Posted by Michelle Pfister on March 2, 2009 in Family Tree Maker

Our next Family Tree Maker webinar is scheduled for March 12 at 8pm EST! We’ll discuss the new features in the Free Upgrade to Version 2009.

In addition, we’re going to try something new. All of the Family Tree Maker developers will be there to help answer your questions online. They’ll type responses to the questions you ask while Duff Wilson and I broadcast a live presentation of the new features.

To help us prepare, please enter your questions, below. We’ll try to answer as many of them as we can during the live presentation, starting with those most frequently asked.

Please log your questions, below, and register for the webinar here. I’m looking forward to having our entire team there. Hope you can join us!


  1. Tom

    I signed up for the new webinar. I received an e-mail to remind me. It said I could add a reminder to my calendar. The reminder was for November 19, 2008 so was the webinar!


  2. James

    I keep getting out of memory errors when merging files and many times in the book-making section. What is being developed to prevent these types of problems?


  3. Virginia Webb

    When using the Calander feature, I am only able to use the “Immediate Family” choice, when I choose “All Individuals or Selected Individuals” I get a blank screen. I checked to make sure I have all the updates and I do seem to be updated. I would love to use the feature with all of my ancestors in my tree if possible.
    Thank you, Gini

  4. Larry Czarnik

    Can you please correct the link to the regisstration to reflect the 12 March, 8pm US EST!

    Let us know with a new blog topic when this has been set.

    2009MR04 18:05 Sydney, 02:05 US EDST

  5. Hank


    I also have registered for the webinar. For clarity you may want to change the two wedinar info pages announced date/time from: Wednesday, November 19, 2008 8:00pm EST – to Thursday, March 12, 2009 8:00 PM EDT.



  6. Michelle Pfister

    I’ll put back the registration link when the system is working correctly. Sorry for the inconvenience!

  7. Ron

    Is it possible to attach a file I’ve found on, such as a census record, to a name in my Family file in FTM 2009? I know I can attach a record to a name in a family file If I’ve uploaded it to but what about before I upload the file?

  8. donald brunkhart

    I’m having lots of problems with the publishing component. I tried to submit the problems through your help facility but received “initiation failed” error messages.

    Prblm #1: Created new text document in book. Added a photo. Everything fine. Added a second photo and then deleted it. FTM2009 ( crashes.

    Question #2: Why do you insist on adding an integer to the end of Item Name of a Item Property?

    Prblm #2: Create a new report in a book with the correct individual selected. Later I highlight the entry and it regenerates the report with the individual that is currently selected. Why does it automatically regenerate the report when there is a button in the control section that allows you to regenerate the report.

  9. Jim McKinney

    It is great to have the calendar back. I have two requests for the developers regarding the calendar.

    First, I have two family members with leap day issues. One chose leap day for a wedding, the second was born on leap day. I would guess that the testing of the calendar took place in 2008, a leap year, and the problem was probably not seen, but in 2009, which is not a leap year, including these two persons and their special dates causes the calendar to freeze. When I change the dates to February 28 or March 1, the calendar works. It would be great to see the program fix these and default to February 28 or March 1 in non-leap years rather than freeze and require a workaround which must be undone in the leap year.

    The second issue is I cannot find a way to eliminate wedding anniversaries of divorced couples. Even excluding the non-blood related divorcee does not exclude the anniversary. Please consider adding an option to exclude these anniversaries which some folks may not want to remember. My workaround is to exclude both people, but that excludes the divorced family member’s birthday.

    Thanks for putting the calendar back in and thanks for responding during the webinar.


  10. Larry Czarnik


    Thanks for fixing the link.

    Just for complete confirmation. You state that the webinar is March 12 at 8pm EST. In fact DST starts on the 8th in the US and the webinar registration makes the webinar March 12 at 8pm DST!

    We’ll presume the webinar registration is correct and it IS 8pm DST.

    You may want to post a blog entry just to clarify.

    Thanks and looking forward to the webinar. We’ve promoted to our group and those in Sydney who can be available for the 11am Fri 13th presentation time will no doubt do their best to attend.

    2009MR04 13:40 Sydney, MR03 21:40 US EST

  11. Garret

    Why was “All-In-One” tree removed, and are there plans to bring it back? That’s an issue that keeps me from installing any upgrades, as I have access to a plotter.

  12. Gayle

    I am new to ancestry research and have only used my Ancestry.Com deluxe membership and have built my tree there.
    I have the most basic of all questions:
    Why do I need Family Tree Maker 2009 software and what can it do for me to enhance my research and recording keeping? What am I missing out on by not having any tree making software? Thank you most sincerely,

  13. I have Version 9 of the Family Tree Maker. If I purchase the 2009 version, is there a way to transfer all the data and text to the new version?

  14. Debby Beatty

    I haven’t bought the software yet, but plan on using the software on my MyFamily site. Is it the same. I have a dialup connection that only works about half speed–28.8 kbps
    Is this too slow for me to do the webinar?

  15. jean hardy

    i wish family tree maker was set up more like because it shows the sons and daughters under parent name. Any chance of that happening

  16. Tami

    My question is about adding nicknames to individuals on a family tree.

    Nicknames were often used on documents instead of given names. What is the best way to include a person’s nickname to ensure the most efficient search results?

    Thanks so much!

  17. James Griffin

    I have given up on using FTM until material from Ancestry.Com is automatically downloaded into FTM. Entering material twice is cumbersome.

    When will FTM and Ancestry.Com be integrated?

  18. Harry

    I am using FTM 2005 & have problems saving files to a DVD. Would like to save several files to the same DVD and upgarde them as necessary. Does 2009 correct all of these problems?

  19. Marie

    I have people and events that are the same except when I typed some of the names, I made small changes, using FTM 2005.
    Is there a way to find all people and events associated to a place name and similar names in order that I can use and replace them with only one name in FTM 2009

  20. Michelle Pfister

    #7 Ron

    Yes, FTM automatically saves Ancestry records (i.e., Census, Birth records, etc.) to your person when you merge the Ancestry record into FTM.

    Once you’ve found the record in the Web Workspace, click the “Merge” button (it’s next to the “Search result detail” heading). The image associated with that record will automatically be saved to your FTM person. In addition, FTM will automatically fill in the “source” information for that record.

    Note: If you don’t want the image to be saved to FTM, you can stop FTM from importing it. When you’re at the “Web Merge Wizard” dialog box, click “Summary.” In the top of the dialog, you’ll see a checkbox called: “Items to merge: Media.” This checkbox is usually checked. If you don’t want to merge the image, just uncheck the box. Hope this helps.

  21. Larry La Guardia

    Can you develop a method so that a user can generate a report with the reference numbers (ID) on left side in sequential order with the person’s name, DOB and POB and DOD all on one line to the right of reference number (ID)? I assign a reference number and use that as an index. As a work around, I imported (shared) the report to an Excel spread sheet and with a lot of cutting and pasting was able to generate a report with that format.

  22. Richard Finn

    Question – When I add a Religion Fact, the program uses was in the publish report. Example: Religion (I add Catholic) The report reads – Religion was Catholic. I want to change was to is. How can I do this.

  23. Dorothy Foster

    I put the Family Tree Maker 2009 on my computer and I got an error
    “Authentication with the server failed” Because of this error I can’t
    reegister my Family Tree Maker. How do I get rid of the error?

  24. Miguel Castillo

    Can you help me, i´need more information about the my (CaseID:1010361), Ancenstry is grandefull, thanks a have a nice day.

  25. gerard kennealey

    I purchased the social security death registry from a few years ago. It does not work with the 2008 version and I am told by that it will not work with 2009

  26. Beverly Hill

    Apparently my computer speed is not adequate. Is it possible for you to send me a print out of the first webinar and also the new one.
    Thank you Beverly Hill

  27. James F. Fleming

    A question . . . is the new Family Tree Maker an update to Version 16 or a completely new software package?

  28. Robert

    Why is this program NOT compatible with my older version of FTM(2006). Thank goodness I backed up my files on another computer, because they were a mess.

  29. Tomm

    I have Family tree maker 2009, but I also have some unique entry problems, like this one: How would one enter a person who was born female and became male (transgender)?

  30. Greg

    Are there any plans to bring back the feature of automatically assigning a reference number to an individual when you add people to your tree? Since I started with a previous version, which did that very thing, and now I am using the ’09 version, which does not, I feel left hanging and have to fend for myself.

  31. Adding Dates:
    I would like to be able to insert Q(uarter) numbers directly into the date field, for example, “Q3 1946” as this precicely mimics the quarters used in UK BMD records.
    I do realise that this could aternatively be entered as “Jul-Sep 1946” however this is not as easy to read as the “Q” number, snd requires extra typing.
    The online tree DOES in fact allow this format (if you answer “allow date entry as it is”) when saving a record, and I note that it also recognises the year part of the phrase perfectly well.
    Similar functionality would be extremely welcome in FTM 2009 – is this possible?

    Best Regards,

  32. Ellen Kahn

    2 questions:
    A -I do get a written copy of the data I have in my family tree?
    B I do I transmit my data from family tree to ancestry?
    Thank you very much
    Ellen Kahn

  33. Ellen Kahn

    2 questions:
    A -How do I do get a written copy of the data I have in my family tree?
    B How do I transmit my data from family tree to ancestry?
    Thank you very much
    Ellen Kahn

  34. Dorothy Reod

    I would like to know how to make the font smaller when I click on the FTM-I have been sent answers but none help-
    As soon as I click onto FTM
    the font becomes really large
    I can’t see the whole page to do any work-

  35. Maureen

    I loved FTM until Verson 2009. I find it very confusing after being a Family Tree Maker advocate since the beginning.

    I have been trying to print Descendant Charts with Divorces, however, I have two people in my files who are divorced but never re-married and I cannot get the information into my system. Why?

  36. Ana Villasana

    It would be nice to have a feature which enable the genealogist to search by location. For example, I’m going to a research center for a certain area next week. It would be helpful if I could get a listing of everyone that had any connection at all with that area from whatever branch of the family tree.

  37. Les Winningham

    I was using FTM 2009 version and I was unable to get a family view with that version. I have switched back to FTM 16. When you get an up grade on FTM 2009 that will offer the family view, I would consider using it again

  38. Elizabeth Kortz

    I have FTM 2009 but have not received anything regarding the “automatic update” to my software. How can I obtain?

  39. Grace

    I am having installation problems — FTM 2009 installs but won’t open — just says I didn’t close it properly — but I never had it open, so how could I have not closed it!

  40. Karan King

    While “resolving place names” I needed to be able to click on a few certain places and be taken to the place/site where it was found so that I could figure out what the problem really was. The other three choices could not help me correct the place name. Can that be done in the future, please?

  41. MLA

    I wrote to Family Tree Maker but they never answered…question is I have hard copy of ancestor tree and would like to know if I can scan it into FTM or do I have to type in all the names etc.

  42. June Greywitt

    My Family tree 16 is damaged how can I get that fixed since I only have the CD for Family Tree 2005.

    Also I don’t like the book in Family tree 2008 I don’t want to upload it to the Internet I would like to print it myself. That is why I don’t like your 2008 Family Tree. I feel as if you are forcing me to give you my personal information that I do not care to share. I liked the set up of Family Tree 16 better.

  43. Ron Markland

    I had been using FTM2006, and then upgraded my PC and now have Vista Operating System. FTM2006 would not print, after discussions with Helpline I bought FTM 2009. Many of the features of 2006 now appear to be lost. My main desire at this time is to print out a “register” that will show all of the family descendents of a ancestor. I have several instances where there are second marriages,and have not been able to show those individuals. Need to include them since in several cases they have been more helpful in gathering information than those of the first marriage. Is it possible to do this, or am I missing the concept as to how to do it?

    Thanks, Ron

  44. Ron Markland

    A second question that I failed to include above. The book feature that was on 2006 is apparently no longer available on 2009. I would like to just add the information that I have obtained since I first sent a copy of the book to relatives. Can not do that with 2009. Will updates include that? Was a nice feature, especially to us that do not like to spend any more time on the computer than necessary.

  45. Joe Lanfranchi

    I recently upgraded from FTM 2005 to 2009 and, after a brief adjustment period, am very happy with it. I do have one frustration, however. I would like very much to be able to determine the order of listed facts in an individual’s profile.
    Thanks, Joe.

  46. scott Foster

    What is the simplest way to transfer picture files from Picasa to FTM ?
    Also how do I print out the index and print out the home persons relationship with all others in the tree ?


  47. R.D . Fread

    I am using 2009 version – when I get those green leaves – how do I use them? I bought the Official Guide to Family Tree Maker – I look the info over but how do I get it into my database?
    I prefer using version 16.

    Best regards, R.D. Fread

  48. Jack

    Why do you put up so much information when the search is exact?

    It gets to be somewhat frustrating when you have to search through so much, either the factual information is there or it is not. I understand when you have incomplete information showing, but with exact information there must be a way to narrow it.

    Other than that I have been very pleased with the program.

  49. Terry

    When I only have an initial for a first name and place that initial in the “first name” section followed by the last name in the “last name” section, why does the result always bring up the names of individuals placing that initial as a middle initial? How can I get the system to place that initial in the first position for my results?

  50. Joan Loete

    Has the ahnentafel numbering problem been fixed? I have reported this several times and been promised a fix but it hasn’t happened as far as I know.

  51. I have 2005 and when I make a book, and try to save it in the PDF mode, I can not open or find the file. This is on a backup, as the orignal was lost i do not have this problem with a new file. I can save that to my documents no problem than add it where needed.

  52. Art McGinnis

    I often have a situation where my program closes when I add a new member to my tree. I compress my file, but it only compresses by less than 1%. what is the problem

  53. Terry

    I have FTM 2006 on an old computer and wish to reinstall on a new computer. Cannot locate installation disc. Where can I locate a replacement?

  54. Joseph Galinsky

    Can you have someone who knows how to construct grammatically correct sentences redo the Register Report to make it more readable? For example, change “Her death on” to “She died on”; “Her birth on” to “She was born on”; “Their marriage on” to “They were married on”; etc.

    I am embarrassed to send the Register Reports to relatives, so I spend countless hours editing them to improve their readability.

  55. Keith Russell

    I would like a version of FTM for MAC OS 10.5.6!!! Will this ever happen or do I need to purchase a competitor’s software? I am an Ancestry member and own FTM 2009 as well and would rather purchase a product from you guys.

    Running FTM in a virtual machine such as Parallels, etc. on a Mac is not the same as a native Mac version by any stretch.


  56. Jeffrey Carte

    I am looking for my Ancestry in reguards to the American Civil War. Can we find this out?

  57. Bob

    I have an site which has over 16,000 people including 500 pictures and stories which is also documented by birth, death, census records, etc. I recently purchased FTM 2009 and downloaded my file from to it and the pictures, stories do not download. The source of the records show in FTM but will not allow me to look at the records. What did I do wrong?

  58. Rick Fugate

    Kinship Report, I used to see all the relationships between two people on the Kinship report. Now, FTM2009 only shows 1 result. Why was this removed or am I missing something in the “Help” function?

    Thanks for any help?

  59. Steve B

    Please help me understand how I can share my family tree from FTM with members of my family across the country.

    1)Do they all have to be FTM members in order to view the Family Tree? 2) Can I personalize the Family Tree so that they and their immediate family are at the base of the tree? Thank you, Steve B

  60. Jack Watzke

    In Sept.,2008, I received an offer for a free upgrade to FTM 2009. I responded with the coupon code provided. I later received a message that the online store was temporarily overwhelmed and I was instructed to resubmit with the new coupon code, which I did. I have never received the FTM 2009 upgrade.

  61. Jean

    See number 60. I too would like a version for Mac. I have used Macs since 1984, and do desktop publishing on them, so I am not going to switch computers. I run Word:Mac on the Mac, but do not use a program that allows PC software, and don’t plan to get one.

  62. Ralph Bending

    I do not like the new 2009 so much so I uninstalled it and took the program back to the store for credit. I’m back to using version 16 it’s more user friendly and some of the reports I did not like. I have told my friends not to buy your new 2009 program.

  63. Preston

    Sometimes family group info is found on two separate census pages. When using FTM 2009 online to meld census data into my file, is there an easy way to include the second census page?

    How do I eliminate shakey leafs that do not pertain to my family?

    Please identify the file name(s) of the file viewer used to viewing ancestry files online. I keep inadvertently deleting the file(s) daily each time I wipe my HDU clean of extraneous internet and temporary files and folders.

  64. Darrell Kaff

    My wife’s father left her Mom – and her brothers – some 59 – yes – 59 years ago. It appears he is interred in a Veterans cemetery in Oregon. My wife would like to know more about her biologic dad. If we were to visit the grave-site town, what would you suggest? Contact the local new paper? Visit the Hall of Records?… check the phone book.. start making calls? If he started another family, how would we be able to contact them… and would they want to be contacted?

    Dickey, Loyd Byron, b. 08/24/1917, d. 04/14/1969, US Army Air Forces, SGT, Plot: U 0 2475, bur. 04/18/1969

    Tnx, dk

  65. Susan Hodel

    In FTM 2009 how do you print an alpha list of all people in the database? In 2006 I printed an alpha list with each one on one line and I had Last Name, First Name, Spouse Name, Date of Birth, Date of Marriage, Date of Death — all on one line for each person.

  66. Charles

    Are you starting to get ahead of your clients ? Some of us that are not highly proficient on the computer are getting confused with all the options. I would like to see a plain input program with a Family printout. The more features caters to the highly proficient computer users and confuses us less equipted. Can you market a basic model and save us the angst.

  67. c w mayes

    1 – Any plans for a Linux version or a way to run FTM in Linux.

    2 – Show the spouses name in the “Index of Individuals”. With many individuals with the same given and surname, know who is married to who would make locating the individual that I’m looking for much quicker.

    3 – Adding a ‘what if’ to the reports, ie ‘if birth location = sumner county’.

    Thanks, wayne

  68. Jerrie Daly

    I was extremely happy to see books back in FTM 2009 but it’s still not what it was in FTM 16. I liked the ability to control report content. Currently I have no options on what is included in a report. I also had books already created in my file but they have all been “lost” in FTM 2009. So I am still using FTM 16 for my books. When will all of the book functionality of FTM 16 be available in FTM 2009? It’s becoming very labor intensive keeping 2 databases going. I also lost all of my media that was attached in my FTM 16 file. It will take me hundreds of hours to attach again. That media is in the file when will I be able to see it again?


  69. Rick Fugate

    When using “Resolve Placenames”, it would be nice to include the word “county” after the name of the county. FTM2009 wants to remove the word “county” from my description. Examples: “Russell County, Virginia” trys to update to Russell, Virginia. Under this senario you don’t know whether its a city or a county. Please consider adding the word “County” after its name.

  70. Philla

    I have two issues with an update and am afraid to do it.
    1. When we all had to change from Ancestry Tree to Family Tree Maker I lost 10 yrs worth of work…and still don’t know if I have re-entered all I had. Since your FTM didn’t and won’t recognize a back up data file from the original, AFZ. FTM says they don’t support ATM and I can’t get a disk.

    2. Why does your program change all documented information to say it was found on Ancestry .com in the documentation file. I have found a lot of things, that weren’t on Ancestry OR prior to Ancestry putting on line. No program should have the right to CHANGE data that is put into the program.

  71. claudette satzler

    My Familytreemaker program is corrupted. I cannot open any scrapbook items and I sometimes have lines across the page. If I get a newer version, will that correct it?

  72. Laura

    I have a lot of pictures that need to be linked to several people each. Unlike normal windows applications, in FTM 08, you cannot “control, click” to highlight more than one person at a time. It is incredibly time consuming to have to click New, find the person, enter, click new, find the other person, etc. Will this be rectified in 2009?

  73. Len

    I am trying to decide whether or not to purchase Family Tree Maker. I’ve gone through the information and demos on your website and I like some of the features — especially dupe-checking — that look like they would streamline the tree-making process considerably … IF they interface well with my online tree at Does FTM or the 2009 upgrade include some type of synchronizing feature that would automatically (or nearly so) keep the FTM files on my hard drive sinced with my records on

  74. Charlene

    For some reason I get an extra spouse on some of my kin. There is no was to delete a blank spouse. I have 2 on the spouse window and there is only one listed. Is there a way to delete a blank spouse?

  75. Joni

    I would like to sign up but I have no access to my FTM. When I contacted Ancestry about it I was told you are not compatible with Windows 8. Will you be working out the bugs for people like me that really like your product.

  76. Charlene

    I get a message on every print page that tells me that some of the information is outside the allowed margins. But, I print and it’s perfect. It’s just annoying to get this message every time I print a page and have to delete it. How do I get rid of this incorrect message?

  77. Jack E. Moore

    Not sure I will be able to take part in the webinar. I do have a question and have not been able to find any place that addresses this problem.

    I do a lot of merging from the site to my files and many times I end up with five or six sources that are exactly the same or only slightly different. I am wondering if there is any way to merge these all into one souce. Ex: I get 5 sources that say individual was born on such and such date. Some may have more or less information than the other one. I know when making a merge if data is the same you can discard it, but it still keeps the source.

  78. Bill

    Any plans for a version of FTM compatible with Mac OSX? If not, can I please be removed from your FTM email list?


  79. Jack E. Moore

    I forgot something else. When resolving place names I have had some problems with places that were pre Civil War. for example changing Virginia to West Virginia etc. Also places that no longer exist or have changed names it doesn’t recognise. Also I don’t like that it changes places I have recorded the county to just name and state and USA. this can be very confusing in places where a town and county have the same name. One problem I had was my 2nd great grandfather was born in Marshall County, Virginia, Your program tries to make it the town of Marshall in Virginia, or change it to Marshall, West Virginia both which are wrong.

  80. Ian

    I have seen variations of this question on the blog but it bears repeating as it relates to all versions of the FTM software. I have the FTM 2004 version. can i transfer all my info with out having to re-enter it manually? OR transfer it from ? without one of these options it would be tough to sell me the FTM2009


  81. Carol Blackman

    When we get the reminder email, can it include a clarified time, because I will have enough trouble being involved in North Queensland Australia if it is not clear whether you are on daylight time or not.

    At the moment New York is 15 hours behind us which makes the webinar on at 5.00am Australian Easter Standard time.

    Is this going to be correct on the day?

  82. Norma

    Since I am on dial-up, sadly I cannot attend your webinar. I would like to know if there is currently a way to load a record into the my tree via some link within the program? I am currently copy/pasting data into my tree and find it’s consuming a lot of my time.


  83. carol

    In FTM2005 I was able to enter siblings without entering their parents. However, in FTM2009 you have to enter at least one parent before you can enter siblings. As a result, all my “parentless” sibling relationships were lost when I imported my old FTM into 2009. It took me days to identify and reconstruct those families. Please fix this for future users who upgrade.

  84. Charles O'Connor

    I am with Garret who asked why was the ‘all-in-one’ tree removed. It was the reason I bought family tree maker years ago and if it does not come back I will move on to some other product that has it. It was the one and only item at the time that really made your product stand out from the crowd.

  85. dorothy boulware

    Hello, Will there be any way that I can check in later to see what will be on the webinair on March 12 as I expect to be away from computer use. I am very interested. Dorothy

  86. terry

    When I have access to a PC, I can’t access a family tree that I made eight years ago to correct some erroneous information I had at the time because I’m not using the same email server anymore and you won’t send a password to my new email address EVEN THO I’ve sent you all identifying support information.

    How can I change/update the data.

    Also, Do you yet have a Mac format for FTM?

    I’ve sent many emails requesting an answer but have not received one reply.
    I see Barbara #19 has asked the same question to which no reply has yet been posted in this article.
    I see

  87. Roger Graul

    Sometimes when adding birth or death dates it shuts the program down.

    What am I doing wrong, or is it a problem with the program?


    Roger Graul

  88. Jim Weiss

    If you move FTM to another computer, or wish to reorganize your hard disk, is there an easy way to change the path to the media files so that all the links still work?

  89. Arvis McKeane

    I can no longer scan pictures to put in the family history. Please tell me how to do this or is it no longer available in this new version. Glad to have the calendar back. Arvis

  90. mare

    I just got he 2009, never having this program before and I am not liking it all!
    I downloaded the Ged from ancestor and it did not transfer any sources or notes. Also when I am searching in Ancestor via FTM, I still can’t merge a source. Up in the right corner where it has you and relationships to the people you click on, for everyone it shows no relationship. Even with my parents, it says no direct relationship. So needless to say, I think I will continue to use Ancestor. come. I can’t imagine having to go through FTM and having to enter everything again for 1,800 people!

  91. Roger Mortimer

    A question for Ancestary is when are they going to make the interaction between FTM trees and Public trees on Ancestary such that you do not have to maintain two trees in two different places.
    FTM would only contain the private information whilst updated information would be held on the public internet site.

  92. Yolanda

    How do you use the calendar so that it reminds you of the birthdates (and some of the death dates) of all of those on your family tree? Also, how do you periodically change the “key” person on the family tree that the system selects as the “head” of the tree when one uses the “publishes” feature and the tree that has the pictures of the person on them? Thank you!

  93. On Feb. 5th I reported that after installing the newest version of FTM 2009, that the Pedigree chart did not number the generations correctly.
    The parameters are set to print individual numbers with name. Start person is 1. But the start person on the pedigree chart is 2 and so on.

    My correspondence has been with Member Solutions with the last being on Feb. 11 with Cassandra of Member Solutions and the response was “Thank you for submitting this error in our programming. This issue will be evaluated and if required will be forwarded to our development team. I will contact you directly if any additional information is needed or when the issue is corrected.”

    Can you please tell me when this “bub” will be fixed?

  94. Ruth

    1 How do you get rid of an ancestry hint when you do not feel it applies to your ancester in FTM?

    2 When using the merge feature in FTM, sometimes the media will merge and other times it does not, even if the media merge box is checked.

    3 When merging some family trees in FTM, all the census data merges from that persons family tree. I have no chance to merge the media data. What can be done about this?

  95. when r u gona to put the publishing the book on the family tree 2009 i went to buy the new one the full version because the free version u mailed me doesnt not have the print the book part. i thought the new full version on 2009 would have it but when i went to buy it i looked and it did not have it I asked one of the help guys @ the store and they said it wasnt on the 2009 yet. so what version r u gona to put it in. I dont like to have to go to the internet because i only have dialup and its to slow to make up a book online. so it would be GREAT if u guys would put it in one of the versions and i will not buy no more till it is in one of them. i have the versions 16, 10 and 2008 that i have bought and the free 2009.The 2009 wont let me use my earlier trees and i have to redo my tree all over its a pain because i have over 1900 people in it. Thanks Jeannie

  96. Gwen Cody

    I will be out of town on March 12th, will you be posting any info after that regarding the info shared at the webinar ?


  97. Debbie Levine

    I have been uon for awhile now.

    1. I would like to know if this will compatible with Vista 64?
    2. Will there be an upgrade fee or do we have to buy it outright?
    3. Will I be able to download GEDcom files?
    4. Will I be able to download from the work that I have on there?
    5. Since we can access the Social Security Death Index from, can we get the 2009 version without them?

    I may have more questions later. LOL

  98. Barb Madry

    I am in the process of double checking and entering my sources for my people.

    When I enter a book source, the name of the author appears first on the source list. I normally look for the book title, not the author. Can this be switched?

  99. Jo Kilbourn

    In the Notes Section, are you planning to make it “Word” friendly? By that I mean, the commands that are used in a Word doc can be used in the notes section. ‘CTRL & Delete’ keys do not delete the next word nor does ‘CTRL & Backspace’ delete the previous word.

    Took some getting used to, but really like the new 2009. Just need some time to figure out how to use everything!

  100. Bill

    Is there a way to change or determine the order of source citations after they are entered? For example, I might cite the 1910 census as the source for a person’s name, then later find them in the 1880 census, and then in the 1900 census, and I enter those source citations in the order I find them. I’d like to put the citations in chronological order after I’ve entered them. This would be similar to the function for changing the order of spouses after they are entered. Is there a way to change the order of source citations after they are entered, or can you add this feature?

  101. Debbie Levine

    What is the difference between the different editions of FTM 2009? You have Standard, Deluxe and Platuim but I have not been able to find any difference. They all seem to give the same.

  102. Diane

    I am using FTM 2009 on a Windows XP computer. I have created a custom field to keep track of what documentation that I have collected. When I print the family tree out using the Extended Family Chart it shows the title of the field…but non of the information I have entered. I have tried to go through the help service but haven’t received any answers. I would also like to know how to get rid of the “leaf” for sources that I have determined are not correct so that I don’t have to constantly go back and check to see if it is something new.

