Ancestry Member Trees Up and Running

Posted by Eric Shoup on May 20, 2010 in Site Status

It’s been a long day, but I am happy to report the Ancestry Member Trees are now functioning again. As I mentioned earlier, we were making some upgrades in the tree system last night and encountered bugs that took us many hours to work through. Our only solution was to take down the trees to… Read more

Unplanned Maintenance on Ancestry Member Trees

Posted by Eric Shoup on May 19, 2010 in Site Status

As an update to our previous post, we want to let you know that we are currently working on unplanned maintenance on the Ancestry Member Trees system. We expect family trees on Ancestry.com and its related international sites to be down for an extended period today. Be assured that the information in your family tree… Read more

Temporary Site Problems

Posted by Web Operations on May 19, 2010 in Site Status

We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

Intermittent Site Problems

Posted by Ancestry.com on March 5, 2010 in Site Status

We wanted to let everyone know that we are experiencing some intermittent site problems that have slowed down the site. We are actively working to resolve these issues and apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

Search is experiencing intermittent issues.

Posted by Anne Gillespie Mitchell on February 25, 2010 in Ancestry.com Site, Site Status

Our search has been experiencing intermittent technical issues this morning. We are working on the problem and apologize for any inconvenience this has caused. Update: We are also experiencing some intermittent technical issues with Ancestry Family Trees and are actively working to resolve them.  We hope to have everything resolved shortly.  Thank you again for… Read more

If you are still seeing the “Check back soon”

Posted by Web Operations on January 23, 2010 in Site Status

If you are still seeing the “Check back soon” page, try clearing your cache. To do this, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA. After clearing your cache, if you are still having difficulties, please email AncestryBlog@ancestry.com, and include your username and detailed information about your situation (including browser being used… Read more

Temporary Site Problems Resolved

Posted by Web Operations on January 22, 2010 in Site Status

Last night we experienced some temporary site problems on our home page. Our development and web operations teams worked on the problem overnight and it has now been resolved. We apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

We are experiencing technical problems with images in search results

Posted by on January 15, 2010 in Site Status

We are currently experiencing intermittent technical problems with the display of images within search results. This issue causes a delay of several seconds  in the “preview” of newspapers and other images within the search results, it also affects the loading of the image when you “hover” over the result title. It does not affect which results… Read more

problem resolved

Posted by Web Operations on December 27, 2009 in Site Status

We are pleased to inform everyone that the temporary site problem we experienced earlier has now been resolved.  Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

problem with international sites

Posted by Web Operations on December 27, 2009 in Site Status

We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.