support after the last fiasco stops at the end of March. NEVER ONCE (unless cleverly concealed) did you admit that you would cease TREESYNC functionality at that time, only that you had sold off the software. Now, obviously as a sweetner to the deal with mackiev to reduce the costs of redevelopment, it appears you are just pulling the plug. You really are a shady pack of bastards.

  29. Steve Colburn

    I followed the update instructions and the 2014.1 update installer still says I do not have FTM 2014 installed. I do!

  30. Linda Folk

    Will I be able to sync my Family Tree Maker with McKiev? I haven’t been able to sync FTM with Ancestry for a long time and have worked directly on Ancestry instead, so I now have almost a year of work to replace somehow on the Family tree Maker or just give that up and buy McKiev? Will McKiev sync directly with my working tree on Ancestry so I can just start fresh with McKiev? The reason FTM wouldn’t sink with Ancestry anymore was, as it was explained to me by Ancestry customer support, because I have over 50,000 people along with their data in my huge family tree. How can I make my family tree work with the Software McKiev? Is there a way for me to split the tree first for easier sync? Will McKiev be contacting those of us currently using both Ancestry and FTM before the end of March? How can I make the best possible transition?

  31. Jerry Smith

    So what it looks like they are saying is that if we purchase the FTM 2014.1 that we already received free 3 months ago within the next week then we can get FTM 2017 for 29.95.

  32. Sue Carran- Stout

    I was given a free 14.1 upgrade but bought the CD when MacKiev took over from Ancestry, I wasn’t impressed as it still had many of the same glitches that were in the old Ancestry version, plus several new ones. In February this year, I was given another upgrade to 14.1 and it has been a nightmare. Whole families duplicated, relationships altered, trees that were perfect on Ancestry were a mess once synced to FTM. I am spending hours trying to sort out the mess and am now too frightened to sync any of my five trees. So what will FTM2017 do for me?

  33. Darryl Klinge

    Once I’ve heard of the hassle that Ancestry discontinued Family Tree Maker and later, sold it of to MacKiev I’ve started to look for alternatives – FTM on the Mac has always been troublesome. I’ve compared several genealogy apps for mac and finally bought Macfamilytree 8, never regretted my decision. Finally a working sync across my devices and they also got an impressive mobile app for my Iphone. Their site is:

  34. Vivien Winterburn

    You have informed me that I can obtain the new MacKiev version at a discounted price as I own the Ancestry 2014 version of FTM – but not let me know how I can order it before 29 March and also what price in UK currency it costs – no use quoting dollars to me as I live in UK!

  35. Tina

    Hello Can someone please tell me where are my DNA results that were submitted in January 2017? They showed delivered a lot earlier than what you all recorded and it has now been over 8 weeks. I have purchased a total of 7 tests. I would think I would be given a little more consideration that what is being given especially since one that is pending is my own test. Please advise! thank you

  36. Barbara Mills

    I can’t believe how many people are panicking over this and don’t read the published information – People, please go to the MacKiev Family Treemaker Website – there are 2 really well written articles about this change over to the new FTM2017 release and links in the articles to order the new version. If you have already purchased a version of the MacKiev FTM product you are eligible for free or reduced price upgrade to the new 2017 FTM and the site will help you determine which one you are eligible for. I ordered my upgrade lastnight – I know that I was not eligible for the free version so I ordered a payfor upgrade and it was a very easy process to get the upgrade advance ordered.

    As far as those of you who are having trouble syncing your Tree with Ancestry – you should be contacting the people at MacKiev to have a chat with them to have them help you with your trees and your version of FTM – I had problems with my FTM 2014.01 version that wouldn’t allow me to sync after Jan 27 and the people at FTM were very helpful once the problem was identified and a fix was figured out. But you can’t just complain about your problem and not work with them to expect them to help you get a fix. Please use the live chat for best results in getting your problems worked on and identified and then fixed. I found that the MacKiev technicians were very helpful but know that the people at Ancestry are not who you need to be talking to about the bulk of the problems anylonger so it does’t really do any good to talk to them about your software issues and they will likely refer you to the techs at MacKiev to help you get your problems resolved. MacKiev does not have a phone number you can pick up and call – you need to go thru the website to report the issues and then get on the live chat for best results – the technicians are very helpful – believe me, I know – if someone doesn’t seem to know what you are dealing with ask for another technician who may be more knowledgeable – as in everything – they will have newer people working on the chatlines and more experienced people available too that can be brought in too if your situation warrants it.

    So to summarize – Please go to the MacKiev site and you should be able to get most of your problems and quesstions answered for both the upgrade and syncing issues. I’m so looking forward to the new upgrade and can’t wait to see how quickly the new Sync works – I have a tree with nearly 50 K people on it so speed is important to me!

  37. L A Freeland

    Is MacKiev a Russian company? I am done with FTM and looking to switch to some other program. Does anyone have experience with another program that equates to FTM?

  38. LE

    for Matt from MacKiev — An issue others may be dealing with
    You seem to be a voice for the company.
    A cousin of mine made a purchase very recently (not knowing of the changes coming) because of an Ancestry Support suggestion to fix a problem. I think it was last week because the USB drive she bought is not shipping though the explanation was not clear to her as to why. (I explained what I think is the issue the impending release.) She also bought some of the other software options but later discovered some will not work on her computer. She wanted to cancel that part of the purchase but no one has responded by email and the sales office phone number that her bank got for her finally took a message but has not responded either.

