For those who use the old search ui….

Posted by Anne Gillespie Mitchell on January 15, 2009 in Ancestry.com Site, Searching for Records, Site Status

For those of you that use the old search ui, you may notice that the links to the State and Country pages are now going to the new Card Catalog. First, be assured that your searches will still be in the old search interface, that has not been changed. So why did we do this… Read more

Another update

Posted by jhodnett on January 13, 2009 in Ancestry.com Site, Site Status

For those of you keeping up on the server problems we’ve been experiencing, I wanted to give another quick update.  It appears that earlier this afternoon we were able to get things stabilized on the site so that hopefully you are not getting any error messages or experiencing other problems.  To help further we will… Read more

Thanks for your patience…

Posted by jhodnett on January 13, 2009 in Ancestry.com Site, Site Status

As an update to our previous post, we wanted to reassure everyone that we are still very actively working on the server errors that are causing occasional site downtime for some customers. We have narrowed the problem down to a few possible causes, but still have additional testing and other work to do in order to… Read more

Recent Ancestry site downtime

Posted by jhodnett on January 12, 2009 in Ancestry.com Site, Site Status

We just wanted to quickly let everyone know that we’ve been experiencing some technical difficulties with our servers over the last 24 hours. Because of this you might experience error messages or portions of the site may be inaccessible. It is also possible that some pages, or parts of pages, may load more slowly for… Read more

Norton Tools problem with Enhanced Image Viewer resolved

Posted by Kendall on July 14, 2008 in Ancestry.com Site, Site Status

We have recently been working with Symantec, the makers of Norton Internet security products, on an issue one of their programs causes with our Enhanced Image Viewer.  If you are able to load an original image, but then your browser freezes or locks up and you have Norton Internet security products installed, Norton assures us… Read more