Update about temporary site problems this morning

Posted by jhodnett on March 12, 2009 in Ancestry.com Site, Site Status

As an update to our previous post, we wanted to let everyone know that we have resolved many of the issues we were experiencing on the site this morning.  In general the homepage should load properly for you. The two temporary exceptions are the Quick Links and To-do sections.  For now, these two sections will… Read more

Temporary site problems

Posted by jhodnett on March 12, 2009 in Ancestry.com Site, Site Status

We wanted to let everyone know that we are having some temporary site problems this morning that we are actively working on.  The primary error you may notice is getting a message on the homepage when you are logged-in to the site stating “Everything has been removed from your page.”  We expect this and any… Read more

Site Maintenance Wednesday morning

Posted by Eric Shoup on February 24, 2009 in Ancestry.com Site, Site Status

The first two parts of our 3-part upgrade of the Member Trees system have completed without requiring any downtime.  As I have mentioned in previous posts, we are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows.  As part of this effort,… Read more

Site Maintenance Tuesday morning

Posted by Eric Shoup on February 23, 2009 in Ancestry.com Site, Site Status

The first part of our 3-part upgrade of the Member Trees system completed successfully on Friday without requiring any downtime.  As I mentioned last week, we are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows.  As part of this effort, we… Read more

Planned Maintenance this Friday morning

Posted by Eric Shoup on February 19, 2009 in Ancestry.com Site, Site Status

Our online Member Trees system continues to grow extremely fast.  We are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows.  As part of this effort, we will be upgrading some software on the servers that house this system.  These servers also… Read more

Site Performance Update

Posted by Eric Shoup on February 6, 2009 in Site Status

I wanted to give everyone a quick update on a few of the changes that have been made to improve site performance over the past few weeks.  We recognize we are by no means done.  These represent our first set of improvements: 1. Compression: Across the site we’ve compressed the code that has to be… Read more

Planned Maintenance this Saturday morning (2/7)

Posted by Eric Shoup on February 5, 2009 in Ancestry.com Site, Site Status

I posted this week about last Saturday’s planned maintenance and the issues that ensued.  Our data center provider has corrected the problem they experienced last week and will proceed with their planned maintenance this weekend. Maintenance will begin on Friday, 6 February 2009 at midnight (MST) and finish on Saturday, 7 February 2009 at 8:00… Read more

Site Maintenance last Saturday morning

Posted by Eric Shoup on February 3, 2009 in Ancestry.com Site, Site Status

Our data center provider performed routine maintenance on their infrastructure between midnight and 6am Saturday morning.  Due to some unexpected issues that arose related to this maintenance, we took protective actions to take a bank of servers offline.  Other companies hosted in that facility did the same.  As a result, parts of our Ancestry sites… Read more

State and Country Pages

Posted by Anne Gillespie Mitchell on January 28, 2009 in Ancestry.com Site, Searching for Records, Site Status

The state and country pages are once again available.We replaced the database server that supports these pages with a bigger, better one. So we are reasonably confident that this will solve the problem in the short term.We are also rewriting pieces of this code so that it become more efficient. The main change to increase… Read more

If you’re still experiencing site errors…

Posted by jhodnett on January 16, 2009 in Ancestry.com Site, Site Status

Though we had some server problems earlier this week, they were generally resolved by Tuesday, January 13th. We have seen some posts and emails from a few customers indicating that they are still experiencing problems, though. From everything we can see in our logs and reporting things should be stable on the site. If you are… Read more