    Having a sales customer service staff (that exists and is responsive) to address these types of issues is important, or at the very least clear information on the website as to how to contact someone regarding a sales issue. If it is Live Chat than say so and what times it is available but realize that many people are uneasy about such things or just don’t know how to use it. At present time all one can find is tech support options. Nothing mentions what to do about sales issues/problems and that frankly makes a lot of people uneasy about a company.

    My suggestion is the Software MacKiev make it clearer and easier for customers to contact the company in regards to sales issues.

    I personally have not have any problems with 2014.1 (or the earlier versions) or the software option plugin that I bought last year.

  39. Karen

    LAFreeland the bio information for the company says it is headquartered in Boston and the main workshop is in Kiev, Ukraine.

  40. Matt from MacKiev

    LE – we are currently out of stock on FTM 2014.1 DVDs and USBs, but no need to worry – for those who are waiting on their order, we will be shipping them the FTM 2017 version when it is released, and they should have received a download link for FTM 2014.1 in the meantime.

    Regarding the other question, the best way to get faster support is indeed to use our Live Chat – a link to speak with someone via chat, as well as hours of operation, can be found by searching for “live chat” on

  41. veronica sanchez jones

    peace on earth to all. rich,poor ,middle class, we must all have respect for one other and try to fix this ugly nightmare together. the jones eatate was robbed by attoney bilk freed douglas l hintergardt jams the judge pro team, lacers the plan. we been abused emotinal mentally for over 17 year do to these greedy crooks SICK TRASH CROOKS PUT THEM INPRISON

  42. Linda E.

    I didn’t know Ancestry was sold. I hope this doesn’t change things for the worst. I have noticed some slowdowns and items not posting and then I forget to go back and repost. I do have an earlier version of FTM which I never installed due to problems with two different computers. Maybe it is a good thing that I do all my research online with Ancestry. I am sure the problems will be worked out.

  43. Pat

    Matt from MacKiev when are people on your mailing list going to be notified of the sync change-over and pre-order of 2017. The only reason I know is because someone on FB told me – no email newsletter as promised on the 20th. Many users are not on FB or blogs and are relying on an email from you. Will they find out for the first time when syncing stops working?

  44. Jon S

    MacKiev’s support is poor. No call-in, only chat. Chat doesn’t run all the time, just right now with the upgrade. Bottom line is they don’t have enough support people.

    There’s a known bug with 2014.1 and Ancestry sync that causes you to lose your source information.

    Hopefully RootsMagic will get their sync working soon with Ancestry – bigger company, better support, and we can all switch to them. I just don’t see a workable solution with MacKiev – too small.

  45. emam

    I received an email with regards to the new 2017 FTM. The price is $29.95, but in the email the price to purchase in the UK is still £29.95. Why are we being charged the same price in £ as you are paying in $. Today’s conversion from dollars to pounds is £23.81. That is quite a difference.

  46. Paul

    I would like to list a few things I have learned since we were informed by MacKiev of the new FTM 2017 version.

    1. As of 31 March 2017 all previous versions of FTM will not have search, merge, or tips functionality with This includes MacKiev’s own previous version, FTM 2014.1.

    2. If, you are like me and usually wait to install updates or new versions of any software until some of the bugs are worked out, you are out of luck. Upgrade or else on 31 March your software will not work. It will function as a standalone desktop app, but with no connectivity.

    3. The EULA agreement for FTM (including MacKiev’s FTM 2014.1) states the following: “USE IN CONNECTION WITH INTERNET SITES OR SERVICES. This Software allows you, if you have Internet service, to connect and interact with Internet sites owned and operated by and with services operated by third parties (the “Sites”).” It is my opinion that this is a violation of the EULA and constitutes a breach of contract between MacKiev and the customer. The EULA clearly states that FTM 2014.1 functions with online services operated by Ancestry.

  47. Deane Belden

    I ordered the $29.95 update to FTM. Is the update a full program? That is, does the update have to go on the same computer as FTM 2014.1? I’d like to keep the old one intact, just in case of a software glitch.

  48. Dave

    @Deane: According to MacKiev website FTM 2017 will be a separate program. They recommend that you uninstall FTM 2014.1 after installing the new one to avoid running it by mistake but they don’t say you have to do it.

    I don’t remember exactly where I saw this but suspect it might have been part of the pre-order process.

  49. John

    FTM 2017 is scheduled for release tomorrow and I have not seen one screen shot of the program. Very unusual… I guess we will see what it looks like when we buy it.

  50. Ronald Knights

    This is ridiculous. There is absolutely a problem with even the most recent version of FTM. I get up to a dozen duplicates. I keep cleaning them out and getting more. It doesn’t do any good to look at individual member’s trees. They need to fix the software. Oh, wait, they are fixing it?!

  51. Joyce

    I downloaded FTM from ancestry when it became “an emergency” with the last minute announcement of discontinuation. I had nothing BUT trouble and finally just disconnected it. I have a very old version of FTM which I love–but want to get a newer program as I still have to run windows7 to keep my old 2006 version of FTM running…BUT I would not touch any version of ancestry FTM with a 10 foot pole…after all the problems I had I just do not trust it.

  52. Dave

    Before there was any kind of TreeSync you could have a tree on your computer using FTM and download data from about the people in it. You could also have a tree on and incorporate relevant data into it. The latter will still be true and I suspect, but do not know, that you could update your tree on ancestry using its hints and then download the same data to the tree on your computer.

