Though we had some server problems earlier this week, they were generally resolved by Tuesday, January 13th. We have seen some posts and emails from a few customers indicating that they are still experiencing problems, though. From everything we can see in our logs and reporting things should be stable on the site.
If you are still unable to access the site or are still getting the “check back soon” error page, it is possible that your internet browser has just “cached” or remembered our error page from when the site was having problems. To resolve this, first just go to the www.ancestry.com homepage and try doing what is called a “hard refresh.” If you get the error page instead of the homepage then either press the Ctrl and F5 buttons on your keyboard at the same time, or hold down the Ctrl button and click the refresh button on your internet browser. This should resolve the error.
If that doesn’t fix the problem, please try clearing your internet cache and then try accessing ancestry.com again. Click here for instructions in our Help center.
The other thing some customers have mentioned is having problems using an internet browser from AOL. If you are using an AOL internet browser and having troubles accessing the Ancestry.com site we recommend using another internet browser, such as Internet Explorer or Firefox.
Thank you again for your patience as we worked through the server problems earlier this week. We trust that most of you have been able to access the site without problems for the last few days and hope that these suggestions will help any of you who are still experiencing site errors.