It’s been a few weeks since I’ve provided you with an update on our site performance, so I wanted to take a step away from working with our team on our site to tell you about what we’ve been up to behind the scenes.
As I mentioned in my last post, the amount of data that we host on the site, along with the complexity of the services we offer (trees, search, records, hinting, etc.), has led us to a point where we began to experience performance and stability issues with our site. In the past, we’ve been able to add hardware to keep up with needs, but now we have to make smart and purposeful changes to our infrastructure, which are taking time for us to execute.
This is a really big deal, and we have been putting a lot of focus on this issue across the entire company to make sure that we can deliver a fast, reliable experience to our customers and scale our technology to keep up with the growth that the company expects to have over the next 5 years and beyond. It has been all hands on deck to make sure we’re addressing the issues impacting our customers.
Site Performance and Stability Update
Though some of you may have felt the impact as we’ve been working behind the scenes, I want to point out that we’ve made some good strides in improving the site performance and stability. Some quick updates on how it’s going:
There is a lot more detail behind these two highlights – including network improvements, storage enhancements, and other updates to our sites – but I wanted to highlight the key things and let you know that we are fully committed to keeping a higher level of focus on performance and stability over the long-term to make sure that our systems are capable of what’s needed from them.
There may be some pain as we attempt to change the wings while the aircraft is in flight because we can’t shut the site down while we make these fundamental changes. This will take time over the coming months, but these changes are necessary and we will do everything we can to reduce the pain as much as possible.
Customer Communications Update
I also wanted to note that we’ve been building and updating a few tools to help communicate better with you around site issues. We’re just as frustrated as you are when site issues occur and we aren’t able to communicate fast enough to everyone. This is something that is top of mind for us and we’ve pulled together a few things to help keep communication more open with you.
I want to highlight a few – so you know where to expect site alert information from us moving forward.
Again, we appreciate your patience and understanding as we build an improved site experience for you. I’ll be posting again as I have more information to share.
Chief Technology Officer
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