Around 1:30 p.m. MT on Monday, June 16, 2014, attackers targeted Ancestry with a Distributed Denial of Service attack (DDoS). During the attack, Ancestry websites along with the Find A Grave website were clogged with massive amounts of bogus traffic that took the sites down.
We want to apologize for the inconvenience this has caused and also thank you for your amazing support, as this may have interrupted some of your family history research. We understand how frustrating this can be for our customers, and please know that it was just as frustrating for us too. We appreciate your patience and support as we dealt with this unfortunate incident against Ancestry.
We have since neutralized the DDoS attack and our services have been up since 11:00 a.m. MT today. You should now be able to access all Ancestry and Find A Grave websites, though you may experience issues intermittently as we continue to work through bringing the sites back up to full capacity.
Your data was not compromised by this attack. This attack overloaded our servers with massive amounts of traffic but did not impact or access the data within those servers. No data was impacted in any way.
I would like to thank the Ancestry Web Operations team for working really hard throughout the night to restore the Ancestry and Find A Grave services and build the defenses necessary to mitigate future attacks of this sort. Our Web Operations team is closely monitoring the situation in case the attacks resume and we’re doing everything in our power to protect our websites from situations like this in the future.
Chief Technology Officer
UPDATE: June 24, 8:00pm MT
- DNA downloads of raw data have been restored.
- There are lingering issues with logging into RootsWeb, and with access and searching WorldConnect. We are working to restore this access tonight, but you may see some intermittent outages in the process.
UPDATE: June 24, 12:30pm MT
- The connectivity issues for Family Tree Maker (FTM) have been resolved. If you are still experiencing difficulties syncing FTM Mac, make sure you have the most current patch, shut FTM down completely (Command Button + Q), and reboot your machine to make sure that the DNS cache gets updated.
- Service to RootsWeb, MyFamily.com and Genealogy.com has been restored. (Note: While RootsWeb is up, we are aware of some issues with the WorldConnect database and are looking into this.)
UPDATE: June 23, 6:20pm MT
- GEDCOM files from Ancestry Member Trees are now available for download
UPDATE: June 21, 9:30am MT
- We appreciate your patience while we work to restore the MyFamily, MyCanvas, and Mundia sites following the DDoS attack on Monday. Please note we will be extending the retirement date on each and will have more details to share once these websites are brought back online. Stay tuned.
UPDATE: June 19, 11:30am MT
- Currently, the Ancestry websites seem to be performing well, but there may be intermittent issues over the next couple of days. If you are experiencing issues getting in, please try the search page directly at http://search.ancestry.com/
UPDATE: June 18, 2:46pm MT
- Sync and search features in Family Tree Maker (FTM) have been disabled until we’re certain that site stability has been fully restored. You can use FTM offline however. Our team is actively working on restoring these to full service.
- FindAGrave.com is back online