  53. Wayne Farmer

    Dave, from April 1, 2017 onward, FTM 2017 will be the only FTM version that will communicate with . If you update your tree on, you’ll need FTM 2017 to download those changes to your PC.

  54. Ronald Knights

    I’m somewhat frustrated and angry. I’ve spent days trying to work on my family tree, only to see that FTM 3.1 for Mac no longer works. Now I need to stop my work till FTM 2017 is released.

  55. Lauren

    It is 2:37 pm on the 31st of March, and I have not received a link for FTM 2017. I communicated with help this morning and they said the rollout had not changed, but I am questioning that.

  56. Ulrik Braws

    And one more time we’ve been let down by Ancestry and this Mackiev company…if you haven’t already like many of us, steer away from these products.

  57. Peter T Burke

    It is not time to blame Ancestry for the issue with FTM. Apparently Ancestry was sucker punched by Mackiev along with the rest of us. Ancestry support has had a lot of complaints about the new practice of paying an additional price to use one’s own data on the program that one paid for.
    Family Tree Maker is basically changing into ransomware. I made the mistake of upgrading to FTM 2014.1 and that changed the file structure in my files so that nothing else will read them. Today I find that I cannot load a GEDCOM 5.5 files made with FTM 2014.1 up to Ancestry. The newly created tree on Ancestry shows no people in the file. The object of the game is to hold my files hostage by FTM 2014.1 until I pay the ransom by purchasing the “upgrade” to FTM 2017.
    As long as you don’t “upgrade” FTM 2014.1 and beyond your files are safe.
    Considering the deceitful and disreputable practices of FTM I will not purchase any software for the same reason that I won’t pay ransom to any other low life.
    So … it is back to editing GEDCOM files directly for the moment. There is a way to work around Mackiev’s sleazy handiwork with a text editor.
    Can anybody say “GENViewer”, or “GenMerge” and maybe “WordPad”?
    How about RootsMagic to GEDCOM to Ancestry and back again?

  58. LE

    There are 24 hours in each day including today. Remember they started at midnight Mountain time March 29 so the day of March 31 is not over yet.

    Patience is needed by all.

    Will they make it today, I don’t know but I hope they do. Any time major changes are made the first time it is done does not always go as planned. It might have been nice to be updated by official channels during this time as to how the change is going but wouldn’t you rather they concentrate on doing the job right rather than fast and risk making a mistake?

    The first company in line to make this change over is unfortunately going to take some bumps and bruises that the second and third programs aren’t going to take simply because those issues were worked out by the first. Give them a break.

    If you had read the official announcement above and kept up on the FTM 2017 FAQ in the MacKiev support area or at the FaceBook pages (you don’t have to be an FaceBook member to see it), you would have realized that TreeSync — that feature the lets us upload a tree to an Ancestry online tree — was shut OFF on March 29. So why would you try to do a sync after March 29 when it was clearly stated it will not work for any FTM version/edition with TreeSync. It kind of make sense that upload of trees overall would be suspended too even if they did not specifically mention it. They are changing the way the sync occurs making it an API which will allow other programs to do it also. [I’m not the programmer in the family but I understand enough.]

    Also, if I recall correctly 2014.1 and earlier FTM’s built-in search feature uses an older version of Internet Explorer (even if if you personally use Chrome or Firefox or something else as your chosen browser) and Internet Explorer is no longer supported by Microsoft its creator. So Ancestry planned to kill FTM, we protested, MacKiev stepped up. In order to keep FTM viable/usable it has to be modernized. That’s a lot of work — more than a simple free update to a program whose last edition was two years old thus the need to upgrade to a new edition which yes we need to pay for. If you have any previous version at least you get a price break.

    One of the other gene programs to get “sync” just had newer edition released not so long ago so their product likely has more modernized coding/programming already thus they can do the addition of “sync” as an update. The other gene program has been holding off its new edition release so they can incorporate the sync feature thus those users will also pay to upgrade to a new edition to get a sync feature.

    All throughout the various editions of FTM and most genealogy programs once you update a file to the new version/edition the older version can not read the file. That is standard and why you are always reminded to make a backup of your files before you convert your file to the new version/edition. Making a backup gives you that option of going back to the previous edition. This time MacKiev clearly had that written into the update/upgrade 2014.1 program’s install windows. Be smart and make those backups.

    Associated features like search/merge, hints from inside FTM were also shut off when TreeSync was but a day or so later the search/merge was turned back on so you could do something during the wait.

    I haven’t bothered with that because there are also a lot of other genealogy-related things we can do while we wait. My files were backed up before TreeSync was shut down and are waiting patiently. I would rather this takes a little longer and be right than be squeezed in on the expected date and have a problem.

    Good Luck and Software MacKiev

  59. Ulrik Braws

    @Peter T Burke
    I was referring to the time schedule: First, Ancestry discontinues Family Tree Maker. Afterwards, they announce some plan that a previously totally unknown company with some outdated apps from Ukraine will take over development and they’ll deliver a new version and a better sync until the end of 2016. What did happen? Right, NOTHING AT ALL! Now, they say they are going to release FTM2017 on March 31th. What happened? Right, NOTHING again! They are even advertising the now defunct “TreeSync” on their website as we speak.

