Posted by Kristie Wells on September 10, 2013 in Family Tree Maker

Includes updates on editing, sharing, tree viewing and TreeSync™ to make collaboration even easier.

Today we are releasing the 2014 version of Family Tree Maker, our family history software that enables enthusiasts to build and organize their family tree with greater ease. This update brings features such as enhanced editing to multiple reporting options, TreeSync and the new Family View.

Family View gives users the ability to control how they see their family tree and add information all while viewing extended family relationships. TreeSync gives users the ability to easily synchronize their tree with any online tree, as well as keep their tree up-to-date from anywhere by allowing access from any computer, as well as iPhone or iPad.

Family Tree Maker version 2014 also comes with a free U.S. membership to, which gives access to more than 9 billion historical records and 175 million historical photos and user submitted stories and 50 million family trees. The membership seamlessly connects Family Tree Maker users to the largest family history community in the world, and helps find others researching the same ancestors so you can compare notes and progress your research together.


  • New tools that allow users to sort children listed in a tree automatically by birth order and view people by location; grouping them by country, state, county and city.
  • Enhanced viewing options, which allows users to display an individual’s ancestors, spouses, and children together. Also, the Index of Individuals Report has been expanded with options to add anniversaries, birthdays, contact lists and more.
  • A new export function makes it simple to export a single branch of one’s family tree to a GEDCOM or Family Tree Maker file.
  • New editing options that will save time when source citations, media items and notes are copied and pasted.
  • New 64-bit support (this is something our customers have been really wanting on the PC
  • Improved TreeSync™ A more robust TreeSync lets you sync even more of your family tree info.



Family Tree Maker version 2014 for windows is starting at $39.99 and is available now for purchase online at, as well as in retail stores nationwide later this fall. The Mac version is scheduled for release in the next couple of months.



  • Eric Shoup, Senior Vice President of Product for “We are always looking for ways to make family history exploration easier for the beginner and more functional and shareable for experts. The feedback we have received from users after releasing previous versions has been important in guiding our development of the new version, and makes sure we continue to evolve the product so that it continues to be the most versatile and user friendly family history software on the market.”
  • Amy London, Family Tree Maker Customer: I didn’t think I had enough information to discover anything, let alone use a software program. Then, to my amazement and delight, Family Tree Maker connected me to people, places and things that transformed my life story — in mere minutes. What a rewarding experience.










Kristie Wells

Kristie is Ancestry's former Head of Global Social Media and Online Customer Engagement.


  1. Peter Plamondon

    Would not install, because it did not accept the serial number provided by Ancestry in the “your pre-order is ready” email. Very disappointing.

  2. MarDi1207

    I haven’t received my “download link” email notification yet. Any news on when all download pre-order emails will be sent out?

  3. Kristie Wells

    @Hugh: We are working on getting up in Canada in the coming months. Will post as soon as we have more specific news.

    @MarDi1207: and @Peter: I have sent your comments on to the product team, someone will be in touch with you both tomorrow.

  4. Scott Baldwin

    Pre-order means we should get the download link when it officially goes on sale. What’s the hold up Ancestry?

  5. stringbeanannie

    I also have not yet received my download copy of Ancestry 2014! I’ve just sent an email to the NOVA company requesting a reply regarding when I will be able to download same. I am having a few misgivings, after having read a couple of the blogs here, that, even with the download email. customers are still having trouble with the download! So very frustrating.
    Ancestry and Family Tree Maker have been a great help to me over the many years I have been using them – however, I must join the ‘chorus’ of users who recently have voiced their frustration and unhappiness with the way the website and the software are not working ‘up to par’.

  6. P Kristine Hurd

    I have not yet received the email with the download. Is this the correct place to put this?
    Thank you for your help

  7. P J Evans

    Downloaded pdate wouldn’t install – it couldn’t find the runtime executable. (Note: the update file is 683MB, zipped, and comes with no installation instructions.)
    Would it be asking too much for these to be properly tested before being sent out? [/exasperated user]

  8. Mary Ellis

    I have not received my email to download either. Any Information available on when it will be sent? There is no point in pre-order if you are late getting the download message.