  103. Veronique Le Guillou

    I went from FTM 16 to FTM 2009. I agree with the gentleman missing the all-in-one tree and I also miss the ancestor tree. In the past I have given relatives their own ancestor tree as Christmas presents but FTM 2009 only does descendant trees. The pedigree view is not the same.

    I also miss the FTM 16 fan tree because the 2009 version include blanks for missing relatives – a bummer when when there is a single parent and no way of finding the other parent.

    As a result I an entering everything new into both versions just so I can get the reports in the format I want. Obviously it is twice the effort to do both and I am more likely to forget to update one of the programs.

    Too late to make the story short… but is there any thought to update the trees with the old formats?

  104. Bill Searcy

    I have ver 2009, but I’m a loyal ver 16 user. Do you intend to continue to support ver 16 and make improvements?

  105. Judy Jaukkuri

    Help! In one of your webinars you said you were bringing back the all in one tree in version 9 which I now use. When I called support they said it was called the descendant tree. It is not all in one. I only get one tree. Plus I don’t like the footnote feature on this program.

    Usually I send my tree to my cousin who has version 6 and he sends the file to Kinkos for the all in one tree. This gives us the two big trees that we have not linked yet plus all the small ones. Now I read that version 9 is not compatible with version 6 from one of the bloggers. Is this true?

    Help! Thanks!


  106. Patsy

    I just purchased 2009 version about 2 weeks ago. Will I have to buy an upgrade for these latest improvements?

  107. Bill Searcy

    In past webinars, I couldn’t see the whole picture and couldn’t move it with the arrows. I hope I don’t have to guess what you’re pointing at this time.

  108. Bill Collins

    Don’t know if this is where I should be asking this or not, but, why are the
    “Family Trees” in the Family Tree CD software located at the bottom of the drop down list…to where I ALWAYS have to scroll down to get to them. (Nothing like having to get past all the US census info when you are searching for ancesters in the middle ages!!

    On the Append/Merge option, why can’t the match up screen be full screen, so that we can actually read the names in the pedigree matchup/compare area?

    Why is it that when I add someone that was born before Christ (BC) instead of (AD) to my tree from, that their place of birth automatically becomes British Columbia?


  109. Diane

    Would you please tell me how to merge sources…. like: 1930 Census and U.S. Census – 1930.

    Does the 2009 version still have the map features that were on the Older versions… I miss that on my 2005 version.

    Will there be another webinar if we have to miss this one. I am teaching a class someplace (in something other than Genealogy), myself.

  110. Bernice

    When I purchased Family Tree 2009 (which I have yet to install) as an update to my Family Tree 16 (I think that was the last version), the contact person said that the book publishing was not yet on the disc. Will this be a free download?

  111. Steve

    Ancestry Hints…several names have problems opening …get apology message…have tried numerous times over the course of the help

  112. Mary Beth Marchant

    I would like to put my 2 cents in about FTM 2008/2009 versus Version 16. In my opinion FTM 2008/2009 is difficult to use. I have both versions installed but am not adding anything to FTM 2009. Version 16 and previous versions were clean, clear and easy to use. These new versions have just way too much junk in them. I keep hearing various reasons why FTM could not update Version 16 but I think that is just so much nonsense. Same as Coca Cola deciding to deep six Classic Coke in favor of “new Coke” . That did not go over well either. The so-called book feature in the patch for FTM 2009 does not support the many photos I had in my books-none of the photos imported-most of the genealogy files did not import-I was left with a skeleton. If I wanted to keep a book, I would be forced to completely recreate it. I won’t be using FTM 2009.

  113. Sydney

    If not during this webinair, will you in the future conduct one using source files. I’m not sure how to best organize them and maintain a consistent format.

  114. Norrman E. Dodge

    When I do a register report why does only the first and last names appeear oa the parents of the the spouse. It would be much better if the parent had all the names listed. I know all the names appear on the family card. Also if a divorce is recorded ist there aq waythe date and the word divorced could appear.

  115. Sandra

    I have had many versions of FTM but the best one thus far is version 16. The only improvement that one needed was the scrapbook. If the scrapbook was like the legacy 7 the version 16 would be absolutely perfect. One other change is make it compatible with vista.
    Please don’t mess with perfection,

  116. Carol Dunn

    I find that wen I do a simple genealogy report and upload as RTF to use with Windows Ultimate Vista, office professional 2007 word that I have BIG problems. Someone has put tables in the background to use for the children – but I can not change the cells. What a MESS. FT 6 was much easier to use, or was it XP?

  117. Fran

    Where can I find the answers to all these questions? I could learn that way if I could find the answers.

  118. the second webinar I signed up for would not open. It just displayed the speakers pictures.
    Question: I work with many names and sources and find it exhausting to click the back button so much. Why can’t this be like a book where you can turn pages and have a place where you can continuously add names being researched, instead of one name at a time?

  119. Margaret

    I am using FTM 2005. I would like for a married female’s maiden name have its own field as well as a seperate field for her married name. Have FTM added this field? If not, how should I enter this info?

  120. Virginia Reulbach

    I have FT2008 and was told FT was rewritten from the ground up and they left out two features that I had used in previous versions. Have they improved FT to include “calendar” and “labels”?
    Both of these features are important to me.

  121. When I installed FTM 2009 and impoted my tree from, references with URLs showed up in the notes sections for most individuals. I assume the URLs point to the media associated with those individuals on Ancestry.

    Is there a way to clean up those URL references without having to do it individual by individual?? I have hundreds of people in my tree with LOTS of media. The biggest problem is that those URLs show up in the reports as notes and cause the reports to be much too large.

  122. Joyce Sharpe

    2009 frustrates me so much I prefer to use 2006. I should not have to add the facts for each person. they should have transferred over and built from my previous records. I do not like being unable to see the children of a particular family when I have run across one of them i.e. in the census and they now have a family of their own.

  123. Joyce Sharpe

    P.s. I dont know how to exclude a search result that has nothing to do with my person to keep it from appearing over and over

  124. Judy Hoenke

    When will Family Tree Maker be designed for Macintosh users. I don’t need it but when I talk to others about it they are interested.

  125. Elaine S. Wallace

    How do we keep children with mother without changing their names when the mother remarries. I know we can keep them with the different spouses but I want them to be with the present husband. No they are not adopted.

  126. Becky

    I am interested in printing off reports that show not just straight ancestors – i.e., parents, grandparents, etc…, but also aunts, uncles, cousins, etc…. is there any report that will allow me to view this infomration?

  127. I haven’t been able to work on my Family Tree for a few years due to my husband’s poor health. Now that he is gone, do you have any suggestions as to what I need to do to get started again? I have Family Tree Maker 7.0 for Windows. Any help you can offer would be appreciated.

  128. Jeanne Carley

    Bought version FTM 09 last fall and can’t get it installed properly even after I deleted files to make room. Contacted Ancestry. support for help but can;t get response – only he would call back – my cell phone drops the calls and that;’s all I have right now. Am getting really frustrated as Im getting no help. I still hav version 5 which I;m using.

  129. Clayton Benner

    I have a Family Tree Maker file of over 1200 family names. You (Family Tree Maker and keep asking me to upload my file as a GED. But then, to access that infor plus your main Ancestry file, I have to pay a fee. You get mine for free, and I have to pay for yours. Not Fare!

  130. Katie

    I was adopted. I have since found both my birth parents. I want to do a tree with both biological parents. They were not married, but cannot get rid of “spouse” on tree. Is it possible to do a tree with both of them as my parents but with different spouses and children?

  131. carol hancock

    Maybe I am dumb but I have a terrible time with linking and not linking sources. For example, I used to put in a choronological time table of where someone was – example 1809, 1810, 1811. etc. I used to do it in facts. Then I tried to do it using sources. So, I put in say Nelson Co., KY, Tax Records but I can’t get the years in order nor unlink some years for other people. After all, the family was there all together up to a point, then split say across a county line. So what am I doing wrong or can’t I do this? Your help/learning center doesn’t answer my question or show me how.

  132. Jeff Joyce

    In FTM 2006 there was a report called “all-in-one tree” it could be output to a PDF file. Can you explain in the webinar how to duplicate this function in FTM 2009?

  133. Jeff Joyce

    Have you considered a Graft Fuction? I would love to be able to graft a new found tree extension, rather than having to individually update each generation as I find “New Leaves” in my tree. Could you consider showing “New Leaves” on the List of family memebers, rather than having to hunt through the Graphical representation for leaves?

  134. Brian.S.McTurk

    I use FTM 2006 V 13.0.285 which now holds ten years of reseach data. Will the 2009 Update work on this 2006 Version & If so what is the risk of lost data?
    This is the first update I have been offered since my original purchase.

  135. Donald C Brown

    I am new to the 2009 version of family tree. I am having problems with uploading my backup disc to the 2009 application. my file name is “rash family.fbc”. any help would be appreciated.

  136. Nancy Sciurba

    A notice of free upgrades to FTM Version 16 popped up after I attempted to install the new FTM 2009 recently purchased. Are they the same thing? I liked the Version 16. Thanks.

  137. Jerry Persall

    Since October, 2008 I have posed this question far and wide within the herarchy at Ancestry and not one person has addressed it: what is the finctional difference between using FTM versus building a tree online? Why does FTM NOT sync completely w/online trees? (Noticeably absent: images, etc…) Why aren’t the features that are implemented on the one not translated to the other? (Ferreting out and eliminating duplicate entries is nigh impossible online.)
    What is the marketing point of having genealogy software AND an online program?
    I have both and fail to see any distinct advantage to using FTM other than the ability to produce 6-generation pedigree charts.
    Really now, why are there two unequal ways of conducting family research and producing family trees at Ancestry?

  138. Jo Kilbourn

    In order to attach a censu record, or other record that I find on, do I have to have my family tree on the Ancestry site? Is there any way to attach it into the tree that is in the software?

  139. Kris

    I have FTM 2009 and did some research for a friend. As a result, she decided to get into research herself and bought FTM 2009. Can I transer the info. I’ve gathered to her FTM?

  140. Tom

    In FTM16, you could include “objects” (OLE) in the Scrapbook. I would often transcribe information to a Word.doc or a PDF file and I could then “embed” that document in the Scrapbook. Since it was embedded, it became an integral part of the FTW file. Worked fine – also, this method was clearly described in the FTM16 Help file. Also, many sites, like newspapers, etc., provide a “Printer Friendly” option and I often would “print to PDF” an article, obit with photo, etc. and then place this “document” (Word or PDF) onto a Scrapbook page.

    Not only was FTM16 smart enough to allow these types of documents, it had the ability to “know” which application to use to view the Scrapbook page.

    In FTM2008, first none of these documents showed up in the person’s Media when I imported my files. Then, according to “phone support”, FTM2008 ONLY supports “image” file types (jpeg, TIFF, BMP, etc.) as Media. In other words, they don’t support “OLE” objects anymore. Oh, and this support of only “image” file types is not documented in the Help file or in pre-purchase literature, that I can find.

    It was suggested that I open each of my Scrapbook items in FTM16, save the document as a new document (Word, PDF, etc), then convert (if I have appropriate software) the document to a jpeg file and attach it to the correct Person’s Media in FTM2008. You have got to be kidding!

    I was also told, “If you deleted the original documents after attaching them to your scrap book, then you will not have a copy is attachable in FTM 2008. Our development team is aware of this issue. We are not able to give any status about whether this feature will be added in the future.”

    For this “scrapbook” reason only, I have stayed with FTM16. Any chance this OLE capability will be in 2009 so I can actually import my data and use the new program?

  141. Mary Turnbull


    I am loving 2009 and the little green leaves that appears with hints so many good ones. The problem I am having it puts say B index when I merge into right facts data of events I click out and the green leaf still appears also the birth index if I click on it again I duplicate the not wanted button is not available?
    I wonder what I am doing wrong, could you explain. Thank you Mary

  142. Karen Tyrer

    I am in agreement with #67, 125, 128 and others. I have been using FTM for years and love Version 16 the best. I went to 2008 when it came out and never could get it to work right, always had error messages. So now I decided they must have that worked out all the bugs to give us 2009 free. Well, I am trying to keep on open mind but I still find myself going back to Version 16. I tried a few years ago to go to The Master Genealogist and even after a class I was still frustrated. I don’t feel like I am ignorant when it comes to computers or to genealogy but please make 2009 easier. I would purchase the book but I’m not sure that would help. I have always felt that was what was so good about FTM was that you could learn as you go and not get frustrated. How can you help us so genealogy remains to be fun and not such a learning curve? I really want to make 2009 work but for now or when I have more time Version 16 will be my first choice.
    Thanks in advance for listening.

  143. On printing/makinag the book, I cannot add more of my data, i.e. tree, text, etc. because it is limited to a certain number of items. Can you solve this?

  144. Judy Hoenke

    Use FTM 2009 almost daily. Frequently unable (not all the time) of right clicking on a recorded source anchor it on screen to read it. Left clicking flashes up for quick review but right clicking on in makes in disappear in one second. Unable to bring it up on screen. Why?

  145. Mary Turnbull

    FTM2009 I wanted have an Ancestry Tree of my family I have been loading it one by one I am now up passed 700 slow going.
    I tried to make a report but it said not acceptable I need it to be a Gedcom. I do not want my notes on Ancestry how can I load my entire tree of 8000 names with out giving my personal notes away. Mary

  146. Lindy Hutchison

    Is there any way to generate reports on such things as occupations, how many relatives were/are veterans (& their names & which wars), how many & which relatives were from, say, Ireland, etc.? Such reports would be really interesting and help me answer questions about the family from other family members.
    And thanks for all the things that do work really well!

  147. Florence Drevecky

    We are really newbies at using the Family Tree which we had purchased this year.
    #1. I can’t seem to figure out how to download my material on to a “Flash Drive”, but did manage to stumble on it once. Can you tell me how to concistently back-up my files and keep them current as I work off my PC?

    #2. My husband works on his side of the family on our PC and I work on the Lap top on my side of the family. How do we “MERGE” the families in to one “tree”?

    #3. I keep trying to merge material from the names with a Family Tree Maker leaf. It just seems to go no where. What’s the trick?

    #4. How does one verify the information/data? I have questioned some of the material found with a family member with the leaf, that I mentioned above. Some other material, I would like to use, but am uncertain of its validity.

  148. Rose

    I have FTM version 16. I want to upgrade to FTM 2009. Will my files from FTM 16 be automatically copied to FTM 2009.
    Also I heard the old version of FTM is not deleted. Can it be deleted manually

  149. Eugene

    I have registered for the March webcast and have this question:

    Windows has an “undo” feature so if you make a change/deletion you can undo. Is there anyway of doing that with FTM?

  150. Mark

    I used to use FTM when I used a computer with Windows XP. I really liked FTM, but when I upgraded to Ubuntu, there wasn’t a version of FTM that was compatible. Are you planning on coming out with a Linux OS version of FTM any time soon? I’ve tried using FTM thru VMware, which is a virtual XP machine in Ubuntu, but waiting for the Windows environment to load and all the resources it uses once it loads are counter to my move to Linux. Thanks.

  151. aj kolter

    How can I get info from Jaslo Poland when floods and fires destroyed the records from 1683, 1755 and 1826 ?

  152. James

    #82 Charlene,

    I’ve seen the same problem/issue and had to add a name to the “empty” spouse, then delete the newly named person.


  153. Verdie

    You guys are so great! I love!
    My question is: Is it best to work on my family tree from my FTM 2009 or from my on Line tree? I used to start with FTM but found that looking at other trees for information seemed easier to see and follow. Now I want to have them in sync with each other and not sure how to get them back! I am fairly new and seem to learn better by visual/doing than by reading. Thanks for whatever help you can give!

  154. James

    In the book section, I’ve gotten two Title pages in a book then could not delete either of them as the program says a book must have a “Title Page.”


  155. Verdie

    You guys are so great! I love!
    My question is: Is it best to work on my family tree from my FTM 2009 or from my on Line tree? I used to start with FTM but found that looking at other trees for information seemed easier to see and follow on line. Now I want to have them in sync with each other and not sure how to get them back! I am fairly new and seem to learn better by visual/doing than by reading. Thanks for whatever help you can give!

  156. Tom Cambron

    Is there any thought to adding to v2009 a warning when you make a change in the spelling of a person’s name? This was in all versions prior to 2008 & 9 I believe and it was a great help to keep us from making a change by mistake.

  157. Frank Barbarino

    Recently had a hard time with FTM 2009.Got the error msg “Program has encountered aproblem and must clos; etc etc” Deleted it 4 times and reinstaled 4 times. No change in msg Program won’t start. Am attempting the 5th time after I write this.
    I suggest that Ancestry write a Cleanup program that can be downloaded to fix the problems on a PC that is causing the error occurring. Other software companies provide a Cleanup utility and since this is evidently happening frequently a cleanup utility should be mandatory.
    See you at the webinar
    Frank B

  158. Charles Subject

    Why can’t we scan directly into Fmily Teee Maker like we could with lower verisons?

  159. melvin harold

    I live in penna. & my cousin lives Minn.
    How can or can we enter & change info from each ones computeron the family.
    HE maintains it.?

  160. Oscar Haertsch

    Perhaps the most useful document I used to print in my older version was the “Descendants Chart.” How can I do that in FTM 2009.

  161. Jane Dupree

    My records are on Family Tree Maker 4.0. Is there any way I can install them into Tree Maker 2009 other than retyping the entire program?

  162. Connie

    I started out with 2008 and recently upgraded to 2009 because I could never get the “New and improved viewer” in to work. I thought that buying 2009 would fix that, but it didn’t.

    Also, I agree with #53 about the searches on If I put that the person’s birthdate is within a certain range, I’ll get information on people born 100 years later! I don’t want information on people with same/similar names born recently when I’m researching ancestors born in a certain time period. Even place doesn’t seem to filter all that well.

    I look forward to the Webinar as I’m pretty much a “newbie” at genealogy and hope to learn something from it.


  163. John Ludwick

    I’m having lots of problems with the publishing component. I submit the problems through your help facility and was told that I need to call the help desk and they still cant fix the problem

    Problem 1 I’m in publishing I have a book of 50 items and can not open the index or contents in Detail if I go out the program and in again the program will unlock, but if I try to open the index or content it will lock up again. with it locked up I push the preview butten then I can see the index and content and all of the book.with help from your help desk we deleted the program( FTM 2009 reloaded it I created a new book and it does the same thing I tryed it on another computer with same results. I loaded another printer that did not help.

    problem #2 in media when I try to look at a Item it says file not.If I find it then it’s there but this will happen on another media file the next time I go to media.

  164. John Ludwick

    In People- persons field, looking at the names above the persons field when you move the mouse pointer over a name a box pops up giving you information about the person. Is there a way to turn that feather off?
    It gets in the way!

  165. Tara

    I have FTM 2008, which I just recently purchased. I never was able to merge individual people from my tree into it.

    In the end, I downloaded a gedcom file of our entire tree. I have a couple of questions about that: the tree is still being updated. Should we do the updates on and then download another gedcom? Update FTM and upload the revised information?

    When I downloaded the gedcom, it brought the urls of the photos in the tree, but not the images. Do I now have to enter the images all over again for each individual into FTM from my hard drive? If I do that, and then do updates (see above), will those files with photos be overwritten?

    Having just purchased FTM2008, am I now required to pay again for 2009, and what will it get me in the way of improvements if I do?

    Thank you. Tara.

  166. Deanne

    Is there a way to create custom reports? In previous versions, I was able to create a report and select the facts I wanted (name, spouse, residence, occupation, burial location, etc.). I greatly miss being able to generate a report with custom info in a spreadsheet type format.

  167. Rod

    I have been using FTM for quite some time. I want to be able to create a modified GEDCOM or file that I can forward to other users. I have recommended FTM to family members but if I export my file I can only send the complete database. My wife’s family doesn’t need or want all of my extended family and vice versa.

  168. How do I reconcile my on-line FTM at with my computer based data on FTM 9 without losing any data on either?


  169. I have valued FTM for the ease of utilizing older version files in new versions. I have purchased every upgrade for maybe 20 years or more. The first problem happened when I could no longer convert some friends files from 2004 files to your 2008 without first converting them via 2005 or 2006. I had some suggestions until I read all these comments, and I think you have enough problems without considering any new improvements. I am using 2006 on one computer and 2008 on another. I own version 16 but have been afraid to use it or 2009. After 20 years, I am frustrated at what I see here.

  170. June Smith

    Version 2008 just did not work for me so I went back to using version 16 which was much more user friendly. Version 2008 was all about getting you to pay a monthly fee. I am happy that you have put the calendar back in version 2009. I will have to be convinced that it is really better before I will update to 2009 version.

  171. Jill

    I too frequently(everytime I use program) get a message that FTM has encountered a problem and has to close. It is version 2008 and I’m very disappointed. I don’t like the whole format. Why has it had to change so dramatically from older versions!?

  172. Anne

    I love the feature on FTM 2009 that allows me to copy a source citation. However, I need to know how to make a small change to an existing citation that is linked to other files without changing the other files. Must I create a new citation with the small change (such as page number) each time?

  173. Brett

    Sometimes when I attach a new tree, I end up duplicating all the children under a different spouse. I’ve tried to delete a child by going to edit info but end up deleting them from both spouses. What is the correct way to fix my problem?

  174. Under the index of names, how do I show who they are married to, like it did in the older programs? All it show sis birth death and marriage date but not WHO they were married to?

  175. Laura

    In printing out ancestry charts, I wanted to NOT include the divorced spouses or at least show that they WERE divorced. The only thing I could do was delete their names which then came up as “unknown spouse” which wasn’t true, the divorced spouse was indeed known, and list them in “notes”, however that didn’t work w/those who had children. How can I show on the charts that a child is adopted? I’ve filled out all of the info notes, they just never appear on the charts even when I check the box to allow private notes. Also, in downloading the new updated software, I encountered a problem (a necessary file was unable to be downloaded) which has been resolved, but the error window continues to appear every time I turn on my computer. How can I delete that once and for all. Finally, in exporting one particular line to other family members, how can I be sure they’re only getting their line and not extraneous lineage from elsewhere on the tree? Thank you so much. Laura

  176. Elaine Drye

    I have just upgraded to 2009 version from 2005, admitedly a bit nervous as I have over 3500 people and 700 sources but everything SEEMS to have come through except my research to do list. I had trouble even finding where to start another one but nowhere can I find that the present one made the merge. ??

  177. Jerry

    You listed the time as Eastern Standard Time, but Daylight Savings Time begins before March 12.

    So what time?


  178. John Duke

    I have my entire family tree in one file of FTM. Is it possible for me to split it into two or more smaller files at an appropriate branch (e.g., my family and my wife’s family), then link them together for the purpose of such things as printing a comprehensive report or searching across all names or places?

  179. Carol Petett

    I just purchased Family Tree Maker 2009, installed it used it once and now it will not work.

  180. Jack Durbin

    Question: In my facts I have two draft registrations for my Grandfather, one for WWI and one for WWII. I have to choose which one I want to be preferred, and that is the only one that will print when I do a geneology report, how can I get both of them to print?

    Same goes for Residences, my relatives moved alot, I would like each of their residences to show.


  181. Harry Dynes

    First, notice that my email address has changed from to
    Second, are we now able to include all facts [i.e., obituaries, information, etc.] to our reports when printing out a descendant or ancestor report??? I know I sound like a broken record, but many of my friends thought all the information in a printout of information was terrific when sharing information about ancestors/descendants.

  182. John Arnone

    How does FTM handle name changes? A lot of our Ancestors Americanized their names. Where does this change link show in FTM?

  183. Jean

    Time-line in the up-dated 2009 version is not consistent. My mother’s death in 2008 appears on my sister’s time-line but not on mine or my brother’s. Birth of spouse is only on my sister’s as well. Death of father shows up on all. The time-line is not consistent and there does not appear to be any way to change it so that it works automatically the way it should.

  184. Donald C Brown

    I would like to query my database for certain people by date of birth. Can this query be done and if so can it be done by date range with family treemaker 2009?

  185. Tammie Clark

    I haven’t purchase my membership on yet but would like to know before I purchase… Will I be able to transfer my info into a GEDCOM file to my computer. I’ve done alot of work here and don’t want it all to be in vain. I see where you can import a GEDCOM but can you export? Thanks!

  186. Cathy Timmons

    I did a great deal of work in the online family tree, then I purchased Family Tree Maker 2009. I imported my online tree into it. None of my photos(media) came over. Do I have to start all over on adding all those photos into Family Tree Maker 2009?

  187. Carl

    I have FTM 2009, in earlier version we could scan documents directly into our sources. Why can’t we do that in FTM 2009. I now have to scan items into a seperate file and then copy into FTM, this makes it cumbersom when doing many documents.

  188. Fred

    How can I reference a specific source but include different details like page numbers for diferent person-facts?

  189. Richard D

    In Family Tree Maker 2009 in creating books, how can you add text document files that you already have created to your Title Pages. When you open FTM2009, you first click on “Publish”. Click on “Saved Books”. You click on “Title Page” and at the top is “Insert”. Under insert is “Image From Media Collection”, “Image from File”, and “Symbol”. Could there be another item be added, “Text Document from File”. This would allow us to input text documents that we already have created into our Saved Book as Part of the “Title Page”. Also I wish we could add “Text Documents” that we have created anywhere into the Saved Book and not just the “Title Page”. Thanks

  190. Mary Smith

    I would like to how the new version of FTM ( 2009) will work for LDS members doing research online with their new updated genealogy research program. Will I just have to cut and paste research results or is there a way to download results to the FTM program. Particularly, of interest is the names, dates, places and dates, etc of Temple ordinance work done.
    Thanks so much for FTM I have been a user of FTM from the time it was 1.5 (many years ago) and have helped many folks too get hooked on FTM.
    Mary S

  191. Walter

    I purchased and installed FTM 09. When I installed, the program did not override current program file, rather created a new file.I will need to export my family file to new version. The problem is that I do not feel particularly movitated to load my family file into 09 version. There seems to be nothing particularly new.
    I posted my concern on one of the genealogy maillist and those who respond have confirmed that there is nothing particularly new.
    Convince me that I should retain 09 program on computer!!!


  192. david

    family tree maker is telling me i can’t add any more name because i have need and upgrade version will this cost money.I had an old version pre 1995 and never had a problem seem to all ways have room I only tried to add 1 name in since the new version

  193. david

    I was told before I down loaded the 08 version that my old version pre 1995 would still work well it don’t and has cause me big problems

  194. Karen Proctor

    Similar to question #41, I used to be able to print a list of all people in my database who were b, m, or d in a specific location by generating a custom report and choosing individuals to include. Entering the name of the location would bring up ALL the people in the database that fit the specific criteria I requested. NOW I only get the relatives of the person highlighted in the People view. I’ve had various versions of FTM since you first came out, and this version is BY FAR the most frustrating I have ever used. It seems like the common sense needs of the genealogist have been supplanted by whistles and bells. HOW do I generate the report mentioned above!!

  195. johnnemjo

    I have Family Tree Makers2002 edition how do i go about getting free upgrade 2009 edition.
    thank you

  196. Richard D

    Preparation of Books. When preparing the title page of a book I am inserting more than one “image from file” into different pages of the “Title Page”. So far I have over 6 different files and I have them located on different pages as part of the “Title Page”. I save the file, but when I preview the book it takes information that I typed and part of the file that I transferred and places it onto the page above it. I looked at the Page Setup and Paragraph Setup, etc. and can’t find anything that will help me in keeping the data I put on one page from puting it on the page above when I view the book. Is there anyway that I can create more than one page as my “Title Page” or can I create more pages in the document by “Image From File” and put them in the book where I want them.

  197. James

    #215 Walter:

    Here are two items that I’ve found “better” in 2009 versus older versions.

    (1) In the old version you had to add duplicate references/sources for each person. Same is true for shared photos. In the new version a single source or photo can be linked 1 time to many persons or facts.

    (2) File size. By having images separate from the database file, the amount of text information that can be linked/saved is much greater. For example, my single family file grew too large for version 16 (maxing at 2GB). This was due to all of the images (photos, census records, etc..) I had to split up my file into two sections (my family and my spouses’ family) to keep working in v16. Soon, both files were pegging at 2GB because of all of the census images added.) In versions 2008 and 2009 the images are separated into their own folder and only the text information is kept in the database file. My two 2GB files became 85MB and 77MB for the data portion.


