Past Articles

Temporary website problems earlier today (now resolved)

Posted on June 23, 2009 in Ancestry.com Site, Site Status

We experienced some temporary issues on the site earlier today that may have caused errors when trying to log in or when using other portions of the website.  We worked to resolve these problems as quickly as possible. We apologize for the inconvenience this may have caused.  We believe these issues lasted less than an… Read more

Coming Soon: A new way to connect with others researching your ancestors

Posted on June 19, 2009 in Ancestry.com Site, Site Features

Collaborating with others who are also researching your ancestors can provide truly amazing experiences.  Here are just a couple experiences I heard about from two Ancestry.com members in the last couple weeks. One member whose grandmother was adopted and had never known her mother was contacted by a descendant of his grandmother’s brother and his… Read more

Brief down time due to site maintenance

Posted on April 21, 2009 in Ancestry.com Site, Site Status

We just completed some site maintenance to replace a piece of faulty hardware and briefly experienced some unanticipated site down time because of this (roughly 1 AM Mountain Daylight time or 7 AM GMT).  This has now been resolved and we apologize for any inconvenience it may have caused.  If you had any troubles accessing… Read more

Scheduled site maintenance (8 April 2009, 1-3 AM MDT)

Posted on April 7, 2009 in Ancestry.com Site, Site Status

We just wanted to let everyone know that the Ancestry.com site will undergo scheduled maintenance on Wednesday, 8 April 2009, from 1 AM to 3 AM Mountain Daylight Time.  We do not expect this to cause any site problems or downtime, but it is possible that some portions of the site may be unavailable during… Read more

Some improvements to the online Messages feature

Posted on March 25, 2009 in Ancestry.com Site, Site Features

I had posted previously about our new online Messages feature and I just wanted to give an update about some improvements we’ve made to it, largely based on your feedback. The improvement I am most excited about is the addition of “Ancestor Links” in messages.  Some of the member trees on Ancestry.com are private and… Read more

Update about temporary site problems this morning

Posted on March 12, 2009 in Ancestry.com Site, Site Status

As an update to our previous post, we wanted to let everyone know that we have resolved many of the issues we were experiencing on the site this morning.  In general the homepage should load properly for you. The two temporary exceptions are the Quick Links and To-do sections.  For now, these two sections will… Read more

Temporary site problems

Posted on March 12, 2009 in Ancestry.com Site, Site Status

We wanted to let everyone know that we are having some temporary site problems this morning that we are actively working on.  The primary error you may notice is getting a message on the homepage when you are logged-in to the site stating “Everything has been removed from your page.”  We expect this and any… Read more

The new online Messages feature – A better way to connect with other members

Posted on March 12, 2009 in Ancestry.com Site, Site Features

I’d like to introduce the new online Messages feature that we added to the Ancestry.com site today. It is a great new way to connect with other members you come across on the site and replaces the email-based Ancestry Connection Service. First, if you haven’t ever connected with other Ancestry members I hope you find… Read more

Move A Pin and Other Mapping Improvements

Posted on February 5, 2009 in Family Trees

Just to introduce myself, I’m Jen Curry, a product manager here at Ancestry. Last month I started working full-time on the maps feature, which is why this post is coming from me instead of Kenny. As most of you know, last November we launched a new feature to Ancestry Member Trees which allows you to see the life… Read more

Improved RSS on the message boards

Posted on January 30, 2009 in Ancestry.com Site, Site Features

I just wanted to make a quick post to let everyone know that we’ve made some improvements to our RSS feed option on the message boards.  For those not familiar with RSS it stands for “Really Simple Syndication” and is essentially a standard way to get feeds or updates from a website (learn more on… Read more