  9. Bill

    Any ETA when I can expect the preordered down load. but reading the previous entries I’m not sure its ready for the bug time.

  10. Patricia Shaw

    Sure am glad I read this, good luck everyone, think I will wait for a while until they know more about what they are doing!

  11. Kristie Wells

    Hi everyone, we wish to thank you for your pre-order of Family Tree Maker 2014. Due to the overwhelming response of this product, our partner fulfilling the orders – Nova Development – experienced some technical difficulties.

    You should have received an email last night confirming this has now been resolved with instructions to start using the software. If you did not receive that email, please contact Member Services at 1 (800) 262-3787 or via for assistance.

    We sincerely apologize for any inconvenience this may have caused.

  12. P J Evans

    redownloaded. Still doesn’t update.

    ‘Unable to find a version of the runtime to run this application.’

    That sounds like it’s either not seeing FTM 2012, or it’s missing a critical file.

  13. Paul Koko

    I have been a World-Wide member for several years now. Why should i have to pay extra for this software. The program should be included automatically with my membership renewal, why isn’t it?

  14. Peter Plamondon

    Update (see post #2): another email arrived, the download link delivered a .EXE (previously a .ZIP) which installed correctly and seems to be working, yay!

    Unfortunately the promised follow-up from the product team (post after #4) consisted of Ancestry distancing itself from their own product, referring me to Nova’s customer support. Seriously, Ancestry promotes FTM at every opportunity, but doesn’t stand behind it?

    Ancestry, you cannot have it both ways. Either FTM benefits from Ancestry’s brand and you need to stand behind it, or it’s an independent product you wash your hands of. Not both.

    As for me, I’ve had enough of this foolishness around FTM, and will not invest in future FTM updates. Any recommendations for other genealogy software?

  15. Jim Specht

    The sync function does not work at all! Contacted Ancestry and they sent the sync instructions for FTM 2012, I guess not that much changed, so why charge for the “upgrade”? I have sent emails and searched Ancestry and the FTM site and on the FTM site they still have FTM from two iterations ago as the main focus, please update the web site and let us know what is going on, keeping everyone in the dark is not the way to do business. Fix the sync issue!

  16. Bofus

    If you have a 64-bit computer with more than 4GB RAM, you might benefit greatly from the new version. It seems to be behaving better than 2011 or 2012 with respect to memory usage.


  17. Carolyn Lass

    I am having trouble registering my new version of Family Tree Maker. I have gone through and done all of the things that is suggested on webite and it still does not work. Here is what is happening, when I go to help menu in Family Tree Maker 14 and click on register Family Tree Maker I get the next window to open. But from their nothing happens. I click regeister and it does nothing. I here a click but nothing ever comes up. I have turned off my virrus protection, I have increased my cache, I have done all the steps recommended to me. I was wondering if anyone else is having this problem. When I call the help desk they just refer me to the help on the website. When I say I have tried all of that they have no ideas what to do.
    Any help would be nice. I would really like to register my new version.

    • Trevor Thacker

      Carolyn, Although you are in Family Tree Maker, the registration process utilizes Internet Explorer on your computer. In this case, it sounds like something may be blocking scripts. You may want to check your browser add-ons in Internet Explorer and disable anything that could potentially be blocking the script.

  18. Zac

    It is disappointing that no recompense for the significant down time and underperformance of the web resources and the almost complete non-functionality of FTM 2012 and FTM Mac 2 for larger trees. I spent several weeks of time trying to get either version working without success.

    I gave them ours of free “consultancy” identifying many of the architecture issues nearly 18 months ago. We were promised free updated features and bug-fixes through 2013 without anything of significance being delivered. Whilst early order discounts appear to have been offered to USA customers, we are yet to see either product even released in the UK. This is really unacceptable given the significant issues that were not addressed in the 2012/Mac 2 products. Not worth buying the legacy products this late in the refresh cycle, with no complementary upgrade path. The FTM Mac 2/FTM 2012 are too unstable to recommend for large trees.