  198. Nancy Nielsen

    When will the capability to edit media be implemented? In Version 16 and earlier, you could select a photo from a file, crop out an image from that photo and save the image. This is great when you have a group photo and you want to save an image of each individual under the entry for that individual. It also helps when you scanned in a slide upside down and want to correct it. Not everyone has Photoshop and, more importantly, has the capability to use its capabilities to edit pictures. The previous FTM capability received a lot of use from me and my students. We miss it in 2009

  199. Yeh! Help is good. Ancestry gave me help getting my 124 people files from 2005 FTM back into the old 2005 version because I liked it better than my 2009 where I would have to retype 124 sets of information again.
    But now it is gone again from FTM 2005 into the mysterious world
    of WHERE since I have a new Ancestry family site name with my new subscription.
    If you can address the old style files being available to 2009 as a storage drawer where those 124 can be found again as the available personals like Gen Smarts does with what you put on their site (which is the 124 they pulled backed in for me) I’d be grateful since I like the FTM 16 or FTM 2005 format.
    I might feel like I have a chance of getting
    this everlasting project done since I have promised my family for 7
    years they would get it for their Christmas present good Lord willing I still have my wits about me. Any help will be appreciated if you can keep it simple.

  200. joan can i translate other languages to english?
    2.were can i find names of family that was marriage to indians.

  201. G L Jenkins

    I’ve used the PAF family history program for years but I was curious about FTM and went to your web site today. I read about the FTM program and got quite excited about it. In fact, I told my husband that I was going to purchase it.
    However, I like to know what I’m getting into before I actually make big changes. I watched the last webinar about the new 2009 program and the pending updates. I liked what I saw.
    Then I spent several hours reading all of the comments on this page. I’m not excited any more!
    It sounds like people are unhappy with some of the changes that have been made and have experienced numerous problems with FTM 2008 and 2009.
    I really wish that I had read more positive reports. There were a few, but not nearly enough to balance out the negative reports.
    I do not feel comfortable purchasing it now. However, I’ll look again after you’ve had time to work out more of the bugs.
    Sorry, Lorraine

  202. Fr. Wm. Newby

    1. I would like to be able to see my entire tree periodically. How can I do this?

    2. How can I move media from my Tree at directly to my Tree at FTM?

  203. Robert Klein

    When generating a register report there is a Reference ID # included in the report. In order to remove this Reference ID I have to check the box which says “use short biographies B. M. D. only” When I do that than all other facts are removed. There should be away to exclude the Reference ID only and keep all other facts. All facts are entered by me but the Reference ID is added by FTM. I would suggest putting the Reference ID as a separate item under the icon Items to include.
    Bob Klein

  204. Robert Lane

    can you create a template to mail or e-mail to fill out about their family so i can enter in the family tree

  205. Derek Hathaway

    I like the visual presentation of the timeline but am frustrated that there is no way to export it – are there any plans for this? It would be been more useful if I could do a side-by-side comparison of two (or more!) individuals’ timelines, but that might be addressable by an export function.I’d also like to be able to select and/or edit which “Historical events” are dispalyed.

  206. Walter

    James # 222

    The issues you mentioned are certainly important for maintenance of a family file.
    I was hoping to find new tools for facilitating research.

  207. Jane Holton

    I am new to using Family Tree Maker 2009. All the information on my uploaded into the Family Tree Maker 2009 the first time I used it. Now, if I have new info on my site, I do not know how to upload it into Family Tree Maker. I need help. Thanks.

  208. Karine

    When viewing an actual tree of my family the order of siblings is not chronological. All birthdates are correct. I’m the youngest and I am first listed then my brother who is oldest then other sibs follow in correct order. How do I put me at the end?

  209. Paul Bach

    I have full membership in and also Familt Tree Maker 2009. I just ordered Family tree Maker Basic Bundle.
    I have a lot of work done on and some in Family Tree Maker. How can I transfer/download all that info from to Family Tree Maker 2009 witjout having to input manually over 3000+ names and entries?
    I need you help.

  210. Roberta Williams

    I have FTM 2009 and would like to alter the information on a death source for a particular individual. However, when I make changes to it, it alters that source for everyone connected with that generic source (“newspaper obituary”). How can I change the information for just that one individual?

  211. Peter

    Hi Michelle,

    I have put a lot of time and effort into my tree and have many photos and stories attached to people. I heard about how wonderfully FTM integrates with so I bought it. Now I learn that none of the photos or stories can be easily merged into FTM so if I want to use FTM as my primary genealogy platform I have a large job of manual integration to do which is very disappointing and frustrating. I would much rather spend my time adding to my tree rather than recreating it. I am currently trying to decide if I should try to return FTM for a refund. What are your plans and timetable to get FTM integrated with


  212. Why are there links in my Family Tree Maker software to ads for purchasing more services from you? That’s a first for me. Once I purchase the software, it seems I ought to be ad free.

  213. Betty McKinney


  214. John Donaldson

    # 15 Dale

    FTM 2009 will read make a copy of and convert the copy to the FTM 2009 format leaving your FTM 9 data unaltered.

    In the plan view from FTM 2009 go to new tree and follow the prompts

    John D

  215. John Donaldson

    #19 Barbara

    A number of people using Macs with Windows emulators programs have reported success in running FTM 2009 on a MAC

    There is no native MAC version of FTM

    John D

  216. John Donaldson

    #41 Ana

    The custom report in any version of FTM can do that now

    The key is individuals to include

    Depending on your version, you can include individuals born in a location etc

    Read up on custom report in FTM help

    John D

  217. John Donaldson

    #43 Elizabeth

    Help>Check for Updates

    Help>About should show 18.00.305 if you have the current update for FTM 2009

    John D

  218. John Donaldson

    #49 Ron

    FTM 2009 SP1 has a book feature which I am sure will be shown on the webinar

    John D

  219. John Donaldson

    #50 Joe

    In the Person view click on the title bar like you do in Excel to sort

    John D

  220. John Donaldson

    #56 Dick

    When you do a Book preview in FTM 2005 its is saved as Book Preview.PDF

    You can open this in Adobe Reader

    John D

  221. John Donaldson

    #71 Susan

    Exactly the same way as you did it in FTM 2006

    Use the Custom Report

    And use the Items to Include to set it up as you want it

    No essential difference to FTM 2006 and you can save the report as well exactly as you can in FTM 2006

    John D

  222. John Donaldson

    #80 Walter

    Delink individuals from where??

    You can unlink images, sources, etc from any individual in the People>person view

    John D

  223. John Donaldson



    My method is that if the PNA in FTM does not have the (historical) place I ignore the PNA suggestion and leave it as I want it

    John D

  224. John Donaldson

    #89 Ian

    FTM 2009 will read any FTM file created from any version of FTM from version 5 on

    What it does is makes a copy of the earlier file, then converts it to the new FTM 2009 format and leaves the original untouched.

    John D

  225. Jack de Jong

    Purchased Family Tree Maker in future shop good program, but I cannot access internet to register.
    Tried all the recommendations i.e disconnect firewall; inactivate all start programs etc but no luck.
    Tried this on my Laptop as well again nothing.
    I am running Windows Vista on both machines.
    Appreciate any help.
    jack de Jong

  226. John Donaldson

    #93 Charles

    Does the new Extended Family Tree in FTM 2009 SP1 suit your needs?

    If it does not, what features in the previous AIO tree are you missing?

    John D

  227. John Donaldson

    # 105 Jeanne

    The in program book was included in the SP1 patch for FTM 2009

    Check your Help>About. It should say 18.00.305

    If it does not go to Help>Check for Updates and download and install the SP1 patch that includes the books and other goodies

    John D

  228. John Donaldson

    # 111 Debbie

    The program FTM 2009 is identical

    The differences in the retail packs (and these also differ in various countries) refer to added bonus items such as membership to and data CDs

    John D

  229. John Donaldson

    #113 John

    I assume that you have made typo and are referring to FTM 2009?

    The current version is FTM 2009 and it is not an upgrade of version 16 but a totally new program, that some love and some do not.

    FTM 9 is in fact 6 versions older (earlier) than version 16

    John D

  230. John Donaldson

    #118 Judy

    Have you looked at the new Extended family Tree in FTM 2009 SP1?

    Does it suit your needs?

    You can send an EFT as a multiple or single page PDF file that any Kinkos’ store can handle

    John D

  231. John Donaldson

    #119 Patsy

    Check your Help About

    If it says you have the current version

    If it does not, go to Help>Check for Updates and download the free SP1 patch

    John D

  232. John Donaldson

    #123 Bernice


    When you start FTM 2009 it will detect the SP1 patch and offer to install it

    John D

  233. John Donaldson

    #131 Terri

    Do you use the history feature?

    Do you use the Index Filter feature?

    Both would help I think

    John D

  234. John Donaldson

    #142 Alberta

    You can use FTM 7 if you wish

    Alternatively you can purchase the current FTM 2009 which can read all your FTM 7 data without any retyping

    John D

  235. John Donaldson

    #150 Brian

    If you decide to install FTM 2009 it will not overwrite your FTM 2006 program or data.

    They are totally separate programs

    If you choose you can import your FTM 2006 data along with images in to FTM 2009

    It will make a copy of your FTM 2006 file and then convert it and leave your FTM 2006 file in place

    You can in fact leave FTM 2006 on your computer along with FTM 2009 and in fact have both open together

    Then in your own time you can decide which one you prefer

    I currently have FTM 16, FTM 2008 and FTM 2009 on my computer and they all happily coexist

    The reason I have kept FTM 2008 is to answer questions

    John D

  236. John Donaldson

    #155 Kris


    You can send all or part of your file in either .FTM or GEDCOM format through the File>Export Function

    John D

  237. John Donaldson

    #156 Tom

    FTM 2009 will support OLE objects like it did in FTM 2006, but due to the limitations of the links in FTM 2008, the links did not come across in the conversion.

    I understand that it has been improved in FTM 2009 but I have not personally tested this.

    So the short, safe answer is that you will have to relink the OLE objects in FTM 2009

    It is not difficult to construct a custom report in FTM 2006 to list all the ole objects linked but I think you will have some linking to do

    John D

  238. John Donaldson

    #162 Lindy

    Yes use the custom report and the individuals to Include feature to filter in or out what you want

    These reports can be saved and are dynamic. Applies to all versions although the CR varies a bit in FTM 2008/09

    John D

  239. John Donaldson

    #163 Mary

    Commercial decision as to its possible market, and the amount of resources that the company has to develop it.

    John D

  240. John Donaldson

    #164 Florence

    1 Outside FTM use Windows Explorer or My Computer and simply copy and paste your file.

    2 You don’t say which version of FTM that you are using but all have File>Merge facility

    3 Depends on what you tell the merge wizard when you are comparing data. Sure you are not checking the ignore radio button? Look at the web merge tutorial on this link

    4. Read “Evidence, Sources and Citations for the family Historian”. by Elizabeth Shown Mills. Complex subject and ESM is the guru

    John D

  241. John Donaldson

    #165 Rose

    No it won’t be automatically copies

    You must use the new tree option in the Plan View and import and convert a copy. Your data in an older version will be untouched

    Yes you can remove any previous version of FTM via the Windows Control Panel Add/delete programs (which has an obscure different name in Vista that I cannot remember ;-(

    John D

  242. John Donaldson

    #166 Eugene

    FTM is a database and makes a save every time you exist a field. That is why there is no Save command in FTM (or most other databases for that matter)

    You do have limited undo generally limited to the last entry.

    If you are expecting to have to make multiple undoes maybe make a copy of your datafile before an editing session?

    John D

  243. John Donaldson

    #173 Tom

    And it still is

    In FTM 2009 Tools>Options>Warnings tab

    Tick the show informational check box

    John D

  244. John Donaldson

    #175 Charles

    Currently not supported why don’t you put in an enhancement request?

    Remember that in FTM 2009 images are not put into the database, but are linked from the hard drive so what you are suggesting in one way doesn’t make any sense

    Personally I would never do it as I like to get my photos/scans in the very best condition by scanning into a phot editor like Photoshop/ Paint Shop Pro Photo etc

    John D

  245. John Donaldson

    #185 Rod

    You can choose to select what you want in a GEDCOM report through the File>Export and use the filter

    You have the choice of the entire file or selected individuals.

    If you choose selected individuals then you have a custom report type filter so you can easily select a group or line to export

    John D

  246. John Donaldson

    #189 Jill

    Have you updated your version 2008 to the SP3 patch? It should read version 17.00.965

    If you haven’t updated this is vital as it fixes a lot of instability

    To get the update go to help>Check for Updates

    John D

  247. John Donaldson

    #191 Anne

    Create a copy of the citation then edit the small change

    That is the difference between simply linking a citation numerous times or using the copy for exactly the purpose your require

    John D

  248. John Donaldson

    #192 Brett

    Use the Controls/facilities (attach/detach/delete etc) in the person menu

    Also try and work out why you are duplicating people

    John D

  249. John Donaldson

    #193 Dawna

    Use the FTM version that you used to create your web site

    I keep FTM 16 on my computer to do this

    FTM 2009 will not support web pages created by

    In terms of FTM 2009, use the Upload to Ancestry in the Share option

    I think being realistic it is unlikely that Genealogy .com will be directly supported as TGN own and will tend to route trees there.

    John D

  250. John Donaldson

    #196 Elaine

    If it is not on the Plan View it didn’t make it

    Copy it from 2005 into 2009

    You also have individual To Do lists in FTM 2009 unlike earlier versions

    John D

  251. John Donaldson

    # Carol

    Unfortunately you do not provide any details of what is or what is not happening, what error messages you are getting or even basic computer info such as Windows version etc

    It is impossible to reply to your question which is akin to going to the doctor to say you are sick but providing no symptoms

    John D

  252. Deeya Voght

    I have only used Family Tree Maker 2009. I have tried others and enjoy it very much. I have – however had to delete my .ftm files several times because I am learning it. For this being the only software I have used – it is not the easiest one to use.

    The problem I have found with this software is when printing the family tree. It overlaps on the right side. I print it in landscape and it overlaps the last relative over the previous relative. I think we should be able to change the fonts and maybe be able to print more than 5 generations to show up on the tree.

  253. John Donaldson

    #203 John

    Edit them in as they change and use the notes and or research notes facilities to record any narrative about the changes

    John D

  254. John Donaldson

    #205 Donald


    Use the Custom Report and the Individuals to include option and then filter in or out the data you wish to focus on

    John D

  255. John Donaldson

    #209 Fred

    None are yet available which is a pity

    I assume that there is a SDK but I have no further details

    John D

  256. John Donaldson

    #223 Nancy

    Because FTM 2009 links photos it provides you with the ability to edit them in the photo editing program of your choice, all of which are far more capable that the simple editor in FTM 16 and earlier (with no undo on red eye removal)

    True not everyone has Photoshop, but everyone can download the free Irfanview which has an excellent suite of editing options

    FTM 2009 lets you nominate your preferred photo editor

    John D

  257. John Donaldson

    #235 Karine

    I suspect that you don’t have children in correct birth order

    Click on someone in the children’s view then click the circular icon (sort children) in the RH end of the children’s are in the People>Family View

    John D

  258. John Donaldson

    #241 Betty

    Using Windows Explorer or My Computer copy your family file from your ME computer to a memory stick or CD then pate it into your new Vista computer

    John D

  259. Alberto Santana

    Have you planned an spanish version?

    There Is a very large community all around the world using FTM

    Thks from Canary Islands (Spain)

  260. I would like to view the New Webinvar on the 12 March but it is in EST time so behind us. What time can we view it in England? Also I would like to update my 2008 Family Tree Maker how can I do this please. Many thanks.

  261. Tom N

    1. As James mentioned in email #20, When will FTM be merged with, so we can enter info just once?

    2. I have had FTM 2009, and recently bought a new HP desktop. I u[loaded a f;ash drive of data from my old Dell to the HP, and installed FTM 2009 on my new computer. How do I get my previously entered FTM data into FTM 2009?

  262. Bob

    1. Are you going to discount the price?

    2. If we buy FTM 2009, will we have to then have to download SP1, and then download these upgrades, or will there be a new version that incorporates all the improvements?

    3. Why should we by now, why not wait until FTM 2010 comes out? Maybe it will have a fix to the “known issues”.

  263. Karen

    I have two separate files for our family. I have a branch for the current family tree and a separate file for the old branches of the family. Now I have the person link that connects these two branches. How can I merge one file with another?

  264. Cathy

    I am a new user and started with FTM 2009 – love it! Some questions I’d love to see in the Webinar are: (1) tips for using FTM and effectivly (in synch?)
    (2) why do I get more spinning leaves with my online tree than the FTM version? (3) how do I handle repeating facts? ex I have people with the birthdate displayed multiple times. Am I merging correctly?

    Thanks, I am looking forward to the class.

  265. Debbie

    I like the “leaves” or hints. But sometimes I’m unable to remove a leaf, as the hint won’d allow you to select “ignore”. Why is this and how can I fix it? I like to search and keep the leaves off of my tree

  266. Debbie

    Sometimes the connection between my family tree and the internet don’t seem to be there so when i work on a “leaf” there is no option to merge or ignore. I know the connection to the interest is still valid though as I can connect directly – its just that i can’t work on the “leaves” and merge, ignore, etc so the leaf is removed. What can I do to fix this?

  267. Robbie Burnett

    I updated my file only to have uninstall the update in order for merge to work correctly. Christopher responded that there was a “bug”. Do you know if that bug is still alive and well or has it been killed?

  268. Karen

    I will not be able to watch this on 12 Mar and am wondering if there is some way that I can get a printout of the whole thing. Or can I tape this some how?

  269. Peggy Harless

    PLEASE!!!!!Can someone tell me who to contact or what to do to get someone to get FTM to colaborate with Apple so I can continue to do my Genealogy on my Mac. I have been doing genealogy on FTM since virson 2 and now with my Mac I have to use Reunion and it is so disappointing, I have sent letters and e-mails to different places but have never had any feedback.

  270. Marie Cardoza

    I have built up my paper copies filing system around reference numbers that were assigned when I entered a new name in FTM. FTM 2008 and 2009 do not offer that feature, so I am at a loss. Please help.

  271. Paul Spinello

    Will family tree maker 2009 run on windows vista 64-bit version? Can I import data from an older version of family tree maker (version 6)?

  272. Kerri - Brisbane, Aust

    In relation to people with no surnames. FTM suggests you use ‘\\’ – that’s OK but when you do a book, in the Index they are filed under their Christian name, and if you have someone that has a surname the same as their Christian name, they also get filed under ‘-‘, not their surname. It would be best if all people with no surnames could be batched together. I’m looking forward to be part of yr webinar all the way from Brisbane, Australia.

  273. Cindy

    I too am a FTM version 16 user. I tried 2008 and had such difficulty with it that I uninstalled it. I was excited to see a new version but am disturbed after reading of some of the very same concerns I had with 2008. My dad and I both use family tree maker. I want to be able to give him a copy of what I have one mine so he can download it. What is the easiest way to share your files with other users. I like a simpler faimly view and then if I need any more of the bells and whistles I can use a drop down rather than having so much stuff on one page. It is overwhelming. I have been a looooong time user of FTM but am not convinced 2009 is an improvement.

  274. Rocky

    In FTM 2009, why are images uploaded under the Web Search area (ie census records) not shown under the media tab in the People area? They are visible under the Media Tab in the Web Search area but not under the Media Tab in the People area.

  275. Rocky

    If we construct a custom print image from a document found on under the Web Search area of FTM 2009, why cann’t we save that custom print image to a particular person in our FTM 2009?

  276. carol

    When making reports, it would be useful if you could select just preferred fact for some fact groups, such as birth, but allow all facts for other fact groups, such as residence. Currently, when I go into options for a particular fact and select show only preferred, it applies to all facts and shows only preferred for all facts. This function should be fact specific, not general.

  277. Beckey

    Is it possible, (and if not, can it be done), to have a report in Family Tree Maker 2009 that will list all of the people in the tree that have hints available from Ancestry?

  278. Sandy

    How do I intergrate my on-line ancestry tree with my 2009 Family Tree Maker? My on-line tree is set to private and when I tree to import it, I get a message that I can’t access my own tree.

  279. Meri Thomsen

    I have family tree maker 2009. Can I split a family tree and make two trees out of it? If so how?


  280. Georganne

    Why can’t you make an additional Family Tree Maker program that is compatible with MACs? Your program favors PCs, and as I am a MAC user, I have encountered many difficulties in using Family Tree Maker.

  281. Linda Hayton

    I want to seperate whole family’s into their own database, split them off leaving the person that would connect the two in each family file. I have FTM 2005 and can not find my book that tells me how to do this.

    Thank you

  282. Mary Beth Marchant

    I agree with Cindy’s post about FTM 2009 versus Version 16. I have both installed now. As far as I am concerned, FTM 2009 is so full of fancy bells and whistles that it is extremely difficult to use. Not only that, but when I imported my books from Version 16 most of the content was lost, leaving me a skeleton of the book. None of the photos imported and most of the genealogy files were gone. This book import is a joke. I am sure FTM 2009 is a programmers or a computer junkies dream but for long time users such as myself it is full of junk. Give us a program that can be useful and leave out the fancy bells and whistles.

  283. jean hardy

    I have gotten some family crests off your site . Is there a certain place I can go for more that don’t cost anything to put on my page

  284. Kay Ellen Anderson

    An option to put a person’s title on the main screen for each individual would be a great add on. At the moment I put the title as part of the name (which is messy) or I put it in the description area.

  285. Kay Ellen Anderson

    Family Tree Maker 2008 seems to have compatibility issues with Windows Vista. The program crashes and I get a message that a solution is in the works? Any information on this problem would be appreciated. I have no problems with the website, it is great.

  286. Lorelee

    I like to use favorite fonts when printing charts and reports. The older FTM I was able to do this and make it my default. With 2009 when I shut down the computer I have to change the fonts again when I go back to FTM. Hope any updates in the future will give us the option for our own default settings. Thanks

  287. Natalie Ammarell

    I can’t figure out if it is possible to merge facts WITHIN a person. For example, if there are 4 birth facts and I just want one, can I merge them or is the only option to delete the ones I don’t want.

  288. Jbosquez

    I still have Family Maker 16. Can this new version do relational charts? If not, when can we expect it on a patch or new version?


  289. Natalie Ammarell

    Where does information saved in “shoebox” on Ancestry go? Sometimes it is the only option I have when I find something, but then I don’t know how to get it from Ancestry to Family Treemaker 2009

  290. Donna Reay

    How can I add recent parties to different family trees? Ie My children to both family sides without reentering all the same information/duplication?

  291. Michael

    I wonder if the Webinar will be recorded? I believe the questions might benefit everyone. I will be in an airplane during the webinar and would like to listen to it later.

  292. Terry Smith

    I have helped with the beta testing for two versions/updates of 2009 and after much work, I still cannot get it to work with my Ancestral Quest GedCom. It seems to die because I have 309,000 names in my database and it cannot handle it. I have been promised that Ancestry is working on the problem, but have heard nothing to date as to if this issue has been resolved. Those of us with large data bases would like to know if the problem has been resolved yet? Bought and paid for…. but does not work with my data!!

  293. Everett Hendrickson

    I have FTM 2006, and like everything about it except that I cannot copy and paste, either to or from, the notes section. It would be most helpful to be able to copy to this section, and there are many times that i would like to print out just these notes.

  294. Bruce

    I don’t know if this is the right place for this question. it’s my first time here.
    Anyway, my version of Family Tree Maker will let me make a 2006 calendar. Is there a way to make a caklander for this year?

  295. David

    In these times where someone could have been married multiple times and had kids in multiple marriages, is there a tree style (for printing out) that easily facilitates this? Also, what is the proper etiquette for printing out a family tree for people with former spouses (i.e. do you show them all or only the current one)?

  296. Marianne Dillon

    Can I combine/merge two family trees without having duplicate of some names by merging them? How.

  297. Don

    I have an extremely large file that is in excess of 2.2 gigabytes. As I continue to add more and more dataa & pictures into the file it is getting more and more unstable. Is any thing in the works to improve the software to correct this problem

    I also have a problem that occured when I imported my file between FTM2006 to the new software design where it translated about 30000 description codes I had entered for people and converted them into places which were no longer attached to any people. Is anything in the works to correct this problem and also allow for an easy fix versus deletion one line item at a time


  298. Diane Mahoney

    I miss the Marriage Notes section. It was a great place to put witnesses, priest’s name and anniversary follow-ups. Any chance FTM will put that back into the program?

  299. Tom Wilson

    With the addition of producing a calendar in the new version of Family Tree, I was excited about generating a monthly birthday calendar for our family newsletter. But the new version does not allow you to create a calendar with all the individuals in my data base. It does allow a calendar for single individuals. When can this be corrected?

  300. Vicki

    I have Family Tree Maker Version 16 (since around 2006). I’ve had the same email address for many, many years. I never received notification of Family Tree Maker updates, etc. I currently have 1805 names in my Family Tree Maker database. Will I be able to convert my db file easily to your new 2009 version? Thank you.

  301. steve fowler

    I have Tree Maker 2005 . Will all my data update to 2009 without any problem? I heard some data does not make the update. That would be a nightmare to go back and troubleshoot.
    Does Essential have all of the same software features as Deluxe and Platinum?

  302. Louise Henry

    Questions for webinar:
    1. Will I be able to import and export from the notes section and the new family history book section?

    2. Will I be able to switch to italic or bold print (where I want to add my comments to the family history book)?

    3. Will I be able to print the Notes separately or the family history book section separately?

    4. Is this an upgrade with upgrade pricing (from the last version)? or is it a new version price?

  303. Alice Helmey

    I have Family Tree Maker for the year 2006. What new things have been added since then and can I download them? I do however have a new computer and of course Vista, is this a problem?
    Thank you,

  304. In the past, some versions will not recognize a file after a new version has come out, and the file is brought into the new version. This makes it tough on those who are corrisponding with others in the family, who may not have the latest version. Why not make them compatable, or have a short conversion program to read the new version?

  305. Susan

    I would like to see a feature on the new software for adoptive children or people that have changed their names. Right now, I have one set of children under their biological parents and them again under the adopted parents. I think they should be intertwined.

  306. Tom

    How should a change in surname be handled? Some of the KOCH family decided to go with the easier COOK spelling. There are at least 2 branches who did this in the 1920’s.

  307. Sandra Thomas

    I wish to compile a book of my ancestors from my data without sharing it with everybody on Ancestry. How can I do that? Does uploading my info mean that I lose copyright details. I see that this is a concern for others, also.
    Sandra Thomas

  308. Tom

    In future programs I would like to see a 3 dating alternative. To me, what makes most sense is to have the year first, then month, then date. i.e.

    2001 Sep 11 – the other 2 ways makes no
    sense to me. A tombstone
    may say 1901 – 1981 but
    it won’t say Oct 1st –
    Mar 3rd.

  309. Ken

    1. Having access to large format plotter, I cannot seem to publish a tree to utilize 36″ wide rool paper or larger trees. (even standard sizes; 30×42, 24×36, etc..) Also using both FTM and Family Tree the publish option on line generates a better looking tree chart.

    2. Can FTM and Family Trees be sync, easily without loss of info (including photos)??

    [I also echo another readers comment, why offer both FTM & Family Tree??

  310. Ann Wilder

    Whut’s this about Real Player?

    I DO NOT WANT to load Real Player on my computer.

    Let me know if I can do without Real Player.

  311. Jeanine

    After trying Ver 2008, I, too, went back to Ver 16. For a minute I was excited about your putting the calendar back. Then I read on to see it only shows immediate family members. How disappointing if that is true. I won’t update to the 2009 until this is clarified. I always used the ancestors’ birthdays, etc., as an excuse to remember them to others.

  312. Bruce Blakely

    Has the limitation on the maximum number of records been removed. I had to stop using FTM about 4 years ago when I hit the limit and each of the subsequent editions of FTM has not changed the limit.

    Also, since Daylight Savings Time started yesterday, is it really at 8:00 p.m. Eastern Standard Time or is it 8:00 p.m. Eastern Daylight Time?

  313. Reed Grregory

    I have recently gone from FTM2005 to FTM 2009 and from XP to Vista. There are some features that I like about 2009 but many others that I preferred with 2005. One of my questions is that when I am working in 2009 the feature to go on the web keeps shutting down and says that the internet is not available but If I go immediately to the internet it is up and working fine. I then return to the web on FTM and still cannot get on the web. What is the problem?

  314. Lorelee

    I do wish that the family group sheets looked like the ones from FTM 16. When you are adding group sheets to a binder on the same family they do not look the same.

