Comments on: Member Trees: Merge Duplicate People http://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/?utm_source=rss&utm_medium=rss&utm_campaign=member-trees-merge-duplicate-people The official blog of Ancestry.com Thu, 31 Jul 2014 23:10:09 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: jeannettehttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-213897 jeannette Wed, 19 Mar 2014 23:08:49 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-213897 Bill #28: Yes … this very same thing has/had been happening to me, especially since the first of the year! Ancestry.com kept on freezing up, lost my ability to log on to me Ancestry.com web page/tree, lost ALL my DNA information – could not log into my DNA page/results, etc.

So … I CANCELLED my subscription to Ancestry.com. I had/have read many blogs that are complimentary, and when Ancestry works, it works very, very well. But, lately, most especially since I have upgraded to Ancestry version 2014 – you have described my dilemma and aggravation just fine. Ancestry’s support person confirmed that they were cancelling my subscription within 5-7 days, well over three (3) weeks ago – and they did not cancel it! I have a confirmation number and put a credit ‘freeze’ on my charge account (see below)*

Must say, I do miss Ancestry and the ‘leaves’ with all the wonderful information provided, the sync ability between Ancestry and Family Tree Maker, etc. But, as stated above, the hassles I had/have gone through for at least three months just weren’t worth it to me.

One of the ‘excuses’ Ancestry gave me is that Internet Explorer upgraded my (and others) program with them to version 11! They sent me an email stating I should use Google Chrome with instructions on how to bypass IE 11; however, I had already tried this so-called solution many times already. I did attempt the fix spelled out in their email – didn’t work (again)!

In other words, my Ancestry.com subscription was not working! So, the only option left to me was to unsubscribe.

*One other point – if anyone does unsubscribe, check your credit card bill – I did – and have placed a credit ‘hold’ on Ancestry.com. They have/had been charging my account $19.99 each month since my upgrade; an upgrade I had paid $99.80 for in late September/early October – they have no explanation as to why I was being charged this monthly fee!! Heads up …

]]>
By: Barbhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-200968 Barb Sun, 23 Feb 2014 01:29:34 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-200968 I am having the same problem as David (39) and Scott (40). I just added some basic info to a person in my tree and for some reason, I now have that person’s info showing up in duplicate, but with now with three wives repeated and 7 children repeated x 3! I tried the merge option (which I have used successfully many, many times), but when I try to use ‘John Doe’ over again as my duplicate, it says that he has already been selected and won’t allow me to do that. Isn’t the duplicate person that you select quite often one and the same person, just inadvertently repeated?

]]>
By: Amyhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-175858 Amy Tue, 31 Dec 2013 00:45:06 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-175858 This DOESN’T WORK for merging people in DIFFERENT TREES. It only allows you to choose from people in the same tree. What are the chances of that?

]]>
By: scotthttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-144612 scott Mon, 21 Oct 2013 20:08:32 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-144612 I have the same issue as in post 39 by David. It shows people several times, but doesnt not let me merge them, telling me they are already selected.

]]>
By: Davidhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-135413 David Fri, 27 Sep 2013 12:16:04 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-135413 A useful feature, however my tree is showing my mother and her father twice, but when trying to merge them, it states the second person is already selected as person 1.

What can I do? Am I safe to delete one of them, or will both, and the whole tree go too?

]]>
By: Carl Eastvoldhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-114381 Carl Eastvold Tue, 13 Aug 2013 01:50:02 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-114381 How do you “Un-Merge” two people – when you’ve made a huge error (the name was the same – for one, there were no dates – but they now appear to be decades apart). Backing out on either of them will loose me a large group of ancestors.

]]>
By: Judyhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-66737 Judy Mon, 28 Jan 2013 18:39:32 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-66737 I was shown this merge key from a relative and began using it. The problem is that it merges the main persons info but when you look at relationships it has not merged the info of the spouse and children or siblings it duplicates it under the one name. So then I have to merge all of these people as well – very time consuming. Why can’t there be a list of all the relationship people (siblings, kids, spouses etc) and then let us check which to merge and which to add as an additional. Was really enjoying ancestry, but this duplicating problem has caused be hours of work – I’ve reduced my tree from 6,000+ people to 4,000+ but I still haven’t finished the duplication. HELP!!!

]]>
By: debbie (Turner) Stanley Hallhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-66170 debbie (Turner) Stanley Hall Sun, 27 Jan 2013 14:02:19 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-66170 I tried and it works, thank you I have a lot of duplicates. thank you again

]]>
By: Jacquelinehttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-63285 Jacqueline Tue, 15 Jan 2013 04:56:30 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-63285 HALLELUJAH!!!! This is the BEST Xmas present I’ve gotten in years. Thank you all sooooo much for this merge dups feature, makes my biggest buggaboo a minor problem now. Wow, thanks!

]]>
By: FalconEddyhttp://blogs.ancestry.com/ancestry/2012/12/07/member-trees-merge-duplicate-people/#comment-63107 FalconEddy Sat, 12 Jan 2013 20:33:03 +0000 http://blogs.ancestry.com/ancestry/?p=8833#comment-63107 Before attempting to merge duplicate names, you need to be absolutely sure that you haven’t created a different lineage off from both names. This could have a disastrous outcome on your Family Tree. Especially if one is the “correct” one, and THAT one ends up getting deleted as a result of the merge. NOTHING is bulletproof my friends. Be sure to backup FIRST at least in three places before attempting the merge. I believe in a belt AND suspenders as far as backups are concerned. Be fully aware this merge means that you’ll need to check ALL OF THE LINEAGE all the way down the tree on every branch to see what may be affected by merging each of these names. Fun, huh? When the people at Ancestry.com write these great updates, they inadvertently forget that sometimes people (and the old software) make errors, and making new features sometimes compounds these errors which may be unseen until it’s too late. The larger your tree is, the bigger the nightmare.

]]>