Ancestry.com Blog » Web Operations http://blogs.ancestry.com/ancestry The official blog of Ancestry.com Fri, 17 May 2013 00:13:26 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 Temporary Site Problems with Search Functionality http://blogs.ancestry.com/ancestry/2011/06/30/temporary-site-problems-with-search-functionality/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-site-problems-with-search-functionality http://blogs.ancestry.com/ancestry/2011/06/30/temporary-site-problems-with-search-functionality/#comments Thu, 30 Jun 2011 21:02:10 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=5979 Read more ]]> We are experiencing some temporary site problems with our search functionality. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience.

UPDATE AS OF JUNE, 30, 2011 AT 5:00 PM MT/7:00 PM ET/12:00 AM BST

We are pleased to inform everyone that we have restored the majority of the search functionality.  Our teams are continuing to work toward ensuring that you’ll be able to use the site’s search functionality without any issues. Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

UPDATE AS OF JUNE, 30, 2011 AT 5:25 PM MT/7:25 PM ET/12:25 AM BST

The temporary site problem we experienced earlier has now been resolved.  Your patience was truly appreciated as we worked through this issue. Thank you and happy searching!

]]> http://blogs.ancestry.com/ancestry/2011/06/30/temporary-site-problems-with-search-functionality/feed/ 80 Temporary Site Problems with Ancestry Member Trees http://blogs.ancestry.com/ancestry/2011/01/13/temporary-site-problems-with-ancestry-member-trees/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-site-problems-with-ancestry-member-trees http://blogs.ancestry.com/ancestry/2011/01/13/temporary-site-problems-with-ancestry-member-trees/#comments Thu, 13 Jan 2011 21:16:44 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=5343 Read more ]]> We are experiencing some temporary site problems. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience.

UPDATE AS OF JANUARY 13, 2011 AT 5:15 PM MT/7:15 PM ET

We are pleased to inform everyone that the temporary site problem we experienced earlier has now been resolved.  Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

]]> http://blogs.ancestry.com/ancestry/2011/01/13/temporary-site-problems-with-ancestry-member-trees/feed/ 502 Temporary Search Issues http://blogs.ancestry.com/ancestry/2010/05/21/temporary-search-issues/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-search-issues http://blogs.ancestry.com/ancestry/2010/05/21/temporary-search-issues/#comments Fri, 21 May 2010 22:01:45 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=3944 Read more ]]> As many of you may have noticed, we are experiencing some search issues on our site. Though you may have experienced some login issues recently, this problem has been fixed and our development and web operations teams are now working hard on the search problem, which we hope to have resolved as quickly as possible.

We apologize for any inconvenience this might cause and will keep you posted as we have more details. As always, thank you for your patience.

UPDATE AS OF MAY 21, 2010 AT 6:30 pm MT

We wanted to let everyone know that we are still actively working behind the scenes to get the search system fully functioning. Please note that this problem is intermittent, so you may still be able to do some searches while we continue to work on resolving the issue.

We’ll keep you posted as we have more details and appreciate your continued patience.

UPDATE AS OF MAY 21, 2010 AT 7:55 pm MT

We wanted to let you know the temporary search issue has now been resolved.  Again, we apologize for the inconvenience this might have caused and truly appreciate your patience through this situation.

If you have problems with searching on the site, try restarting your browser or clearing your cache. To clear your cache, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA.

]]> http://blogs.ancestry.com/ancestry/2010/05/21/temporary-search-issues/feed/ 396 Temporary Site Problems http://blogs.ancestry.com/ancestry/2010/05/19/temporary-site-problems-5/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-site-problems-5 http://blogs.ancestry.com/ancestry/2010/05/19/temporary-site-problems-5/#comments Wed, 19 May 2010 14:08:53 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=3924 We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

]]> http://blogs.ancestry.com/ancestry/2010/05/19/temporary-site-problems-5/feed/ 189 If you are still seeing the “Check back soon” http://blogs.ancestry.com/ancestry/2010/01/23/if-you-are-still-seeing-the-%e2%80%9ccheck-back-soon%e2%80%9d/?utm_source=rss&utm_medium=rss&utm_campaign=if-you-are-still-seeing-the-%25e2%2580%259ccheck-back-soon%25e2%2580%259d http://blogs.ancestry.com/ancestry/2010/01/23/if-you-are-still-seeing-the-%e2%80%9ccheck-back-soon%e2%80%9d/#comments Sat, 23 Jan 2010 22:51:16 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=2788 Read more ]]> If you are still seeing the “Check back soon” page, try clearing your cache. To do this, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA.

After clearing your cache, if you are still having difficulties, please email AncestryBlog@ancestry.com, and include your username and detailed information about your situation (including browser being used and URL of problem page), so we can help resolve any issues you are having.

Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

I can help resolve this issue if you will email me at AncestryBlog@ancestry.com.  An email will allow the Support Team to contact you directly so we can help you resolve this issue.

]]> http://blogs.ancestry.com/ancestry/2010/01/23/if-you-are-still-seeing-the-%e2%80%9ccheck-back-soon%e2%80%9d/feed/ 11 Temporary Site Problems Resolved http://blogs.ancestry.com/ancestry/2010/01/22/temporary-site-problems-resolved/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-site-problems-resolved http://blogs.ancestry.com/ancestry/2010/01/22/temporary-site-problems-resolved/#comments Fri, 22 Jan 2010 15:28:03 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=2783 Last night we experienced some temporary site problems on our home page. Our development and web operations teams worked on the problem overnight and it has now been resolved. We apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

]]> http://blogs.ancestry.com/ancestry/2010/01/22/temporary-site-problems-resolved/feed/ 74 problem resolved http://blogs.ancestry.com/ancestry/2009/12/27/problem-resolved/?utm_source=rss&utm_medium=rss&utm_campaign=problem-resolved http://blogs.ancestry.com/ancestry/2009/12/27/problem-resolved/#comments Sun, 27 Dec 2009 18:10:18 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=2669 We are pleased to inform everyone that the temporary site problem we experienced earlier has now been resolved.  Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

]]> http://blogs.ancestry.com/ancestry/2009/12/27/problem-resolved/feed/ 74 problem with international sites http://blogs.ancestry.com/ancestry/2009/12/27/problem-with-international-sites/?utm_source=rss&utm_medium=rss&utm_campaign=problem-with-international-sites http://blogs.ancestry.com/ancestry/2009/12/27/problem-with-international-sites/#comments Sun, 27 Dec 2009 17:14:31 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=2667 We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

]]> http://blogs.ancestry.com/ancestry/2009/12/27/problem-with-international-sites/feed/ 10 Temporary Site Problems http://blogs.ancestry.com/ancestry/2009/11/17/temporary-site-problems-4/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-site-problems-4 http://blogs.ancestry.com/ancestry/2009/11/17/temporary-site-problems-4/#comments Tue, 17 Nov 2009 18:15:45 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=2478 We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

]]> http://blogs.ancestry.com/ancestry/2009/11/17/temporary-site-problems-4/feed/ 81 Temporary Site Problems http://blogs.ancestry.com/ancestry/2009/10/29/temporary-site-problems-3/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-site-problems-3 http://blogs.ancestry.com/ancestry/2009/10/29/temporary-site-problems-3/#comments Thu, 29 Oct 2009 08:54:17 +0000 Web Operations http://blogs.ancestry.com/ancestry/?p=2354 We are experiencing some temporary site problems with our customer sign-up system. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience.

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