Comments on: A Message from Scott Sorensen – Chief Technology Officer http://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/ The official blog of Ancestry Wed, 29 Jul 2015 11:44:03 +0000 hourly 1 http://wordpress.org/?v=4.2.2 By: Edward Kinghttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-218730 Fri, 28 Mar 2014 01:21:25 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-218730 My email address IS VALID. It works fine for anyone, except, apparently, Ancestry.com. (Of course, the Ancestry.com website doesn’t know how to do a basic check of email address validity!)

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By: Janethttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-190872 Wed, 29 Jan 2014 07:08:53 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-190872 Apparently you are still having issues with outdated technology. It is January 2014 and still basic functions aren’t working for me. Nothing has changed on my PC! I am loosing any confidence with ancestry in fact the search results are out of control. A year ago with less of my family info would produce hundreds of results. Now that more family members are in it will produce HUNDREDS of Thousands! I might as well be looking at census files by myself. WHAT THE HELL IS GOING ON?

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By: An Update from Scott Sorensen – Chief Technology Officerhttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-182861 Mon, 13 Jan 2014 19:30:29 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-182861 […] I mentioned in my last post, the amount of data that we host on the site, along with the complexity of the services we offer […]

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By: Garethhttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-176530 Wed, 01 Jan 2014 13:23:04 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-176530 With all respect, I have contacted Ancestry with details of my problems and Ancestry have failed to answer my emails.

Until or unless they can correct my problems then I shall not be renewing my subscription.

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By: Dodiehttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-164368 Wed, 04 Dec 2013 03:36:34 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-164368 There are serious problems with syncing a tree to 2014 FTM. No one at Ancestry is able to assist – always “we’ll send you an email with the instructions.” However, even going through the trouble of relinking my tree i still cant sync. Ancestry needs to concentrate on paying customers rather than throwing it open for all to have a free trial. Fix the problems – we pay dearly for this site!

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By: Linda Brookeshttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-148663 Wed, 30 Oct 2013 22:42:02 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-148663 Well the problems are still here no access to our trees, same old story from customer services, still offering free access despite the system not being able top cope – and what do the loyal customers get? a computer jargon ridden message from ancestry on here and even better when you ring customer services and sit on the line for 10 minutes waiting for a reply – they tell you all about the amazing records that you can access via ancestry!!!!!! Perhaps this is a feature only available to those accessing the system for free as those of us paying for a service and access cannot get anything.

Come on Ancestry start thinking about the customers you have now as we are the ones that will recommend the service or not as the case maybe! Remember we can make public our displeasure with the current state of things on the various social networks is this the way Ancestry want to be viewed?

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By: Alan Thompsonhttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-140687 Sat, 12 Oct 2013 06:45:27 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-140687 Like many of the other paying members on ancestry I cannot understand why free days are still being offerred whilst the level of availability of the system to members continues to deteriorate. I can only surmise that ancestry is in need of a new Chied Technology Officer.

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By: Athenahttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-137978 Fri, 04 Oct 2013 17:19:08 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-137978 It is becoming increasingly frustrating to work on Ancestry.com because either links are not available, recording information is deleted, and the multitude of other issues.

Maybe Ancestry.com should reimburse its members for services promised but not delivered. At this point, I would not recommend Ancestry.com due to the overwhelming technical problems.

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By: Long time userhttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-136392 Mon, 30 Sep 2013 04:36:56 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-136392 29 Sep 2013

Another weeked of down time, and crazy, wonky functioning, when it did function, but at least it didn’t last too long. The blue, and sometimes even red banners announcing problems are appreciated.

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By: Zachttp://blogs.ancestry.com/ancestry/2013/08/31/a-message-from-scott-sorensen-chief-technology-officer/#comment-133565 Mon, 23 Sep 2013 22:24:10 +0000 http://blogs.ancestry.com/ancestry/?p=11479#comment-133565 Whilst Scott’s comments, apologies and assurances over a complete architectural review are welcome and long overdue it is disappointing that no recompense for the significant down time and underperformance of the web resources and the almost complete non-functionality of FTM 2012 and FTM Mac 2 for larger trees. I spent several weeks of time trying to get either version working without success.

We were promised free updated features and bug-fixes through 2013 without anything of significance being delivered. Whilst early order discounts appear to have been offered to USA customers, we are yet to see either product even released in the UK. This is really unacceptable given the significant issues that were not addressed in the 2012/Mac 2 products.

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