  60. Vince




    Our shipping review meeting ended at 2:30 Utah Time without an agreement to release quite yet. A thousand beta testers were called into service yesterday evening, at the end of the second day of testing FamilySync live on the Ancestry servers with TreeSync disconnected.

    Our quality assurance staff have called for more research into issues raised in beta testing. Our engineers are in the office and are going to spend the day following the trail of the most worrying issues raised in testing yesterday. They may turn out to be nothing, but we aren’t going to release until we’re sure.

    In the meantime, Ancestry have agreed that existing FTM editions may continue to work until we ship That means that Ancestry hints, search, merge, maps and the Web dashboard will all keep working a few more days. We’ll be sending out an email to everyone who has pre-ordered FTM 2017 a bit later today. .We will keep this page updated with our progress.

    Updated: 1 Apr 2017 03:58 (7 hours ago)

  61. Peter T Burke

    My comments are directed to the fact that there is a header section in the GEDCOM file that was produced by FTM 2014.1. The current GEDCOM standard in effect is the 1996 ( protocols. The FTM GEDCOM won’t upload to Ancestry until the header section is edited by doing a copy and paste to remove and replace the Version Family Tree Maker For Windows header section (0 HEAD -> 2 VERS 5.5.1 – 15 lines) with the 8 lines (0 Head -> 2 VERS 5.5) that are in the file made before 12 noon 31 Mar 2017.
    I edited the GEDCOM with WordPad, checked the header with GENViewer to verify that the changes are made and then proceeded to upload the edited GEDCOM to Ancestry. The edited file upload to Ancestry without issues.
    I wasn’t trying to sync the FTM tree to Ancestry since I can actually read and I had been informed by Mackiev that the tree sync was going to stop working at 12 midnight (MST) 29 March 2017.
    I started using a computer to do genealogy back when the “software” came on 5 1/4″ floppy disks and I was using DOS 3.1. Before that I was using pen and paper.
    I have been using Ancestry.Com since 1996. I purchased FTM 2008 from Ancestry to make my work easier rather than having to edit GEDCOM files directly – and I have been entirely satisfied up to now.
    I don’t like dealing with a software company (Mackiev) that has no support, suddenly requires a license for each on the machine that I personally use (desktop, laptop, Surface Pro, phone) – and wants “fees” for changes that are made to attempt to make me, and my work, a captive of the company.

    I have no objection to Mackiev offering some other program that has all sorts of imagined benefits for sale along with all of the fees and licenses. I also have no problem with Mackiev ending support for some particular version of FTM – but I can still load up my copies of DOS 2.2 or Windows97 and work on files that I created with those systems. I still have a copy of dBASE that was made under DOS 3.1. It works fine when used on the files that I created with DOS 3.1. Those programs won’t even recognize the existence of Windows10 64 bit programs.

    So… I am back to working online with Ancestry and editing GEDCOM files directly as my punishment for not having dumped FTM when Ancestry sold it to Mackiev – how nice!

  62. Kay Lee

    Having decided to wait to see how installation goes rather than pre-order a dud, and now brimming with confidence , happy to say that the FTM 2014.1 uninstall works fine. Why this action? Well it went from SYNCwould no longer work on the old package to a whole lot more. In the announcement regarding the current issues with deployment, the sweetener is “that means that Ancestry hints, search, merge, maps and the Web dashboard will all keep working a few more days”. When and where was it stated that ALL INTERACTIVE FUNCTIONALITY WOULD CEASE? As Paul stated above the EULA agreement’ says “This Software allows you, if you have Internet service, to connect and interact with Internet sites owned and operated by and with services operated by third parties (the “Sites”). Obviously Ancestry’s commitment to its fee paying users ended when they sold off the software. Back to FINDMYPAST and standalone software of a different stripe.

  63. Marja

    I’ve not got FTM 2017 info, neither this Sync pack. I’m qualified for free upgrade and even showed it to mcKiev By sending documents when the system didn ‘t recognize I’m qualified for it. I got a message my docs were accepted for qualification. In spit eof that I was not able to register for TFM 2017 – and neither can I get my Ancestry Sync back although a message aboe says it should be back. How to get this fixed asap, get qualification fro FTM 2017 and Sync back until FTM 2017 and Ancestry work together?

  64. Peter T Burke

    @Michael Shomsky: Sign up for the free account. You can see “public” trees but you can only see “private” trees by invitation.
    Do a Google search for -> Ancestry free account <- to get started

  65. toni

    It’s April 2, 2017. My “old” version of ancestry software will not work. I get a spalsh screen saying UPGRADE TO FTM2017 NEEDED. Ok. fine. I paid for the upgrade. As of today I can’t do anything between my software tree and the ancestry site.

  66. Cal

    A slight change in plan. just received an email that FTM 2017 will ship out Tuesday as they will be doing a few more stress tests.

  67. Ulrik Braws

    Way to screw up a release…did they REALLY just started testing this a few days ago?! Shouldn’t software like this spend weeks or months in testing and not just a few DAYS before release?

  68. shanna

    Just Great! Got Doooped into buying another program, just to learn its not ready. bought roots magic last year because they said it was going to be the only program to go with ancestry.
    A Year In The Making, Should Have Been Right By Now!

