Comments on: Temporary Online Issues with Family Tree Maker for Mac – All Versions http://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/?utm_source=rss&utm_medium=rss&utm_campaign=temporary-online-issues-with-family-tree-maker-for-mac-all-versions The official blog of Ancestry Fri, 31 Oct 2014 15:54:13 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: John Hedrickhttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-117088 John Hedrick Mon, 19 Aug 2013 15:57:07 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-117088 As a long term subscriber to Ancestry – and new purchaser of FTM-MAC2 I’m APPALLED by the shabby technology and support for this product. It will force me to terminate use of Ancestry-Upgrades — and certainly share this horrible experience with others.

]]>
By: Bruce Morrisonhttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-110003 Bruce Morrison Mon, 29 Jul 2013 03:24:02 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-110003 It’s now July 28 – You just think it’s fixed [july 19th blog] can’t register , just purchased fot 69$ ftm for mac2 [or work in browser] for that price I feel ripped off

]]>
By: Sally Kemphttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-71671 Sally Kemp Sat, 02 Mar 2013 14:59:19 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-71671 I just purchased this software solely because I wanted the sync features, but I have not been able to establish an internet connection. I WANT MY MONEY BACK! I would rather not throw $69 into the trash can.

]]>
By: Christopher Granthttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-70491 Christopher Grant Mon, 25 Feb 2013 13:31:04 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-70491 If it’s not one thing it’s another with this application.

Crashing now occurs not only on exporting of any large pdfs but 50% of the time on compacting (over about a weeks time and perhaps 150 times tried).

Stay away from this application if you can.

]]>
By: Granthttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-58177 Grant Sun, 28 Oct 2012 15:59:42 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-58177 Same issue as Steve D. Running 19.2.3.246 and no access to the internet through FTMFM. Is there an update out there that can be accessed other than through FTMFM?

]]>
By: Steve Davidsonhttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-57741 Steve Davidson Sat, 20 Oct 2012 22:05:15 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-57741 Still twiddling my thumbs here. I don’t get prompted for an upgrade (I’m on 19.2.3.246) and when I go to the Family Tree Maker menu I DON’T HAVE A CHECK FOR UPDATES option!

BAD SOFTWARE. BAD CUSTOMER SUPPORT.

]]>
By: Christopher Granthttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-57067 Christopher Grant Sun, 23 Sep 2012 07:45:23 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-57067 I literally just bought, installed, and updated this app with the same issues that’s been reported here. After a couple hours of issues I started searching for a solution which eventually led me here (hard to find!).

Just wanted to report this issue is still happening as it’s apparently been over 2 months since this was first reported.

]]>
By: James Fosterhttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-57037 James Foster Tue, 18 Sep 2012 21:22:11 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-57037 “If you aren’t prompted to install an update, please go to the Family Tree Maker menu and select Check for Updates.”

Okay, and what if we do that and we *still* don’t get the update?

]]>
By: Garyhttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-56434 Gary Sat, 28 Jul 2012 03:19:52 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-56434 I agree with Stephen. It would be good if the error message would give you a hint on what the problem is – not just say there is a sync error. I still can’t sync and it’s very frustrating.

]]>
By: Stephen Scotthttp://blogs.ancestry.com/ancestry/2012/07/13/temporary-online-issues-with-family-tree-maker-for-mac-all-versions/#comment-56432 Stephen Scott Fri, 27 Jul 2012 23:16:11 +0000 http://blogs.ancestry.com/ancestry/?p=7905#comment-56432 For the upteenth time has tried everything ancestry.com has said to do. Nah, no such luck at all. Not on my MacBook Pro or my MAC Mini, either one. Also, used a DSL modem, and tried on cable modem. Nothing is working. Just tried a few minutes ago to sync and still getting the same error. SYNC ERROR!!!!! Can’t someone up there fix this, if not then find someone who can. As some of the others my data has been corrupted also. Don’t know how much has been lost, but having to go completely back through the tree to see. What are waste of time this, when it’s not my fault. My Sub is up for renewal in 90 days, at this point don’t know if it’s worth staying with or not. Especially, if this is going to keep happening. I’ve never had a problem from any other company that took this long to fix. It totally makes no sense. You sure you people don’t work for the federal government??

]]>