Customer Support Archive

Projects Update


In March we posted a message about which projects were high priority and we listed projects that have been available for over a year.  Here are updated statistics on the projects we highlighted.   Cartes électorales de Paris et ses environs et d’autres villes françaises, 1900-1932 (France Electoral Cards)  (Now: 20.98% Then:19% – 8816 image sets) Cuyahoga County, [...]

Wiki troubles


Update: The wiki is officially fixed.  If you encounter difficulties signing in please notify our support team, worldarchivessupport@ancestry.com.  Yes, you can access the wiki, read instructions and view images – phew!  What you cannot do right now is sign in to the wiki to post questions, or make edits.  We are working on this issue and I [...]

Alabama Reference Name Files


In the next few minutes you will see the number of Arbitrate/Review image sets increase dramatically.  Why?  As we reviewed the image sets that have been completed for this project we noticed that there were some fields that weren’t keyed at all as well as fields that weren’t keyed correctly.  In order to add this information, [...]

Have you ever wondered…


Have you ever wondered how to go back to the previous image, or what the check mark button is for, how to rearrange the columns, if you can copy an entry from one field to the next or how to increase the size of the data entry grid?  Or have you ever wondered why we don’t key periods, how maiden [...]

The Basics About Arbitration and Review


We’ve had several thousand people join us over the last few months.  We are so excited that you have become part of our community of keying contributors.  You are doing great work! This influx of new keyers has created a unique challenge for us, however. We are getting quite the backlog in arbitration and review. [...]

First You Crawl, Then Walk, Then Run


I’d like to use a little analogy to open up a discussion about an opportunity we have in the Ancestry World Archives Project community. Have you ever watched a child learn how to walk? I just spent the weekend with my brother and sister-in-law and my four, adorable nephews. The youngest is just ten months [...]

Changes to the Dashboard


We’ve made a few changes to the Dashboard, and a few more changes are on their way.  The most drastic change is going from an accuracy percentage to an accuracy bar.  I know it is important to know how you are doing but I also know that every contribution counts, regardless of if you were [...]

July Edition: The World Record Challenge is going strong.


I hope everyone received a copy of the July Newsletter in your inbox on Saturday – but just in case you didn’t receive it you can go here to read it.  We talk about accuracy (not worrying too much about the number), the wiki (how you can add your two cents), new projects (sometimes already completed [...]

Now here… The World Archives Wiki


I have mentioned in passing a few times my desire for a wiki that we could use for our Project Pages and help articles and my wishes are finally being granted!  Over the next few days we will be implementing the beta version of our wiki  so instead of being led to the project pages you will soon [...]

New Keying Tool, Version 1.1.0.57


To end our week, and to complete our list of recent changes, we released a new version of the keying tool earlier today.  Each time you use the keying tool we check for updates so there is no need to manually update the tool.  In this latest version of the tool we’ve resolved a few [...]