Distributed Denial of Service Attack Neutralized

Posted by Scott Sorensen on June 17, 2014 in Ancestry.com Site, Site Status

Around 1:30 p.m. MT on Monday, June 16, 2014, attackers targeted Ancestry with a Distributed Denial of Service attack (DDoS). During the attack, Ancestry websites along with the Find A Grave website were clogged with massive amounts of bogus traffic that took the sites down. We want to apologize for the inconvenience this has caused… Read more

New Year Update from Scott Sorensen

Posted by Scott Sorensen on January 14, 2014 in Ancestry.com Site, Site Status

  We increased our focus around our technology performance in the middle of last year, a journey that has our tech teams working very hard to improve our systems so we can provide a good site experience for our customers. We’ve made a lot of progress in this area and the performance of our site… Read more

An Update from Scott Sorensen – Chief Technology Officer

Posted by Scott Sorensen on October 7, 2013 in Site Status

It’s been a few weeks since I’ve provided you with an update on our site performance, so I wanted to take a step away from working with our team on our site to tell you about what we’ve been up to behind the scenes. As I mentioned in my last post, the amount of data… Read more

A Message from Scott Sorensen – Chief Technology Officer

Posted by Scott Sorensen on August 31, 2013 in Site Status

We understand the recent site issues have caused disruptions in service to you, our loyal customers. Given that a number of members have asked for more details about the problems we’ve been experiencing recently, I wanted to write a note to all our members to give you an update. First, let me emphasize that we… Read more

Temporary Site Problems with Search Functionality

Posted by Web Operations on June 30, 2011 in Ancestry.com Site, Site Status

We are experiencing some temporary site problems with our search functionality. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience. UPDATE AS OF JUNE, 30, 2011 AT 5:00 PM MT/7:00… Read more

Temporary Site Problems with Ancestry Member Trees

Posted by Web Operations on January 13, 2011 in Site Status

We are experiencing some temporary site problems. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience. UPDATE AS OF JANUARY 13, 2011 AT 5:15 PM MT/7:15 PM ET We are… Read more

Scheduled Ancestry.com Blog Maintenance (Tuesday, November 9)

Posted by Heather Erickson on November 9, 2010 in Ancestry.com Site, Site Status

We want to let you know that the Ancestry.com Blog will be down for about 4 hours for scheduled maintenance tonight (Tuesday, Nov. 9) through early Wednesday morning beginning at 9:00 PM Mountain Time (that’s 11:00  PM ET or 3:00 AM GMT). Additionally, the Ancestry.com Rootsweb Community will undergo scheduled maintenance for 12 hours starting at 9:00 PM Mountain Time… Read more

Issues with US 1850, 1860 Census and UK 1871 census.

Posted by Anne Gillespie Mitchell on October 4, 2010 in Ancestry.com Site, Searching for Records, Site Status

We are aware of the issues with the US 1850 and 1860 census as well as the UK 1871 census producing strange results in search and having bad links in online trees. We are working on resolving it as quickly as possible. Thank you for your patience. Update: The issue has been resolved, links and… Read more

Family Tree Maintenance Thursday Morning (July 8th at 12:00 AM MT)

Posted by jhodnett on July 7, 2010 in Ancestry.com Site, Site Status

The Ancestry.com Family Tree Service will undergo scheduled maintenance Thursday morning for about 3 hours beginning at about 12:00 AM Mountain Time (2:00AM Eastern or 11PM Pacific) During this time Ancestry Member Trees, OneWorldTree, some portions of My Canvas, the sections of the Home Page that are related to Member Trees, and the sections of MyFamily.com… Read more

Temporary Search Issues

Posted by Web Operations on May 21, 2010 in Site Status

As many of you may have noticed, we are experiencing some search issues on our site. Though you may have experienced some login issues recently, this problem has been fixed and our development and web operations teams are now working hard on the search problem, which we hope to have resolved as quickly as possible.… Read more