Comments on: Family Tree Maker for Mac Connection Problems Resolved http://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/?utm_source=rss&utm_medium=rss&utm_campaign=family-tree-maker-for-mac-connection-problems-resolved The official blog of Ancestry.com Thu, 18 Sep 2014 16:51:21 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: Kathyhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-163788 Kathy Mon, 02 Dec 2013 12:31:35 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-163788 I just purchased a Mac desktop. I am a long-time contributor to Ancestry.com.

I am very discouraged after reading these comments that FTM for the Mac is worth the problems.

]]>
By: julien Brownhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-62479 julien Brown Fri, 04 Jan 2013 19:54:28 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-62479 I bought and downloaded FTM 2010 for Mac sometime ago to my UK MAC computer, but I cannot get it to connect to the internet despite following all your instructions as listed on the web. Version no is 19.2.3.246 and the product code is 046829f00. In addition to not being able to connect it to the internet the programme keeps crashing. Can you please offer advice as to how to solve the problems, or is it a programme malfunction.
My operating system is OS X 10.8.2

Regards
Julien

]]>
By: Wayne Morganhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56931 Wayne Morgan Thu, 06 Sep 2012 21:28:13 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56931 Thanks for the new update for FTM2 for Mac. I had great hopes that you have solved a huge problem with the software that I have experienced since initially purchasing the initial FTM2 for Mac in January 2012.

Less that 15 minutes ago, I downloaded the new update and installed it, this went fine. Next I did a file compact until I received the 0.00% notification. So I thought great, then I started the search for duplicate persons. Less than 65% into the first pass, crash down goes your latest and greatest. I am now into 8 months of new versions and you just cannot seem to fix this problem. Every time I get this crash, my MAC sends the crash data to Apple and it is always thread 10 of FTM2 that crashes. Is Apple sending this crash data to you. It not, tell me how to send it and you will get it. I am sick and tired of this system crashing!!!!

I would appreciate a telephone call from your developer to explain to me why you cannot test and locate this problem. I was a systems programmer/developer for ALCOA in the late 1960-1970′s and if I had produced software of your quality, I would have been fired. I spent 10 years working in systems development and just cannot understand why you cannot figure out the problem.

Wayne Morgan

]]>
By: Dale Monceauxhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56897 Dale Monceaux Tue, 04 Sep 2012 16:18:24 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56897 My apologies for being rude, but this is one screwed-up company. First, the problem with Internet access for Mac versions of the software are reported for months before a solution is published.

Now that a “solution” is published it instructs you to:
—-
We are pleased to announce that the Internet connection issues people have been experiencing with Family Tree Maker for Mac have been resolved. To get the update, close out of Family Tree Maker; then reopen the application. You’ll be notified that an update is available. Click Install Update. When the installation is complete, you may need to log in to your Ancestry account again. You can do this in the Web Dashboard on the Plan workspace. If your connection still doesn’t seem to be working, make sure the software is set to go online. You can do this by selecting Go Online from the File menu.

If you aren’t prompted to install an update, please go to the Family Tree Maker menu and select Check for Updates.

—-
Well the auto Install Update doesn’t work as stated. So, I reverted to the Family Tree Maker menu and select “Check for Updates”. Problem again, there is no such selection available.

Digging through customer comments I found a 1-800 number. I called and selected option 2 in the voice mail only to be bounced back to the same instructions to select option 1 or 2. In frustration is selected option 1, which doesn’t pertain to my problem but was the only option that worked. Well, I have been on hold for 30 minutes, still no help. When a customer support person name Merrill finally answered the phone he couldn’t here me, though I could hear him clearly. So, it appears that their phone support is as dysfunctional as the software.

It appears that my only solution will be to request a refund for the cost of the software and the subscription to the Ancestry.com for the months since the service went down. It is odd that the software doesn’t work but the monthly billing still does.

]]>
By: Randelynhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56773 Randelyn Tue, 28 Aug 2012 03:07:54 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56773 Thanks for the update.

family trees

]]>
By: Jason Morgan IIhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56697 Jason Morgan II Wed, 22 Aug 2012 14:15:47 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56697 I just got the opportunity to find out if my tree would work. Nevertheless informs me i will not have a net connection. While I know they worked to end the difficulties, they’re not completely resolved. I’m a bit frustrated. Might be contacting them tomorrow.

]]>
By: Jennifer L DEANhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56577 Jennifer L DEAN Fri, 10 Aug 2012 20:39:38 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56577 I bought the update to Mac FTM back in June, I never got around to using the original, then read the blog about all the problems. Now I’m too chicken to install it. Even though I’ve been on Ancestry.com for years, I really know nothing about computers and most of the info given is way over my head. For example, I’m not even sure what browser I’m using, honestly I don’t even know what a browser is. it might be Google Chrome, if that’s even a browser.
I really only know how to use Ancestry,com, and to be honest I ‘m not interested in why it doesn’t work, or even how to make it work. I bought the
Companion book, too. Will you have updates, if needed, for it?
Could you just put an announcement on Ancestry’s homepage when its safe enough for computer illiterate people like me to use?
I hope you get it fixed, from what little I saw of the original, its a neat
program and I’d really like to use it.
Thank you, Jennifer
PS When its fixed, and you’re not busy :) , is there any way you can make the print zoom, like on Ancestry.com? I am visually impaired, so I didn’t use the first version because I couldn’t read the print; the page itself would zoom,
but not the print. Recently, I found the Mac’s Universal Access “magnifier”, it helps, but its really a pain to use. And if you’re really bored, could you make the tabs and bar/strip thing across the top zoom when everything else. I hate to be a bother, but its such a b**** getting old. And since the population is getting older, and most of your users are probably older (who else has the time to do this), then others might appreciate being able to zoom everything. Thanks again.

]]>
By: DB Fosterhttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56492 DB Foster Wed, 01 Aug 2012 15:30:48 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56492 This problem is far from solved with a lot of Mac users.

]]>
By: Monikahttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56472 Monika Tue, 31 Jul 2012 08:31:46 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56472 ….and that is why I am not purchasing the FTM!

]]>
By: christinehttp://blogs.ancestry.com/ancestry/2012/07/19/family-tree-maker-for-mac-connection-problems-resolved/#comment-56457 christine Sun, 29 Jul 2012 23:56:25 +0000 http://blogs.ancestry.com/ancestry/?p=7931#comment-56457 Hi Huskergma,
Just to answer your question. I know my newly sorted FTM version1(2010) was working fine on the evening of the 26th July. I was busy all evening on Ancestry, without any problems.
Then again, I am using version1 (2010.) There seems to be a huge difference in user experience between the 2 versions. I have read there has been a lot of bugs with the 2012 version. One of the reasons why I have held off upgrading.

]]>