Posted by Anne Gillespie Mitchell on September 23, 2013 in Research, Website
Anne Gillespie Mitchell

Anne Gillespie Mitchell is a Senior Product Manager at She is an active blogger on and writes the Ancestry Anne column. She has been chasing her ancestors through Virginia, North Carolina and South Carolina for many years. Anne holds a certificate from Boston University's Online Genealogical Research Program. You can also find her on Twitter, Facebook and Finding Forgotten Stories.


  1. Mark Stickle

    Does your management have any plans to inform subscribers and the community about what (if anything) is being done to address the recent rash of service disruptions that have affected the site? When things happen (pretty much every day anymore) we call Customer Service, but that has become kind of a joke. The reps don’t have good information, and are placed in the humiliating position of reading from a script.

  2. Fed Up

    We probably missed them because the site had been down intermittently all weekend.

    Right now, the message boards are totally unreachable — just like Sunday.

  3. Marsha Bills

    I agree with Mark Stickle, customer service is a joke!! service: one day I can open census and 10 mins later can’t open.
    And syc between FTW and ancestry online has really made a mess of my book, I losted people from when I syc or it doubles them over and over again.
    now i have four of every person in my Hollon book. If you delete one of the four people of the same name it deletes all of them and I lost 5 branches of my tree. So I thought well, I syc my FTW with Ancestry online and that should put them back in, NOT !! it took all of them out of my FTW program. And Before i syc I had backed up and when I went look for the backup it was not there. STOP TRYING TO IMPROVE, YOUR MAKING THINGS WORSE.

  4. Monika

    This has now lasted for so long that, what frightens me is the thought that it will be like that from now on. I am sick and tired of thinking that it impresses its members by putting a pretty pink around a female face on the profile sheet and a pretty blue around a male face… that is REALLY what we are paying $300+ a year for. Please concentrate on what is relevant and important instead of “make believe work”.

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