Articles About Site Status
Search is experiencing intermittent issues.
Our search has been experiencing intermittent technical issues this morning. We are working on the problem and apologize for any inconvenience this has caused. Update: We are also experiencing some intermittent technical issues with Ancestry Family Trees and are actively working to resolve them. We hope to have everything resolved shortly. Thank you again for… Read more
If you are still seeing the “Check back soon”
If you are still seeing the “Check back soon” page, try clearing your cache. To do this, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA. After clearing your cache, if you are still having difficulties, please email AncestryBlog@ancestry.com, and include your username and detailed information about your situation (including browser being used… Read more
Temporary Site Problems Resolved
Last night we experienced some temporary site problems on our home page. Our development and web operations teams worked on the problem overnight and it has now been resolved. We apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.
We are experiencing technical problems with images in search results
We are currently experiencing intermittent technical problems with the display of images within search results. This issue causes a delay of several seconds in the “preview” of newspapers and other images within the search results, it also affects the loading of the image when you “hover” over the result title. It does not affect which results… Read more
problem resolved
We are pleased to inform everyone that the temporary site problem we experienced earlier has now been resolved. Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.
problem with international sites
We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.
Scheduled Site Maintenance Tonight, Wednesday Nov. 18
We want to let you know that the Ancestry.com and related Ancestry International sites will be down for about 4 hours for scheduled maintenance tonight (Wednesday, Nov. 18) through early Wednesday morning beginning at 11:30 PM Mountain Time (that’s 1:30 AM ET or 5:30 AM GMT). The Ancestry World Archives Project will only be available for offline keying. Thank you… Read more
Temporary Site Problems
We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.
Temporary Site Problems
We are experiencing some temporary site problems with our customer sign-up system. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible. Thank you for your patience.
Scheduled Site Maintenance Wed. October 28
We want to let you know that the Ancestry.com and related Ancestry International sites will be down for about 3 hours for scheduled maintenance on early Wednesday morning beginning at 1 AM Mountain Time (that’s 3 AM ET or 7 AM GMT). The Ancestry World Archives Project will only be available for offline keying. During… Read more
Here you will find informational, and sometimes fun, posts from the folks behind the scenes here at Ancestry.com. We hope you’ll notice just how passionate we are about family history and about the products we’re building to help connect families over distance and time.
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