Comments on: Ancestry.com Introduces NEW Support Communities http://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/?utm_source=rss&utm_medium=rss&utm_campaign=ancestry-com-introduces-new-support-communities The official blog of Ancestry.com Sat, 23 Aug 2014 11:57:44 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: scwbcmhttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-68137 scwbcm Sun, 03 Feb 2013 14:19:15 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-68137 I had tried to sign in some time back and was not able to. I just checked again and now I am able to. I do still hope that the other boards will be kept as well. I appreciate the freedom of discussion and expression within the guidelines. I have not tried to use the new boards much yet so I do not have an opinion on them at this point. To those on the older boards, both volunteers, ancestry employees and responders I want to express my deep appreciation for all your help.

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By: scwbcmhttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-68136 scwbcm Sun, 03 Feb 2013 14:06:43 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-68136 Add me to the list of those not able to sign up or sign in to the new boards. I certainly hope ancestry will not eliminate any of the older boards or make any further changes until this is fixed. The boards are a vital part of the ancestry organization.

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By: Andy Hatchetthttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-67458 Andy Hatchett Wed, 30 Jan 2013 06:39:22 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-67458 Brian,

Thanks for responding. The whole site needs more of that from staff members on the boards. Sometimes it seems we are yelling into a black hole.

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By: bgriffinhttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-67347 bgriffin Tue, 29 Jan 2013 22:48:06 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-67347 Thanks Jim and everyone for sharing your feedback on our new Support Communities. I’d like to take this opportunity to respond to a few comments. First, it’s our intention to make this an open community for members of all experience levels focused on learning and sharing techniques for overcoming any roadblocks they experience during their family history research. We want all members to feel comfortable asking questions—from the basic, to those that might baffle an experienced user. To assist this growing community and some of our newest members, we’re working to introduce additional internal moderators along with a few external moderators, who will do their best to coach new members, and get them up to speed as quickly as possible on community etiquette and how best to get results.

We launched this community less than three months ago, so although we’re not at a mature state, we are growing and improving on a daily basis. Our new members have joined for all the right reasons—to learn more and to help others whenever possible. So we’re going to do our best to nurture this healthy community spirit. We recognize it’s an area that requires attention, and we plan to do just that.

And as we’ve noted on the Sign Up | Sign In page, we’re also looking to implement the ability to sign in using your existing Ancestry ID – but we’re just not there yet. We hope to have this capability in place later this year, along with a number of other program and platform enhancements.

Thanks for listening.
Brian
Ancestry Support Community Team

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By: Andy Hatchetthttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-64408 Andy Hatchett Fri, 25 Jan 2013 05:26:56 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-64408 @Jade #18

Game – Set – Match !!

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By: Jadehttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-64154 Jade Thu, 24 Jan 2013 06:31:33 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-64154 1) This is not new. It was announced back in November, 2012.

2) This is not a ‘community’. It is a dodgy Q&A message board.

3) The site is very badly organized. It needs topical subdivisions that can ~easily~ be found in a one-page menu.

4) The points and rating systems are patronizing, irrelevant and stupid, artifacts of the “MySpace” software. Eliminate them. Genealogical and technical issues are not solved by “voting.”

5) The pages are too cluttered to enable quick site navigation — such as to see if there was a response to a post. Eliminate the stupid profile photos/albums that take up screen acreage, another artifact of simplified “MySpace” software.

6) Agree with the separate sign-in issues. This is unnecessary and confusing, particularly since the message board is now displayed in an Ancestry.com ‘skin’ which will display when the viewer is ****already**** logged in.

7) If there is no ability to edit or delete posts, add these features.

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By: Larry Czarnikhttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-64148 Larry Czarnik Thu, 24 Jan 2013 05:46:59 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-64148 When you can sign in with your own existing ID I might visit. But a so many have said, why put a new forum up, unless Ancestry are tired of the old one complaining about the same things they keep on not fixing!

Ancestry. Wise up. Use the collective knowledge of the existing user support community and spend your time (and money!) fixing the things that continually get complained about in those existing forums.

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By: laura mateohttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-64127 laura mateo Thu, 24 Jan 2013 03:51:55 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-64127 i was expexcting to be able to find something of use to help me find family memebers. your search questions are pointless if you enter information trying to pin point where to look and you send me all over the place. i can’t even find clear records on people whose information i do know. i’m sorry but this site is bogus.

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By: oma2004http://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-63670 oma2004 Tue, 22 Jan 2013 07:47:15 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-63670 I am having difficulty locating WHERE on the new site one posts a new thread. When I use SEARCH to ask my question, I get so many hits, none of which are specific to my issue.

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By: shelli bumgarnerhttp://blogs.ancestry.com/ancestry/2013/01/13/ancestry-com-introduces-new-support-communities/#comment-63615 shelli bumgarner Mon, 21 Jan 2013 11:32:07 +0000 http://blogs.ancestry.com/ancestry/?p=9220#comment-63615 Im new at family and not good on a computer so this help ive been my dad is getting old so his mom so im i would like this done before my dad dies he got excited when i told him my sister is smarter then me and faster i will have her help me my dad just had triple bypass heart this means alot to our family thanks again

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