Comments on: An Update from Scott Sorensen – Chief Technology Officer http://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/?utm_source=rss&utm_medium=rss&utm_campaign=an-update-from-scott-sorensen-chief-technology-officer The official blog of Ancestry Thu, 28 May 2015 19:05:37 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: Barbarahttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-218641 Barbara Thu, 27 Mar 2014 20:21:17 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-218641 I just paid my 99.00 today and I already am experiencing difficulty. All the trees I try to view say temp. unavailable? This is not what I paid for. My six months means every day of six months or I expect a better value. Not good when I am disappointed the very first day. Geeez.

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By: Tim Dhttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-203925 Tim D Sun, 02 Mar 2014 01:26:01 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-203925 I’m having the same issues trying to use the search function. Am only able to view the information I’ve already found.
Calling the help line was not helpful, was on hold too long and never did get to speak with someone.

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By: Becky Wolfordhttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-192347 Becky Wolford Sun, 02 Feb 2014 03:10:15 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-192347 I am having all of the above issues and worse ! stringbeanannie hits all nails on the head. I can log in more quickly but all other problems occur and unable to sync to FTM. The app on my phone works but I now have duplicates upon duplicates… I almost need to start over ! I am in agreement that we need credit on our accounts as it appears we are all having the same issues. I will call customer support, again, but we need to be credited for these issues. Thank you all for the comments, you have all been very helpful and I am glad to know I am not alone in my frustrations.

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By: Nancy H. Settlehttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-186043 Nancy H. Settle Sun, 19 Jan 2014 04:18:55 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-186043 Reading all the above comments is very discouraging! I have been a member since at least 2001 and never had problems until recently. I have been inactive for a couple of months and since returning, I’ve run into several problems. When trying to compare or add info to my tree from others, I get no results when I try to combine info … but the worst thing is that when trying to view census, I get nothing but Blank/black pages of originals! I do get Ancestry.com version of what is there, but I usually want to interpret for myself, check data, etc …….
HELP!

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By: New Year Update from Scott Sorensenhttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-183408 New Year Update from Scott Sorensen Tue, 14 Jan 2014 17:15:00 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-183408 [...] I mentioned in a previous post, the type of updates that we’re making don’t happen overnight – they will take time. They are [...]

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By: Edward Steinerhttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-180386 Edward Steiner Wed, 08 Jan 2014 21:57:28 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-180386 This update was offered on October 7, 2013. It is now January 8, 2014. Not only I have not experienced any improvements with Ancestry.com, the site’s usability is, in fact, getting worse. I don’t intend to bail, but I would like to know when I can expect the site to once again provide value for my money?

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By: Kathy Hojnackihttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-174337 Kathy Hojnacki Fri, 27 Dec 2013 03:06:22 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-174337 I called support about a month and half ago and was told they were working on a fix for internet explorer users for the feature Review Member Tree hints. The problem is still present. Any time frame for when a fix could be available? I feel like I am wasting my time and money.

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By: Eddiehttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-162962 Eddie Sat, 30 Nov 2013 02:56:25 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-162962 This blog posting is a follow-up to an email I sent about a week ago. I haven’t been able to get the page to load of anything under my DNA tab. This started about a month or more back, around when a maintenance notice went out. It fails about 95% of the time.

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By: murphyscat1http://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-162838 murphyscat1 Fri, 29 Nov 2013 21:01:42 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-162838 No idea why, but all of a sudden the past few days, when I try to compare various family trees, the button to do so doesn’t work. Never had this problem until recently. Get some weird, unintelligible message regarding java on the lower left side of my screen. Java is supposedly properly installed on my computer, when I checked that.

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By: Delores Vegahttp://blogs.ancestry.com/ancestry/2013/10/07/an-update-from-scott-sorensen-chief-technology-officer/#comment-158229 Delores Vega Fri, 22 Nov 2013 20:24:55 +0000 http://blogs.ancestry.com/ancestry/?p=11987#comment-158229 None of my data entry is posting to my tree today. In addition, I keep getting a message that says my tree is not available. This has been happening for over a week. What is going on with Ancestry?

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