Comments on: Unplanned Maintenance on Ancestry Member Trees

By: thomas barlow

thomas barlow — Tue, 25 May 2010 06:50:40 +0000

25/5/10tried the site at 7.30am and found it working ok regards Tom

By: thomas barlow

thomas barlow — Mon, 24 May 2010 18:47:17 +0000

24/5/10 Still have problems unable to search either takes me to the 14day free offer OR blank page trying to connect any chance of fixing the problem before my renewal date June 6th . Also could we have an uptodate explanation regards estimated day it will be fixed or dont you have that information ?? regards tom

By: thomas barlow

thomas barlow — Sun, 23 May 2010 16:51:37 +0000

23/5/1017-30 after accepting my search details,opens up with possible names when I try to open one it either dosent open OR takes me to the 14 day free offer page having tried some 20/30 attemps I USED YOUR FREEPHNE NUMBER . surprise,surprise it took me to the American Express freephone connection in MEXICO!!!! .He was absolutely fantastic ,he tried to phone your number and got his own exchange . he then gave me the smae number as is printed on the bottom of the page .so would someone please sort it REGARDS tOM

By: judy

judy — Sat, 22 May 2010 01:30:21 +0000

for those of you who are wandering search is now causing a problem it went out about 4pm yesterday and its now 2 : 30 am and still out.

By: Angela

Angela — Fri, 21 May 2010 21:53:16 +0000

Once again Ancestry adds some “improvements” which prevent long standing members from accessing what they have paid for. My username & password is not recognised & neither is my email – all this hassle for existing members really is not fair. Give us a refund or upgrade our memberships as some token of goodwill for the hours we spend contributing to the website. I personally have lost count of the corrected entries I have submitted.

By: Annabel Bernhardt

Annabel Bernhardt — Fri, 21 May 2010 16:43:37 +0000

Thank you all for your comments. We will be making contact via email with all our customers that have been affected by the technical issues with the Ancestry.co.uk trees on Wednesday the 19th of May. If you have any questions in the meantime please contact our Member Services team on 0800 404 97 23 or support@ancestry.co.uk.

By: richard

richard — Thu, 20 May 2010 18:22:53 +0000

seems to be rather quite on here re the down yesterday unlike on the .com blog which had over 2000 hits. looks to me we are being typical british .. should not complain and all that

but more likely this blogs not be found by many yet.

go on go have a look

http://blogs.ancestry.com/ancestry/

By: Rod the Mod

Rod the Mod — Thu, 20 May 2010 08:18:44 +0000

Still fed up with the lack of action. For heaven’s sake,get on with it!

By: Thomas Costick

Thomas Costick — Thu, 20 May 2010 07:22:29 +0000

This blog post is listed as having 127 comments… I can only see 27. I’d like to see them all for a full picture of the customer sentiment regarding this system outage.

Also, now the service has returned, a follow-up blog post and tweet would be useful and reassuring to customers who, like me, have come away from this with our confidence in Ancestry somewhat lessened.

By: Perry

Perry — Thu, 20 May 2010 07:05:33 +0000

Yeah….its up

Hey where is the blog with the other 1100 comments…vanished into the ether….too much genuine feedback?