Posted by Scott Sorensen on January 14, 2014 in Site Issues, Website


We increased our focus around our technology performance in the middle of last year, a journey that has our tech teams working very hard to improve our systems so we can provide a good site experience for our customers. We’ve made a lot of progress in this area and the performance of our site has improved significantly from where we started – but our job is not done yet.

As we start a new year, I want to update you since it has been a while since I’ve posted on the blog. Don’t take my silence as us saying we’re not working to keep our site running smoothly. That’s not the case. I haven’t posted for a while, because truthfully we’re still hard at work to upgrade our technology and the incremental changes we’re making are small pieces to a larger puzzle we are continually trying to solve. But know that we’re constantly evolving the technology that supports behind the scenes so that your family history journey can continue.

As I mentioned in a previous post, the type of updates that we’re making don’t happen overnight – they will take time. They are fundamental changes to our site and system’s architecture that you just can’t make in a couple of months. In fact, we will be evolving our site performance and stability well into 2014 and beyond.

Step by step changes have and will be made, but more importantly we’re working on long-term enhancements that will impact the site’s performance for years to come.

So with that said, I want to wish you a happy new year with the hope that you will have many new discoveries in your family history journey. And rest assured that our tech team is busy at work to make the site experience a better one for you so you can continue to make those discoveries.

Scott Sorensen

Scott Sorensen has served as Chief Technology Officer of since April 2013. Scott has been at the company since June 2002 and has held multiple positions including Senior Vice President of Engineering, Vice President of Search and Vice President of Commerce. Prior to joining, Scott was co-founder and Vice President of Engineering and then President at Coresoft Technologies. Scott was an engineering manager at WordPerfect / Novell and a software engineer at IBM. He holds a B.S in Computer Science from Brigham Young University.


  1. Charles Coley

    Why give a 14 day free subscription, but require a credit card? Why not just send the person an email with the option of furthering their subscription say like3 days before the subscription ends. Is that your way of ensuring that only ppl that have the means to pay only subscribe? Also, why when you ask for specific names, and I provide a specific name, birth year, and birth place, hundreds of other names, years and place pop up? What’s the sense of providing specifics if you don’t get specifics in your search query? Makes no sense to me.

  2. Arthur Pumpington

    @Charles Coley. Of course only people who have the means to pay should be given a free trial, its a business not a charity. And why should the subscribing customers have the system overloaded by people getting the same information for free.

  3. Anne Reeves

    Once again the website has slowed to a halt because overloaded with insufficient server capacity. Working on one’s tree over the weekend is a simple exercise in frustration. But never mind: Ancestry has my payment, and so can ignore all protests because they never ever recompense with additional hours, let alone days.

    There also seems to be a couple of glitches with the new set-up[s].

    One is that on the spiffed up viewer for digitized documents some images simply disappear as soon as you try to move up or down them seeking relatives/data, no matter how the scrolling is done.

    The other glitch is more irritating than problematic: when attaching a parish baptism/marriage/death record to the relevant tree page[s] the information/fact is repeated necessitating removal of the second item.

  4. Susan Eaton

    Ancestry trees and other parts of the site still crashing. I’ve cleared my cache, cookies, rebooted, everything I can think of on my end, to no avail. So I would say that no, the problems are still definitely continuing!

  5. Anne Reeves

    Yesterday the site stopped working properly – certainly the family tree sector. And now, once again the ‘temporarily unavailable’ page and then another stoppage. We can access the blog readily enough; but who the heck takes heed of anything we customers say on here?

  6. Anne Reeves

    This page in the blog makes abundantly clear the level attention, heed, that is taken by Ancestry of customers’ complaints about the poor website service. Absolute zero responses by the staff. Probably do not read our comments.

    The typical response to calling Ancestry is that the problem lies in one’s own computer/browser/cache et cetera, not in their overloaded servers. But that really will not do. The problems emanate from Provo or wherever Ancestry’s hardware is located and perhaps, dare one say it?, with the constant tinkering with the software.

  7. Jeff Record


    My supscription has expired – a couple of months or so ago. In the meantime, I was able to still post pictures, add documents, look at family trees – even while I was limited on what I could actually view. Suddenly this has changed – is it me, or was there a system change?

    Its worth considering as I contemplate renewal.
    Any reply is greatly appreciated!

    Jeff Record

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