  69. jim

    Mckeiv has just made a ton of money on a bunch suckers, i also donated to their off shore account. McKeiv says they arent ‘t a big enough company to have Telephone support. And they don’t seem to realize that some of us aren’t a computer genius who can do all the many things necessary to down load the update and get it up and running correctly. Most of us have thousands of hours in our Ancestry work and one key stroke can make it all go to waste is my greatest fear. I do have backups but how do i make those work.

  70. Pam

    What a mess and Ancestry is partially to blame for this mess between them and Mackiev.

    I have FTM 2014 that I bought shortly BEFORE Ancestry said they will be quiting with program’s.

    So I jumped onto the opportunity to purchase FTM 2017 with Mackiev before the price skyrocketed.

    I received the link to download the FTM 2014.1 version but nothing for FTM 2017, also bought the multi family package for 3 computers.

    Now I sit with Ancestry version FTM 2014, Mackiev version FTM 2014.1, no Mackiev FTM 2017, no sync capability, an Ancestry subscription that I have to do a lot more work with to add info to my computer program and Mackiev has more excuses than Carter has pills as to why we still 5 days later don’t have FTM 2017 with maybe a release between this Friday all the way to the middle of next week.

    Mackiev and Ancestry have had how long to get this together? Mackiev is now saying it is Ancestry who is asking for the delay.

    I have been on Mackiev support chat every single day.

    A lot of money has been spent by FTM users to both Ancestry and Mackiev and we deserve better than this mess that started with Ancestry discontinuing FTM.

    Ancestry should of continued with FTM 2014’s full capabilities and let Mackiev develop new programming that one could upgrade to through the years all the while our 2014 fully working. We bought FTM 2014 for the syncing capability.

    We deserve better, shame on Ancestry AND Mackiev!

    The timeline is unacceptable and I see a breach of contract with Mackiev. We should be offered add on software to FTM to make up the loss AND Ancestry should be giving us all additional time on our paid subscriptions since they are part of the problem.

  71. Roger V.

    According to a message on their site FTM 2017 has been delayed indefinitely – more issues have been discovered during Mackiev’s last-minute tests…

    I’ve switched to MACfamilytree yesterday, at least I can sync my devices now

  72. Vincent A Murdock

    So, what a dilemma we’ve all gotta ourselves into. Many, many moons ago, I chose Family Tree Maker over other genealogy tools for lots of reasons, the main one being, my perception at the time, of an easiler to understand interface than others I considered. A number of years later I subscribed to services in lieu of using CD/DVD media as research material. Then I uploaded and LINKED the family tree, maintained off-line with FTM, to and enjoyed both the benefits and the frustration of maintaining an offline master family tree managed by FTM and synced with the’s online version of this tree which was access via Ancestry’s mutiple services IE, Chrome, Firefox on PCs and Laptops, Android based Ancestry apps from Google and/or Amazon stores based on who’s Android product I was using. In each case, I needed to be intimately aware of the subtle hints that my master family tree was not in sync with my online tree before making changing to my master family tree. So like all of us, I was stone cold shocked when Ancestry announced its divestiture of Family Tree Maker. While in the midst of selecting a replacement offline family tree management took, Ancestry and MacKiev pronounced an intent to restore the community’s trust of the Family Tree Maker product. For now, while I am just as perturbed as everyone else, I will grant MacKiev some leeway to ensuring their trust is deserved by releasing a product they’ll standby, rather than risk losing or corrupting years of work because a deadline was passed. Doesn’t mean that I’m not out shopping for something else

  73. Martin

    I would like to make a simple request to Ancestry: Please turn “TreeSync” functionality back on until the issues with FTM 2017 are resolved. Being in the software industry I completely get that last minute issues arise resulting in delayed releases, etc. However, there is no reason to keep FTM 2012 and 2014 users from continuing their syncing, while all these issues are sorted out. If you turn the TreeSync functionality back on, it will significantly decrease the anxiety currently being experienced by thousands of your customers and will do no harm that I can see. Think about it, please.

  74. Robert Paterson

    I have found the whole process of the sale of FTM by a nightmare. I only found out about the sale of FTM online not from Ancestry. Mackiev made repeated promises about free upgrades that did not arrive on the promised timescale. In a weak moment because It was taking time to learn other programmes I paid for the FTM 2017 upgrade. It seems once again delivery dates for a prepaid programme are going to be missed by several weeks. The promise to keep customers who had paid for the programme updated by e mail is not being kept. I have to log on to Mackiev to read their latest statement. If I were a younger man I would pursue both Mackiev and Ancestry for compensation. Their sales pitches have been misleading for some time. Is this what the politicians mean by fake news?


    I had an investment like this once. Lots of great sounding news about how well the businesswas doing and how much money my intitial investment was earning. In the end , after many attempts to recoupe my money, the phones stopped working, the company door was padlocked and the principles disappeared. They had good intentions, but you know how that road is paved.

  76. Mikki

    Well, snap….I wish I had not done the DNA for myself, or 4 family members. I think my subscription to ancestry will also come to a halt. This is just nutz!

  77. Tammy

    I think there is a lot of confusion here. Ancestry no longer services Family Tree Maker and can not help you with your questions. Everyone needs to go to MacKiev Software for any and all issues with Family Tree Maker. Google them. There are also multiple FaceBook Groups affiliated with them. Ancestry is not to blame for the issues you are dealing with in regards to FTM now. Ancestry announced well over a year ago that they were discontinuing FTM. And no, I do not work for Ancestry. I am in the same boat all of you are. The company we need to get to fix our issues is Mackiev Software.