  19. Katherine Kirkpatrick

    Had I read these comments first, I would not have attempted to download this product….which I’ve tried twice to no avail. Now I just want my money back.

    This is not acceptable business practice.

  20. M. Mark Estep

    Purchased to new Family Tree Maker 2014 “Disk” and can’t get it to install on any of my computers. Tried turning Avast antivirus off and also drilled downed to the install app itself and tried to kick-start it that way, but says the file is corrupt.
    This is very disappointing !!

  21. linda webb

    Family Tree Maker wont TreeSync. Been trying for over a week then went to comments on troublshoting found everyone there having trouble with treesync with 2014 ver. This really sucks. Good money thrown away!

  22. I was told by Chad in customer support that a patch is coming on or about Oct. 9. Apparently there’s a problem in the code of FTW14 that freezes the sync up. I’m trying to be patient since he’s been really working with me, but it took about 10 calls to Ancestry and a posting on their FaceBook page before I got any answers. Kristi from the FB page was very helpful in getting me to Chad! So, hang on, everyone!

  23. Dwight Lindsey

    Sync is completely broken in 2014. I contacted tech support and was sent the instructions for fixing sync in the 2012 version, which did not work at all. Fix the sync issues, PLEASE!

  24. Henry Kaspar

    I loaded FTM 2014 from a disk on both lap and desk top No problem with download my problem is with importing file from FTM 16 both computers stop with import at 85% tried three times on both machines. I also tried to import after rebooting —–Anyone have a suggestion!!!!! customer service support needs help phoned twice after 15 minutes gave up.

  25. Lin3F0da Howard

    I downloaded FTM 2014 from Nova Development and it wouldn’t install (“Error reading from file: C:\PROGRAM~3\{3F06svE~1\FamilyTreeMaker-Files\951C9513\8488E27\msvcr100.dll. Verify that this file exists and that you can access it.) Nova Development blamed the problem on; blamed the problem on Nova Development. After going back and forth between the two, Ancestry agreed to refund my purchase price and told me to order the disk to install FTM 2014. When the disk arrived, I turned off my anti-virus software and began the installation process. It looked like it was going to work, and then the same .dll error occurred and I had to abort the install. said that my Mozilla Firefox or my Microsoft Firewall was blocking the installation. To be on the safe side, I took my computer to DNA Computers in Dayton, OH (937-298-2667). I also took the installation disk and had the experts try to load it. They also got the .dll error. The conclusion they came to is that the FTM 2014 is not compatible with Windows 8, which my computer is running. It has something to do with the C++ file. Now, I am stuck with software that won’t install; the FTM 2014 corrupted my FTM 2012 program which was previously installed on my computer, and I am out $70+ dollars. This is ridiculous! I want my money back and a new FTM 2012 download to replace the one I purchased a few months ago from Nova Development (recommended by Does anyone else remember the days when the customer was always right?!

  26. Thomas Lewandowski

    Having trouble viewing on my laptop. some area’s to small of a font. If You try the large font option it helps some ,except some headers become to large. Need something like a Zoom Feature?

  27. Robby

    Lin3F0da Howard (and anyone else getting an msvcr100.dll error while installing), I fixed the same issue for a friend and here’s how I did it:

    When you receive the message about a missing dll, it likely points to a filepath along the lines of c:\progra~3\{3f06 etc, etc, etc. This is a folder in your ProgramData folder. Navigate to this folder, delete the folder with the weird name from the error (mine was called {3F06E471-FD45-4DB4-83A5-E68D149EA29F} but it’s probably different for everyone) then restart the installation. It should work this time. DO NOT DELETE THE PROGRAMDATA FOLDER, ONLY THE SUBFOLDER WITH THAT LONG NAME.

    It’s worth noting that I contacted FTM support twice before figuring this out, and they weren’t any help either time.

