Welcome to the new Family Tree Maker blog! As the Family Tree Maker Brand Manager, I’m excited to now have a platform to communicate updates, improvements and information about our strategic direction to the community as quickly as possible. Of course I welcome comments and discussion. I would also like to make sure everyone knows about our Family Tree Maker feedback form. We receive a regular report from this feedback form and although we can’t respond to every inquiry, we will respond periodically to the most frequently asked questions and comments via this Family Tree Maker blog.
Our Member Services agents are also available to receive customer support questions. They can be reached at 1-877-FTM-2008 (1-877-386-2008).
We’ve received some extremely helpful feedback thus far through a variety of channels. Going forward, we hope you will submit your comments through the feedback form and this blog so that we can respond in a timely fashion. A number of customers have been asking for some additional charts and reports in Family Tree Maker 2008. We are working very hard to deliver an hourglass chart, a register report and an ahnentafel report by mid-October via an online program update.
An update was released about a month ago to resolve some performance issues that customers had brought to our attention. To determine if your Family Tree Maker 2008 software is up-to-date, please visit the Family Tree Maker program updates page. In the event that your ISP is blocking the automatic update through Family Tree Maker, you can download the update from this site.
Additionally, we’ve received feedback that some users are not yet ready to make the move to Family Tree Maker 2008. For this reason, we have once again made Family Tree Maker 16 available in The Ancestry Store. Family Tree Maker 2008 is also available.
Again, we appreciate the feedback thus far and hope that this blog can foster a dialogue between the Family Tree Maker community and the Family Tree Maker team. I look forward to future genealogy suggestions, comments and advice as we move forward with Family Tree Maker.