We are soon going to release a small program update to Family Tree Maker 2010, which will address some of the requests you’ve made here on the blog and in other forums.  Here are some of the highlights:

1. Improved Relationship Calculator. Direct-line relationships now take precedence over less direct lines.
2. Greater control over hinting. A new option lets you turn tree hints off, so you can get hints from records only. See the new check box in the Options dialog. Also, the program will stop hinting on trees owned by the logged in user, as well as not hinting records that have been downloaded with a tree from Ancestry.com.
3. Improved data and formatting in a number of reports.
4. Improved support for GEDCOM, PAF and Legacy import.
5. Many other small changes throughout the program to help it run more smoothly.

We appreciate your feedback and suggestions. Thank you for sharing your thoughts with us; they have helped us tremendously in preparing this update.

Please watch for the update in the next day or two. When it’s ready, a prompt will display in Family Tree Maker after you start the program. For those of you using Vista or Windows 7, make sure to right click on the Family Tree Maker 2010 shortcut and chose the “Run as Administrator” option to ensure you receive the notification. More detailed information regarding the patch, as well as links to download the patch directly, can be found at the following location starting tomorrow morning: http://www.familytreemaker.com/Support/Patch_2010.aspx.

Thanks!

The short answer is yes, Family Tree Maker 2010 is fully compatible with Windows 7.

The Family Tree Maker team has been working with Windows 7 for several months—even prior to the release of Family Tree Maker 2010.  Since the “Release to Manufacture” (RTM) version of Windows 7 was released last August, we have done additional testing in our labs as well as with alpha and beta customers with no indication of incompatibility.  Family Tree Maker 2008 and 2009 are also compatible with Windows 7.

As a point of interest, it may be helpful for people to know that we continually test Family Tree Maker with 32-bit and 64-bit versions of Windows XP, Windows Vista, and Windows 7.

If you find a problem while running Family Tree Maker on your operating system, the best course of action is to contact customer support which can usually help you identify and solve the problem.

We want to thank you all for your questions and participation in the webinar for Family Tree Maker 2010. We had a great turnout, with about 2,000 of you participating live with us that night.

We answered as many questions as time permitted, and we’re sorry if we weren’t able to get to yours yet. But don’t worry, we’ve got a list of the questions asked during the webinar, and we’ll be posting here to answer what we can. Again, specific questions about errors or technical problems will be answered much more quickly if you email support@ancestry.com or give our customer support center a call.

We just wanted to briefly mention some of the more frequently asked questions here:

Q: Will the webinar be available for viewing at a later date?

A: Yes. We will have the archived webinar up on our site in a few days. When its available, you can find this webinar, and past webinars at http://familytreemaker.com/About/Webinars.aspx. The webinars can be found on both FamilyTreeMaker.com in the Help section and on Ancestry.com under the Learning Center.

Q: What about phantom hints with the shaky leaves?

A: We are aware of this problem, and are working on getting things fixed. Right now the best thing is to be patient with us, or email support@ancestry.com for some help.

Q: There were lots of questions about functions in the program.

A: Many of those can be answered within the program itself, so you don’t have to wait for us to get back to you to get working on your family history. To get answers, go to the Help menu in Family Tree Maker, and there you will find the Training Tutorials and Online Help Center.

The tutorials are videos on your program that go over some of the basics of Family Tree Maker, and are great for visualizing what you want to do within the program.

The Online Help Center gives you access to the Getting Started Guide. This handy guide will help you begin your first Family Tree Maker project and master the program’s basic features. You can quickly navigate to the section you would like to see for the answers you are looking for.

Also in Online Help Center is a link to our free online database of Knowledge Base articles. These are often made up of answers excerpted from the Official Guide, and are updated often. These are a lot of the same answers Customer Support would provide–it’s the same set of information they work from when they’re answering your questions. By typing in a few key words of what you are looking for, such as “splitting trees” or “duplicate people,” a list of articles will display that you can browse through to find what you are looking for.

During the webinar, there were many more questions, and just to give you a heads up for what we’re working on to put in the blog post, keep your eye out for these new posts:

Book publishing

Source Citation

Transferring Files

Thanks!

We are looking forward to our free online class about Family Tree Maker 2010.  This “webinar” should help answer many of the questions you have about the new software.

To help us prepare, please ask your questions here. While we won’t be able to answer every question during the webinar, we’ll do our best. If you already entered a question in the preceding Family Tree Maker post about the online class (webinar), there’s no need to re-enter here. We’ll look at all the questions in preparation for the webinar.

When you want a question answered right away, a good place to start is the knowledgebase on http://www.familytreemaker.com under the Support menu. Just type in a few key words of your question, and click “Search.” For example, to learn how to register Family Tree Maker, type in the word “register” and click Search.  Several articles display that have similar words in them. When you see one that looks promising, click on it to see the detail.

For times when the knowledgebase doesn’t provide an answer, you can email customer support at support@ancestry.com. You should receive a response in approximately 24 hours.

The webinar will provide a helpful overview and step-by-step instructions for using many of Family Tree Maker 2010’s new features. To attend the webinar, please register, and enter your questions here. Thanks!

To help us prepare, please enter your questions in the comments section. We’ll try to answer every question in either the webinar or in blog entries here. To keep us all on track, please limit your questions to those regarding functionality in Family Tree Maker 2010.

As always, you can see past webinars on FamilyTreeMaker.com. These will be especially helpful to you if you’ve upgraded from Version 16 or earlier. To attend the upcoming webinar, register here.