  315. I have not figured out a correct way to show family members that are not married or married and have children and the mother or father is different to the person whey are living with (step children).

    The other question is how to show someone has remarried with kids and no kids.

  316. Deborah Lucas

    I have FTM 2009 (version since October 2008. For several months now, the Index section (seen on the left hand side of FTM family section)will not display any names. There is a circle, as if waiting for something to load, that continually spins, spins,spins…If I click onto the “Index of Individuals” from the drop down section of the people section (in the gray strip at the top) the whole FTM program dissappears. How do I stop this? I have over 4600 names on FTM. I have tried to “compress the file” as it was once suggested, but still have the same problem. Please help me.

  317. Linda Lipkind

    I am trying to add more sources. Could the whole Source Citation box be made bigger and the space for Citation detail be enlarged? Also, the little pop-up boxes can be in the way, both there and when adding new information about a person on the main page. Sometimes the pop-ups keep me from adding the place after I’ve added the date, etc.
    Can more templates be added for sources? For example, a template for the Census, for information obtained from’s various sites like Ancestry World Tree Project, etc.

  318. Ann Wilder

    The Webinar March 8 coming up is not on the pages when I open FTM in Windows Explorer where I can use Windows Media Player.

    Aren’t you guy co-ordinated? You got all these experts, yet can’t see the forest for the trees.

  319. Lorelee

    This is to all who have asked questions!! Most of them could be answered without using this blog. Just got to HELP. One lady wondered why they don’t have marriage notes, notes are still available for marriages, go to HELP to find out where!!

  320. Robert

    I use FTM 2005. I would like to attach files that I prepare outside FTM, e.g. Excel and Word. Can this be done in the new version?

    It would be nice to earmark certain pages to quickly return to them after going to distant pages.

    Backups are not straightforward. I need to be able to backup to an external drive, or a thumb drive but I have to “fool” the program to do this.

    I would like to be able to store my FTM file at (for free of course) so I can easily access from any library, or any computer.

  321. Dean Lefebvre

    Why can’t we open up FBC files of back ups? I have one with all of my original Family Tree on it from Family Tree Maker and I am not able to open it now. When I doenload from online I lose all of the first names of living individuals in my tree. I lost everything one day and only had the old FBC Back-up. Please help with this. Thanks

  322. Shauna Flynn

    My tree has over 78,000 names and I have tried to transfer it over to the new edition of Family Tree and it fails every time. What should I do.
    Also I can no longer put pictures up on the scrapbook in my version 2005 as it comes up as Fatal Error.

  323. Robert Wallace

    I have been a FTM user from V.3 and have upgraded every release thru V.16. I have repeatedly asked that you let comments be included in OUTLINE DESCENDANT Reports. You show an item “Individual Note” as pssible to be included but when I do, NOTHING shows on the Report. Are you ever going to allow this or is the list of items to include just for appearance, but no actual info is ever output on the Report. I am going to stop asking and may NEVER upgrade again. When I talk to your support people sometimes they tell just to add that item to the right side and it will appear. Other times they tell it is not there to be selected. Does anyone actually listen !!!

  324. Thanks for putting the calendar back on. My question relates to annivesaries put on the calendar when one of the parties is deceased. Could this and the divorced members be changed so they do not appear on our calendars? Thanking you in advance.

  325. Jacob Sahl

    I believe you time is in error.
    You wrote 8:00 PM EST, March 12th.
    We are now on DST, in most states. Arizona and Hawaii may still be on standard times.

  326. I’m on my 3rd or 4th version of Family Tree Maker, and I’ve found 2009 version to be, by far, the hardest to use. My 2006 version was so easy to see and understand just where I was working. When I got my 2009 version, I was sick. Now I always have both open at the same time so I can use 2009 to search with and 2006 to save my information to. I almost threw my 2009 version away, but I decided to keep it because I was told that “It’s far more powerful than 2006”. That may be true, but I find it confusing and hard to use and don’t really like it at all.
    Please tell me the next version will mnore resemble the 06 version. Maybe I’ll go there….but o9….I just hate it!

  327. Keith Ford

    It there a way to auto log in to the other linked sites in the “Web Search” mode like the link does? On the dashboard you have,, etc, but they do not transfer data the same way.

  328. Bill Andrus

    I can not down the update for family tree maker 2009. The error message says the RTP patch has encountered a program and needs to close, your tech helped me try and they could not get it to work either.
    Whats up with this problem? I bought 4 family tree 2009 programs for my children also.

  329. Greta

    I am a data geek by training and I find that with such a large family, I get lost of areas that need fixing or attention…is there any way to export the family members into an excel spreadsheet so I could easily sort on missing information, missing spouse maidan names and such?

  330. Heather

    I have FTM 2009, and I also purchased US and International Marriage Records 1340-1980. How can I search this using FTM 2009. I cannot seem to find a way to search through these files using the program or my computer’s browser. Thanks!

  331. Vicki

    I upgraded from FTM 16 to FTM 2009 which is completely different. Comments: 1.when making genealogy reports, please list the facts file as a list instead of paragraph form which is difficult to read. 2.On the genealogy reports, FTM adds information such as research tips. This should be an option the user can choose to use or not. 3.Relationships page is confusing. Would be easier to read if the name being worked on is at top of list in larger hi-lighted type (not just in pedigree chart at top) with spouse under that name and children next. Parents are already at top in pedigree chart and don’t need to be listed again. Siblings can be viewed by clicking on parents. It does take a while to learn the new version, but is a good one that just needs some tweeking to make it better. Thanks for working so hard to make it a good program!

  332. mary

    I used the orginal family tree and when I purchased the new software last year was unable to download the trees that had been set up on my family. Does the new software allow older versions?

  333. John Engstrom

    I have concerns about updating my current version (2005) as when I updated from the 2003 I had problems and lost info. Because of that I am afraid to update again even knowing that it is probably a good thing to do. My question is will upgrading to 2009 from 2005 be seamless?

  334. Joann

    I have enjoued using FAMILY TREE MAKER for many years. After I bought and installed 2008 I was ao disappointed that there was not a calendar.for Christmas every year I make a calendar for family members, with birthdays, and anniversaries. Also any new members and births are listed. Therefor I have had to keep the 2005 along with the 2008 and keep both updated, which becomes a real pain. Will there be a calendar in the 2009. If so I will buy it If not, I will not, I won’t. Thank You Joann

  335. I created a GEDCOM from FTM 16 and uploaded it to There was missing data and in one instance, one of the children and her spouse, became the parents to her father. Had to spend time fixing these problems.
    This software, for me, is not user friendly.

  336. Beryl Flynn

    When I try to import my version 16 into 09, I am told it doesn’t exist. I tried GEDCOM & that didn’t work either! Any suggestions for a computer idiot?


  337. Sonja

    In FTM 2006 I can’t get the oval crop to work on photo’s. I also need to have an 8×10 & 5×7 entry pages in scrap book to scan articles, birth certificates etc. and a hand drawn map of a town in Russia listing residences. I would like to have the style for the trees be applied to all the trees. I have over 2000 people and can’t do them individually. If one needs a special style for some one could it be done and saved just for that perticular need. The bibliographies that were placed in by research duplicates names and facts in the fact sheet rather than just adding it to an already known fact about the person. It will not let me put more than on source in. It erases the original source and replaces it. I have more than one source of people and researches to add. The more the better quality of facts. You also took away the copy and paste mechanism in the notes system. This means that you have to retype the same part of the notes to another person who also shares that info. Bring it back please.

  338. Terry

    In my last version of FTM I could customize a reports, so that I could run a list of who was buried in which cemetery. I have only had my 2009 2 days, but can’t see how to run that same report.

  339. Michelle

    I just installed FTM 2009. However, I have a lot of research stored on but have seperate family lines for each grandparent. Is there a way to combine 2 family trees into one from into FTM?

  340. Jerre

    If a person in the/my tree has more than one spouse how can I access back and forth between spouses? It was very easily done in my old version of Family Tree Maker but I haven’t figured out how to do it in Ver.9. Please Help! Thanks.

  341. XXXXXX

    I would like to see a feature added to Family Tree Maker that would be a place to record individual lines of information from US Federal Census records. I have currently adapted my copy of Family Tree Maker is by going to “Add a Fact” for the person I want to record the information for. there I have made templates for each of the census years. then i add a “Type” line and paste the template default line into that individual space. Then I record the facts about that person as they are recorded in the census. When I pull up a “Family Group Sheet”, all of the data is listed after each person I have entered it for. I would suggest that standard templates would be a nice addition to the software. Of course if you use this idea I would expect compensation.

    March 09, 2009

  342. Bob henderson

    I hope you have gone back to the family view that you had previously. It is so much easier to see who the children are and to jump between family members. The current screen are very unfriendly.

    On the other hand the web searches that are performed automatically are fantastic in 2008.

  343. Rosanne

    Last year I had FTM2006 and paid for a year of online data backup. Everything was working fine. Then, before the year was up, I bought a new PC with Vista OS. My FTM2006 wouldn’t work with Vista so I bought FTM2009. Now I find out that I cannot acces the paid database backup with FTM2009. The online advice was to save on a CD or on gmail backup. This is not right! I’m sorry I had to buy and use FTM2009. It’s not easy to use. You don’t see siblings on the famiy screen, there is no all-in-one chart and I can’t get to my online backup.

  344. Elizabeth Whittaker-Williams

    I am interested in how to enlarge the photos, and being able to put the photos in my notes section. This way I can tract with my notes where people lived ie houses, towns, and the activiies they did, ie picnics, cars,

    How do I sign up to listen to the program? On March 12

    Thank you

  345. james

    i purchased the DREADED FTM 2008 and it was a dog – i read somewhere that i could turn in my discs or proof of purchase to get 2009 at no charge…was i dreaming and why cant i locate this info now???

  346. Ginny

    In printing pedigrees, I find only one parent’s lineage prints. Is there a way to show BOTH parents’ lineage in an hourglass pedigree chart?

  347. Harold

    I having been using Family Tree Maker since it was first marketed, and gotten upgrades each year. I found FTM 2008 counter-intuitive and not user friendly, so after using it for 2 weeks, I went back to Version #16 (2006) which I love. Have there been any additions to the 2009 version to make it make intuitive? THanks

  348. Kelley

    Is there any way to just purchase 3 months of search service ant not have your credit card charged? The internet if full of complaints from people having trouble cancelling the subscription. Since the search is so expensive I would like to be able to just purchase a few months and not have fret over cancelling the membership

  349. Victoria Thomas

    Currently I have been only using 2006 as the newer version (2008) is extremely slow when using large databases. Going from 1 screen to another screen in 60 seconds is not acceptable. Producing reports, with no pictures, with over 5000 names should not take over 5 minutes to produce on your screen. So my question is how much improvement has there been made with speed/response issues? Also if using version 2009, can you use the program without any connection with

  350. Harold

    Are you also going to include other calendars – e.g. the Jewish Calendar for alternate dates. For example, Jewish anniversaries are observed on the Hebrew date, not the Gregorian. Thanks

  351. Cindy

    question regarding Family tree maker and

    When using the left you insert the information onto that site but it does not update family tree maker. So if this is correct one would have to input the answers into ancestry and the same information into family tree. Is this correct

    Please advise

    Cindy Timmons

  352. Thomas Woolverton

    How do can I control the fonts and line spacing etc. (like Word)in the Notes field? Can I copy web information without the formatting and just show the text in one font size? After adding photos (from Picasa) and then closing the FTM, on the next opening of FTM the photo links are no longer there. Thank You.

  353. Peter Hitchin

    I am an original FTM 3.0 but now have 2009 Platinum why can’t I incorporate my tree which has over 1,000 entries on to the new programme? There must be an easier way than re-entering all on FTM 2009!

  354. Paul S.

    The leaf “hint” is a very useful feature however I have many cases where there are “phantom” hints. This problem has also been cited on FTM forums with no resolution. When will the software team have a fix. Also, is there any other way of finding available hints other than clicking through each individual person in my tree and looking for the leaf to appear ?

    Thanks for listening

  355. Barry

    Please let me know when the All-in-One tree has been restored. I cannot upgrade until that occurs. Seems very strange to have eliminated it as it is extremely useful.

  356. Lorraine Moore

    I would like to know when we will be able to format our custom reports on legal sized paper and using the landscape which will allow us to use enough fields for the information we want to do a report on.

    Although I can currently do a custom report for my needs, the printing does not print in landscape with fields across the entire page. Therefore, I would have to print over 100 pages for information I can print in landscape in 24 pages if I could print the 9 chosen fields on legal size paper and in landscape format.

    I do a special report on my database of my Polish ancestors in order to share with several other people who are searching the same area and same surnames.

    I hope that I have been able to explain myself clearly enough so that you understand my problem.

    Thanks much,
    Lorraine Moore
    Baton Rouge, LA

  357. Paul S.

    I would like to see more source templates including how to source UK Birth, Marriage and Death Certs, Specific Church Records including Burial Sites and Gravestone Markers, Personal email documents/attachements and Latter Day Saints IGI and Pedigree references. Also infomation or template for citing the source would be very helpful (who, what, where, when, how format).

  358. saralea

    I am using FTM version 6.0 Ihave been told that I need to buy the complete new version not just upgrades. I am terrified that if I try to convert my files, they will scrabble. what is the best way to do thatand how much does FTM 2009 cost?

  359. Paul S.

    Last question…the place name field has an auto-fill function. This is very useful and saves time. Why is there not an auto-fill function for the decription field (I use this for occupations)

  360. william hepler

    A change I would like to see:
    Whenever there are references that are available to a particular person in my Tree, a green leaf icon appears. Since not all references are incorporated as I move about my database, I often end up reviewing the references more than one time, which wastes my time. Is it possible to make the leaf icon change color (eg: brown?) once you have visited that person’s references?

  361. william hepler

    A change I would like to see:
    I have information on many people in my Tree on the name of the cemetery where they are buried. Is it possible to include that in a pull-down menu after the death date/place where these places would be tabulated and easy to select for others in the same place. I know it can be added as a fact, but I believe this would be more appropriate and easier.

  362. Colleen Thompson

    I am using FTM 2009. Can you please explain the icons found in “My Documents” and what each one contains!! There is a FTM folder,a white sheet with a green tree, and a green box with a white tree.

    I have a computer in two states plus a laptop. When I move to a different computer, I copy the FTM files from one computer and drag the icon to a USB port to update my FTM files to the computer I will be working on.

    What is the best way to update the files to the a different computer?

    No one in my genealogy club knows how to do it in FTM 2009. No one understands what those icons are and what they contain! PLEASE HELP!

  363. Chuck Richards

    Two questions:
    (1) Why does FTM 2009 do away with NGS format under “Genealogy Report Format”? It is superior to NEHG Register format because it allows for numbering unexplored lines, that may soon be uncovered w/o renumbering everyone in an index.

    (2) Why does FTM 2009 put in a Ref. ID# by default. They are cumbersone, impossible to figure out how to change, and basically unnecessary. How can I get rid of them?

  364. I have had a problem with FTM2009 that a family line is added to another family line on its own. This has happened a number of times. This last time I was not working in the lines that had the problems. I just happened to catch when printing out a report. I have corrected the situation in these 2 areas but believe that the glitch in the program eeds to be corrected as I don’t when or what family lines it may happened in again. I talked to Julie at service and she told me what to do to correct the immediate problem but insisted that I had entered wrong attachments. I hadn’t it needs a patch to correct this problem. Incidently, I am a user of FTM for over 10 years. Larry

  365. Peg

    For some reason I have more than one copy of my tree on the computer. Is there some way to merge all the copies together without loosing any of it? I have Family Tree 2009.

    Please help me.

  366. C. Hicks

    Is it possible to show spouse name on persons listed in the Individual Index ? I miss this function – I currently have FTM 2008 and have received the free FTM 2009 update (but have not yet loaded it- “scaredy cat”, I guess) but from some of the questions (#74), it looks like this is not offered on the FTM 2009 version either.

  367. Gertrude Williams

    I would like to know if there is an easier way to jump ahead in the various pages; When there are thousands of names to go through, and I am unable to complete them in a sitting, I usually have to begin all over again at page one even though I may have gone through 2000 entries. So is there an easier way to skip to 2001 etc. My second question is if I began my family tree withone of my ancestor but want to go forward from that ancestor to the present, can I change the name of the tree so that I can accomplish this? I hope you will be able to address these questions in your webinar on March 12.

  368. Heather

    I am frustrated that when I want to add additional data to an individual person, I have to go into the tab (which sometimes takes forever when you have a HUGE tree open). Can’t there be shortcuts created to add common additionals (particularly burials, adoptions, military, divorce, etc). This would save huge amounts of time.

  369. Jackie Krear

    I would love to know how to resurrect my FTM 2006 .ftw so that FTM 2009 would load it. I have been sitting idle since Dec 2008 hoping to locate the programming talent to truncate my .ftw so that it will fit back into FTM 2006. At that point I feel FTM 2009 would load it. What do you think?

  370. I have registered my concerns regarding publishing “Genealogy Reports – Register Reports” since FTM2008 was released and hoped that my concerns (and that of many others) would have been addressed in the latest service pack for FTM2009, but not to be. The issue is that when you generate a Register Report, and export to .rtf or any other format, every page contains a header, with name and and two lines, then a footer with date and time, page numbering and more lines,none of which is editable. In order for me to use the pages in a report, I must spend at least an hour deleting all the headers and footers in order to create an acceptable report. This information, while maybe useful in some cases, is a nightmare. This was not an issue in FTM 16, so why can’t the ability to edit the headers, footers be put back into FTM2009.
    FTM 2009 has many wonderful new features, but unfortunately, I still have to use FTM16 to publish my genealogy information.

  371. Gertrude Williams

    One more question – is there a way to merge two different family trees into one especially when many of the name of family members are found in both? Will FTM 2009 intuitively list the names only once or will I have to go through and purge each family tree record?

  372. On the family view page why is there not a box that shows how old the person was when he/she died? I am sure most computers could handle the task if it was in the program. Of course the box would be blank if the person was still alive or the death date was unknown. It needs to be added and there is plenty of room on that page for that improvement.

  373. Patricia Morgan

    1.I can’t attend at that time, so will it be recorded to view at a later time?

    2. Will there be a special price to upgrade from FTM 2008?

  374. Willie Mae Cook

    What are the dangers of losing information when upgrading from 2005 to 2009? How would I prevent loss? or repair it if it occurs?

  375. Ron Smith

    I’m still stuck on FTM 16 although I see a lot to love in FTM 2009. I’d love to move up, but need two “features” from FTM 16 before I can. I’d love to hear the developers thoughts on whether there are any future plans that could help me.

    1. My FTM 16 database uses characters not supported by FTM 2009 in names and notes. When imported to FTM 2009, they get converted to “?”. When is FTM likely to provide full support for the FTM 16 character codees or better yet Unicode. In this day and age you really should be using Unicode throughout.

    2. I create books for my family. As the book making capability of FTM 16 isn’t adequate, I export Genealogy Reports to .rtf files. With FTM 16 those .rtf files have markers for each part of a name identifying what it is (prefix, first name, middle name, last name, suffix). I have a scanner that imports the .rtf to Word 2003/2007 adding index fields for the names so all names are fully indexed. Do you have plans to provide something that will do the same thing for me such putting index fields in the .rtf output or marking names as FTM 16 does?

    Thanks very much. I have loved using FTM and have published many family books to the tune of about 10,000 pages worth so far.

  376. Cord

    How do I correct the shared facts when I have two people the same in there. I can delete the fact but the names remains?

  377. Don Smith

    Question ????? Why are we asked to submit our tree to Ancestry and then if we want to add view or research we then have to pay to use it. I can understand that you need to make money to acquire other resources. But won’t you take care of the ones that are helping in making the project and site better for all to use.

  378. Sometimes I just want to view my family tree and not save it new. Why can it not be like other programs and ask do you want to save it before doing it or asking first when exiting. The program should look and see if there is a change and then ask to save. This way I know when I actually did make some changes and not some bug or a typo get into the program. The last save date become useless if no changes were made and it is re-saved.

  379. Becky Weidner

    When I try to make a calendar I only get a calendar when I use the immediate family choice and it doesn’t have any names one it. The other choices are just a blank screen. Am I doing something wrong?

  380. Diane Frankel

    Please tell me how to INDIVIDUALLY customize the facts. I do not need naturalization and immigration facts on new borns but I do need it for ancestors.
    If this is not a current option, it should be made an option in the next version.

  381. Nancy

    How can I mirrow-image a Tree Chart?. I had to go back into PhotoShop and that wasn’t what I was aiming for. We’re having our annual family reunion on May 2, 2009 I added 20 family members to picture and placed it behind an all in one family tree chart. I want to press it on t-shirts. Mirrow-image did not work on Word, nor on PDF files. But I did manage to get it on Photoshop and without boxes on the names. On this took me manay hours to work my project.

  382. Francis Harris

    Will this new software run on window 7 32 or 64 bit.Also can you download my info from 2005 ver Family Tree maker.

  383. liz

    When printing a tree, is there a way to add a color (ie blue,red, etc) to highlight particular ancestors. Example: to color all Rev War Patriots in bright blue?

  384. Ted

    When I add media using the Family tab’s Media icon on the right-hand panel, it does not appear on the Media tab for the respective person on the Person tab. This is true in reverse as well – media added to the Person’s tab doesn’t appear on the Family tab for the same person. (When I add a note to either tab, I do see it in both places). Is this a bug?


  385. Carol

    I’m about ready to throw away FTM 2009. It is difficult to try to navagate. Trying to add or merge info is impossible. Everytime I open the program, it says,”updates available” but when I click on the update bar, program just sits there and eventually shuts down. I am very disappointed. New laptop required 2009 w/Vista, what do I do now?

  386. Becky Weidner

    Over the weekend I merged two different versions of my family tree. Everything went fine during the merge but now the program crashes after about the fifth thing I click on. This is to say the least very annoying. Is there a patch to download or something I can do to correct this problem?

  387. Harriet

    I added a whole line of my family to the wrong person! After many generations of additions, I went back and realized my mistake. It had been hours of work and I didn’t know how to correct it. I haven’t been back to Treemaker since. Can you help?

  388. Norman Jones

    Finding it difficult to integrate FTM 2009 and
    The two seem to have totally different interfaces, couldn’t we have one interface that works on both sites.
    I’m new to making Family Trees. I started on and have now bought FTM 2009. I find ‘merging’ from I end up with innumerable duplicated persons. What’s the best way to merge?

  389. Phyllis Porter

    I just purchased FTM 2009, but have not installed it yet. Do I need to get it installed before the webinar on Thursday?

  390. Norman Jones

    Can I split a tree to make two separate trees? To do so would make things more managable

  391. Norman Jones

    When printing the Extended Family Chart only the names appear. Would it be possible to be able to choose what data you’d like to appear e.g. DOB, place of birth, occupation, notes?

  392. David M

    Electronic obituaries are commonly available. Where is a good place to put them in Family Tree?

  393. John McCulley

    I have our family tree on my old laptop and up to date. Now I bought the 2009 for vista on our new laptop. can I copy from old laptop and put on new unit to save all the typeing.

    Thank You
    Please tellme how to do it.

  394. Nancy M

    I have been a user of FTM since it first came out. There have been some major improvements in how source data can be entered. I would like some tips on the best way to organize sources & how to get my older existing source data into the newer templates.

  395. Laura Lolli

    It would be great if there was a way to prevent duplicates. It is very frustrating as I have sometimes I end up with five or more duplicates of same family ancestor. Also, I would like family members to be able to download the information I have collected into their own software programs so it can be intergrated with their family geneology. I have sent several emails asking if this was possible, but never hear back from you.

  396. In version 16 you could search the index of names by female’s married name. Is this possible in the 2009 version? I am unable to find that function in the new version.

  397. Rich Blondin

    Is there a new and easier way to upload our Ancestry trees, rather having to use gencom. Also, is there some way to tie in our research to foreign ancestry files that would give us the green leaves we get now.

    Thank you,


  398. Irene Q

    I currently use FTM2006 and am very pleased with it. I have not jumped to upgrading because all your census/birth records/etc are mostly for US & European countries. I would consider upgrading ONLY if I will have access to records from Asia. Also is there any place where I can obtain records for American Indian and/or Mayan ancestry?

  399. Nancy M

    My main family tree is done on my computer using FTM 2009. I also have a tree online with Ancestry. Are there any plans to make it possible to update my online file using my FTM file without creating a whole new online tree? Or to download specific info from my online tree to my FTM tree?

  400. Margie

    Why is it when I print the Register Report that it fails to show everyone. If I have a married person with no children and I have not put in marriage information (all blank)it will not print the spouse. The marriage field is not required. If I put in anything in that field then the spouse will appear when printed. I can not make up dates and places to get the spouse to appear. Now remember no date or children. I have reported this twice to FTM.
    Please address this problem.
    Also I have siblings that were attached (with no parents) in the old FTM that are now all seperated and not attached to each other or anyone.

  401. John A. Andresen

    I tried to send My family tree info to the World wide web. but is says that a error happened, how do i get in to correct the error when i do not know what it is. and where it is I am useing F. T. M. 2006

  402. Ed Price

    Why do I often hit a dead-end on when researching European ancestry circa 1300? I get a message that I either “am behind a firewall or the server is unavailable.” I know it’s not a firewall issue, because the site responded to my previous query just fine. So, why are servers so unavailable? There are lines I have given up on because all I ever get is that server message.

  403. Gareth Mills

    I have FTM version 16. How do I upgrade to FTM 2009. There are no instructions I can find on the website.

  404. Louise

    I really am confused about linking back and forth between my tree on and my data files in FTM 2009. I thought they were interchangeable in that once I downloaded documents from into my online tree I could save that tree as a GEDCOM and then update my stand-alone database and visa versa. That hasn’t worked for me as photos and census records, etc have not transferred from one to the other. I find it VERY confusing to know whether I’m downloading something to my tree or my database, so I know I’ve lost things in the process. HELP!

  405. Tom McCoy

    I have family tree 2006 ( I started with 2002 I think) I have over 1000 names in it but I have not been working with it for a few years. I woudl like to post it to a web iste and have family members be able to access and update. How can I do this?

  406. James White

    Hello I started with FTM 4.0 and have been using FTM 2006.
    My question is why can’t I use any of the FTM World Family trees cd’s I purchased years ago to look up or see the family trees? I bought a new computer about three years ago and I have not been able to see or get any information from them at all.
    Thank you,
    James W.W.

  407. The search results are tremendous however, I prefer to sort and manipulate them myself. I appreciate the “Leafy Match” but there are times when transcription errors cause likely matches to fall outside of the likely candidates. I would like to get at the entire result set at once. For instance, I had 9000+ hits using a combo of my grandfather’s name, birth year, death year, and birth location. I would like export these results to MSExcel, CSV, or MSAccess and apply my own filters, sorts, etc.. to enable more comprehensive and custom data deduplication and search techniques. Paging through 9000+ results at 50 rows per page is maddening. Reducing the result set by using explicit terms is limiting. Please provide a mechanism to accomodate this either within FTM2009 or outside of FTM2009 or both.
    Thank You

  408. Jim Ward

    I have been using FTM for about 15 years or more. I started with Personal Ancestry File. Don’t know how many versions I have used. I am currently using V.2006. I have about 1,000 names on file. What are the advantages of using 2009? Also, I recently sent my backup CD to my grandson and it went into his new FTM OK. I don’t know if he has 2009 or not.


  409. Judi

    I will be out of town and not have access to a computer on the 12th. Is there an option to “view it later” I’m excited about the potential of FTM, but am not swift at using it so would appreciate the opportunity. Thanks

  410. John Donaldson

    #343 Kay

    Have you updated your FTM 2008 to the critical FTM 2008 SP3 Patch?

    Help About shoud show 17.00.965

    If it does not, install the SP3 patch it greatly improves stability

    John D

  411. John Donaldson

    # 358 Dianne

    Marriage notes are there

    Go to People>Person View and select the marriage (shared) fact

    You can then add Marriage notes, sources and Images.

    John D

  412. John Donaldson

    #363 Joanne

    You can donload any file to a thimb drive

    In the case of FTM 2008/09 data files (the ones ending in .FTM), simply copy and paste from Windows Explorer or My Computer.

    I assume that you want to do this for back up purposes/

    John D

  413. John Donaldson

    # 378 Deborah

    You should install the SP1 patch for FTM 2009 and the version will be 18.00.305

    John D

  414. Tina

    When merging a couple the other day, for some reason their descendants did not follow them as descendants. Everything I have tried does not help resolve the problem. How do I correct that problem, or is it a problem with the program?