  78. Jerry Kasper

    Tammy is right. I am a customer, but I’m also a programmer with many years experience. Mackiev has taken on a large job and one that has to be done right or many customers will be hurt. It’s not surprising that something as complex as this has hit some unexpected problems. As a 4-yr user of FTM and, I very much want this to work. I used FTM synch every few days and miss it. There are things I can do easily in FTM that are next to or are impossible on AND vice versa. The two fully working together give me capabilities that I really want. OK, so I have to wait for my pleasure right now. What counts to me is how it shakes out over the next days and maybe weeks. If it is working within a month, I’ll be ecstatic. This is not just a simple toy Mackiev is making and all of us need to recognize that reality.

  79. Elizabeth T Fitzsimmons

    I completely agree with Jerry and Tammy above, and although I’m frustrated at not being able to synch the things I’ve done on both Ancestry and FTM, it will be worth waiting for if they can get it right the first time. Staggering the ability to synch seems to be a very good idea – I can only imagine the overload if everyone gets the ability at once. I just wish MacKiev would keep up updated on their progress more frequently. It would calm a lot of nerves. How about it, MacKiev?And another option would be for Ancestry to turn on the synching again, until MacKiev and take it over. How about it Ancestry?

  80. Elizabeth T Fitzsimmons

    Should have read again before posting – meant to say “keep us updated”, not “keep up updated”.

  81. Peter T Burke

    I don’t work for or with either Ancestry or Mackiev. I work for my self. I am a long time Ancestry member and I am generally on Ancestry pretty regularly since I pay for the “all access” membership.
    Everybody should make a GEDCOM file from their FTM version (regardless of what version of FTM you are currently using). Just about every genealogy program will read a GEDCOM file. FTM 2014 will “export” your tree and one of the “export” option is shown as GEDCOM. FTM 2014 and earlier will export a GEDCOM 5.5 file. FTM will also accept a GEDCOM file for import. Ancestry also offers an option to download a GEDCOM file. Your data from FTM will upload to Ancestry but it will not have the media files (photos, images of records, etc) in the GEDCOM. At the least you will not lose the text form of your tree. If you upload a GEDCOM to Ancestry you will see the normal green shaking leaf hints and you will see the photo hints where you can reload the media files.
    Ancestry has not done this. It was Mackiev that slithered away from us, the users of FTM in greedy pursuit of a fast buck. I still use Ancestry as much as I ever have – and I still use my copy of FTM 2014 to process the data from Rootsweb, Fold3, Google, Newspapers, and numerous European sites. I just don’t link the tree from FTM to Ancestry so FTM has no control over me or the hints.
    I do the research – export the research to a GEDCOM 5.5 file from FTM – and then upload the GEDCOM to Ancestry. That allows me to correct place names, look for duplicates, print reports, check for errors and all the rest without contributing a dime to Mackiev.
    If you need help with a GEDCOM file, the folks at Ancestry can help you to upload, or download, a GEDCOM file. GEDCOM files can be viewed with GENViewer or merged with Genmerge. Even FTM 2009 will still work if you just don’t link the tree on FTM to Ancestry.

  82. Sam

    I personally have no intention of paying for the 2017 upgrade. I bought the 2014 version just before Mackiev took it over (I wasn’t aware that was going to happen at the time) for nearly £60 I think, and now I need to pay another £29? So that’s nearly £100 for software. Eye watering really! I use Ancestry website which works well for me and I love the iOS apps. I like the idea above of using the old FTM software to backup gedcom file so I will do that (as long as it keeps working that is). There is a free and open source solution I can recommend and I may just go back to that – GRAMPS.

  83. Flinn Nafant

    How in the world could Ancestry and Mackiev announce something on their website and after a few days, it becomes apparent that nobody actually tested it and it fails spectacularly when first tried out?

    I have paid for the 2017 version in good faith – I will demand my money back. Had nothing but trouble with the 2014 version and especially the slow, crappy, error-prone sync that they even shut down now. I thought 2017 might be better – lesson learned, NEVER AGAIN!

  84. Susan Harvey

    I’m so confused. I have a much older version of FTM and it is at least 5 or 6 years old. I haven’t used it for awhile due to some personal reasons of late, but am ready to go now. I was going to update and found this mess. I DONT KNOW WHAT TO DO. I HAVE A HUGE fTM file and don’t know whether to get roots and transfer everything of get the new company version or whatever. CAN SOMEONE PLEASE HELP ME? I would be so appreciative. Thank you

  85. Peter T Burke

    @Susan Harvey – your “old” FTM will work – just don’t link the tree to Ancestry.
    1. Load up your FTM – look at the “file” tab in FTM (just below the Plan People ect header)
    2. click on that tab and it will show a drop down menu that includes “export” the current file
    3. click on “export” – you will get a further selection for the type of file to export to
    4. choose “GEDCOM” and export the copy of your file to a GEDCOM
    5. save the GEDCOM to a safe place on your computer.

    Exporting to a GEDCOM does not change your file – it just makes a copy of the current state of your FTM file – but in a format that Ancestry or almost any other genealogical software or website can read and accept. GEDCOM 5.5 has been the standard for the past 25 years and is still in effect. You can upload a GEDCOM to Ancestry – work on it for months and then download a GEDCOM from Ancestry for safekeeping so the Mackiev gremlins can’t hold your data hostage. Remember that a GEDCOM does not include your media files (photos, images of documents such as the US Census page, etc) but all of your data is safe. The images are on Ancestry anyway.