Thanks for entering your questions about Family Tree Maker 2010 functionality — we’ll look forward to reading every one. Thanks!

Q: Will FTM 2010 run on my computer?
A: Your computer must meet the minimum system requirements in order to run the program. A list of system requirements can be found here. By going to the Start menu and selecting the Help option, you can search for “About this computer” to find your system information and compare to the list on the Web site.

Q: Will FTM 2010 replace my old version?
A: No. Family Tree Maker 2010 will install as a completely separate program and will not affect your old program. If you do not want to keep your old version you will need to uninstall it.

Q: Do I need to install FTM 2009 before I can upgrade to FTM 2010?
A: No. Because FTM 2010 installs as a separate program you can upgrade to 2010 directly, without having to install any older software.

Q: Will FTM 2010 automatically open my files from the old version?
A: This depends on which version you’re upgrading from. If you’re upgrading from version 2008 or 2009, your old file names will appear in your list of trees. Then opening the files will convert them to the new format. If you’re upgrading from an older version (Version 16 or older) you will need to import your files into the new program. You can see instructions on how to upload your files from the older version, or how to import files from other programs to your new Family Tree Maker here.

Q: When I import my file will it get ALL of the data?
A: Family Tree Maker 2010 will import all of the data contained in the file you are importing. If you have multiple files in the old program to represent different families, you will have to import each one separately.

Q: I can’t find my files from the old version to import them. Where are they?
A: You can use either your old version’s Find file utility or use Windows Search to locate the files on your computer. These are detailed here.

Q: My old version is on a different computer. How can I transfer the file to my new computer?
A: By exporting your old files to an external drive, you can transfer your files from one computer to another. Detailed instructions for this can be found here.

Q: Do I need to keep my old version on the computer after upgrading?
A: No. Once you have imported your data files into FTM 2010 you can uninstall your old version, it is not required for FTM 2010 to operate. Removing your older version is optional, but doing so will leave more memory available for use on your computer. Even if you remove your old program, you can keep your old data files for safekeeping.

Q: I imported my files, but I don’t know where they are now. Where does FTM 2010 store the data files?
A: The default save location is in a Family Tree Maker folder in your Documents folder. Any imported files will be here unless you changed the File Location on the import screen. If your files are not in your Documents folder and you don’t remember if you changed the File Location or what you changed it to, you can use Windows Search to locate the files. The search tool can be found under the Start menu on your computer.

Q: How can I make FTM 2010 look like my old program?
A: Family Tree Maker 2010 is built on our new platform, which has many similarities to the older versions but looks quite different. The People workspace, Family tab is a combined Pedigree View and Family View from the old programs.

Q: I need help working in the new format. Are there any tutorials available?
A: There are Training Tutorials available in the Help menu and a Getting Started Guide available on our website to help you get started working in the new format. You can view the Getting Started Guide by clicking here.

I hope these answers help. If you’ve already made the transition to Family Tree Maker 2010, please offer your helpful questions and answers here. Thanks!

To make sure you receive emails from us in the future , you can follow these steps:

1. Register Family Tree Maker with your current email address
2. Make sure you have selected the option to receive special offers from Ancestry (https://secure.ancestry.com/myaccount/communications.aspx)
3. Insure that your email client is set to receive offers from Ancestry.com

Offers differ depending on the country you are in. After making sure your email address is correct, you can watch for offers in your area.

The following new and improved features expand Family Tree Maker’s capabilities:

• Improved integration with Ancestry.com – Easily download your Ancestry.com family tree, including photos and stories, directly into Family Tree Maker 2010.
• New and improved charts and reports – Tell a richer family story with countless improvements to charts and reports including a new timeline report, improved family group sheet and genealogy reports.
• Better ways to organize photos and other media – Easier and faster ways to add, link and categorize photos and files.
• Photo Slideshows – Create and share slideshows based on images included within your family tree. Slideshows can also be exported to share with others.
• Family books made from your tree – Create a book about your family history to share with friends and family.
• Standard source templates – Cite the right information in your records with access to powerful sourcing tools that let you document and rate each citation.
• Robust relationship calculator – Quickly calculate the relationships between any two people in your tree.
• Extended family birthday calendars – Easily create and share calendars that show family birthdays and anniversaries.
• Scanner support – Add photos to your tree directly from your scanner and organize them into categories at the same time.
• Extensive geographical migrations – View a person or family timeline with event locations, like births, marriages, residences and death, mapped geographically to show migration paths you can follow through time.
• Improved performance – faster load times and quicker performance across the application.

You can see more detail about these features and others here.

Family Tree Maker 2010 is available for purchase here.

As of Thursday July 16 we implemented a new hinting engine that affects Family Tree Maker 2008, 2009, and the forthcoming 2010. The new hinting engine is much faster and can handle more traffic than the old system. In addition to a selection of databases that include census records, vital records (birth, marriage, & death), and immigration records, the new hinting engine searches the vast Ancestry Member Trees collection rather than the older “One World Tree” data.

We’re continually working to improve all aspects of the Family Tree Maker experience.

• Friday, June 26th, 12:30pm  - Family Tree Maker demo at the Ancestry.com booth
• Saturday, June 27th, 12:30pm – Family Tree Maker demo at the Ancestry.com booth
• Sunday, June 28th, 11:00am – Getting the Most out of Family Tree Maker class
• Sunday, June 28th, 12:30pm – Famiy Tree Maker demo at the Ancestry.com booth

If you can make it, I’ll look forward to seeing you there!