  415. Dee

    How do I print the individual and shared facts for an individual? Also, how do I print the time line for an individual?

  416. John Donaldson

    #392 Greta

    Make a custom report of your file like and index and use the Share facility to export as a CSV file

    Excel or Access (even Word) will open a csv file just fine

    John D

  417. Benjamin Diaz Jr

    I’ll limit myself to quote blog 26: “I have FTM version 16. How would I transfer files from FTM ver 16 to FTM 2009?”

    You showed me how to get my files converted to the new 2009, but I opted for not doing it in the believe that doing so might ruin my long file. I have put many hours in it. Not I won’t convert!

  418. John Donaldson

    # 404 Terry

    The customm report in FTM 2008/09 is in the Publish worksapce and can do the same selection/filtering as you can do in earlier versions

    John D

  419. John Donaldson

    #406 Jerre

    It is even easier in FTM 2008/09

    In the people workspace where you have the two parents (Shown in boxes), you will see a number to indicate the number of spouses

    Simply click on the number in the box to see a spouse selection list.

    Note also in FTM 2009 SP1 you have a new set preferred spouse control

    John D

  420. When clicking on Web Search Results from my FTM, the page opens inside the FTM application which means I cannot go back to my tree without lossing the web results page. It would be very convenient if I could navigate through my tree on FTM while also viewing the web results.

  421. Mark Blosser

    Why does 2009 edition get stuck and jams when sometimes I request a Register report of more than 5 generations, I sent this in as a tech request and they said it would be fix with the update, but still jams for me?

  422. Chris

    I would like to purchase the new version, but I’m switching over to a mac…I’ve asked this question several times in the past…will you release the new version for macs?

  423. Laura

    I have used FTM for many years. I am very disappointed in 09. When the change was made a lot of my pictures in the family page were put in the wrong place.Now if I decide to use 09 I will have to go through all my sheets and See if the right picture is in its place. Also I have a large family( back by 16 generations) and would like to print it as a book myself. If there is a way I can not find it. I don’t think we should have to upload it to use this program.

  424. John Donaldson

    #440 John

    The age of a person is shown in the RH editing panel in the People>Familiy View

    John D

  425. Sandy

    Is there any way to transfer over my info from Family Tree Maker 2006 to 2009?

    Thanks, Sandy

  426. Paul

    With all due respect, this blog is pretty worthless to me. Why not put the effort into a forum environment, which allows categorization of subject matter and gets the users more involved in helping each other. There’s lots of questions on this blog and almost NO ANSWERS!

  427. John Donaldson

    #442 Willy Mae

    Precaution have a backup

    Other than that as FTM 2009 makes a Copy of your file then converts the copy the risk is neglible and I haven’t heard of anyone who has lost data this way

    John D

  428. John Donaldson

    #452 Nancy

    Use the Share facility to export the tree chart as an image

    Save the image file and use it like any other image file

    John D

  429. John Donaldson

    #454 Liz


    Use the marked boxes capability, does the job superbly. FTM 2008 SP3 or above.


    Have a look at the blog on chart printing by Tana

    John D

  430. John Donaldson

    #464 John

    Use a memory stick (thumb drive or CD to copy your data file, the one ending in .FTM (FTM 2008/09) or .FTW FTM 16 or earlier to your new computer

    Save it in a convenient folder

    Now open the file with FTM 2009 from the Plan View

    John D

  431. John Donaldson

    #475 Gareth

    Install the FTM 2009 program

    Register it

    Install the SP1 patch (it will be auto detected)

    Then from the Plan View (new tree tab) locate your earlier data file (the one ending in .FTW) and FTM 2009 will make a copy of it, then convert and load it

    That’s it!!!

    John D

  432. Mary

    I have used Family Tree Maker for many years and originally created a seperate family file for each branch of the family. Now I would like to merge some of those files without having to edit numerous duplications. Is there an easy way?

  433. Glynn

    two issues:
    Why can’t one print a timeline?
    Why do individual reports only print “preferred” facts – esp. if you’ve entered multiple occupation or residence facts.
    Or is there another way to print the list of all facts about an individual.

  434. Cindy

    I have two questions that have not been able to be answered by your help people.
    1. When I began using the new 2009 I only brought in the basic family. That consisted of about 400 people. At that time I was able to put the mouse over their name on the left of the program, people pane, and it would show thier relationship to me. Now it will not do that anymore. WHY?
    2. I continue to check for any hints found by the program and or Ancestry. They find nothing, yet I can go on to Ancestry and search the area that I know this person was to have been and find documents that clearly state their name, etc. Why is the searching capabilities so poor?
    3. An extra one for question being this. If I find a report that has to do with my family on Ancestry I can not link it to the person in FTM 2009. The only way to link it is through the tree on Ancestry and this is a new tree and I do not plan to upload until correct and more complete. So how do I connect the located record with the program? Is it able to be attached to the entire family listed or why I do have to reattach to each family member shown on the document?

    Hope you can answer some of these questions.


  435. Dan Chance

    Moving from version 5 to 2009 was a real shock. It took me a long time to find the screen for entering an individual’s information or, as I had a need to do recently, to delete information. Thank goodness some of the old commands were left in the 2009 edition and I’m getting use to it but it was NOT intuitive for me.

  436. Cindy

    I have a question about titles. I finally found how and where you can add a title to a person names as in Capt. Rev. Major. But in doing so it moves them from the alphabetical order and puts them as if their first name is Capt. or Major. Why and how is this to be corrected. FTM 16 did not do this. It really messes you up when looking for say all the John’s and one is a Capt. and is not under the J’s

  437. Frank Davidson

    I just bought FTM 2009 ,, is there something new out besides this that
    I spent my money on???

  438. Bill Wilson

    I went back to FTM 16 because 2008 and 2009 frequently locked up with my desktop’s Vista Home Premium. 16 works fine.

    Will the latest version of 2009 run reliably now under Vista, or are we users still beta testing?

    I can depend on 16 so I’m good to go with or without 2009, but I see a couple of 2009 features I might like.



  439. Felix Bell

    Why, when searching married females, is the search done for her married name and not maiden name? Why on some merges on census information, will it let you include other family members, but other times it only lets you enter the searched for individual? Sometimes I end up with duplicate, or more, people in my tree, how I don’t know, why can’t I merge these duplicates so I don’t lose information one may have that the other(s) don’t? Thank you, I enjoy Family Tree Maker 2009 very much,have even met several “internet cousins” because of it. Keep up the good work.

  440. James Parker

    I have nearly 12,000 names now in my
    FTM 16 and I am planning to make a family history book. Will all my data in FTM 16 transfer into FTM 2009? If so, will this work like an upgrade? I am really used to adding data to the FTM 16, will the FTM 2009 be much different? Thanks.

  441. Brenda

    I am new and just learning, so the answer may be there but I haven’t come across it yet. How do you enter a relative that was born prior to the marriage that did not marry the father of the child. Which is the situtation of my grandfather.

    Will we be able to view the siminar later if we miss it when it airs?
    Thank you

  442. I am running Windows Vista.

    When changing place names (i.e. place of birth/death/marriage) if you do this more than once, the software crashes.

    The software has the ability to put everyone in chronological order; however, when you export to a GEDCOM and upload it online, the end result lists people in the order you entered them in your file and not in order of birth or marriage. This was a problem with 2008 and still in the 09 version.

    In 2008, it took several seconds to enter information in the fields. I am having this problem with the 09 version, but only in the date fields. You enter a date and hit tab or enter and it takes about 5-7 seconds before you can move on to the next field. At the top of the column it says it is calculating relationship. This doesn’t happen all of the time, but certain times when I start the software I have to exit and restart the software before it stops.

    Thank you for your time!

  443. william

    Two qustions ?.
    1. How do you insert a picture into the top of family group sheet. (As shown on page 7 of the intruction page of ftm 6.00 people have told me how to do it but it will not work in Ver 16.

    2 when I go into Scrap Booking to view photo’s just of one person my photo,s are not there. By clicking where the Photo shuld be they will appear I have to do this with each Photo block. This only happens with one persons photo’s the rest are fine in the whole programe..

  444. Louis Clark

    Is there a way in FTM 2009 to move an indivdual from one parent/child relationship to another much like its possible It seems this can only be accomplished in FTM 2009 by deleting from one relationship then adding to the other.

  445. Wayne Marthaler

    Why does it take so much longer to open FTM 2009 than it did to open previous versions such as 2005 & 2006?

  446. ann

    is there a way to print the chart (has boxes w/lines) that show all people that you have entered into the family tree? for example i have 14 generations on husbands side and would like a chart showing all people from the earliest to him (14 generations)

  447. Elizabeth

    1. The Set Spouse Order function has reverted to the former version where you can only set one spouse as preferred. I need to be able to set the order (1-2-3-4) of spouses in chronological order for many of my pioneer ancestors. Now they again print with the preferred spouse first which often is not the first marriage, so can’t share with family members because the reports look like I made the errors on purpose and this would surely arouse hurt feelings among sibs and others that I cannot afford. This was fixed briefly and I loved it but it has now disappeared.
    2. Need to have sources in chronological order and be able to set order of those not obviously chronological (such as non-census sources). Even when I add census sources in chronological order they display in random order (I have even tried unlinking them and relinking them in chronological order but they still mix up in random order — again it makes the reports look ridiculous and not good enough quality to share.
    3. Would like the capability of having all children in blended families to display in the Family portion of the screen and on the reports. Again, I can’t share the reports with siblings because it looks like I am being discriminatory and that would cause a great kerfluffle that I’m not willing to engage in. Unfortunately in this day and age not all children are born to married couples and not adopted or “claimed” by later spouses of parent.
    4. The panel on the right side of the main screen (with name and b-m-d fact entry fields) keeps disappearing when I switch to other screens, such as reports or other programs that have the information I am entering into FTM) and I have to keep dragging it back so I can enter my data.
    5. Ditto previous comments about (A.) bringing back the All-In-One Report, (B)cleaning up the grammar and phrasing in the reports — it is very disconcerting –and again makes the reports read so poorly that I won’t share them with family members because they read like an uneducated person wrote them or someone who makes lots of typos or doesn’t know good English (and there are punctuation problems in the source citations also). The way the reports read now is totally embarrassing. I want to make books for my nieces and nephews and their descendants but not if the reports make me look like I don’t know how to write. I don’t want to go down in history being represented this way to people who will never know me personally.
    6. I would like an easy way to split my FTM data file into separate surname files. I have 3700 names in my one file. I would like to be able to give GEDCOM files to listers on Rootsweb mailing lists with the lines that we share, but not include people that are not in their lines, and do the same for relatives in specific branches. I guess I should have made many separate FTM files in the beginning.
    In closing, I must say that I love FTM, all versions, but 2008/9 with the new interface the best. Recently, I rec’d an email saying I’d be getting an update soon, but so far I haven’t. Thanks and keep up the great work!

  448. Carolyn Meeks

    I am in agreement with #71, what happen to the alpha list. The last time I had a printed alpha list was in 2007 before updating to the FTM 2009. In fact the report was called Individual List, nothing like the Individual Report in FTM 2009. The Individual List – listed everyone in alpha order. The list listed an individual with a reference number (ID)and included the following info under his/her name (father, mother, birth, death,burial,spoue/mate, marriage, child, and etc.) This was a great report. I have recently
    e-mail the tech center asking how we can create a new report for an alpha list.

    Also, I would like to be able to show a child with the family with both parents; even if the parents never married. I don’t like how the FTM 2009 version will show that a couple is married when in fact they never married. You basically have to list each parents separate within your database. After spending unlimted hours inputting this data into the system we should be able to print a decent type of report for our family members. Basically the FTM is good, but lacking in some area. Bring back the Version 16 with a new updated look.


  449. Indy

    A couple of things about the Outline Descendant report:

    1) When exporting to a CSV file, it’s pretty much unusable since I am expecting every record to have the same layout, i.e., even if the field does not have any data it is still accounted for. When exported to CSV and then imported to Excel, the columns are all over the place.

    2) When creating the Outline Descendant, I’d like to be able to add the same field as many times as I want, like in FTM16. That is so I can have the Birth Date and the Birth Local in separate columns.

    Both issues did not exist in FTM16.

  450. Indy

    Will we have the ability to save reports to PDF but as one page instead of several pages?
    Version 16 had both options.

  451. Neville Carter

    1. Can FTM be changed to allow an upgrade of data from FTM to my family. As it is now, I can only upload a complete tree.

    2. Also downloading data found may not attached to correct individual and create an un-required person entry.

    3. When merging individuals, there does not appear to be any way to select data in both persons to keep. I have merged and lost all of one data set.

    4. When will more Australian databases become available?

  452. John Donaldson

    # 523 Louis

    Use the controls in the Person menu attach, detach etc whilst in the People Workspace

    These work much the same as they do in FTM 16 or earlier

    John D

  453. John Donaldson

    #525 Ann

    Use the boxed descendant chart in the Publish area and note the controls in the RH panel

    John D

  454. John Donaldson

    #529 Indy

    In FTM 2009 SP1 the ability to export csv files in columns has solved this problem

    John D

  455. John Donaldson

    #530 Indy

    The ability to export as a single page PDF (as well as multiple pages) was added in FTM 2009 SP1

    John D

  456. I find FTM 2009 a little confusing. I am trying to backup onto dvd and it starts to record then stops stating FTM has encounter an error. I would like to register for March 12, but 8pm is a little late for me to get on the computer. Is there any earlier webinars?
    Thank you, Susan

  457. D

    This may seem like a silly question to some – I have an older version of FTM and have entered a lot of info on both my family and my wife’s family. My question – Do I just continually enter information into one file or should it be in separate files? What I have seems to work fine, but I don’t know if this is the correct way to do it.

  458. J W Camp

    Been doing genealogy research since 1957, have purchased/used/upgraded to several editions of FTM over the years. However,the radical change in format from Ver. 16 to FTM 2008 almost lost me as a customer; it was like starting all over. Have now purchased several “back-up” versions of FTM 16 since I couldn’t find any “cross-reference material” to easily locate familiar functions between Ver 16 and 2008. Have been reluctant to buy 2009. Suggestions on why buy 2009?

  459. Mark Blosser

    Under FTM 2005, the kinship reported gave numerous relationships between the same two people, now it only gives one, why? Is this a problem and a fix is on the way? If not is the one relationship that comes up now the strongest relationship, or how is it determend?

  460. If I put our Family Tree on, can I up date that material. In the past, this was not possible, and I use the Tree to put info, even if maybe not right as a holding area for data that need checking out. This is the reason I have neve uploaded it.

  461. Eileen Larry

    How can I print out my entire family from great grandchildren to my gggg-grandparents on one listing.

  462. walt sisk

    there was no link in your email to direct me to the webinar on the day of the event…. can you please send me another link in order to allow me to join the webinar without fail?….
    thank you … my email address is

  463. Bill Searcy

    I didn’t like the look and feel of ver 2008/2009 so I continued using ver 16. After reading these blog entries I uninstalled 2009. I’m concerned that as 2009 continues to misinterpret and change data entry, the inacuracies will inevitably find their way onto the internet and have a life of their own. This could be a giant leap backward for genealogy.

  464. Rajeana

    I have tried to using Family Tree Maker 2009 but cannot get it to merge with my other issue. How do I do this? It says it will merge but…. I may be doing it all wrong.

  465. Ken Kirkpatrick

    I have a seminar scheduled at the same time as the webinar. Is there any way I can retrieve the info. at a later time?

  466. Howard

    In FTM 2009, will it be possible to create a descendant chart, for instance, then copy it to a CD to have printed by an outside source?

  467. David McJonathan

    When will the design team address function rather than features. When I first purchased FTM it was in part because the sales team assured me that I could enter at least one million names and more. After 250,000 most features won’t work and the earlier versions work better than the newer ones.

    It’s time to make a work horse and not just add bells and whistles.



  468. Sharon

    We will be having a family reunion this year and I would like to know how to combine several family tree charts?

  469. Jim Alston

    Is it possible to record the webinar for later viewing? Some of us have to work at that time or be otherwise indisposed, so it would be extremely beneficial to be able to view it whenever we can.

  470. Dan Wilmoth

    Like many of you I had many problems with 2008 and 09.

    The solution to most of my issues was a brand new Vista Premium computer and a high speed internet connection. I’m afraid that if you don’t have BOTH of these things you should stay with FTW 16 until you can make the expenditures.

    However we are still cursed with the GEDCOM legacy of Date, Location and Description for many items where these just do not make sense. Especially SS # and Burial. I would rather see a separate category call
    Cemetery with an address field that I enter once. THE CEMETERY IS NOT GOING TO MOVE.

    Also there is not coordination between City, County, State, country between FTW and Ancestry’s many records. Example: Mount Airy, Surry, North Carolina, USA is “required” by FTW, but I’ve seen at least 20 variations in Ancestry. Please clean is up.

    I have reported these issues before but unless you all want to abandon the GEDCOM format forever, any improvements will be small and hampered by its limitations.

  471. Donald GALLEY

    I would really love to attend your Webinar, but will not be able to.
    Will you be putting it in some sort of podcast so I could see it later?
    Also, will you be repeating this at another date?
    Thank you,

  472. Charles"Chuck"Heitkamp

    I don’t have the 2008,2009 I have Version 16.Haven’t been doing much researching the past few years. What do I need to catch up and how much will it cost me?

  473. Darlene Steigleder

    I have entered some of the children in the wrong order. How do I put them in chronological order without deleteing the information and re-entering it?

    Also, I have spent quite a lot of time entering informatiion in How do I transfer this history to FTM in it’s entirety?

  474. Sharon

    Is it possible to take a class at a community college for genelogy? I always feel better when I know I am doing everything right.

  475. Paul Coletta

    What is the difference between the new “extended family chart” and the “all in one” chart resident in some of the prior versions of FTM?
    When will the extended family chart be available?

  476. Bill

    I built a family history document using FTM 2005, including FTM charts and town histories and biographical sketches. Would this file from FTM 2005 be compatible with FTM 2009?

  477. Donna Cary

    Michelle,Could you explain how to get to the “merge” button you referred to in #23. Maybe I just don’t know how to get to the Web Workspace you mention, but I don’t see the “merge” or the “search result detail” heading anywhere I normally go.

  478. Ken Dixon

    My wife had been married before and had two kids. After we were married, we had one kid. How can I bring them all together on one page. And will FTM ever go back to the way it was and have every thing on one page with blocks. You just type in info in one block and it automatic jumps to next block. It seems that was simbler. Life is too complicated as it is. LOL. Ken

  479. Neysa

    I need to print out family view sheets using a larger font size so I can read it without changing my glasses. I have tried everything and only Frontpage works, but it is a real hassle to do it that way for each sheet. Any suggestions?

  480. Kim

    I have been a fan of FTM since it came out, I now have FTM and FTM 2009. Someone told me that I would like Legacy 7 better so I bought it to see what it was all about. I found that it was more accurate as far as putting information into it and has a lot more functions and options. When printing reports it does it to the genelogy standard which is easier to understand when looking at other program files.

    I wish you could make combine the best of FTM and Legacy to make a perfect program. have you ever checked out Legacy 7?

  481. Kim

    I have been a fan of FTM since it came out, I now have FTM 16 and FTM 2009. Someone told me that I would like Legacy 7 better so I bought it to see what it was all about. I found that it was more accurate as far as putting information into it and has a lot more functions and options. When printing reports it does it to the genelogy standard which is easier to understand when looking at other program files.

    I wish you could make combine the best of FTM and Legacy to make a perfect program. have you ever checked out Legacy 7?

  482. Jerry Frazier

    Are we ever going to have a genealogy report that we can cut and past into e-mail’s like the older versions.

    To me, those were the good ones.

  483. Anel Wilson

    How do i bring up pictures, I have downloaded to each person separately.Say I have 35 pictures downloaded to one person, how do I get only those 35 to come up? And can I edit any of these pictures.
    Thanking you for yor help.

  484. My sister comes out as half sister from the transfer from 2006 version. On 06 she was “natural” as I have indicated in ’08 version. But, she is shown as “half” and I am shown as “half” to her. I can’t seem to correct this realtionship problem.

  485. Shawn

    Will there be a MAC version of FTM?

    I’m looking at the MAC software, and nothing seems to match the FTM I used in my Windows environment years ago.

    PLEASE…there are more MAC users now than ever before…and we need a MAC version.

  486. Lynn

    I cannot enter divorces in 2009. The Official Guide to FTM pg. 72 states to click Person tab, then click Relatiobships button. I can’t find Relationships button. HELP!

  487. Betty Vick

    I bought 2008 FTW and my files would not transfer to it. So it is just sitting there taking up space on my computer. Not the right kind of file if I remember correctly.

  488. Joan

    I would like to see a better feature for handling non-marriages where there are children involved. When you add “non-marriage” in the custom feature it gives you “Date” and “Place”. There is no “Date” or “Place” for a non-marriage. It is a non-marriage. If you add the name as a “spouse” it will print out as a “husband” or “wife” with no
    marriage date, leaving one to believe that the marriage date was
    not known, when in fact there was no
    marriage. If there is a better way to show non-marriages, I would like to know what it is.

  489. Emily

    Before I got proficient with FTM, I downloaded a lot of facts from As a result I have several Birth facts, for example, from different censuses. Is there a way I can merge them all into one Birth fact and keep all the sources, without redoing everything?

  490. Don Green

    As nearly as I can determine, the current FTM requires data file retrieval versus having the new program installed over existing data.
    Is that correct? If so, why the change in procedure? The old way seemed simpler and with fewer required steps.

  491. Frank

    I want to put a pedigree view on a web site for all my relatives to see. How do I do this? Can I put it onto my own family web site? Can the relatives make corrections in the predigree themselves?

  492. Don Green

    Initializing FTM places me at a window for someone who has no data already on file. How can I bypass that window and have the program open to where I left off the last time I used FTM?

  493. Sharon Gulick

    Have a new computer that is 64-bit. Will the software run? Hesitant to load as I have had problems with other software not running and/or messing up the machine.

  494. Graham Moore

    I have a number of duplicate entries on my tree and whilst I have merged these people, I cannot get rid of the duplicate – any comments as to how I can achieve this.

  495. Don

    I have 52000 individuals in my table. Yes that is a correct number.
    I have unattached individuals, or small families with NO link by marriage or blood to me.
    Sometimes I will find a fathe mother and child and no grandparents or other children. I want to cull them out. They may be similar to an other individual but combine like people gives me people that are similar names but birth/death dates and parents may be different.
    1 can you give me a way to combine like names ONLY Matching Birth Date, – Only Matching Death Date – Only Matching MOther or b=father or both?
    2. Can you give me a way to separate into two file A. All satelite families with absolutely NO connection by direct family or marriage and B. all others which is any and all individuals that can be connected to me by marriage, blood uncles,aunts etc on my tree and somehow connected?
    3, For the calendatr can you give me a way to say go three generations back and forward and only select thos individuals directly connected to me? Right now I have to go through all 52 K individuals and selecvt the ones I want.

  496. Ruth

    I am wondering if I am able to pick specific individuals from my FTM and upload just those people to or vice versa.

  497. Allison Bilbao

    How can I download my tree to your Family Tree Maker on line? Written instructions would be helpful because I cannot hear your staff.
    Also, I do not want “USA” in my files; how do I get rid of ALL of them?

  498. ArvyT

    Does the new FTM support foreign languages?
    Just looking for standard MS Windows language support.

  499. John Donaldson

    #548 Howard


    Create your chart

    Use the share Function and save as a PDF (single page is often the best

    Save the PDF file and put it on a CD

    tkae it to any commercial printer

    John D

  500. John Donaldson

    #555 Darlene

    In the People Family view

    Select one of the children in the children area and then click on the children sort icon (The rotating arrows icon) at the top right of the children’s area. There are three arrows up down and sort

    Note the data errors report allows you to run a data error report for children out of birth order

    John D

  501. John Donaldson

    # 560 Bill


    FTM 2009 will make a copy of your FTM 2005 file then convert it

    You can also leave FTM 2005 on your computer as well as FTM 2009

    John D

  502. John Donaldson

    # 571 Lyn

    Go to the People Person View

    You have three tabs

    Facts, Timeline and you guessed it, Relationahips 🙂

    Click on the relationship tab then edit in the RH pane

    John D

  503. For Decades I’ve been requesting the addition of Demise (Death) dates on the calendar.You have every other date but not Demise dates. This is very important to us Jews. It might help your sales too. That would not be bad’ would it?? Thanks. KED

  504. John Donaldson

    #578 Sharon

    FTM 2009 will run on a 64 bit computer

    You muust have a copy of the Microsoftfile WSE 3.0 installed

    Most Vista installations have this file but it is a free download from MS

    After that no problems

    John D

  505. John Donaldson

    #579 Graham

    Use the merge duplicate people function to clean up the problem merging two dups at a time

    John D

  506. John Donaldson

    # 588 Barbara

    Try bribary or threats 🙂

    Seriously this is always a problem and you have to encourage them maybe offering them a reward by providing them with nice charts and reports, even a book

    John d

  507. shirley briggs

    Hi, I had started out with my familytree maker nice and neat and now I have a mess with the same names in it 3 times and sometime more. How can I correct this? I am not a young person and know all that I should. Thanks so much for your time. Shirley

  508. Nancy

    Will we be able to upgrade from a much earlier version? I haven’t upgraded for about 3 years. I am sure this question will be one of the first things you answer, but how much will this upgrade cost? Plus will there be a book available to help us learn the new program.

  509. Robin

    My Aunt wanted another baby. Another woman didn’t want her baby. Her & her husband went to the hospital to have the baby using my Aunt & Uncle’s name. So the baby became my cousin even though she is not blood related. Technically my cousin is not adopted since the birth certificate shows my Aunt & Uncle’s name. Any suggestion on how to show her in my tree??

  510. Gary David, Maine

    I have 2 questions:
    1) What’s the proper way to use my tree in FTM 2009 and my tree on and keeping them both current? What I’ve been doing is using the Gedcom files with my FTM as the MASTER. I seem to notice missing information when going from Ancestries to FTM.
    2) Is there something similar in FTM like in Ancestries where you can get a list of all persons that have “hints”?
    From all the questions and problems listed here it seems to be time that a class, of some sort, is needed. Maybe on cd’s or stand up in different regions. I’d be willing to pay for some sort of instructional course beyond what’s in the books that are available. I LOVE this hobby!

  511. J.M. Simmons

    I have FTM version 16 and followed the directions to transfer all my data from my old genealogy software. Unfortunately, only part of the data transferred. I’m afraid if I try repeat the transfer process, I’ll lose the new data I’ve added to FTM. If I upgrade to the new version of FTM, that may just compound the current problem. Help!

  512. George Falk

    In Version 16 and before you could export a file or section to a previous version of FTW. Will this capability be returned. It was very usefull to me.

  513. Ric

    I hope that the Webinar will address how to coordinate FTM with I have most of the information on but if I open up FTM it seems like I have to start over. Do I need to keep downloading a new gedcom file each time?

  514. Lynn

    I don’t know if you can transfer information from Ancstry to FTM. If this is possible please tell me how.

  515. Brenda

    After entering data into FTM why would it automatically update the files in (i.e., birth, death, location of interment)

  516. Barbara Quinn

    I have merged 5 families in my data and now I have everyone listed 5 times!! I have called but never get an answer. I have been trying to delete each seperately. I have to many names and will be dead before I finish.Is there a way to delete the same people? I have tried find duplicate but it doesn’t work.

  517. Paula

    I have Version 16 of FTM. When doing a Web. Search on any given name, under the far right hand side there is a column called “Status” with a drop down list. If you click on any of those, say for instance, “done” leave that page and then come back it does NOT hold that information. This is a waste of time since previous versions did hold this information. What happened? Many times I forget just what information I looked at until I click on it again. It would be nice if the new 2009 version held this information. Otherwise take that column out. Thank you for your assistance in this. Paula

  518. R.J.

    Is there a choice of presentation for step children. My printout simply shows them as children of the step parent. Sometimes that is fine, but how can they be listed as step children in the reports?


  519. James Litchfield

    My Grandfather (who raised me on the Oklahoma Cherokee Reservation) registered on the DAWES rolls (for Cherokee) in 1903 (I think the year is right). How do I get an actual copy of the enrollment form that he signed? I would love to see his mark.

  520. Wendy

    The screen reads, Type a name or select someone from your tree.

    I try to do that and it doesn’t accept my selection.

