Comments on: Temporary Site Problem with Search Functionality

By: Chris Salter

Chris Salter — Wed, 13 Jul 2011 16:47:21 +0000

Thanks ‘k’. I thought I remembered there was a way of doing it but couldn’t find it. Interestingly I had already submitted this as a question to the technical support team but still haven’t had a reply. Thanks again. Chris Salter

By: k

Tue, 12 Jul 2011 14:45:34 +0000

Robert garratt- if you double click on the “Search Tab” wait for the page to change. to the right hand side click on “Old or New Search”

By: Chris Salter

Chris Salter — Tue, 12 Jul 2011 10:46:00 +0000

I have a problem that I assume is related to the same issue. Suddenly the data entry screen for census and E&W BMD Indexes changed whilst I was logged in. I don’t know if this is a permanent change but it is certainly not as good as the old style search and has seriously slowed my research. Same question as Bob above – why can’t we have the old style search that worked very well? Chris Salter

By: Robert garratt

Robert garratt — Fri, 08 Jul 2011 13:08:19 +0000

Can you tell me why i can`t return to the old style search as I prefer that type of searching.
Thanks Bob Garratt

By: John Shires

John Shires — Sat, 02 Jul 2011 14:54:26 +0000

I still cannot merge records onto Family Tree Maker which renders it useless. This is particularly annoying on the new West Yorkshire records which has lots of content I want to merge onto my records. I did an email to customer services about 5 days ago which has gone unanswered.

By: Graham Petley

Graham Petley — Fri, 01 Jul 2011 22:35:56 +0000

I’m finding a problem with the wrong year being returned on GRO searches.
Marjorie E Downton born 2Q 1911, Dartford was returned as born in 1915;
John Lavarack born 2Q 1911, Hendon was returned as born in 1915.
I haven’t seen this sort of error before, and the discrepancy is the same for both people. Has it been introduced by the outage described above?

By: Gareth Thomas

Gareth Thomas — Thu, 30 Jun 2011 23:18:01 +0000

Will you PLEASE learn the difference between GMT and BST. Your update was posted at 12:00am BST not 12:00am GMT which is still 40 minutes in the future!

By: Teresa Moy

Teresa Moy — Thu, 30 Jun 2011 21:22:35 +0000

Still having problems!