As an update to our previous post, we want to let you know that we are currently working on unplanned maintenance on the Ancestry Member Trees system. We expect family trees on Ancestry.com and its related international sites to be down for an extended period today.
Be assured that the information in your family tree is safe and will be available when the maintenance is completed. We apologize for any inconvenience this may have caused and will keep you posted.
Thank you for your patience.
UPDATE AS OF MAY 19, 2010 AT 12:30 pm MT
I wanted to again let everyone know that we are still actively working behind the scenes to get the Ancestry Member Trees system up and running again. Though the trees are not currently available on the site, I wanted to make sure it was clear that searching our historical records collections hasn’t been impacted – so you can search all you want.
I’ll keep you posted as we have more details and appreciate your continued patience.
UPDATE AS OF MAY 19, 2010 AT 2:30 pm MT
A number of members have asked for more details about the problems we’ve been experiencing today with Ancestry Member Trees. Unfortunately, as we were doing some big tree system upgrades overnight last night we found some unexpected bugs. We’ve had to take down the trees system to fix the problem.
We do routine maintenance on off-hours to minimize the impact on the time our customers carve out to do family history research. This type of maintenance is generally done behind the scenes to make the site better and usually happens without glitches. This was unfortunately not one of those times.
Based on current estimates, trees will likely continue to be down for the next several hours, at least until sometime later tonight (MT time). Please know that our development and web operations teams are working hard on the problem and we will have it resolved as quickly as we can.
UPDATE AS OF MAY 19, 2010 AT 9:15 pm MT
We’re still working on the issue with Ancestry Member Trees. We will continue working on it into the night and will let you know when we have more news to share.