At the end of July we launched our new Member Connect feature on Ancestry.com.  Since then we have been gathering feedback from members, analyzing how it has been used, and working to continue to improve it.  I wanted to review some enhancements that were added to Member Connect yesterday, as well as highlight a few [...]

This is a follow-up to my original post introducing Member Connect.  The area of the site with the most Member Connect features is family trees, so I wanted to give some more details and tips about those features.  I hope it is useful to those of you starting to test out this new feature in [...]

We hear from our members all the time that some of their most meaningful family history experiences have come from connecting with another Ancestry.com member who has rich information about one of their ancestors. That’s why we’re excited to announce the launch of Member Connect, a new feature that will make it easier than ever [...]

We experienced some temporary issues on the site earlier today that may have caused errors when trying to log in or when using other portions of the website.  We worked to resolve these problems as quickly as possible. We apologize for the inconvenience this may have caused.  We believe these issues lasted less than an [...]

Collaborating with others who are also researching your ancestors can provide truly amazing experiences.  Here are just a couple experiences I heard about from two Ancestry.com members in the last couple weeks.

One member whose grandmother was adopted and had never known her mother was contacted by a descendant of his grandmother’s brother and his family [...]

We just completed some site maintenance to replace a piece of faulty hardware and briefly experienced some unanticipated site down time because of this (roughly 1 AM Mountain Daylight time or 7 AM GMT).  This has now been resolved and we apologize for any inconvenience it may have caused.  If you had any troubles accessing [...]

We just wanted to let everyone know that the Ancestry.com site will undergo scheduled maintenance on Wednesday, 8 April 2009, from 1 AM to 3 AM Mountain Daylight Time.  We do not expect this to cause any site problems or downtime, but it is possible that some portions of the site may be unavailable during [...]

I had posted previously about our new online Messages feature and I just wanted to give an update about some improvements we’ve made to it, largely based on your feedback.
The improvement I am most excited about is the addition of “Ancestor Links” in messages.  Some of the member trees on Ancestry.com are private and to [...]

As an update to our previous post, we wanted to let everyone know that we have resolved many of the issues we were experiencing on the site this morning.  In general the homepage should load properly for you.
The two temporary exceptions are the Quick Links and To-do sections.  For now, these two sections will not [...]

We wanted to let everyone know that we are having some temporary site problems this morning that we are actively working on.  The primary error you may notice is getting a message on the homepage when you are logged-in to the site stating “Everything has been removed from your page.”  We expect this and any [...]