  521. Mat Garrand

    This is going to sound funny, but I had trouble with Family Tree maker when trying to connect family relations where there were intermarriages within 2 families. For instance, my wife’s Father’s Brother married my wife’s Mother’s Sister. This link seemed impossible to make in FTM 2008 (connecting the same mother to 2 people on the tree) unless I put multiple entries for the same person. I haven’t messed with the 2009 version yet to see if I can do it there.

    I’m guessing this isn’t a common problem, but its one I’ve been having.

    The other thing I’ve been trying to do is to really create an extensive family tree that is printable with extended family included. I couldn’t do it in FTM 2008 and resorted to doing it by hand with MS Publisher. Any plans to add this capability? I wanted to make something nice I could have printed on very large paper through a printing service. Or even if I could print it in pieces myself and assemble it would be ok also.


  522. JoAnn Hadden

    I want to know how to add the sources that are in my to my FTM. I don’t want to have to type all of them in. I only seem to find a note file to put all my sources in. Is there another way?

    I also want to know if the new FTM has the ability to make charts the way the old .16 and lower did. I have made beautiful charts that are fascinating to people using this feature, but understand that it was removed. I have put pictures and flags of the birthplace, plus symbols, for imigrants, converts to Mormon church, Rev. War vets, etc. Without this ability I don’t think FTM is very valuable. I also made a circular chart with these things, but I had to cut and paste all the pictures. Will that capability ever be a part of this program? JoAnn

  523. Linda Lipnik

    When bringing up a Custom Report it gives me all the residences, the graduation information but does not give me the education information. The education information is noted on the “fact” list. I have taken off the “preferred” check mark so it would show all.

  524. Dianne

    I am soooo hoping that this webinar will speak of the incompatibilities when using VISTA, I have had absolutely nothing but problems with the Family Tree Maker 2008, what a waste, I lost all information I had on this program (still have dependable 2006 Version) uninstalling then reinstalling and the patch did not work, I had no connectivity whatsoever, it was truly a nitemare and I expect more out of these new programs to co-work with Vista. Please help.

  525. Louise

    Like some others, I am hestitant to up-grade to FTM 2009 because of concerns already mentioned. I have asked this question before and never gotten an answer. How do I enter parents for a child who never married? I want the parents to be shown in reports but in an unmarried relationship.

  526. Nina

    I really don’t like the 2009 Family Tree version like I do the 2006. The calendar will not let you just call it up on a separate link and also you cannot move your tree up and down to just view certain parts of your tree. Just not as easy to control as the older version.

  527. Eleanor Rooney

    In the 2009 FTM how do I input two brother’s who married two sister’s ? I end up duplicating one set of parents. Is there a merge that I am missing?

    Thank You, Eleanor Rooney

  528. Ron Halbritter

    Can I go straight from FTM 16 to FTM 2009 without installing FTM 2008?
    My database has 156,000,individuals and FTM 2008 srops after 100,000.

  529. Joseph C. O'Hara

    I have purchased and used virtually every version of FTM since FTM version 4 and was pleased with all of the improvements in each version until the 2008 version which I also purchased. I have heard and read, including in the November, 2008 Webinar the offer to all FTM 2008 purchaseres that they can get a free upgrade to FTM 2009. I have not yet gotten mine. There is no clear, specific instructions that I have seen as to a link where to get it. The offer seems very generous but I have to say that it seems just as disingenuous without any clear way to get it. I would appreciate receiving an email with a specific link to get the update. From what I have been reading, it seems that I am not the only one that has this feeling.

  530. Cynthia Culler

    First, It has been one of my life’s passions to research my roots. I am also a first time user of FTM. However, All of my information is list on
    I actually thought I was doing something wrong when attempting to import info from Ancestry to the FLM on my desktop until I read the comments from resp#20 Mr. Griffin and found that no one can. (or at the least, we both can’t) Pls Help!
    Lastly, I have FLM 2008 Lite. If I decide to upgrade to the 2009 version, will there be a fee?

    Looking forward to the webinar,

  531. I would like to know if you are ever going to make it possible to integrate entries between the FTM and Ancestry? It is annoying having to repeat everything into the FTM.

  532. John Donaldson

    #614 Linda

    Go to people person View and click on the elationship tab

    You can then edit relationships in the RH panel

    John D

  533. John Donaldson

    #620 Anne

    Mostly when you import the file

    Images and place holders won’t import

    John D

  534. Tracy

    Is there a way to detach a family line from the current established tree and start a new tree with that family?

  535. Debbie

    I have a problem with the gedcom files – they are completely unreadable can’t tell what children go with what parent and what the generation connections are. HELP!

  536. Dwaine Thomas

    I have an older version (16) which I bought at Amazon after reading several negative comments about newer versions. Have you read those comments and made appropriate changes? It’s been about a year since then, but here are some things I remember: 1) newer software (v. 2008) does not convert older versions smoothly. 2) It forces one to buy more services from you. (i.e. book) 3) several common reports were no longer available. 4) the software would often crash. 5) large files would slow the software to unuseable.

    An enhancement I would like to see is: Being able to have a “form” that I can email to a relative; who could fill in the blanks, whom can send it back, and my software will load it and update my data.

  537. Nancy

    My list below may be partly just “learning curve” for this program. I worked with FTM version 2002 several years ago. I just started working again on my family “projects” and updated to FTM 2009. You have many new and good areas in the program and I have much to learn. Since you offered this Webinar , I am sending you my current list of “questions”.

    1. Sometimes I do not want to “export” or “back-up” … I am sharing with another friend one of my trees. So, can you add an option under “file” = “ save as” .

    2. My two children extend down from a line from my ex-hsb. Also shows I am still married to him too. I want my children to come from a line directly from me . Also I want a unequal sign =/= between me and my x-hsb . I do not know how to make hsb a “divorced hsb” . I put divorce date in FTM.

    3. All in one… so glad you brought it back in the updated 2009 as the Extended Family Chart. Thanks !
    Problems tho: I have many members who are listed several times… in their box it shows “molly 1” or “molly 2” . any suggestions ? It may be the way they are linked in a few different ways.
    My grandfather on one side has a brother who married my grandmother’s sister. So my cousins are sort of ‘double cousins’. That may confuse the program. But there are other relatives who show up as “1” and then over a few spaces as “2” . in the Extended Family Chart.

    I really appreciate your providing this webinar . Thank you in advance and “see ya” on Thursday 3/12/09

  538. Kathy Arthur

    We are planning a big family reunion. I thought it would be wonderful to bring the family tree up to date and make the info available to those interested. However the manual suggest using the first name of “living” if the person is living. This kind of defeats the purpose, but I certainly do not want to violate anyone privacy. I just getting started and I think the manual said it was possible to enter peoples addresses. Is it also possible to print labels to mail reunion flyers etc? Unfortunatly I have another commitment and will not be able to attend the webinar. Will it be available to access afterwards?
    Thank you,

  539. Joyce

    I have used FTM for several years starting with an earlier version. I don’t know the version I first used because I have upgraded to 2009 several months ago. I really liked the older version because it was so easy to enter names into it, and to page around. I am slowly getting used to 2009, but it wasn’t easy. I spent hours reading the tips and doing tutorials just to navigate it. I have a trans-gendered relative, and I don’t know how to enter a male turned female with old name and new name. I saw someone else had that question, and I do as well. I can’t change the paper size to legal so as to make the chart fit onto one page. I don’t know how to show other spouses on a chart. I really, really have a hard time with 2009 that I didn’t ever have before. I am getting better at it, but why you had to do that to your software is beyond me. A webinar is needed because of how you designed 2009. I have 1,000 names on my tree, and I don’t want to lose that!


    I want to be able to publish my complete family on a chart but I have multiple family starting points and it is 15 generations. How can I accomplish this?

  541. why use the ancestry 2009 software when offers its family tree web based software for no additional fee? Or, should we be using/updating these two tools at the same time?

  542. Sydney

    I have version 16 installed on my computer and like it very much. i put 2009 on the lap top, do not like it. also do not like how the census sheets look with your new printing, impossible to read the hard copy now. So much of the new is now combined with the old that is is getting difficult to use and not a smooth transition at all. Not a real happy user now.

  543. John Donaldson

    #632 Dorothy

    Yes so long as you have the Microsoft WSE 3.0 file

    You can download it from MS if it is not on your computer.

    John D

  544. Gayle

    The webinar says 8pm EST on the 12 March. Does this mean you observe daylight savings time or not since I’m hoping to join from the UK. I think it will be 12am and not 1am our time.


  545. Paula Hart

    Will this be offered again in the future? I can’t take advantage of it at that time. Thanks.

  546. Cheryl Kates

    My question concerns printing family trees. Family Tree Maker does not allow me to print continuously; Every year for my family reunion, I print our family trees, which now consist of over 5,000 entries. When I first started doing this and using a different software package, I was able to create the tree, save it to a CD, take it to Kinkos and it would print the entire tree with no breaks. Now using Family Tree Maker, I print the trees, they come out in sections and then I spend days taping the sections together. Perhaps there are steps I am missing that will allow me to print a tree continuously. If I say print on one page vs. multiple pages, the trees print so small that they look like dots on a page. If there is someway to print continuously, it would make my life a whole lot better.

  547. Connie

    I have registered for the webinar, have downloaded Firefox and RealPlayer 11 for the Mac, am running Mac 10.5.6 and can’t get the Real player to work. It works fine until I run the webinar test. Then I get the following message …. Realplayer socket error. How do I get past this?

  548. I cannot update my family tree website as it says the file is too large. How can I split the file without messing up the tree. Also it is slow to open the file because it is so large and that is without photos.

  549. How can I add the complete book when its over 1 GB in size. As there are many photos and additional information that we want in the book?

    And I cant get the complete book to download on the website as its is over 1 GB?

  550. David Warren

    We have 2009, updated from 2008, updated from previous version.
    Two questions:
    1. Will the update correct a problem of relationships? On some family pages, where there is clearly a direct relationship, (grandparent, uncle, etc.) the designation is “no direct relationship.”
    2. 2008 FTM: Place name file — When 2008 updated a previous FTM edition, phrases from various field were picked up and used as “place names.” The 2009 edition did not correct this. Will the new update to 2009 fix the problem? Example: Open “Places”; find such “places” as “Had 1 son,” “Known as Kate,” “Land boundaries.”

  551. Tony

    Why is installing the Family Tree Maker software (CD) on a new PC so difficult?
    Must I keep my old PC to maintain all the ancestry records I have saved?

  552. Harold Edminster

    My daughter had a son out of wedlock. Then she maried. Stepdad had my daughters sons surname changed to his surname. He did not adopt my grandson. How do you enter my grandson into Family Tree Maker V16?

  553. John McGee

    I started a family book way back using the 2005 version. Can I do that again now with the 2009 version, and can I recover the work previously done?

  554. George Provost

    Warily I am concerned that my free 2004 FTM files on my PC with many new pictures attached, which for some months has not been able to be uploaded to the net, as it had until late 2008, will not be able to be merged into a new 2009 FTM program. What guarantee do I have that I can get a refund if I cannot, in fact, merge my old (current to me) files to a new 2009 FTM program?

  555. Sam

    It would be nice, if I could change the font color from black to other colors for identifying (in my case)
    Revolutionary War Vets, Civil War vets, WW I, WW II, etc. I think this small addition would help all in personalizing their family trees according to their different interests.
    Thanks for listening!

  556. Marilyn

    Like many others, I have trees in both and FTM and as someone else already commented, doing the same work in 2 different places is cumbersome. Family members viewing the tree online is a big plus. I am looking for advice as to where to spend the most time working until there are further options for integration. Thanks,

  557. Frank Dillman

    My question for the WEBINAR 12Mar09 at 8PM EST: Is there a means of “remembering” repetitive data such as addresses when entering family data instead of re-entering the data for each family member?

  558. Lori

    This new 2009 program shouldn’t be so difficult to use. I’m signed up for the web seminar but don’t expect a lot out of it. I understand the need to make changes because of Vista but for those of us that just want a way to keep track of information and not publish but just make basic reports this is way over board. I was able to use the previous version without looking at the booklet. I’ve been using computers for 20 years. I can’t imagine people who are new to this what they must think.

    It would be great if Ancestry came up with a more basic FTM program choice. After all most of us do this because we enjoy it. I would be willing to pay the same price.

    I do have one issue with my current version 2005. How to include photos and articles that are in my scrapbook when creating a basic report.

    Thank you!

  559. Michael Towle

    I purchased the 2008 version and couldn’t use it. It was a disaster and I stayed with the 2005 version. Is the nnew 2009 version more like the 2005 version or 2008 version?

  560. beverly hutchings

    i received your latest e-mail referencing the new “extended family chart” in the link to the update pageon your web site. is the “extended family chart” enhancement in version 2009 similar or the same as the “all-in-one” chart from version 2006?

  561. Edwin Schnebele

    I would like to manage notes with the tools available in MSWord, and the ability to spell names and words with diacritic marks. Or, link notes to a Word.doc if space is not available within FamilyTree.

  562. Anne

    I watched the overview section of your website for the Family Tree Maker 2009. During which It stated you can copy information from an already existing family tree that we already have on the internet. Does that include a family tree on the website GenesReunited. I have been working on my family tree for 3 years on that site and have over 2000 people on it. It would be much to much work and too much trouble to reimput all that data otherwise. I am looking to have my family tree printed.

  563. Marilyn

    Hi – I sent a question a short time ago about merging information from to FTM. Through my own work, I have discovered the merge feature during a Web search on FTM and am happy as a clam. Even though it will take some work, I was able to merge an entire family with information related records all at once. I am going to try and maintain work in both places. Look forward to the Webinar. Thanks,

  564. PaulEtterman

    I have registered for the webinar for March 12.
    I have Family Tree Maker version 16 2006. I have my family book just about finished, I would like to change some of the fonts to color. Is there a way to do that with my version of Family tree? Also where is the best place to have my book printed?
    thank you Paul

  565. Janeen Caudle

    I currently have Roots Magic. Will I be able to transfer my information to Family Tree 2009?

  566. Donna Toole

    I have to compact my files on a fairly regular basis when my computer slows or chokes, sometimes abruptly closing out of FTM09. I have about 6000 names and have found that adding media seems to make the choking/abrupt closure more frequent. What is causing this? Also, is FTM09 mainly for Vista? I’m still using XP.

  567. Mike C.

    In my humble opinion FTM v.16 was and is the best version you have come out with so far. I have been on the fence about going to FTM 2009. First convince me why I should. Second if you do convince me to try 2009 how hard is it to take my data from v. 16 to v. 2009 and is v. 2009 compatible with Windows XP without any installlation or usage issues ?

  568. Indalecio Camargo

    Back o my comments #529 and #530, you’ve replied:

    In FTM 2009 SP1 the ability to export csv files in columns has solved this problem

    John D

    The ability to export as a single page PDF (as well as multiple pages) was added in FTM 2009 SP1

    John D

    However, I do have FTM2009 SP1 and I can’t create a one-page PDF and my exported file to CSV format does not have all the columns for all the records.

    Am I missing something?

  569. Sharon Leichty

    1. Where do I find my back up file? On my previous version I had both a back up and a compact file saved under FTW.

    2. When I go into the fact data options from “marriage fact”; then check-change selected facts to this fact type–I do not find “married by” as a choice. If I attempt the same choice from another fact, as residence, the choice of “married by” comes up. What I want is a shared “married by” fact and be able to convert those from the Marriage fact.
    Thanks for your help, Sharon

  570. Sharon Leichty

    I too would like to solve the question posed in #50 by Joe.
    “I would like very much to be able to determine the order of listed facts in an individual’s profile.”
    At least I would like to be able to put them in order of occurence, without going into the “timeline.”

  571. Blanchard Nash

    I have purchased a number of the data disks over the years. I have found them to be rather useful at times when I am working offline or I really want to limit my search to a certain record type. I am frustrated that the recent FTM programs do not seem to have an option for their use. Please let me know how I might employ the in FTM 2009 or bring back that possibilty. Also, is there a way to create just a simple list of all the individuals in an FTM file?

  572. Audrey K. Tyson

    I do not understand what a webibar is or how I attend if I sign up. All you say is March 12, 2009 at 8:00 p.m. EST. Where and how do I find it if I am in PDT zone?

  573. Charles Grotzinger

    In book why can you only in two generation,also at time it will skip number on the pages ?

  574. I like to export my book segments into word and then add pictures where they fit best within the story. Only problem with this is it changes the page setup and the numbers in the book generated index are no longer correct. Please find a way to export the index code when exporting to rtf or word. I know it can be done because a competing Gen program does it.

  575. Y. Keech

    Thanks for bringing the calendar back!!
    I am still having problems when I add photos. They look fine when I work on them in my photo program, but when I add them to Family Tree Maker, they have white spaces on both sides of the picture. I haven’t been able to figure out how to prevent this from happening.

  576. Helga Stevenson


    Is this new Family Tree Maker version compatible with older versions, i.e. 2005? In other words, will information not be lost?

  577. Jim

    I am currently using Family Tree Maker 2009, Ver. and I have two questions:

    Question 1. I have created an Internet version of my family file using the Publishing feature of Family Tree Maker. It doesn’t seem to me that I can update the Internet version of my file with changes I have made to my computer based family file. I currently have to make the changes manually to both files.
    Are there any planned upgrades to FTM whereby I can just run an update to the Internet files using the computer based revised file?

    Question 2. I created a substantial family Book in Family Tree Maker 2007. I am very disappointed that this book didn’t migrate to FTM 2009 when I upgraded. I had put a great deal of work into that family Book and I’m hesitant to re-do it in 2009 for fear that a Book created in 2009 will not migrate in future updates to FTM. Could you shed any light on future plans for the Books feature in FTM?

  578. John Donaldson

    #661 Indy

    You appear to be missing something

    In SP1 both features were added and they are in the Share function.

    I suggest you have a careful look

    John D

  579. Jim

    I would like to be able to include pictures into some of my stories in my Internet file. Is this possible?

  580. Charles Grotzinger

    In book why can you only inter two generation,also at time it will skip number on the pages ?

  581. jean hardy

    I have another question. Why does my family tree maker close
    down for no reason when I am working on it

    Jean Hardy

  582. William Ellsworth

    I am having persistent difficulty it the response from “View Image” when doing a web search. I receive the following message “The Enhanced Image viewer is not installed on this machine. For the best experience, please click here to download the Enhanced Image Viewer or click here to view this image using the Basic Image Viewer.”

    I have spoken with tech support and they have given me three variations of fixes; none of which work.

    What am I missing?

    I have a Pentium 4 with 1 G memory, and 2 70 G HD. I am using Windows XP.


    Bill E.

  583. Jane

    I was glad to see a bit of change to the organazational abilities of media files, i.e., they can be dragged and dropped into a suitable order. I still wonder when complete automatic chronological order will be allowed.

    Also, my previous computer hard drive was partitioned into C & D. I kept all my media files (any except programs, actually) in D. My new computer is not partitioned so I have had to create a folder for non-pgrogam files. When I attempt to open one of the media items, I get a message saying FTM doesn’t know where it is. I can tell it and then all is well but I have way too many media items to do this over and over. Is there a solution?

    In earlier versions, prior to 2007, I could put photos of a couple or their marriage document into a Couple’s Scrapbook. When I migrated into 2007 & 2008, those files disappeared. Must I re-do thse entries?


  584. Karen

    I have been a fan of FTM for many years and many upgrades. I spent months entering data and thankfully printed a few books.

    My last backup (on 3.5″ floppy disks, so how long ago) would not reinstall after I reformated my drive and reinstalled FTM. It reported some kind of error on floppy #2.

    I would dearly love to check out the new FTM but don’t have time to re-enter everything until I retire. Any ideas on how to rescue this data!!

    My video camera finally worked again with Windows?? you never know unless you ask….


  585. James

    #688, Karen:

    You might try reading the floppy on another computer or drive. Floppy disks are not reliable over time but another drive might read the disk.


  586. James

    #668 – Part 2

    Norton Utilities used to make a program that might fix a corrupt file. Maybe someone in your area can help.


  587. James


    I found that Marriage images and some notes were imported in the “Person” Tab and “Relationships” Section, not the “Facts” Section.


  588. Jack Durbin

    The Map feature is terrific. I like being able to track the movements of a relative. What I would like to do is to track several people at the same time.


  589. mary

    Every time I open FTM I get an authentication error (2). When I hit the ‘web search’ key it doesn’t work. What is giving me this error every time?? (Seems it’s not connecting with site…) Also, I errored out trying to make a book.

  590. Jay Doelder

    I have registered for the webinar and have not received email confirmation.
    Any help available?

  591. Partronymic names–What is the proceedure in moving from European patronymic names to that persons “Americanized” name without losing track of the person? Example; Norwegian Name: Sven Svendsen Varlandsli–Americanized Name; Sam Warland.

  592. Rich

    The all-in-one tree was eliminated in FTM 2008. This was a feature I liked and used. When I found out it was gone I returned it for FTM 2006. Has the tree been included in 2009? If it hasn’t I won’t make another purchase of FTM products.

  593. Nancy

    I never got the email confirmation. So can’s see this demo. It’s 8:02 March 12, and your FAQ don’t help me

  594. Sarah Lines

    Why can’t I eliminate the lines for additional family members, when there are only five members printed on the chart? I waste a lot of paper when I print a family page.

  595. Tom

    I use FTM 2006. I purchased FTM 2008 and hated it. I said so in a survey or another contact method, I don’t recall. Since I didn’t care for 2008, it somehow entitled me for a free copy of 2009. Unfortunately, it was a variation of 2008. I will admit not giving 2009 much of a chance since it was 2008 all over again. I’ve been doing this stuff for 20 years and have seen a number of programs, I’ll stick with FTM 2006.

    It’s been a while since I’ve looked but, I have no idea why birth records of BARNSTABLE, SANDWICH and another town in Massachusetts appear in many other states records? I’m guessing those records are in all states but I haven’t checked.

    Some people post(ed) their work online, not me. I have no intention to surrendering my work, and my rights to it, so it can be sold for the price of a pizza to anyone who comes along. I currently have a relative who mistakenly believes he will get 20 years of work for sharing one photograph with me. It will be a cold day…

  596. Vince

    The current approach to changing relationships in the FTM file is cumbersome. Merging is a very difficult process as currently designed. Is it possible for you to allow changing relationships by simply dragging and dropping on the various tree views such as descendants?

  597. Chris

    Questions on fAMILY TREE MAKER.
    There are many programs with the ame name but from different siftware publishers. Who is the official FTM publisher? There are diferent versions of FTM, yet does not sell all of the different versions. It would appear that you’re competeing with yourself yet leaving the buyer very confussed !

    I was also told that but purchasing FTM, I would be able to upgrade to the next version for a discounted price. store has does not offer such a discount and never heard of it. Again more mis-information !

  598. Barbara Martin

    My daughter is a lesbian and has partner. Family Tree Maker does not allow for this relationship nor for any children involved with the relationship.

  599. Barbara Martin

    My ancestry includes some surnames such names such as Ortiz y Paez. I’m having difficulties with surnames such as this with alphabetizing, etc.

  600. Is there any way that I can update my online tree to include the work that I have done on my computer. When I upload data to it creates a completely new tree; then I must delete the old one (that causes problems for people who have used my tree for info)and go into the newly updated tree of the same name and reinvite everyone on my list all over again. I much prefer working on my tree through the software on my home computer (FTM 2009 is the program I use), but it doesn’t update the online tree at the same time.

  601. I have a continuing problem trying to print anything when I use the program on my laptop. I can look at the report section, but if I select anything at all and try to even create the report the program shuts down. I have followed every bit of advice received through the email tech support and nothing works. I am using Windows Vista and it may be the problem, but I don’t know how to solve it. I tried to download new printer driver and found that they have no “fix” and apparently the folks at HP have just thrown up their hands in trying to deal with Vista.

    I have no difficulty at all on my desktop computer which uses Windows XP so, since I don’t want to purchase a new printer, I guess I will continue to use the report section only on my desktop computer. It’s a bit of a hassle, but I am mostly happy with the way FTM 2009 works (I used 2005 before and I like the newer version better).

  602. Is there any way to see a list of only those people who have hints when using FTM2009? I seem to be spending a lot of time searching through 3000+ names looking for those with hints.

  603. claudia nesbit

    I can’t get into the webinar. I was able to the last time but I have done everything, downloaded realplayer and windows player and the button to push to get to the webinar never appears. i have spent an hour trying to get in, I’m furious. What is wrong?

  604. Is there any way to tailor a report so that it doesn’t print out every source known to mankind? I hate to eliminate sources just to save paper.

    On the other hand, how many sources are too many? I am new at the genealogy business so I’m not sure what I should keep and what I should toss in the way of sources. If I am offered the information through an online hint I just routinely go ahead and merge that info, even if it’s just a place of birth of a parent…I figure it might come in handy.

  605. Tom

    I commented on various versions on comment #701.

    Some people have reservations moving from one version to another. I use FTM 2006 and when I received the so-called “new and improved” 2009 I did a restore from backup of my 2006 file. (I also burn a CD EVERY month of my FTM file) I was able to explore 2009. I don’t like it, although the dating of the backed up version is nice. For those who have reservations about using 2009, I suggest making a CD of your data before importing to 2009. If you don’t like it you can delete 2009 and you’ll have your previous version. If things do go wrong you can uninstall all versions, then reinstall the version you prefer then install from your backed up CD.

  606. JSkarp

    In FTM 16 I can select “Print to continuous form” so that I can print a family tree on one long piece of paper. Is this feature available in FTM 2009.

  607. Debra Bentley

    We will be visiting New England soon. Between my husband and I, we have dozens of ancestors beginning in the early 1600’s who settled that area. I have researched them on and have the pedigree charts but is it possible to prepare a list by choosing a state and then having the ancestor names and cities be listed?

  608. Dennis Sethe

    I have two family tree files which I want to keep intact as separate files but also want to
    join them together into a third file. I tried to use the New Tree from opening window to import existing file but ran into problems. First of all using the browse button to find the existing FTM file under Trees subdirectory doesn’t show any of the existing ftm files although they are there according to Windows Explorer. Starting to type the file name in manually, selections pop up but when file is selected it simply loads file1 as normal and gives no opportunity to fill in the new file name. So basically that is a dead end. I can’t use merge function because I would lose the separate file1 (and file 2?).

    If I was to copy file1 and file 2 using Windows (since FTM has no file save as function) and rename them to say file3 and file4, then do a merge would that work? And if so what about the media data for file 1 and file 2, would that get transferred as well to the new file 3 and file 4? I don’t think so.

    Is there a way to do this? Basically I had my mother’s family and my father’s family together in the same file before under older versions of FTM, but eventually it got to be very slow/sluggish. So at one time I did a file split and handled them as separate files. I believe somewhere in the Hoopla for FTM2008/2009, it mentioned that larger files were handled better and it would be better for me to handle as one file if so. So I wanted to try rejoining them and see what happens.

  609. Larry H

    I had been using FTM Ver 16 and liked its people input screen. FTM 2009’s people input screen is so combersum. Could Ver 16 input screen be added as an option to 2009 Ver?

  610. John Donaldson

    #714 Deborah

    Use the custom report capability to generate a report with say people born, married or died in New England

    This is done (in any version) through individuals to include, slected individuals then filter in the people that match your criteria

    The report can be saved and is dynamic

    John D

  611. Dennis Sethe

    It looks like you have over 700 comments/questions in this blog but very few responses/answers. Some of the questions are good and some not so good or appropriate but it would be very educational to us all if each or most questions had an answer.

  612. Mary Blendy

    Question #14 is an excellent question. Along those same lines, I never enter new info into FTM 2009, but rather enter it into my online family tree, download it into a gedcom file and then upload the gedcom into FTM. However, the source records for my family tree individuals are not reflected in FTM 2009 and I am asked to apply the records to FTM 2009 which I have already done in online. How to resolve?
    Also, how do I PERMANENTLY set the home person in FTM so that it doesn’t revert back to the same (incorrect) individual when I log out and each time have to reset when I open FTM?
    Thank you,

  613. Bob

    I have vision challanges and my spelling gets strange at times, is there anyway to delete multiple or wrong items in the drowdown function ?
    Lastly, is there any way to keep like titled people grouped without changing their title: Example:
    1st Earl Of Sussex
    2nd Earl Of Sussex
    instead of:
    1st Earl Of Sussex
    1st Earl Of Essex
    1st Earl Of Gloucester
    Thank You

  614. Bob

    I have several people who appear more than once in my family tree. If I put all their ancestors such as parents, grandparents, great grandparents etc. in for one person is there a way to merge their ancestors on the others.

