Past Articles

Temporary Site Problems with Search Functionality

Posted on June 30, 2011 in Ancestry.com Site, Site Status

We are experiencing some temporary site problems with our search functionality. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience. UPDATE AS OF JUNE, 30, 2011 AT 5:00 PM MT/7:00… Read more

Temporary Site Problems with Ancestry Member Trees

Posted on January 13, 2011 in Site Status

We are experiencing some temporary site problems. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience. UPDATE AS OF JANUARY 13, 2011 AT 5:15 PM MT/7:15 PM ET We are… Read more

Temporary Search Issues

Posted on May 21, 2010 in Site Status

As many of you may have noticed, we are experiencing some search issues on our site. Though you may have experienced some login issues recently, this problem has been fixed and our development and web operations teams are now working hard on the search problem, which we hope to have resolved as quickly as possible.… Read more

Temporary Site Problems

Posted on May 19, 2010 in Site Status

We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

If you are still seeing the “Check back soon”

Posted on January 23, 2010 in Site Status

If you are still seeing the “Check back soon” page, try clearing your cache. To do this, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA. After clearing your cache, if you are still having difficulties, please email AncestryBlog@ancestry.com, and include your username and detailed information about your situation (including browser being used… Read more

Temporary Site Problems Resolved

Posted on January 22, 2010 in Site Status

Last night we experienced some temporary site problems on our home page. Our development and web operations teams worked on the problem overnight and it has now been resolved. We apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

problem resolved

Posted on December 27, 2009 in Site Status

We are pleased to inform everyone that the temporary site problem we experienced earlier has now been resolved.  Again, we apologize for any inconvenience this might have caused and truly appreciate your patience through this situation.

problem with international sites

Posted on December 27, 2009 in Site Status

We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

Temporary Site Problems

Posted on November 17, 2009 in Ancestry.com Site, Site Status

We’re letting everyone know that we are having some temporary site problems that we are actively working to resolve. We apologize for any inconvenience this might cause. Thank you for your patience as we work through this issue.

Temporary Site Problems

Posted on October 29, 2009 in Site Status

We are experiencing some temporary site problems with our customer sign-up system. We apologize for any inconvenience this might cause. Our development and web operations teams are working on the problem and we will have it resolved as quickly as possible.  Thank you for your patience.