We’re proud of the variety of products we’ve created over the years that enable people to discover, preserve and share their family history. We recognize that there are a lot of ways that we, as a company, can make family history easier, more accessible and more fun for people all over the world. And we’re continually innovating to make it a reality.
We’re always looking to focus our efforts in a way that provide the most impact, while also delivering the best service and best product experience to users. To that end, we’ve decided to retire some of our services: MyFamily, MyCanvas, Genealogy.com, Mundia and the Y-DNA and mtDNA tests.
We will note that the AncestryDNA (autosomal) test is not affected by this change and will continue to be available as we continue to invest in this new technology. Only the y-DNA and mtDNA tests will be retired.
Starting September 5, 2014*, these services will no longer be available to access. Genealogy.com is the exception to the rule, and will continue in a slightly different form. If you are an active member or subscriber to one of these services, you will be contacted directly with details of how to transition the information you’ve created using these services.
We know these services have provided value to you. We think they’re pretty cool too, which is why this wasn’t an easy decision for us to make. In the end, it came down to priorities and we think our core offerings are a great place to spend our time and resources.
So here’s to revolutionizing family history, focusing on providing the best product experience we can offer and to the limitless possibilities that lie before us.
If you have any other inquiries, here are some frequently asked questions that might help:
* UPDATE JULY 1, 2014: Due to recent site issues, we will be extending the period that MyFamily, MyCanvas, Genealogy.com, Mundia, and the Y-DNA and mtDNA websites will be available. These sites will now retire on September 30, 2014. An email will be sent to all customers accordingly.
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[...] past June, we [Ancestry.com] announced that we were retiring the MyCanvas website and service in September [...]
[...] Which just rubs me the wrong way since they’re discontinuing part of their DNA program [Y-DNA and mtDNA tests]1. It was supposed to end Sept. 1, but they’ve extended the time until the end of September [...]