Articles About Site Status
Planned Maintenance this Friday morning
Our online Member Trees system continues to grow extremely fast. We are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows. As part of this effort, we will be upgrading some software on the servers that house this system. These servers also… Read more
Site Performance Update
I wanted to give everyone a quick update on a few of the changes that have been made to improve site performance over the past few weeks. We recognize we are by no means done. These represent our first set of improvements: 1. Compression: Across the site we’ve compressed the code that has to be… Read more
Planned Maintenance this Saturday morning (2/7)
I posted this week about last Saturday’s planned maintenance and the issues that ensued. Our data center provider has corrected the problem they experienced last week and will proceed with their planned maintenance this weekend. Maintenance will begin on Friday, 6 February 2009 at midnight (MST) and finish on Saturday, 7 February 2009 at 8:00… Read more
Site Maintenance last Saturday morning
Our data center provider performed routine maintenance on their infrastructure between midnight and 6am Saturday morning. Due to some unexpected issues that arose related to this maintenance, we took protective actions to take a bank of servers offline. Other companies hosted in that facility did the same. As a result, parts of our Ancestry sites… Read more
State and Country Pages
The state and country pages are once again available.We replaced the database server that supports these pages with a bigger, better one. So we are reasonably confident that this will solve the problem in the short term.We are also rewriting pieces of this code so that it become more efficient. The main change to increase… Read more
If you’re still experiencing site errors…
Though we had some server problems earlier this week, they were generally resolved by Tuesday, January 13th. We have seen some posts and emails from a few customers indicating that they are still experiencing problems, though. From everything we can see in our logs and reporting things should be stable on the site. If you are… Read more
For those who use the old search ui….
For those of you that use the old search ui, you may notice that the links to the State and Country pages are now going to the new Card Catalog. First, be assured that your searches will still be in the old search interface, that has not been changed. So why did we do this… Read more
Another update
For those of you keeping up on the server problems we’ve been experiencing, I wanted to give another quick update. It appears that earlier this afternoon we were able to get things stabilized on the site so that hopefully you are not getting any error messages or experiencing other problems. To help further we will… Read more
Thanks for your patience…
As an update to our previous post, we wanted to reassure everyone that we are still very actively working on the server errors that are causing occasional site downtime for some customers. We have narrowed the problem down to a few possible causes, but still have additional testing and other work to do in order to… Read more
Recent Ancestry site downtime
We just wanted to quickly let everyone know that we’ve been experiencing some technical difficulties with our servers over the last 24 hours. Because of this you might experience error messages or portions of the site may be inaccessible. It is also possible that some pages, or parts of pages, may load more slowly for… Read more
Here you will find informational, and sometimes fun, posts from the folks behind the scenes here at Ancestry.com. We hope you’ll notice just how passionate we are about family history and about the products we’re building to help connect families over distance and time.
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