  28. Tim

    Robby, this is the same problem I am experiencing but your directions aren’t helping me. There is no such folder called ProgramData. Are you talking about editing the registry? Would appreciate any help you can give me. No where have I been able to find help on this prgram. Also, it isn’t just the msvcr100.dll that is missing. If you click ignore, another pops up, and there are more than 100 files that it says are missing.

  29. Dennis Marks

    2014 has been nothing but problems. It has never done a successful sync. I have been through every suggestion to fix this error, but always get the screen that says I should quit 2014 and try later. Uninstall, install, ancestry and strongname, downloaded ancestry file to start over, worked from safe startup – nada. Added the recent patch – nada.

  30. Robert Sear

    Every time I open FTM 2014 it says did not closed down properly but only one way to do it ever since I got it 10 years ago, what is the problem?

    • Trevor Thacker

      Usually this message occurs if Family Tree Maker crashes. We would suggest contacting us toll free at 1-800-262-3787 with more information so that we can attempt to verify the issue for you.

  31. rudi

    Hi. When will please release a new mac version of Family Tree Maker?
    When I buy the current version of FTM, will upgrade to the new version free of charge, or you’ll have to buy the upgrade?

    Thank you very much for your reply. (Sorry for my English)

    Rudi (Slovakia)

  32. Ken Anderson

    Sill wondering when, FTM 2014, will be released to the Canadian and UK markets. Are we looking at Days, Weeks or Months?

    • Trevor Thacker

      Hi Elaine! The download process for Family Tree Maker is handled by our trusted partner, Nova Development. If the program is not accepting the serial number, please contact Nova Development (Avanquest) at 1-877-445-6883. Their available hours are Monday – Friday, 10:00 am – 8:00 PM EST. Nova Development may also be contacted by email at

  33. Cheryl Reilly

    If you already have a account, it is worth it to get FTM, or wait. I just purchased an online membership, that lead me to this.

  34. Michael Graves

    Just purchased the 2014 Family Tree Maker. The final step was to check for updates, received a RT Patch Error and the download wouldn’t load. Called customer Support.

    I want my money refunded…. I’ve been a customer for years.

  35. Rita Schrimsher

    Same inquiry as 56: Cheryl Reilly. I have an Ancestry account and had a Family Tree Maker account that I contributed to. I just renewed my Ancestry account. Do I really need a FTM account as well? I would like to be able to access the info I contributed to FTM.
    Thank you.

  36. Jamie Blackwell

    I have FTM2012 and use the sync function to my desktop computer. I need the capability of using the same software with the same database from my laptop. Does FTM2014 have this capability?

  37. Randelyn G.

    Whew!!! WOW, am I glad I read these comments before installing FTM 2014. I know not to touch it, it’s unbelievable, how this and other products once owned and sold by Parson’s Technology are all getting a bunch of bugs, and fewer amounts of Technical Support and Customer satisfaction. This hands off approach from both companies would cause Bob Parsons to cringe at what they’ve become since he sold his company and its software to other companies in 1994, Intuit acquired Parsons Technology from Bob Parsons for $64 million! Nice for him, but obviously his long standing and faithful customers have become disheartened regarding the overall outcome. Having lost my job when the company was sold, I too am appalled by the handling of his programs. We, as employees were proud of the most popular products we sold: Quicken, Quickbooks, the Bible software: QuickVerse, and Family Tree Maker to name only a few. It’s truly sad that these programs appear to be taking a serious “turn for the worse” now.

  38. Elliott Terman

    Just received new 2014 version of FTM, and installed on my 64 bit Toshiba LT. Nice stuff added since my last update in 2005 … 🙂

    BUT, started getting blue screen dumps. Do we have an issue here?
    Thanks for the come-backs

    • Trevor Thacker

      Thank you for contacting us, Elliott. Is the issue with the blue screen occurring within a particular section of Family Tree Maker? Some suggestions that may be of assistance can be found here:

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