Comments on: AncestryDNA: Now Available to Order Online

By: valerie davies

valerie davies — Sun, 09 Dec 2012 22:34:14 +0000

I just went to the ad where one is invited to order an additional DNA test and thisbis right on my own ancestry page… It says and I quote “for Ancestry.com Subscribers”. Here is the problem. At this point it should indicate for U.S. SUBSCRIBERS ONLY. One has to scroll further down the page to see in very tiny print that you can not accept orders out side of the U.S. Perhap that would help everyone. Make it clear on top of the page in bold letters. Hope that helps.

By: Sheryl McGee

Sheryl McGee — Sun, 09 Dec 2012 17:18:55 +0000

Sent in my request for the $99 DNA and did not receive it. Why did some receive and some not? I have been an Ancestry member for years.

By: Aislynn

Aislynn — Sun, 11 Nov 2012 19:31:05 +0000

I received an invitation, but when I went to purchase – it said the product wasn’t available in Canada. Why would I get an invitation to a product I can’t have?

Thank you.

By: Helen

Helen — Fri, 02 Nov 2012 15:41:25 +0000

Is this available to UK residents? Thank you.

By: Sderkoch

Sderkoch — Thu, 01 Nov 2012 12:56:30 +0000

Trevor why is it different this time to get the kits to Canada? I received my original one on the invite list and got results back. Just does not make sense.

By: Don Lindale

Don Lindale — Thu, 01 Nov 2012 05:08:04 +0000

I ordered a DNA test for my Wife Carol Lindale (nee de Silva) and was advised that an invite would arrive. It hasn’t and now it is open to the public at $129 – my order was at $99. What is happening?

Don Lindale

By: Bob Scales

Bob Scales — Wed, 31 Oct 2012 20:06:36 +0000

I too received the original DNA email saying the invite was coming but assume that because I am in Canada they did not send out the actual invite. It would be great if Ancestry extended the original $99 offer to those of us who are members in Canada as soon as they have resolved the issues in supplying the test to us. Thanks.

By: Trevor Thacker

Trevor Thacker — Mon, 29 Oct 2012 21:15:29 +0000

If you were originally on the invite list and an Ancestry subscriber but never received the invite, call us toll free at 1-800-262-3787 and we’d be happy to help!

By: Talia

Talia — Mon, 29 Oct 2012 15:55:31 +0000

I got this offer but when I went to the website I was told -
Sorry, this invitation is not valid.

This invitation to order an AncestryDNA test can only be used by the intended recipient. However, if you are not currently on our invite list, you can request an invitation here.

But I clicked on the link in the invitation…

Additionally, there is no information on WHAT this test tests… how is it different than the one I already purchased? And lastly, I have gotten so many messages of DNA connections through my Jewish ancestry that no one can trace to how we are related… thus I think there are still flaws with the eastern European Jewish results…

By: Marilyn Hawes

Marilyn Hawes — Mon, 29 Oct 2012 01:55:43 +0000

I’m very disappointed to read that all invitations have already been sent out. I am a member who applied months ago maybe a year ago when the offer was first made and have not gotten my invitation yet. As a member of Ancestry, I do hope you will expedite invitations and test kits/results to those of us overlooked.