“Seeking Search Tips.” That one simple request sums up all that is wonderful about the just-launched Ancestry.com Support Community. Ask a question. Get an answer.
The Ancestry.com Support Community is just that: a place where community members can get answers from other members of the Ancestry.com community about how to use the site for research. And it’s all very public so anyone can read the questions and benefit from the answers.
Currently, questions range from how to order DNA to researching in the New York State Census and so many other topics in between. Search through the questions via the Get Help link at the top of any Ancestry.com page. Then select Ask the Community to go to the Community homepage .
You’ll need a login to ask a question or post a comment (note this login is separate from your Ancestry.com member login). If it’s your first time responding, select Sign Up and you’ll be prompted to create a Community-specific login. Once you’re logged in, you can ask questions or post responses to assist other Ancestry.com users.
So, about those search tips … if you’re as interested as I was in them, you’ll want to read the answers in the Getting Started section of the Support Community. And maybe, like I did, post your own (remember, if you’re posting, login to the Support Community first).
About Jeanie Croasmun
Jeanie Croasmun has been working at Ancestry.com while futilely attempting to prove the horse thief story in her family history for over seven years. During that time, she learned enough about her family to determine that the story is likely a great work of fiction. But the search continues ...