We have recently been working with Symantec, the makers of Norton Internet security products, on an issue one of their programs causes with our Enhanced Image Viewer. If you are able to load an original image, but then your browser freezes or locks up and you have Norton Internet security products installed, Norton assures us that their latest update will resolve this issue; please run LiveUpdate to receive this fix. For instructions on how to run LiveUpdate, please see this article from Symantec’s Knowledge Base: http://service1.symantec.com/Support/sharedtech.nsf/docid/1999121613163206
Your system of limited license is the most ridiculous and maddening I’ve seen on the internet in quite some time. One mis-click and you’re out of commission for half an hour. I DO NOT WANT AND WILL NOT BUY another license – I DO NOT NEED another license. What I do need is the access THAT I HAVE ALREADY PAID FOR. How dare you deny me access that has been prepaid. I’ve lost several hours of access since you instituted this stupid system. Sometimes change isn’t for the better.