Comments on: Ancestry.com Focuses on Core Offerings http://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/?utm_source=rss&utm_medium=rss&utm_campaign=ancestry-com-focuses-on-core-offerings The official blog of Ancestry.com Mon, 01 Sep 2014 12:43:57 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: Janhttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-247945 Jan Thu, 28 Aug 2014 22:07:33 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-247945 Hi, I have sent several emails, as yet I have had no response. I have not been able to log into my Mundia account since this went wrong with your system. It is now only a month away till shut down, and I would like to be able to log into my Mundia account, fix a few things and then download a gedcom. Can someone please fix the problem, so I can do this??? Feeling very frustrated and annoyed at your broken promises :(

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By: Rant | pastsmithhttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-247515 Rant | pastsmith Tue, 26 Aug 2014 09:28:25 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-247515 [...] Which just rubs me the wrong way since they’re discontinuing part of their DNA program [Y-DNA and mtDNA tests]1. It was supposed to end Sept. 1, but they’ve extended the time until the end of September [...]

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By: Dee Brookshttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-247111 Dee Brooks Fri, 22 Aug 2014 20:47:38 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-247111 will we who have myfamily.com sites be able to import them into our ancestry.com sites?

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By: Jack McIlrathhttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-246956 Jack McIlrath Thu, 21 Aug 2014 15:21:34 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-246956 I have never believed in Class Action Suits, but what Ancestry has done would seem to be a good candidate for one.

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By: MyCanvas Finds a New Home in Alexander’shttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-246546 MyCanvas Finds a New Home in Alexander’s Tue, 19 Aug 2014 15:26:36 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-246546 [...] past June, we [Ancestry.com] announced that we were retiring the MyCanvas website and service in September [...]

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By: Kristiehttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-246424 Kristie Mon, 18 Aug 2014 16:45:50 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-246424 I have downloaded all of my dna tests, but I am unable to download the contact info (Username or email address) When I click on contact this user it says it is down for maintenance. I called customer support and they informed me this will never be fixed and I will never be able to get the information? I though we had til September 30th? How is this fair or legal?

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By: Jenniferhttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-245865 Jennifer Mon, 11 Aug 2014 23:39:56 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-245865 I am really annoyed that I cannot access Mundia, where I have a small tree. I will only put my tree on free sites and have been unable to access Mundia for a while. I refuse to have a full tree on Ancestry so they can make money from my hard work. I need to know how I can remove my information, securely, because I do not trust Ancestry to remove it in a way that my research doesn’t ever appear anywhere again. This has put me off adding any of my research to any site in the future.

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By: Janicehttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-245764 Janice Sat, 09 Aug 2014 19:53:57 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-245764 Is anyone else having trouble finishing their My Canvas books before the cut-off? I start teaching next week so my time is up. And then to think that I will never be able to order an extra copy or make any changes in the future! I am so frustrated! The My Canvas books are such a wonderful way to share and memorialize all the information gathered from Ancestry. I can’t fathom why that is not valued.

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By: Annegell Burton Mccantshttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-238989 Annegell Burton Mccants Sun, 20 Jul 2014 04:29:57 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-238989 I cannot believe that no one is mourning the unbelieveable loss of Genforum. In my opinion this is one of the most important genealogical tools that I use often to communicate with other genealogists. It has allowed me over the years to make several breakthroughs and I have met many researching “cousins” through my postings. As a teacher I referred my students to genforum and Rootsweb as a beginning tool in “investigating” their family heritage.This is by far the greatest loss from all of these cuts from a research standpoint and shows that ancestry.com management definitely does not understand genealogy and the research process. Shame on you.I feel the loss for the dedicated people who have invested so much of their time and knowledge building wonderful sites on My Family.com and, although I have not used it, clearly MyCanvas is important to many people. I only hope Rootsweb isn’t the next target to bite the dust!
I think these actions clearly show little concern in doing what is right for genealogy and for their customers. Yes, we will survive, but maybe I will see if I can survive for a while without ancestry.com to send a message. There is so much wonderful information out there now on other websites. FamilySearch, here I come. Please, don’t let the evil empire take you over or steal the information you worked so hard to collect and index and make available free to your loyal users. Users, not customers. -

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By: Julie Grextonhttp://blogs.ancestry.com/ancestry/2014/06/04/ancestry-com-focuses-on-core-offerings/#comment-238646 Julie Grexton Mon, 14 Jul 2014 22:23:16 +0000 http://blogs.ancestry.com/ancestry/?p=17607#comment-238646 I also am very disappointed with the decision to shut down all the myfamily websites.
I have maintained 3 family websites for over 14 years, and now all that family history will be lost. Exporting photos is simply not good enough.
Myfamily websites are very important to families as a repository of family addresses, photos, news, history and even family recipes.
Now with the click of a button, Ancestry is planning to destroy all that family history gathered over the past 15 years or so?

Several of my family website members were frequent contributors to the website as elders in the family, and all have now passed on. We will now lose their historical memories, comments on photos, news items, recipes etc. that they left with us on the family websites. We, and they, thought we would have these memories preserved on our websites for future generations to share.

It seems that Ancestry.com has moved away from their original goal of preserving family history to simply creating a profitable bottom line.

By canceling what to most of us were two of the most important aspects of Ancestry in gathering and telling our family story, (mycanvas being the other one) Ancestry is moving away from their original purpose.
I am most disappointed in Ancestry with this move, as I had always promoted them as being the best genealogical and family history source available. This no longer seems to be the case.

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