It’s been a long day, but I am happy to report the Ancestry Member Trees are now functioning again. As I mentioned earlier, we were making some upgrades in the tree system last night and encountered bugs that took us many hours to work through. Our only solution was to take down the trees to… Read more
As an update to our previous post, we want to let you know that we are currently working on unplanned maintenance on the Ancestry Member Trees system. We expect family trees on Ancestry.com and its related international sites to be down for an extended period today. Be assured that the information in your family tree… Read more
We wanted to let everyone know that we are experiencing some intermittent site problems that have slowed down the site. We are actively working to resolve these issues and apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.
Our search has been experiencing intermittent technical issues this morning. We are working on the problem and apologize for any inconvenience this has caused. Update: We are also experiencing some intermittent technical issues with Ancestry Family Trees and are actively working to resolve them. We hope to have everything resolved shortly. Thank you again for… Read more
If you are still seeing the “Check back soon” page, try clearing your cache. To do this, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA. After clearing your cache, if you are still having difficulties, please email AncestryBlog@ancestry.com, and include your username and detailed information about your situation (including browser being used… Read more
Last night we experienced some temporary site problems on our home page. Our development and web operations teams worked on the problem overnight and it has now been resolved. We apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.
We are currently experiencing intermittent technical problems with the display of images within search results. This issue causes a delay of several seconds in the “preview” of newspapers and other images within the search results, it also affects the loading of the image when you “hover” over the result title. It does not affect which results… Read more