Comments on: Family Tree Maker for Mac 2 Update Is Available

By: Katie Rowland

Katie Rowland — Mon, 15 Apr 2013 02:46:36 +0000

I posted earlier but I uninstalled and reinstalled FTM and tried to install the update again but the same thing happened. FTM crashed repeatedly, so I re-did the whole process and decided NOT to install this update. Now my FTM will not connect to the internet. Is there a way to connect back to the internet without it? I tried picking “Go Online” and nothing happens.

By: Katie Rowland

Katie Rowland — Fri, 12 Apr 2013 15:22:13 +0000

Had the same problem as JoAnne where I could not open Family Tree Maker at all after running the update. I’ve just tried uninstalling only to realize that my install disc must be at the house I have just moved from and I won’t be able to get it for a few days! Frustrating!! Everything had been working fine for me until I tried the update.

By: James

James — Mon, 08 Apr 2013 01:15:35 +0000

When will the crashing due to out of memory errors be solved?

Regards,

By: Word

Word — Sun, 24 Mar 2013 19:33:51 +0000

Have tried to download the Family Tree Maker for Mac 2 update – 21.2.3 by using the “install update” button within the program. It will not download – have tried multiple times. Would you please provide a web link so I can try the download from there.

Or…….After reading posts on this site, should I NOT update? Seems like there are problems!

By: John Shires

John Shires — Fri, 22 Mar 2013 12:23:02 +0000

The upgrade didnt work properly and kept unlinking my tree and many of the new features didn’t work. Helpdesk (after a week’s delay) advised that I uninstalled the program then re-insatll and ren the update which I did. This resolved some issues with the missing features but syncing takes forever and usually crashes. Is there a solution?

By: Morten Aasberg

Morten Aasberg — Sat, 16 Mar 2013 23:10:39 +0000

I’m also having the same issue as Karen K and Denita P. I’ve discovered that shutting down FTM2, and restarting it again, reestablishes the link to my ancestry tree. However the same issue comes again every time I close my lap-top. I find the whole scheme quite annoying in the long run, and hope there’s a solution to this somewhere…

By: Denita P

Denita P — Mon, 11 Mar 2013 20:06:35 +0000

I’m having an issue similar to the one that Karen K is having. I have deleted my tree and re-downloaded it from Ancestry, only to continue to get the message that FTMM is “unable to validate tree”. Any suggestions?

By: Trevor Thacker

Trevor Thacker — Mon, 11 Mar 2013 19:01:22 +0000

JoAnne, Suggestions for resolving the issue you are currently experiencing can be found here: http://ancstry.me/SAnaMV. Once you open the program, try running the update from the program menu.

By: Karen K

Karen K — Mon, 11 Mar 2013 00:50:56 +0000

FTM for Mac 2 has now decided to unlink my FTM tree from my ancestry.com tree, and each time I try to re-upoad my FTM tree to ancestry.com, it gets unlinked and says “unable to validate tree” and then states that there are no trees uploaded/synced. Have reported the problem via email, but is this a known issue?

By: JoAnne Kahnk

JoAnne Kahnk — Sat, 09 Mar 2013 04:48:17 +0000

Family Tree Maker for Mac 2 won’t open. Hasn’t for quite some time. I had given up on it. I would like to do the update, but it won’t open. Is there another way to do the update?