  615. Kathy

    How do I change a FACT # when I have a fact 1 and another fact 1 to one of them to another fact number?

  616. Kathy

    I have had my 2009 program only for two days and still htrying to work with it.

    In the Family Tree program I was using before I got 2009, it showed B & D in index of each person if I entered dates. How can I have both of them showing in the 2009 index and I would also like the marriage dates to show?

    Also is there away to keep the three panels showing after I go into a persons fact sheet and then go back to work on another person? Or do I always have to go and get the index?

  617. Kathy

    Is there an easy way to find out the answers to the comments / questions that have been logged in? As I read through them I would like to be able to go to where there is comments or answers to what people have sent in.

  618. Indy

    I’ve tried several times to export outline descendants to a CSV file.
    There are issues with it.
    1) The records do not have the same number of fields
    2) Since I use the address field on my outline file (which contains commas) I want to a delimiter other than comma, like |, and FTM adds that symbol only in the beginning and at the end of the record.

    …………….. 3|Rilton Alexandre Araujo (1962 – ) b: 27 Jul 1962 in Regente Feijó, SP, Brasil|
    ……………..|+ Aparecida Moreira da Cruz (1965 – ) b: Abt. 26 Aug 1965 in Mato Grosso, Brasil, m: in Brasil|

    Note that only the second record has the column about the marriage.

  619. Joyce

    I have Family Tree Maker 2008 and I am still trying to get use to it. Thought it was an upgrade but it was an entirely different program. I am having problems with uploading the information to publish the book. It never happens. What is wrong?

  620. Will FTM9 plot an ancester chart on an HPGL2 pen plotter?

    Does FTM9 display an unattached family cluster?

    Can FTM9 display more than 6 generations? There seems to be enough room.

  621. Chris

    Just wondering if this seminar is actually happening? Scheduled time is 8.00pm 12th March. It’s currently 758 and no link is appearing to Join the seminar at the website

  622. John Donaldson

    #727 Jack

    I assume that you mean FTM 2009 not FTM 9?

    Yes simply export the chart as a PDF and use Adobe Reader in the plotter

    Yes in the Extended family Chart


    John D

  623. John Donaldson

    # 724 Kathy

    I believe that questions were intended as suggestions for the webinar and no doubt some will be answered there.

    But there are also some great articles on the FTM knowledge Base

    Go to

    and click on the knowledge base and also the tutorials and previous webinars.

    John D

  624. Rod

    Why is it that so many Americans are so arrogant that they believe nothing exists outside of the USA. You have invited me to a conference by emailing me with the time and place for the event. You quote the time as 8:00 pm EDT. That time passed 20 minutes ago and nothing is happening. Unless you have the courtesy to tell us you are based on the East Coast of the USA and what you really mean is EDT in New York then surely it is reasonable to assume you are referring to EDT in our jurisdiction. It is now 8:20 pm EDT on the 12th March in Melbourne. It is only 4:20 AM on the 11th March in New York. Is that the time zone we should be using?

  625. John Hargrave

    I’d like to learn more about the views possible with FTM 2009. Is it possible select an individual while simultaneously viewing this person’s siblings, the selected person’s immediate children as well as the family ancestors?

  626. Bruce Phillips

    I was looking forward to your presentation but I did not recieve your last e-mail giving me the link. I did not ask for the link until the morning of lecture because it said to join the presentation, all I had to do was hit the connection. Now I as missing your lecture. I checked my computer and it tested fine, and I checked the scam mail and it was not there. I also searched my e-mail for and nothing. Hope you give this again

  627. Claudia

    I signed-up for the FTM 2009 New Features Demo Webinar. If by chance I don’t get home from work in time to view what’s new in 2009 will there be a later date I can view this?


  628. Shirley Primavera

    After tonight’s (Mar.12) live Webinar program, will it be available to be viewed again online? If so, where & how? Thank you.

  629. Bruce Phillips

    Sorry for my previous comment. I now see that the seminar is scheduled for 8:00 PM EDT time and not 8:00 AM. Looking forward to your e-mail and lecture.

  630. Leo Bronee

    I have an ACER computer that came preloaded with Vista Home Basic,Installed FTM 2009 Platinum, it works fine except I cannot upgrade, getting the message that I have to log in as Administrator, I am the administrator and the only person to operate this computer. Can you please shine some light on this problem. Thank you
    Regards Leo.

  631. Wendell Hensley

    I hope that the new version of FTM reenables all of the “Fast Fields” that versions prior to version 16 had. I am currently running 16.0.350 and even it does not use Fast field on the burial location to enable speed and accuracy of entry of locations. It did carry forward the entries which were in my database from version 13 but it would not accept new ones. Also it seems the data which the existing fast fields do you seems to be shared between various fields instead of being only for the one field.

  632. wendy horne

    I would like to buy family tree maker a little confused to which one to buy please help need something simple to work with

  633. Edward

    In family treemaker how do you capture the gender of persons hermaphodytic or who have undergone a sex change?

    Looking forward to your webinar.


  634. John Thurston

    It’s 8:08 Eastern. I am signed up and have been receiving reminders. However, nothing today.

    Guess your having technical problems.

  635. Joanne

    Hi – One of my relatives married one of my husband’s relatives. Is there a way to link this person with a line between my family tree and my husband’s to show it is the same person?


  636. LaVerne Lindsey

    FTM 2009 no longer will generate a registry report longer than 15 pages since the 2009 update. Why is that?

    It was functioning just fine until the update was released. I am now forced to refuse to allow further updates and to go back to using my Version 16 software to complete my reports.

  637. Shirley

    After I up-graded to FTM 12, my sytem still shows FTM 5 and some of the FTM 12 elements are not available to me. How do I combine the two?

  638. Dorothy

    My question is about the best tools availible in FTM 2009 to help prepare for an upcoming Famly Reunion. It’s a great opportunity to update research and gather family stories and copies of documents and old photos. I’d llke to do some advance work prior to the reunion, so wanted to know what information collection sheets (family group sheets), family story prompts, etc. might be availible in FTM 2009 that I could send to relatives to prompt their responses. Thanks!

  639. Jim

    I have my data on my main computer and copied it to my laptop. I am having problems in trying to keep them in sync. Is there an easy way to do that? The backup and restore don’t seem to work (at least for me!) in this situation.

  640. Dorothy

    A second Family Reunion related question. How do I order a large poster of a family geneology chart and what are the options for display formats? If I order a chart printed will the family history information remain private or does it get uploaded into the Ancestry or FTM database. Thanks! Dorothy

  641. Dorothy

    How do we best protect the privacy and information of living family members when we share genealogy data with family or with other genealogy researchers online? I’m concerned about issues of identity theft that I’ve read have occured with genealogy data. I’m new to FTM 2009, so want to know how to set privacy for individuals when I share a family tree with other researchers and how many generations back to set privacy to protect the data for living individuals. For example, if a sibling or parent of a living relative has died, would sharing the deceased individual’s data potentially compromise the privacy of living individuals?
    Regards, Dorothy

  642. Bob MacNally


    I was not able to attend the webinar presentation for FTM 2009 yesterday. I am assuming you recorded it and it is available to watch somewhere on your site? Could you tell me how to access the webinar?

    Thank you,


  643. Tom

    #732 Rod Down Under & &743 John Thurston

    It appears you are 12 hours ahead of the scheduled event.

    In Texas it is 10:19 AM making it 11:19 AM eastern time in the U.S.

    I figure if you come back in about 8 hours and 40 minutes this will get moving.

  644. Rebecca

    I often receive emails from fellow genealogist that contain family stories that I would like to retain in my files. Is there a good place to incorporate these into my FTM file. I have been cutting and pasteing the email into “Notes”, but this looks a bit slopy and takes up a large amount of space in the note section that I would rather use for less involved “notes”.

  645. Raymond Smiley

    Why can I not back up FTM to a flash drive that already has data? The error message says “There is data on this floppy. Please insert a ” Most computers don’t even come with floppys!

  646. Peter Murphy

    Hello Michelle:

    You stated “Please log your questions, below, and register for the Webinar here. I’m looking forward to having our entire team there. Hope you can join us!”

    I don’t see anyplace to post my question.

    If this is where the questions should be posted the title should be more intuitive. “Comment on this article” should read “Post Webinar Questions”.

    My question follows in case this is the right place to POST my question.

    Why did all social security numbers disappear from my FTM file after the latest update to FTM? Some of these numbers were hard to come by and would take a lot of work to relocate them.

    Appreciate Your Response,

  647. Jim

    Could a few standard phrases such as “Never Married” in the marriage fact, “No Children” in the list of children, “Died in Infancy” or “Stillborn” in death date, be used with having an error pop up?

  648. Walter Laidlaw

    When resolving place names, I frequently find that FTM locks up and becomes “not responding” and the only way I can resolve the problem is to close FTM and re-start the program.

    How do I avoid this situation?


  649. Nancy

    1.Why does a hint show up as the leaf and then when you go into it, it states that it has laready been attached? Can this be corrected? Also, if you mark “ignore” does this end the availability of this document?
    2. Is there some way not to have “hints” that come from your own tree show up for yourself?

  650. Jim

    When you have a Smith who married a Smith, for example, it is not really clear who the parents are on the pedigree portion of the workspace. Could the lines going from the parents to the person you are working on, be near the left side instead of the right side of the block? The spouse block could then be offset to the right a little so the lines go directly to the person you are working on and make it clearer.

  651. Alan Hubbard

    This comment is for the webinar tonight. I have a number of relatives that have been divorced and then remarried. How do I put them and their relatives in the Tree?

  652. Marilyn

    This is a long one so I will try to shorten. Yesterday I was happy as a clam because I had found the ‘merge’ button in FTM and was merging down information from my online tree to the software. Last night I entered some new people in the online tree and planned to bring down an entire family – love that option – but my Web search from FTM is not finding the person in my online tree even though I have put in FTM the full name along with birth and death dates for the person I am seeking. The person appearing in the search result does not even have the same last name, and although I can view my online tree in FTM, I do not know how to change the search result to access the person I want. Why would Ancestry search family trees available and not have the identical person in my tree to match my search as the most relevant? Is there a way to change the search result in FTM to another person in the tree once I have found the tree online? I know I am still learning, but this seems most confusing and concerns me that I know I have in my online tree the identical person and that one does not come forward as the most relevant search response.

  653. Nancy

    I am not very computer literate. Do you think I’ll be able to follow along with you – or does this require a lot of computer expertise? Sorry to ask such questions, but I do want to receive the update. Thanks so much. Nancy

  654. Marilyn

    Always glad to help decrease your workload. I wrote earlier today with a question about merging and FTM and wanted to get my question in before the Webinar. However, I got out my Official Guide to FTM 2009, read the pages, and have been able to work through the problem of merging. I apologize – I should have looked in the book first. I also had a relationship connection problem in FTM I created myself – it is fixed now. However, the Web search again did not retrieve the identical person in my online tree. I was able to merge the family by going through the person who did come up in the search and reading the book about how to do that. I love learning these details and found some new relatives back to the 1500s last night through someone else’s research and sources in Holland.

  655. Kirk Dretzka

    How can I print out a chart of all family members including siblings at each level for more than 6 generations using a blueprint type plotter and “D” size (24 x 36) paper?

  656. Bob S

    I use FTM Ver 16.0.350 2005 and have not upgraded because of so many incompatabilities reported by many users. Has Version 9 been upgraded to resolve the many issues otherwise I will stay with Ver. 16?

    I am very happy with Ver. 16.

    Bob S.

  657. Harvey

    How does one merge scrapbook items into a FTM generated? When viewing the book item text there is no active cursor to indicate where to insert the picture. Hence the Picture/Object pull down menu does not have “Insert Picture from Scrapbook.” What am I doing wrong?

  658. Robert Bergstrom

    I don’t know how toput photos or OCR items into My 2008 FTM. Will the 2009 correct or get back to where the 2007 was?

  659. Michael Pulizzi

    Hi Michelle and associates: I am looking for a way to download copies of the historical records and pictures that I’ve attached to relatives on the Ancestry Website to my local copy of the family tree.

    I hope I explained this correctly.


  660. Walter Laidlaw

    When I save a media document (file) from Ancestory into my Media Collection (folder) it comes in with a .tmp extension. A file with this type of extension cannot be opened. How do you change the file to a .jpg extension so it can be opened in FTM?


  661. William Thurmond

    What I would like to see in future revisions of FTM: (1) Be able to print notes; (2) Cross reference married female persons to the index; (3) Be able to use a source code in the note section rather than retype source after each entry.

    Thank you

  662. JoAnn Gibson

    I recently started building a family tree and discovered that a relative on already has an extensive limb of my tree, complete with photos, records, stories…

    Is there a way to import/copy that entire limb of her tree into my tree without having to copy/paste each item separately?

    I was told by Ancestry’s customer service that if I bought FTM I could do so, so bought FTM 2009, but I still can’t figure out how.


  663. I currently have FTM 2005 and updated to Version 16. i found attempting to publichs my book that instead of a new chapter to each generation it automatically became a new book. That did not work so I gave up. Has FTM 2009 corrected this problem?
    Also my old computer crashed and when I had my new computer installed and I installed FTM 2005 and Version 16 as before,I could not install the information I had very diligently saved after each
    time I worked with my family tree, therefore I no longer have a program to work with. Is there a solution and/or would this saved information be compatible and in- stallable with the FTM 2009?

  664. Beth

    My question is regarding source info on the ahnentafel and register reports. I wanted to print an ahnentafel and it was 42 pages long 22 of which was source data that I didn’t want Can I remove it somehow prior to printing?

  665. doug siler

    I could only guess the that my questions go here. sorry if i’m wrong.
    I made a mistake on a husband being married twice. I deleted the second wife, but the program still says he was married 2 times. How do I change the 2 back to 1, (marriage)? Ulrich Seiler Ralph Whitehead.
    Thanx, Doug Siler
    It seems I’ve reached a dead end. How do I find the facts for a tree that repeats the same person and dates several (5) times? Like:
    Ulrich Seiler Ulrich Seiler Ulrich Seiler Ulrich Seiler
    B: 1720 B: 27 Dec 1824 B: 1720 B: 27 Dec 1824
    D: 1750 D: 11 Jan 1901 D: 1750 D: 11 Jan 1901
    Thanx, Doug Siler

    If I incorporate or merge that family tree into mine; How do I correct those persons that don’t belong or fit correctly; without jeopardizing that whole tree, as well as my own family tree when I am merging with that other tree? Or, should I save that other tree separately and then make the necessary corrections? Will I contaminate or erase my own tree?
    Thanx, Doug Siler

    When 2 or 3 trees have a possible hook up to my family tree, how do I determine which is correct? I can’t seem to find any verification for that information or data. Another dead end.
    Thanx, Doug Siler

  666. Darek M

    Historical events (HE). Is it possible to add, delete ie. maintain historical events? I would like to build my own DB of historical events. Please tell me if this is possible at all?
    Thanks Darek M, Poland.

  667. wendy horne

    I am sitting here trying to get on the webiner VERY VERY VERY DISAPPOINTED cannot get onto this I want to cry

  668. For several of our families past reunions I have created a printout off of a large plotter showing all of our family members and relationships. The convenience of having a plotter where I worked was nice. Now I am retired and do not have a plotter available but will be finding one befor the next reunion. It was a BIG hit as you can imagine since it contained about 950 names and covered a wall 40 feet long (3 feet wide). I had trouble getting the print settings correct for the large plotter. Is this something that has been addressed? Or was I simply missing a simple step?

  669. Catherine

    Bring back all in one tree! Also I have 2009 do I delete 2005 and on up ? Are they taking up space on my computer?

  670. Mary Beth

    My new 8GB SanDisk Cruzer Micro flash drive allows a person to copy to it U3-compatible pgms as well as data & photo files, etc. This sounds ideal for traveling: FTM2009 & FTM database file(s) all on one tiny drive! They can then be loaded to any PC at one’s destination. Any plans to install this capability in the next release?

  671. muriel

    I have FTM on my computer 2005 Ithink,
    I need to get allthe info into my external F drive, It wants to register,
    How do I transfer all info the the F Dr. for safety.

  672. Mary Beth

    Where is the calendar option that allows the display of year of the BMD event? With duplicate names in my French & German families, it’s impossible to know who the date refers to w/o the year. One can display the age, but that number has to be subtracted from the current year to get the event year.

  673. Frank

    How do print just the index ?

    When making entries to the facts section my cursor mus be exactly where I want to type or it wont take it?

    The back and forward arrows dont work half the time?

  674. Jon Duncan

    I haven’t purchased FTM 2009 yet. I had intended to, as I have always upgraded this software, but from all of the comments the 2009 version was not an improvement from FTM 16.

    Why should I upgrade to FTM 2009?

  675. Janet

    I use version 16 and am starting to share my tree with family members via sending invitations to view the GEDCOM file I saved. The GEDCOM file appears so different and time consuming to find anyone, I feel sorry for them; also I am adding changes to the GEDCOM format only as I don’t have time to edit the FTM version each time also. Sometime before our big family reunion however I will have to track & add all changes to the FTM version because my understanding is that it is the only way I will be able to order a poster that will show all 416 names (names only!!) on one “page” for all to view. Is this correct?

    Also “family view” and the “all in one” view of the tree are THE main views I use, did I hear they have gone away in later versions?

  676. Gail Lund

    How do you get from ShoeBox in Ancestry to names that are in Family Tree Maker 2009. If you type in a name it won’t go to that name.

    Thank you Gail Lund

  677. Wayne L. Minten

    Will is Family Tree Maker 2009 fully compatable with previous version of family tree maker. In particular version 16.0.350????

  678. Robin Nicholson

    Is there a way, or will there be a way, to print a chart (or any representation) of ALL people in my database? That was I can print to Adobe and view everyone to make sure there are no disconnects or strange things happening with my data.

    If there isn’t a way to do this currently, I hope you consider this a request for a future report. I spoke to a few other Familt Tree users who think this is a good idea.


  679. Andrew #772

    The UK is normally 5 hours ahead of Eastern time, but seeing as the USA just put all clocks forward an hour then the UK is 4 hours ahead.

    So if I’m right the webinar starts at midnight in the UK. Maybe someone from Ancestry could post the local start times in various countries. Just a sugegstion 🙂


  680. Liz

    Is this version of FTM more compatible with Vista? I’ve had publishing issues since I’ve had the Vista OS.

  681. Melinda Tidwell

    I have purchased every Family Tee Maker from the start. Infact my family is on Disk 3 & 7 of WFT. I have alway’s wanted to make a large family tree but it takes so many pages because each name square is so far away from the next name. Even squishing them dosen’t haelp. I see alot of wasted space on a page that could have names on it.. I will sign up for tonights seminar…
    Melinda Tidwell

  682. Ann Chase

    How can I get genealogy data from one family tree to another?
    Example: On my family tree, I have information on myself, my husband, children and grandchildren. How can I transfer that information over to my husband’s family tree? Thanks!

  683. Bill Williams

    If I have FTM 2009, version Is my software ready to create a book or do I need to download something? Thanks.

  684. Harold Mundschenk

    Why can’t I get my Family Tree maker 2006 to work with my Windows Vista program? I have downloaded the supposedly fix for Window Vista but still can’t get it to work.

    Any suggestions. I am a subscriber to

  685. My problem is with the slow access of FTM. I have an Apple computer and access windows through Parallels for Macs. I have been a FTM user for many years but this last version is so slow that I hate using it. I seriously have been looking for another version that is accessible through Apple and not even going through Windows. Do you have any thing you can suggest? This latest version said it would slow down my computer but I never thought it would be this slow.
    How do I participate in the Webner tonight?

  686. Lois

    When creating a genealogy or register report I am still not able to get an index of the individuals. I thought this was fixed with the 2009 updates.

  687. Mike Nolan

    show us how to create a multi-page descendant tree without having to paste the pages together, i.e. pages show continuations to other numbered pages. If this old report still isn’t available, tell us what the “Target Date” is for this being implemented.

  688. Candace

    I used since last summer and then purchased the 2009 Family Tree Maker product so I could have a copy here at home. I love the green leafs which helped me find hints. Unfortunately, when I transferred my work to the new product, the leafs ALL came with it. I mean I have leaves on all my people that I had already worked, over 5000 of them. I am very frustrated having to go back through it all over again. I wish the program accepted all the work done and would somehow acknowledge that so I am not wasting time repeating myself.

  689. Laurie Keller

    I have FTM Version 16. What advantage is it to change to FTM 2009? Is this an upgrade or should I stay with FTM Version 16?

    Is there a way to print off a form where family members send back pertinent information like birthdates, marriages (dates & places), children names etc.?


  690. William Ellsworth

    How do I install the “Enhanced Image Viewer”?

    It seems to download with no extension!

  691. yourolder versions were the best and i hated the 2008 version. Not friendly at all and confusing.
    hope the 2009 will be more like the older versions. i am ready to change if not. DWN

  692. Art Atchison

    I’m particularly interested in the book section. I lost my previous work from V2006 going to V2009. New computer running Vista 64 wouldn’t patch the V2006.

  693. Ron Templin

    Tell us the best way to merge from the web site into family tree maker 2009 and then finding doubles and merging them, photo’s, notes and all. I also notice my notes from ftm09 at my home computer don’t move over to the web site?


  694. Donna

    I am terrible at reading the DNA stuff. I have read all I could find on but am still confused. One group said “I match him on A10 value 14” but I do not have a clue what that means! Do you have any help for me? Also, the same DNA group I joined can not see my DNA page. How do I attach it to that group and, is that even a good idea?


  695. Paul Norris

    Re updating my Ancestry tree.

    I have loaded my family tree onto the Ancestry Web Site and as I carry out more research there appears to be no provision to update my Ancestry Tree outside of launching another tree on the Ancestry Web Site.

    Is it possible to update my existing tree as opposed to filling up your Web Site with unnecessary duplicated information.


    Paul Norris (In Australia)

  696. Is it possible to merge my family tree from to the family tree maker so all information doesn’t have to be input again? If so, how can I merge the information?
    Thank you
    Whitefish Bay, WI

  697. Greg

    I have a paper that was written about 20 years ago. It is 40 or so pages long and only exists in printed form. I can scan each page – that’s not a problem – my problem is that I can find no way to incorporate it (the 40 pages) into a book I am creating. Everything I try either discards all but the first page or does something else that is destructive to the text.
    My desire is to have it inserted following a section describing my grandmother.
    So, how do I insert it and keep it in one piece?

  698. Keith

    I an useing version 16 and ever time I try to download from the FTM program shuts down.


  699. Darlene

    Just pick-up the new 2009 FTM
    It sure id diffrent then 2005
    Maybe I’ll get used to it. I Plan on watching tonight
    Thank you for all your help.

  700. Lavetta Torke

    Is it possible to transfer all my info in my FTM 2006 to the new version for 2009? How? Thank you.

  701. Kurt L

    I have created several books using FTM 2006. I have started using FTM 2009, and have noticed I cannot open these books using the newer version. Is this something we might be able to do in the future using FTM 2009?

  702. Graham Lindsey

    I am using Family Tree 2006 why the big change for FT 2009 ? it is difficult to use; can not find places to put Groupings in my family trees from FT 2006, we were unable to keep up with the updates from 2006 to 2009

    Thank you
    Graham lindsey

  703. Kurt L

    I have a set of parents who have a daughter. That daughter gave birth to a son. That son was adopted by his grandparents. Can I list the son under his birth mother, and his grandparents, as adopted, or will this mess something up?

  704. Edna McClain

    Do you have any plans in the near future to be able to copy files into Microsoft Excel? I would like to be able to remove the time from the footer.

  705. Myrtle

    I have had all the versions of FTM and I would like to know why they do not install over the older version and transfer information. It would be a lot easier. I still have to add info in my version 11 and than try to retype it to my 2009 version. Help.

  706. Kathy E Williams

    I have windows xp and use FTM version 16. Q1 Would all my info pict’s, stories, etc be transferred automatically w/o losing info. Q2 Is there a way that when I find info on either FTM or to update both sites at the same time? Q3 Can children born out of wedlock or adopted be added in your ancestry without adding a spouse, especially if the name of the other person is unknown? Q4 I originally saved my FTM tree as to and did a lot of research, when I switched to the new search on Ancestry I could no longer access that information under the new search. I followed all the directions I was given and still had to reinput all my old search info so I saved my FTM under a new name so that now I have 2 trees instead of 1. Because of this I have some people duplicated in the new family tree with different parts of their information under each name. Is there some way to merge them together so I don’t have to keep going back and forth to make sure I don’t miss anything I’ve already done? Q5 When adding ancestral siblings in both FTM and is there a way to highlight your specific ancestor so they are easier to find, especially when the same names are used repeatedly, numerous times, but under other siblings? Q6 Is there an all in one tree report available so that you can have the information from all your ancestors in one place?

  707. Ronnie Doyle

    When viewing records in “Media” there is very little difference in highlighted record and background. Can I change the colors for more contrast?

    No way to show “merge” on searched record. FTM 16 had options to add to hits so I wouldn’t keep looking at the same results.

    Any way to import a census record you find by going through the records one by one. Unable to find same record doing a search.

    When I do a search and census report comes up with a list of several names and I try to do a merge. Sometimes the only name that will merge is the first one that I did the search on. The spouse or children or others are not listed even though they show up on the report.

    In FTM16 a census search for a female would include her married name when husband is listed but doesn’t seem to do this in 2009. I have to do a different search using her married name.

  708. Jene Rasher

    How do other members of your family
    add to the family tree already in one
    person’s computer. They will need a
    Family Tree Maker software but how does this work?

  709. Cheryl Lewis

    When I attempt to “merge” information from Ancestory, it appears everything has been done. When I check Family Tree, children’s names are missing and numerous marriages are shown in the number field and in the box to “add spouse” there is room for several spouses.

    Also, after merging the leaf no longer is shown.

  710. Richard Hughes

    When I try to create an Extended Family Chart even for a few people the computer will “think” for a long time and then the results will just be a Title… no people.

  711. Cindy Craig

    I am new to this site, I am wondering how I go about obtaining stories or documents for my family. I don’t just want names and dates

  712. Candyce

    In FTM 2009, is it possible to group the facts by type and in chronological order as they appeared in older versions (on the fact page)? ie, all “Census” facts in order by date

  713. Rick Leake

    is there a way to upload parts of a tree in FTM to without deleting an entire tree and re-uploading. For example, If I have part of my tree uploaded to and then in FTM I have added another branch or additional names how do you load the additional names?

  714. Cindy

    Does FTM automatically backup my files each time I log off? If I’m adding a lot of new information to my FTM should I do a back up every 30 minutes or so, so I don’t loose unsaved infomation in the middle of my work? And last… what is the proper way to back up and restore files. I have Widows Vista.

  715. Robert

    How do you rearange the photo in media to show individual
    Can you have thumb print photo in family page next to the name

  716. Susan Larson

    I am sure I am one of many who have relatives who married relatives. How do I get the duplicated parts of teh family tree to be duplicated for both relatives?

  717. Bob Weir

    Like the last time you tried to do this, I could not because Webinar never showed up. Do you have a problem? How is it You keep having a problem/ This does not hold well for your product.

    Bob Weir

  718. Ann Wilder

    I entered via Windows Explorer – now I am on Firefox. I WILL NOT LOAD REAL PLAYER ON MY COMPUTER. When I tried windows Explorer all I could find was your November 2008 WEBINAR and it would not recognize the Windows Media Player 11 I have loaded previously. How can we even begin to believe in your product with confusion like this? And – to top it off – I am asking a rhetorical question because you are not going to answer it.

  719. Ronald Boyer

    I have tried to listen to everyone of your webinars and I have not been able to hear or follow any of the presentations. I am getting more and more frustrated with this type of “help” Why don’t you just give us a user manual with the software????

  720. susan fleming

    I saw your site today and noticed the offer for the webcast. I thought it would be a wonderful way to eavesdrop among users of the product of problems they may encounter and your responses to their questions. I was excited to hear what both panel experts would have to offer to the mix. Around 1950 hours I set up my computer for your webcast, having previously checked my system. As far as I knew, I was good to go. It is now 2018 and I have seen one slide and heard no audio. I don’t even know if your event is occurring. And I am sorely disappointed, whether the problem is at your end or mine. I am about to upgrade my system and was interested in checking out your software, now I am having second thoughts. If you can’t get a webcast to operate properly, perhaps yours is not the software I want. Sorry! I’m disappointed.

