Distributed Denial of Service Attack Neutralized

Posted by Scott Sorensen on June 17, 2014 in Site Issues, Website

Around 1:30 p.m. MT on Monday, June 16, 2014, attackers targeted Ancestry with a Distributed Denial of Service attack (DDoS). During the attack, Ancestry websites along with the Find A Grave website were clogged with massive amounts of bogus traffic that took the sites down. We want to apologize for the inconvenience this has caused Read More

New Year Update from Scott Sorensen

Posted by Scott Sorensen on January 14, 2014 in Site Issues, Website

  We increased our focus around our technology performance in the middle of last year, a journey that has our tech teams working very hard to improve our systems so we can provide a good site experience for our customers. We’ve made a lot of progress in this area and the performance of our site Read More

Temporary Site Problems with Search Functionality

Posted by Web Operations on June 30, 2011 in Site Issues, Website

We are experiencing some temporary site problems with our search functionality. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience. UPDATE AS OF JUNE, 30, 2011 AT 5:00 PM MT/7:00 Read More

Temporary Site Problems with Ancestry Member Trees

Posted by Web Operations on January 13, 2011 in Site Issues

We are experiencing some temporary site problems. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience. UPDATE AS OF JANUARY 13, 2011 AT 5:15 PM MT/7:15 PM ET We are Read More

Scheduled Ancestry.com Blog Maintenance (Tuesday, November 9)

Posted by Heather Erickson on November 9, 2010 in Site Issues, Website

We want to let you know that the Ancestry.com Blog will be down for about 4 hours for scheduled maintenance tonight (Tuesday, Nov. 9) through early Wednesday morning beginning at 9:00 PM Mountain Time (that’s 11:00  PM ET or 3:00 AM GMT). Additionally, the Ancestry.com Rootsweb Community will undergo scheduled maintenance for 12 hours starting at 9:00 PM Mountain Time Read More

Temporary Search Issues

Posted by Web Operations on May 21, 2010 in Site Issues

As many of you may have noticed, we are experiencing some search issues on our site. Though you may have experienced some login issues recently, this problem has been fixed and our development and web operations teams are now working hard on the search problem, which we hope to have resolved as quickly as possible. Read More