Comments on: Temporary Online Issues with Family Tree Maker for Mac – All Versions

By: Sally Kemp

Sally Kemp — Sat, 02 Mar 2013 14:59:19 +0000

I just purchased this software solely because I wanted the sync features, but I have not been able to establish an internet connection. I WANT MY MONEY BACK! I would rather not throw $69 into the trash can.

By: Christopher Grant

Christopher Grant — Mon, 25 Feb 2013 13:31:04 +0000

If it’s not one thing it’s another with this application.

Crashing now occurs not only on exporting of any large pdfs but 50% of the time on compacting (over about a weeks time and perhaps 150 times tried).

Stay away from this application if you can.

By: Grant

Grant — Sun, 28 Oct 2012 15:59:42 +0000

Same issue as Steve D. Running 19.2.3.246 and no access to the internet through FTMFM. Is there an update out there that can be accessed other than through FTMFM?

By: Steve Davidson

Steve Davidson — Sat, 20 Oct 2012 22:05:15 +0000

Still twiddling my thumbs here. I don’t get prompted for an upgrade (I’m on 19.2.3.246) and when I go to the Family Tree Maker menu I DON’T HAVE A CHECK FOR UPDATES option!

BAD SOFTWARE. BAD CUSTOMER SUPPORT.

By: Christopher Grant

Christopher Grant — Sun, 23 Sep 2012 07:45:23 +0000

I literally just bought, installed, and updated this app with the same issues that’s been reported here. After a couple hours of issues I started searching for a solution which eventually led me here (hard to find!).

Just wanted to report this issue is still happening as it’s apparently been over 2 months since this was first reported.

By: James Foster

James Foster — Tue, 18 Sep 2012 21:22:11 +0000

“If you aren’t prompted to install an update, please go to the Family Tree Maker menu and select Check for Updates.”

Okay, and what if we do that and we *still* don’t get the update?

By: gifts for business

gifts for business — Tue, 21 Aug 2012 08:36:44 +0000

I’ve been looking everywhere for this fix! Thanks!

By: Gary

Gary — Sat, 28 Jul 2012 03:19:52 +0000

I agree with Stephen. It would be good if the error message would give you a hint on what the problem is – not just say there is a sync error. I still can’t sync and it’s very frustrating.

By: Stephen Scott

Stephen Scott — Fri, 27 Jul 2012 23:16:11 +0000

For the upteenth time has tried everything ancestry.com has said to do. Nah, no such luck at all. Not on my MacBook Pro or my MAC Mini, either one. Also, used a DSL modem, and tried on cable modem. Nothing is working. Just tried a few minutes ago to sync and still getting the same error. SYNC ERROR!!!!! Can’t someone up there fix this, if not then find someone who can. As some of the others my data has been corrupted also. Don’t know how much has been lost, but having to go completely back through the tree to see. What are waste of time this, when it’s not my fault. My Sub is up for renewal in 90 days, at this point don’t know if it’s worth staying with or not. Especially, if this is going to keep happening. I’ve never had a problem from any other company that took this long to fix. It totally makes no sense. You sure you people don’t work for the federal government??

By: Andrea

Andrea — Mon, 23 Jul 2012 19:16:16 +0000

134,152 I still cannot sync. Very disappointed.