  86. I attempted to back up my 2014.1 tree several times on my computer but the program stopped working right in the middle of the backup. Then I tried to a huge flash drive but when I try to open it in 2014.1 I get this error: Restore Error – EOF in header. What does this mean? I tried searching for an answer or solution but there does not seem to be one for FTM. HELP!

  87. Lyndsey

    OMG, I am getting furious and scared. Mackiev has gone from two updates on day one of the hold-up to now being five days and no update. Their update posts seem overly specific, borderline patronizing (“are we there yet kids, no, not yet”), unprofessional (blaming Ancestry) and unconcerned with the fact that people paid them in advance for something they promised would be out 20 days ago. It is like they are tone deaf to the fact that people are getting angry. Do we wait and allow ourselves to continue to be treated this way or start looking for another database program and demand a refund? I have no hope that future interactions with this company will go any better. I am trying to stay calm and hopeful but instead my blood pressure just goes up daily.

  88. Brenda Maitland

    I have heard nothing nor have I rec’d anything about the new MacKiev program that I paid for a long time ago. When is it coming? Please send me details.

  89. Allan

    They posted yesterday that on Monday they will start a beta test drive for the first 25000 people who sign up. It appears that current beta testers and those who have pre Ordered should get an email on Monday announcing the signup. I think the idea is to stress test with many people using it at the same time. You should go to the Mackiev web site for more information.

  90. Warwick K.

    To Allan: Yes, I’ve read that, too. They were bragging about, 3 weeks late, that 94% of the testers were able to sync their family tree! Wow, what a great accomplishment when you are really late delivering your software to customers (of whom many will demand a refund I presume).

    I truly do not understand why the heck you publicly announce an update BEFORE you actually start testing it. If you announce a definitive release date, you should be very sure that 99.x% of your users will be able to work with your software flawlessly. Announcing, again 3 weeks late, that your software fails for x% of users does not build a lot of trust, does it?

  91. Richard A Fischer

    I was an original Beta Tester, downloaded the 950 build then tried to sync and could not. I followed all the directions, answered all the questions and sent them in as instructed. As of today, I still can not sync and have heard zero from MacKiev. Does anybody know what’s going on with them?

  92. SB

    I am appalled that FTM 2017 is still not available to everyone 25 days after they shut down FTM 2014, and missed their promised start date, again and again. And MacKiev doesn’t seem any closer to getting this resolved in the near future, since they can’t even finish the beta test. Is there any other alternative to FTM2017, or are we all just left to the mercies of MacKieve? Is doing anything to get this straightened out? I used to recommend both products, but I am not sure I would in the future.

  93. Tammy

    Ancestry… If you could please give us an update from your end. Is the new FamilySync operational on Ancestry? Is Ancestry having problems rolling out the new Family Tree Maker 2017? Who should we direct our questions to? Is Ancestry responsible for any part of the new Family Tree Maker 2017?

  94. Thorsten Klein

    Another week passed, a full week since the last statement from this Ukrainian company “McKiev” and no end in sight. It does not seem to matter if this complete mess is Ancestry’s or McKiev’s fault. I WANT MY MONEY BACK! I paid end of march for an update that should be released until end of march. What happened, nothing! To make things worse, I wrote them 4 days ago that I want my money back, and guess what: NO RESPONSE!

  95. Bernie

    All the individuals who recently bought software and had the ability to sync should be provided a free upgrade to the next version…one cannot realistically take money for a software version and then change the rules of the game.

  96. Bernie

    Another note I have removed my information (family tree) from the site until I can get a better understanding of the go forward plan.

  97. Robert

    This is the first time I have bought an upgrade to a software package and not received it. The software is still being beta-tested so my money appears to be going to improve the cashflow of MacKiev while their developers are trying to get the program finished. Emails inviting me to join the Beta Test Drive have been responded to immediately as I want to get my hands on the program. The response: you have been chosen for the second tranche of testing. Then another email telling me I have been chosen to test it, but instead of a download link, I have to wait for another email. It is just an excuse for MORE DELAYS with the childish cover of a fake competition that I should be excited about. I am not, I am thoroughly unimpressed and fed up.

  98. Cecelia Ann Ritter

    More updates of what’s happening would be nice. I understand you are having problems but this is not a confidence builder. Should we just go back to Legacy, Roots or any other Family tree programs? I have both so it would not be a problem for me to abandon FTM because it seems like they have abandoned us!

  99. Andy

    Robert, did you get the email providing the download link you were waiting for? I didn’t yet and am curious if others have..

  100. Andy

    I bought FTM 2014 from the original software provider just before they were taken over by MacKiev, and have since updated to FTM 2014.1 free of charge. I’m assuming that when FTM 2017 is released, I will be able to upgrade free-of-charge to that version so that I can resume syncing to Ancestry. Otherwise I’m going to feel badly shortchanged. Agree with earlier comments, the current situation doesn’t reflect well on MacKiev or Ancestry.

  101. Philip Johnson

    So far I’ve been disappointed after converting my family tree maker 2014 files to family tree maker 2014 point 1 by McKiev. biggest problem was that the media were completely scrambled costing me tons of time. Second of all some people didn’t make it into the new version requiring me to export people and their lines, convert them, and merge them into the new file. This is an ongoing process.

