The first part of our 3-part upgrade of the Member Trees system completed successfully on Friday without requiring any downtime. 
As I mentioned last week, we are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows.  As part of this effort, we [...]

Our online Member Trees system continues to grow extremely fast.  We are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows.  As part of this effort, we will be upgrading some software on the servers that house this [...]

I posted this week about last Saturday’s planned maintenance and the issues that ensued.  Our data center provider has corrected the problem they experienced last week and will proceed with their planned maintenance this weekend.
Maintenance will begin on Friday, 6 February 2009 at midnight (MST) and finish on Saturday, 7 February 2009 at 8:00 [...]

Our data center provider performed routine maintenance on their infrastructure between midnight and 6am Saturday morning.  Due to some unexpected issues that arose related to this maintenance, we took protective actions to take a bank of servers offline.  Other companies hosted in that facility did the same.  As a result, parts of our Ancestry sites [...]

The state and country pages are once again available.We replaced the database server that supports these pages with a bigger, better one. So we are reasonably confident that this will solve the problem in the short term.We are also rewriting pieces of this code so that it become more efficient. The main change to [...]

Though we had some server problems earlier this week, they were generally resolved by Tuesday, January 13th. We have seen some posts and emails from a few customers indicating that they are still experiencing problems, though. From everything we can see in our logs and reporting things should be stable on the site.
If you are still [...]

For those of you that use the old search ui, you may notice that the links to the State and Country pages are now going to the new Card Catalog. First, be assured that your searches will still be in the old search interface, that has not been changed.
So why did we do this [...]

For those of you keeping up on the server problems we’ve been experiencing, I wanted to give another quick update.  It appears that earlier this afternoon we were able to get things stabilized on the site so that hopefully you are not getting any error messages or experiencing other problems.  To help further we will [...]

As an update to our previous post, we wanted to reassure everyone that we are still very actively working on the server errors that are causing occasional site downtime for some customers. We have narrowed the problem down to a few possible causes, but still have additional testing and other work to do in order to [...]

We just wanted to quickly let everyone know that we’ve been experiencing some technical difficulties with our servers over the last 24 hours. Because of this you might experience error messages or portions of the site may be inaccessible. It is also possible that some pages, or parts of pages, may load more slowly for [...]