  721. Carol Thorstenson

    When Michelle took over again to say the presentation would hopefully work everything stopped. Sorry, but I’ve been sitting here for 15 min or so waiting and I’ve decided to call it a night.
    Thanks anyway. I hope the next one is more successful and the kinks get worked out.

  722. Virginia Coats

    Will the “presentation be available at another date since it is not working on Marcy 12, 2009?

  723. Robert Pryor

    I had same problems as the last few with tonight’s webinar.

    Everytime it quits, I try to do an F5. That usually gets it going again.

  724. Eunice K Hildebrandt

    What a total waste of time. I really didn’t want to install Real Player but did and there is no sound although there was when some of the questions were being answered. Right now I am so unhappy with Ancestry that I still use Family Treemaker on my old computer. It is so much easier. I had hoped to learn more about the ancestry programs but I guess not tonight.

  725. Leon Thomas

    I keep getting Network Congestion. I guess maybe 8pm is the time everyone is home and wanting to use the web..I would get a word every 2 or 3 minutes.. Finally gave up..

  726. Dale Fuller

    I signed on a few minutes late. When your slides weren’t working I could hear your audio, but when your slides were working I could see them and follow the pointer, but I was unable to hear anything. I’m running a 64 bit PC with windows vista, and I don’t see that software mentioned in any of the “download” options. I hope you do some more of these sessions, as I am a novice, and need the help. Thanks DEF

  727. Robert Pryor

    How does one obtain the 20% discount on FTM 2009 Basic? It’s not listed on the page you referred to in the webinar.

  728. Jerry

    I have been using FTM for over 10 years now and have used it to publish 4 family books. Is there a way to make suggestions to the software writers to enhance FTM? I have some simple suggestions that I think would make the book feature better. Thanks

  729. Kirk LeCompte

    I have recorded all unknown dates of death as UNKNOWN. Going forward I want to differentiate between UNKNOWN and DECEASED. Deceased will mean known to be dead, but date of death unknown; whereas UNKNOWN will indicate thought to be dead, but really don’t know. Is there a way to change all current entries of UNKNOWN to read DECEASED? If so, which version of FTM allows this?

  730. I can not get the information I have saved on to save onto Family Tree Maker 2009. I have just put FTN2009 on my computer I had FTM2008 but the information will mot transfer form web site to FTM 2009.
    What do I need to do?

  731. Annette Armstrong

    I am so sorry but my meeting ran late and I missed it……….
    Was it recorded? Can I make it up?
    Please let me know if you repeat the session.

  732. Alfred Rolan

    I have tried to join the webinar and my computer says the connection is blocked for some reason. I tried.

  733. Kim Kingston

    I tried to access the site sent to me in my email but got no where. I don’t know what the problem was but all I got was a page ad a link to this page. Sorry I missed it.

  734. Dianna

    I would like to know how I can find my father on the Ancestry other then on the Soc. Sec. death and Washington Death, I am talking about that he was born in 1916 in Arkansas and I can not find him in the 1920 & 1930 census and what my mother had said that he lived in Arkansas ( Benton Co) most of his life, and I did try and spelled his first & last name differant with no luck, Any other Idea’s would be great !! Claude Richard Cannaday b) 04/1916 Benton Co. Ar. and d)05/1885 Washington State. Thank you

  735. James

    Dianna, You might try searching for less specific information name-wise. I found a “Charley” Cannaday living in Pope Arkansas in the 1920 US Census. You migh also find him in the census records by this parents’ names.


  736. Tsugeyu

    I have children from my first marriage; is there a method for getting my linage with the ex-husband for our sons without entering it all again? My linage goes as far back as 16th century in Wales…that’s a lot of information to reenter! The only change is the father’s linage, which I don’t have a lot of for the ex-husband…yet. What is the easiest method of the different paternal lines for my children (five sons, but two fathers)?

  737. Camille

    I signed up for the webinar but never received the email that was suppose to be sent 30 min before the show started so I never did get a launch site…not sure if the time might have been the problem…it seems that there were several problems with the webinar tonight will they be doing another one…

  738. Kay Ellen Anderson

    A way to compare and combine duplicate records would be great for your website. It is available on the desktop Family Tree Maker 2008. I find that I have as many as 8 people listed that are truly only 1 person. Is there a way to catch these duplicates before they take off on new branches? I have so many duplicate records that it will take a year to clean up the files. And, when it comes to deleting them, I have to guess at which one should stay in my tree. Deleting the wrong one could make records go away that I want to keep. Therefore, combining records would be the safer approach. I need a way to compare records side by side or by parents and siblings, etc. to know whether they should be combined or instead deleted….all of this on the Family Tree Website. Any chance?

  739. Anne

    I did not get my email with the launch presentation button until today (Mar 12). The presentation was last night (Mar 11) therefore I could not join the presentation. I noticed on your blog that others had the same problem. Will you do it again and hopefully send the launch buttons sooner?

    Anne Bryant

  740. John

    of course, i missed the 12 Mar webinar. can you advise me if and when there will be another? thanks, jc

  741. Ken Smith

    The webinar was a disaster. Nothing worked. I gave up listening to it after the Q&A started because you were just answering questions about futures – not about what the current software does. Total disaster.

  742. Billy Richardson

    I attended the March 12, 2009 Webinar. It worked about like FTM 2008/1009. That is, it sort of worked for the majority, but did not work at all for some people.

    There is no excuse for this. The video part of the presentation could have been prepared ahead of time and viewed by everyone at their leisure. Just like a zillion other videos on the web that can be seen by anyone with any operating system and any web browser. Mercy Sakes. I haven’t seen “Web Congestion” like that since the old chat days of 1995.

    As for the remainder of the presentation. That could have been done different too. There is no reason why something this simple could not have been viewed by everyone. After all, it was just voice over simple text. We did that back in the 1990s too, without jumping through hoops or installing Real Player.

    Keep it simple folks. Not only with your presentations, but also future applications of FTM.

  743. Lori

    The webseminar for March 12th didn’t work for me. Sounds like I didn’t miss much. It would be nice if in the future you had them a little earlier.

    Couldn’t you just make available a small booklet or a list of basic common ways of doing things, available on your website?

  744. Gayle

    Thank you for the webinar. It was a new experience. I only stayed up for over 1/2 of it as it was 12.40am UK time. However, if you send a copy of it sometime – I can hear answers to questions I didn’t manage to stay awake for.

    Question – must I purchase the updated version of 2009 or can it be received from the web without too much trouble?


  745. Harry

    Sorry to have missed the webinar 0f 3/11/2009. I had registered for it but was not able to see it due to other commitments. Is there a copy of it available for download?

  746. Mike

    I was going to comment on the Webinar last night 3-12-2009, but then I was reading through past messages on this blog and found that I would just be repeating what Billy in message # 882 said !!

  747. Webinar, Have you not heard of (you tube). Family Tree Maker is or was a good system I have every disk from FTW 3 to FTW 16 but I have went back to FTW 2006. FTW 16 have eliminated things used in the earlier versions and from the things I’ve heard about 2009 it’s a nightmare. It’s like you have taken out the technician and hired a dairy farmer to milk what was a good program for all the money you can get. Instead of spending good money trying to fix 2009 refund the people who have the 2009 disk or redo the system to 2009.5 and send them a free one. One thing that needs to be improved is Family tree home page witch only holds 2000 people; I have over 6000 people in my tree. You say there is only so much room to put people in but if I go to free pages it is unlimited to how many people I put in it. FTW is unlimited to how many people you can put in it so why not my web page. So put the dairy farmer back on the farm and get the technician back in the lab where he belongs. This is the greatest program out there so let’s treat it like it is.

    Thank You Larry

  748. Margaret Ford

    I was all set for the webinar and waited for 30 minutes last night. I had checked out my system and all was fine. What happened?

  749. Elizabeth Whittaker-Williams

    If you have a book started in a older version, will it transfer over, and able to access add any newer features that are in 2009

    Thank you

  750. Nicholas Pizzolato

    After all my prep for Webinar 3/12/09 @ 8:00 PM. I failed to receive your program. Why? Do you have a Make-up date?

  751. Marcia Watkins

    Missed my scheduled ‘first ever’ webinar..any chance you’ll be doing this again???

  752. Audrey

    I was very disappointed with this webinar what with all the difficulties that occurred. I finally gave up as it was too confusing with two people talking at once about two different things. I got nothing out of this on even though I enjoyed the first one. I turned this one off about 15 minutes before it was over. Hope we will have a chance to see it once again.

  753. Barbara Allard

    Having recently moved to Texas, I messed up on the time of the seminar, is there any way to get the information that was discussed on the webinar?

  754. Bill Eldredge

    You mentioned twice last night that there is a 20% discount available for upgrades to 2009 version. First you said it was on your web site or blog and then you told me that you would email it to me. Please advise me where I can find it.

    Thank you . . . Bill E

  755. Were I live I have to use satellite for my internet provider. Even though I have the fastest available, I could not view most of the webinar due to bandwidth. Is there any way I can download the webinars for my viewing?


  756. Michelle,
    I, too, failed to see the Webinar. I will hope to see a summary of it, at least? Please let us know.
    I would like to ask a question, please. I am being marketed to buy the 2009 Family Tree Maker program, which I bought, only a couple of months after being offered the 2008 FTM. I also have the 2009 program book.
    Is the 2009 you are now marketing a revised 2009?

  757. Dianna

    I too was there for the webinar but when I clicked on and being on time it didn’t come through, ?? I made sure that my computer was downloaded for recieve and it said I was clear and no problems but I waited and waited?? what happened ??

  758. Kevin T. Gross

    After yesterdays Webinar I’m interested in upgrading my Version 16. What is the cost after the 20% discount? Is it $49.95?

  759. Jane Ellis

    I enjoyed the webinar but I missed the discussion on what files will transfer. I have FTM 2005 v. 12.0.337. Will my files convert to the new FTM?

  760. terry

    When you decide to put FTM in a Mac format, contact me again. Until then, forget about it – you’re useless to me.

  761. terry

    You, at Ancestry, all seem like such know-it-alls and are totally oblivious to the questions and needs of your consumers who spend so much money with you. You realize that you’ll end up paying for it.

  762. Andy

    I wish to purchase the FTM 2009. Are there 3-4 different ones. If it isn’t essentials, deluxe, etc. just means I have no membership to Please advise the different ones I can buy. Can’t find the breakdown anywhere.


  763. Joseph C. O'Hara

    RE: MY POST #618

    I was finally able to get my upgrade to FTM 2009 by way of a phone call to toll free. Also, the woman that I spoke to was extremely courteous and helpful. Thank you!

  764. Julie Crosland

    I have version 11 of Family Tree Maker. Does the new Family Tree Maker 2009 allow my current file to used in this new version, or is my old version to old.

  765. Mitch

    After 15 or 20 minutes of the live presentation fiasco I gave up and logged off. When it finally got going the audio was hit and miss.

    Now the presentation is posted on the site to watch whenever. I clicked the link, logged in, downloaded the slides and away we go. The audio began 34 minutes after the start, except for some audio from Duff at the beginning while the tech issues were worked out. I never saw a single slide.

    This is consistent with the development from 2008 to 2009 of the software.

    The same old let down. I don’t think for a moment that the tech issues were on my end.

  766. I tried to join the free webinar. What frustration! Said I needed to upgrade my media player by downloading Real Player or Windows Media Player. Real Player was the only option presented so I clicked on it and thought I had it downloaded.
    Test still said the same thing so I downloaded Windows Media Player. When I click on Windows Media Player I don’t get a tool bar to configure Windows Media Player as your instructions which I printed off.
    Tested machine again. It gave me the Real Player 10.5 option again. Clicked on it and got the message – not available – manual install. clicked on manual install and got a web page to sell me music, videos and games – free trials on all.- but no download of the plug-ins it said I need to view your program. I’ve just been going around in circles and accomplishing nothing!!! That’s why I missed the webinar – and I’ll probably miss any other that you have!

  767. Mary Beth Marchant

    I have an answer for #890-Elizabet Whitaker-Williams regarding an existing book with Version 11 or 16-My books were a skeleton when they were transferred to FTM 2009-A 500+ page book was left with 150 or so pages-no photos transferred at all and most genealogy files were left out. I would suggest you either make up your mind to create completely new books or keep your old version. For myself I will keep my Version 16. Unlike the previous versions of FTM in that when you installed a newer program, the old one was replaced-FTM 2009 is completely new and different. Some like it and others hate it. For myself, I hate it.

  768. Bruce

    I’ve had 2009 and ancestry and have had both for years.
    I’ve updated my files.
    You said in the Webinar that you could sort the children with a button but the button is not in the program.
    I found the maps for locations which a great feature but all of my military information and nicknames from previous programs are also all listed as locations. Also some of the locations you’ve add are not right. In Virginia, the cities are separate from the counties, you have them joined.
    Also it’s very inconvenant to add an Obituary to notes and then add the information from the obituary to the personal page. Back and forth, back and forth.
    It’s almost impossible to find wedding write-up done in older programs.
    Now you’re changing the way sources work, I’ve got over 50,000 names in 2 of my families, how am I suppose to change all of that?
    I don’t like your new program and don’t recommend it to anyone. I think it’s all a big mess and much harder to use.

  769. Nicky Young

    I have used FTM since the very beginning (floppy disk) with really liking 2005 update. I updated to 2008 last year, and do not like it. program was registered but have heard nothing re free update to 2009. Is the company going to wait until it is too late to get a free update?
    Now my 2005 does not work properly
    Need some help please

    since I installed 2008 help

  770. John Donaldson

    # 902 Jane

    The answer was in fact provided on the webinar. FTM 2009 will read all former FTM files down to version 5

    John D

  771. wendy horne

    Just tried to log on again The webinar was/is a disaster. Nothing work’s.given up after 25 mins of crashed computer waste of time.

  772. Bruce Rohm

    Thank you very much for the Webinar of March 12th. I found it very interesting and helpful.

  773. James Gordon

    Are you going to clean up the Webinar
    broadcast from 3-12?? I tried to listen to it today 3-13 and it is as
    bad as last night. Starts, stops Duff says 2 words then silence. You can’t understand the discussion or the discription of what is being demonistrated.

  774. Rexene J Henry

    did not know this was available on email as my computer has been disabled for about a month. I would love to know how I can visit your new Learning center.

  775. Jack Resch

    I have Family Treemaker 2005 collectors edition, but plan to upgrade to 2009. What are the differences between “Essentials,” “Platinum,” and “Deluxe”?
    Reading the descriptions of the content it appears that the number of months of free subscription to is the difference. Please clarify.

  776. David Wilson

    There were many new additions and improvements with this latest release some of which I will use and some I won’t use, but then no one uses everything in the program. However there is one particular report both I and my father (Ken Wilson) have been requesting ever since the ill fated release of FTM 2008. That report is a NGS Quarterly (Descendant Order) Genealogy Report. This report was in FTM 2005 and then it disappeared in FTM 2008. The Register report in FTM2009 omits too much information to be of much use to us. Please put some valued consideration into adding this specific report. I have been loyal to Family Tree Maker since 2005 first came out and it was the reports that attracted me. Charts are nice but it is the reports that are most important to me and specifically the NGS Quarterly.

    David Wilson

  777. Andrew

    I’d like to see increased integration with Wouldn’t it be wonderful to make a change at home on Family Tree Maker and hit a “sync” button to have the updates applied online – for family and fellow researchers all to see?

  778. Lynn

    Thank you for the webinar, although I was not able to attend live version — I watched the recorded session. The webinar highlighted some functionality that I had not yet leveraged in 2009.

    I look forward to the reincorporation of some of the prior highly prized features (e.g., excluding empty branches within charts) as well as continued addition of functionality (e.g., ordering source citations, interlinking source citation ratings into other aspects of the program such as coloration of charts, genealogy report sources).

    I have been using FTM for several years (ver. 2005, 2006, 2008 and 2009) and see the potential that 2008/2009 foundation will ultimately provide. Additionally, I am enjoying the added functionality that has been incorporated.

  779. Irene Peters

    I transferred my Family Tree Maker Version 7.0 (I think) from a Windows 95 computer to Family Tree Maker 2009 in a Vista computer. I find the product very different from the original version I had. I really liked the old version much better. It was simple and easy for me to work with. I do not understand this new version very well. I made a book from the old version, but have now lost that book since transferring the Family Tree Maker to my new computer. I worked very hard on the book and was sorry to have lost it. I made 80 copies of it and sold to famly members, so am glad to have the written book. My plans now are to make a book with fewer generations in it, but with more pictures of my close family members. I appreciate your sending me the Webinar as I did miss watching it when it was on. It was somewhat helpful to me. I’m not sure how to enter information into the system as yet. Hopefully I will catch on.
    Again, thank you for sending this Webinar. Irene Peters

  780. Lynn

    Irene, #905 posted the link to the webinar. Additionally the webinar suggest compacting your file to minimize issues when updating between versions; they specifically state that this minimizes issue with the books

  781. Anna Anderson

    I enjoyed your recent webinar. However,my Family Tree Maker 2009 screen for publishing a book doesn’t look like your demo. It takes me directly to My Canvas.

    Another issue I’m having is the keystroke “ctrl” “return” does not work.

    I have the FTM 2009, is there an upgrade I’m missing.

    Thank you – Anna

  782. Tedd Vidler

    Hi Michelle,

    I have tried everything I can think of and I was not able to view the last Webinar. I was not able to view it afterwards either. I stumbled across an erlier one and was able to download the slides and scroll through them in time with the presentation.

    At present I’m using FTM 2005 and from the 2009 screenshots I saw there is a large improvement but software purchases to keep up with the Jones so to speak is out of the question.

    I downloaded Realplayer free version 11 but it has errors everytime I start it. Your link takes me to a version that costs and that I won’t buy as I don’t even like Realplayer.

    Time is marching on and the discount offer is up at the end of the month, and I’m unable to see these presentations to assist me in deciding if the purchase is worth it for me. Do you have any suggestions from your staff on how I can watch these presentations? Many thanks.


  783. Robert Klein

    Is there any plan to bring back the NGS Quarterly report(Descendant Order) This is one of a few main reasons I have not switched to FTM 2009.

  784. Carol

    The audio on the webinar was bad and I never could get it to work. Are there any plans to redo the webinar?

    I would like to see the decendent report follow the format for the previous editions. The new format is just not as friendly as the old one.


  785. John Donaldson

    # 932 Darlene

    You don’t say what version of FTM that you are using. It is important toalways advise that.

    In FTM 2008/09 go to the People>Person View>Media tab slect and unlink the picture.

    You don’t in fact delete pictures in these versions, but remove links.

    In FTM 16 or earlier select the picture in the person’s scrapbook and hit the delete key.

    John D

  786. Richard Gardner

    I missed your webinar but am interested in upgrading my FTM. Is 2009 available for sale yet?

  787. Bruce McLachlan

    I tried to listed to the webinar recorded link that was emailed to myself. The questions & answers bit works fine but the actual presentation has no sound all the way through!..I know that you seemed to have a problem at the start with sound, is there any chance you could re upload this with sound?

  788. Tomm

    In reference to the book building feature of 2009. Can pages or files be imported to the book from Microsoft Word?

  789. John Donaldson

    # 939 Tomm

    You can copy and past text from MS Word into any text item in the Book

    This makes it very handy to copy across text/stories etc

    I have also found that you can copy and paste tables

    John D

  790. John Donaldson

    # 937 Richard


    In fact the last page of the webinar advised a webinar special for FTM 2009

    John D

  791. Darlene

    # 932 Darlene

    Thank you for the answer to my Question, and it was the 2009
    This version will take me a lot longer to fiqure out. The version 5 was so easy.
    Thanks again Darlene

  792. William Boswell

    Is there a way to turn off the “Reference ID” number in reports such as the Registry Report? I noticed that it doesn’t seem to be added for new people, but in my v16 data file that I updated in FTM 2009 they are there. Can they be deleted entirely?

    When adding alternative dates and events, the paragraph can be quite cluttered anyway and with the Reference ID it’s a little confusing to people that I send my reports to.

    Also, is there any chance that a future update/upgrade will allow better formatting of paragraphs in reports automatically? As I mentioned above, in Register Reports and including alternative events/dates a bulleted list would be better than shoving everything into one paragraph.

  793. Barbara Brennan

    Hello, I’ve been using and up dating my software for 10-12 years.
    My biggest problems with this product sre: 1. Why is it so diffcult to delete facts names from the inviduals facts from individuals data? 2. Why can’t errors in the reports be corrected within these reports once it’s created. In order to correct errors I’ve had to copy it into MS Word and then in order to make corrections.

    I have enjoyed using it and hope to print my history for family members very soon.
    Thanks, Barbara Brennan

  794. Barbara Brennan

    Sorry I intended to also ask this as well, “why in reports don’t the facts come before any obituaries and or stories about the person.

    Thanks, Barbara

  795. Don Secor

    Am very disappointed with FTM 2009.
    It is confusing and very “noisy”. That is….the individual pages are too full of
    entries to fill in and does not show a page with the entire family listed
    I like to the old 2006 edition, to which I returned.

  796. Indalecio Camargo

    For those that are having problems with sound on the webinar:

    I was able to watch the posted copy but I had to use IE Explorer.

    When I tried Firefox (v3.0.7) I had sound during the answers to questions portion but not during the slide (technical) portion. Firefox also did not change the slides at all.

    So, try it again with IE Explorer and you may be able to follow the webinar. My IE Explorer is v7.0 and I use MS Vista.

    Here is the link:


  797. Vicki Ellis

    Was trying to find this webinair but either I have gone to the wrong page or it is not yet there. Was looking for New Features of FTM2009. Is it not online yet for review? If so please give me webpage to get there.

  798. Allan Clauer

    I received an email from that refers to the webinar on March 12 as discussing new features of the free upgrade to Family Tree Maker 2009. I recently purchased FTM 2009, but have seen nothing concerning a free upgrade.
    Could you clarify this for me?

  799. Marty Walsh


    My program just started to fail on me…what do I need to get it back up and running again?


  800. Patricia Roberts

    I have the Family Tree Maker 2008 Platinum version and have read somewhere that there is now a ‘calendar’ and other updates. Where can I find out about this?

  801. Irene Peters

    I am #928 who lost my book when my Family Tree Maker was trnsferred to a new computer, and also, a new version of Family Tree Maker. I now know the reason it didn’t transfer was because the book making part was not available at the time in the new 2009 version. I still have the CD used in making the transfer. With the help of a computer expert he inserted the CD again. Wonder of wonders my book was still there and this time it installed into your book making section. I am happy again. Now, if I can just learn to use the new formats in your 2009 version I’ll stay happy.

    Just wanted you to know this problem was solved.

  802. John Donaldson

    #948 Betty

    All versions of FTM have at least 14 days free trail with

    John D

  803. Heather

    if you are still reading this blog when do i get the email about the free upgrade from 2008 to 2009 I am registered and have been for a long while

  804. Lynn

    Heather, the offer for the free upgrade from 2008 to 2009 was made in August 2008 — I believe that deadline has long past.

  805. Peter Mason

    Referreing to Sam’s comment #648 – I have previously asked for this option including raising it as an enhancement issue in through the proper channels – never had any acknowledgemnet it will be done.

    I too preferred this in previousFTM versions 16 and older.

  806. Helen Hathaway Freedman

    If you do another Webinar, could you put the date in the subj line? I didn’t read the email in time and missed the session. Thank you.

  807. I was with Tree Maker until last year and I had a Kekkey started and I got sick andI didn’t renew my
    subsciption. I have been trying to get it back,but have not been succesful. What do I do now?

  808. I was with Tree Maker until last year and I had a Kelley Tree started and I got sick andI didn’t renew my
    subsciption. I have been trying to get it back,but have not been succesful. What do I do now?

  809. Claude White

    I am trying to find out if anyone, other than me, is having a continuing problem with Family Tree Maker 2009 crashing. In my case, I have un-installed and re-installed several times based on discussions with support people at FTM. I have exported to a GEDCOM file and then imported back. I still find the program crashes 2-3 times each time I use it. This is frustrating.

  810. John Donaldson

    #959 Peter

    Enhancement requests are never acknowledged but that is not the same things as no being read. They all are and carefully assessed.

    I am not clear where you want the font colours to be shown, reports, charts, ???

    The marked box facility in FTM is especially good at doing what you want, including fonts and colours.

    Have you considered using it and, if it is not what you want could you be a bit clearer on exactly what you are suggesting?

    John D

  811. John Donaldson

    # 962 Lois

    I presume you are talking about an subscription?

    I suggest that you ring them and sort it out

    John D

  812. John Donaldson

    # 963 Claude

    Have you installed the SP 1 patch?

    What version of Windows are you using?

    How much RAM do you have?

    Is your virus checker up to date?

    Is your computer otherwise running OK?

    What are you doing when it crashes?

    John D

  813. Sorry to have to say this but family tree maker is far too complicated for me. i am just an average family tree reseacher, and spend hours trying to put things into the programe and when i have attached things from ancestry i cant find them anywhere in my tree, so its back to my old method of pen and paper

  814. Patricia Huettl

    I have used FTM now for 5 years and find it gets better every year but I would like to see some better controls on the report making…Give me the option of choosing the root individual instead of making me be on the page of the individual. I was in the middle of data entry on an ancestor when I needed a copy of an old report but it generated the wrong report. I would like to also see the option of excluding the deceased individuals from the calender if I want to. Would also like to see the option of selecting specific notes to print the reports and excluding other notes without having to delete them then re-enter them (ie. child adoption when the child doesn’t know their adopted yet…Not having to print out Father or Mothers Name if I don’t want to.) I would also like to see the option of having a person be non-blood or married to anyone but be added as a family member (ie. Boyfriend whom had lived with someone but produced no children.Or a Gay couple.) I would also like to see the option of printing out the family tree on more than 5 high.

  815. Kathy Marie

    FTM 2009 Custom Report

    The Custom Report will not run to fruition under the following conditions:

    1 – Include all Fact Names
    2 – Include Preferred and Non Preferred Facts
    3 – Don’t Include Blank Facts
    4 – Include All Individuals — In my case about 40,000 total individuals in data base

    When I try to run the report under the above conditions it runs for a minute or so and then just stops –and no report is generated

    Michelle would you please pass this along to the programmers — I am sure it is just due to the potential size of the report

    I have been able to run it successfully for about 2000 people

    Thank You

  816. Robert Sorrels

    I have Family Treemaker Version 11,
    Love it. But the print on Outline Decendent Tree prints out New Roman Font size 6. If I try to raise the font size to 10 I get a message saying you have selected a combination of styles and fonts that are too large for this page size. Some of the information may not print. And it prints in font size 6.
    I called last year and said I would buy the new version if you had corrected this problem. Did not get an answer. I’m trying again this year.

  817. Anne

    I don’t know if this is the proper venue for my question but here goes: I watched the archival video of the March 12th presentation and learned how to make a book using FTM 2009. When I try on my computer on FTM 2009 I don’t get the screen with the book to click on. I get a screen which tells me to upload my file to Ancestry.Com to publish the book. What’s going on? Why can’t I get the screen with the book publishing process on my computer?

  818. John Donaldson

    #971 Anne

    Have you installed the SP1 patch for FTM 2009?

    Check your Help>About and it should show version 18.00.305

    If it shows some earlier version of 18 you need to first install the SP1 Patch (Help>Check for Updates).

    The SP1 patch contains the in program book

    See also this link which describes the SP1 patch and also links on direct downloading

    John D

  819. John Donaldson

    # 970 Robert

    I am totally amazed at the “answer” you have received as the solution has been an option in FTM since version 2.

    Run your Outline tree

    Either go to Format>Tree Format or what I do, right click in the tree and select Tree Format.

    You will see a Size and Spacing area in the Tree Format dialog

    What you do is set the maximum height in rows to what you need. If it is currently set at [say] 2 bump it up to 3 and click OK

    If that does not work go to 4

    The number of rows you need is related to the items to include and the font size, but what FTM is telling you is that you have a lot of items to include which won’t fit in the number of lines that you have told the program to allow.

    So if you want to keep all the items them increase the space, or reduce the number of items

    These controls were added because the outline report is supposed to be a compact report so the program tries to save space.

    So no need to buy the new version for this problem and in fact the outline report in FTM 2009 is formatted somewhat differently

    A big tip

    Next time you run the report (or any report or chart in FTM), right click on the report or chart to show all the options and controls in that particular view.

    FTM up to 16 has excellent right mouse support and you should use it.

    John D

    John D

  820. Steve Hurst

    I just wasted an hour trying to view the March 12 event. It runs for a few minutes and then repeats a segment in an endless loop. When will a corrected version be available?

Comments are closed.