    Next issue: I merge alternative facts which are important in establishing the validity of a merged person. The problem is that I cannot see the alternative facts so they are of no use to me even though supposedly they are in the database. I feel that this program was released way before it was ready.

  102. Robert

    Andy, I have received the download link. I have the 2014 version of FTM and used the free upgrade to 2014.1. I have since paid for the upgrade to the 2017 version so I can continue to link my computer records to the Ancestry trees. It was the only reason I bought it.

  103. Kimefa

    I also bought the new program in March, and have nothing received yet. But my problems with sync started well before that. It happens that FTM has the option to use European dates DD/MM/YYYY but Ancestry uses ONLY American format MM/DD/YYYY; but Ancestry think they are very CLEVER as they accept the European format when the DD inputed is bigger than 12, but when it is 12 or lesss, they interpret the date as American format. To clarify it: inputing 13/06/2000 is interpreted correctly as 13th June 2000; but 12/06/2000, is interpreted as December 6, 2000, when originally was inputed as 12th June 2000. I presented the case in several ways and formats to both FTM and Ancestry, but I never received an answer.

  104. Andy

    Robert, I never did receive the link even though I was accepted for the 2nd beta. Frustrating.

  105. I have two questions: 1) Is FTM 2017 now available for purchase either CD/DVD or Download? 2) If not now available, when will it be available? Do you have availability date? HELP?????

  106. Jamie

    unbelievable! I have been so busy I missed this! Now my Family Tree Maker 2014 will no longer sync and now I have to buy new software for $80! What a rip off! I am so very upset! The current software I am using is fine. I do not understand why I cannot continue to use the current software. If I can’t use the current software Ancestry should be extending discounted prices for longer periods to existing customers! This is so wrong on so many levels! Very frustrated!

  107. Pattie

    I am going to be out of Ancestry in one week. I need to be able to download my info. I can’t download anything at this time. It wont let me update anything.

  108. Thomas Gannon

    I just purchased Family Tree Maker 3.1 because my old FTM2 no longer synced w/ Well, now neither does FTM 3???? WTH? $85, and the syncing was the only reason I wanted this software.

  109. David

    I remember when Ancestry was discontinuing support for sync etc just over a year ago and many complained as I and did not renew subscription, it seems they have now passed the buck to another company, I will be remaining with Ancestry till my subscription ends and use other providers and input information by hand into FTM, my cars last longer than a version of FTM.

  110. Ann Williams

    As with most of your other posters, I am beyond frustrated. Fortunately, I did not get sucked into signing up for a new version of FTM. This is so bad. Whatever made ancestry sell FTM to another company? It sounds like it is so screwed up now that it will never work the way it used to again. Surely you must realize that you bear the blame for this. The premier genealogy site has just sunk into the heap of failed online programs that promised so much but failed to live up to it. Maybe it would be worth it to just go back to paper. At least then you couldn’t sell all my work down the road the way you did this time. The work is online but there’s no way to print it out.

  111. David Macadam

    This is appalling. No contact whatsover. Utterly hopeless. My subscription with these muppets runs out in early July. Even though it will mean upheaval and extra work letting my contacts know I have moved do I now consider cutting my losses and moving to a professionally run on-line genealogy service?

    • Member Services Social Support Team

      @David: We’re sorry to hear that. Are you referring to problems with getting in contact with us or with Software MacKiev? Is there something that we can do to help you?

  112. Jared Helfs

    TWO FULL MONTHS late and counting, this is getting really ridiculous. I demanded my money back from Mackiev THREE TIMES and guess what? No money back, no answer, no call, no anything! Called Ancestry, they said that it is Mackievs issue, they have nothing to do with Mackiev not able to deliver.

  113. James Hunt

    I ordered Famiy Tree Maker in April and have not yet received as I ordered the
    Disk. What’s the problem. Looks let you could have solved your problem by now. Have I wasted the money I prepaid?

    • Jessica Latinović

      James, We no longer support the Family Tree Maker product which is now owned by Mavkiev. We invite you to visit their site to troubleshoot the delivery of the FTM product you ordered:

  114. Lyndsey

    Two and a half months and nothing to show for it. They keep promising that they are so close and yet my program has completely stopped working. Numerous problems and absolutely no one responding to issues from Mackiev. I can’t believe I have to say this but apparently we’ve all been had. If the company won’t produce the product we paid for or respond, how do we get our money back? I was willing to give Ancestry a pass until now but I think I’ll discontinue with them too. Oh, and anybody who thinks that the only thing affected is our ability to sync isn’t an actual user. Ancestry’s “lease” on some information has expired. How can I get that back? And I can’t stand to hear them talk about how supportive we all are of them continuing not to produce their product. Seriously, how do we get out money back???

  115. Richard A Fischer

    We all might as well kiss our money goodbye. This software company is a joke. I’m sick of doing all the work to set up their “latest build” and then having to start all over again in a week when I can not even access the program I paid for. I am beyond frustrated. When you go to their web site they claim that the final version 2.0 is going to be released very soon and it’s going to be wonderful and it’s 95% ready and blah, blah, blah. Bottom line is we’ve all been had. We’re all suckers for a con game, a shill. We’ve all bought the Mackiev snake oil. Too bad Ancestry has lost all their credibility. All they seem to be interested in is selling their DNA kits. They’ve left all of us out in the cold.

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