Feedback Follow-Up

A couple of weeks ago we discussed new keyers and how best to provide them with encouragement. You had some fantastic feedback! Today I’d like to address a few of those items.

One Help Resource To Rule Them All
Several of you have expressed frustration that you have to hunt for help. We would like to remind you that the Project Pages on the wiki are THE one-stop resource for any project. Read the project page. Check the discussion tab. If you still can’t find the answer you are looking for, add a question to the appropriate section on the discussion tab. Be sure to click WATCH on the top right on the project pages you are interested in so you will be notified of any updates to that page. No more hunting through endless message board threads.


Personalized Feedback
We have received hundreds of requests for personal feedback and at least as many suggestions about how to implement it or not implement it.

This is not so easy as you might suspect, from a product standpoint or from a process standpoint. We have listened to your suggestions. We have put some of our best minds to work on a solution. We are very mindful of the fact that we won’t please everyone no matter what we do. BUT, we are working towards a solution that we think will meet your needs. Stay tuned!


Project Level Feedback
Meanwhile, there are many of you still not aware that you even have project level feedback available. If you go to the wiki and then click on any project you have keyed on, you will find two pertinent things.

On the right-hand side of the page you will see three widgets. The middle widget is called, Project Feedback. When our experienced keyers finish reviewing an image set, they select one of these options from a list as a way to classify the quality of the image set. Here in Project Feedback you will find a summary of the top quality issues our reviewers are finding. For more details about the common errors reviewers are finding, click on the discussion tab. Most discussion pages will have a “Common Keying Errors Found By Reviewers” section. If you are concerned about your accuracy rating, this is a great place to go to see what you might be doing inaccurately.

The bottom widget on the right is called Project Stats. This shows how many records you have keyed for this specific project. It also shows your accuracy rating for this specific project. If there is no accuracy rating showing it is likely that the records you keyed have not yet been reviewed. This does not negatively affect your overall rating. All image sets are a NULL value (not a 0% value) until they have been arbitrated.

Please note: We are aware that there are a very few projects where this is not working properly. We should have this fixed within the next few days.


Better Examples, Training or Tutorials
Several of you suggested that you would like to SEE how something should be keyed not just be TOLD how to key it. We have spent some time over the past couple of weeks testing video solutions that we can embed on the project pages in the wiki. These will be brief videos of a member of the AWAP staff talking their way through HOW they are keying an image set.

Our hope is that this will give new keyers greater confidence as they join us. We also hope that as more experienced keyers start working on new projects this will help us all interpret the instructions uniformly from the beginning.

We’ll make an announcement here on the blog once we have some of those videos up and running.


What else do you think might help new keyers? Keep those suggestions coming.

Until next time – Happy Keying!

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Ancestry World Archives Project News » Feedback Follow-Up

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