Comments on: Five Steps to Doing Genealogy Research Like A Pro

By: BEE

BEE — Mon, 30 Jan 2012 12:59:56 +0000

Internet Explorer might be ancestry’s favorite, but it’s not mine. I use Firefox almost exclusively. I think the “problems” are with ancestry, not Firefox.
I’ve found the response to my emails always prompt and thorough, but it seems their solution is to go to a link “How can I optimize my Ancestry.com experience?” which tells me – “check your settings”, which basically means {to me} “it’s your fault, not ours”, rather than admitting that some particular issue really is a problem.
Since most of my “issues” are minor, and ancestry’s answers don’t help {me} much, I guess I’ll just have to live with them until someone decides something really is a problem, and corrects it.

By: Genealogy Records

Genealogy Records — Mon, 30 Jan 2012 12:55:12 +0000

I have recently been checking for some background information and found a very useful and informative website http://www.everify.com

By: Monika

Monika — Sat, 28 Jan 2012 21:57:11 +0000

#23
By the way, in case that helps: I have Internet Explorer 8 on my main computer, which, for years, ancestry.com has told me is their favorite!

By: Monika

Monika — Sat, 28 Jan 2012 21:47:41 +0000

#23
Yes, I have the samae problem when printing a profile page. Called tech support about three months ago and they told me that they are aware of this and “are working on it”. Called them back last month and they suggested I switch my browser to Firefox. Did so on my laptop. So, now I can print beautiful profile pages from my lap top and the one’s on the main computer still look like crap. So, I will switch to Firefox there too.

By: swayaminfotech

swayaminfotech — Sat, 28 Jan 2012 10:54:22 +0000

Great….

By: Andy Hatchett

Andy Hatchett — Fri, 27 Jan 2012 02:42:55 +0000

Andy is here but…
Andy never prints from the online trees-only from my genealogy program (The Master Genealogists) so has no help to offer other than to suggest maybe posting on the Member Trees Message Board. Perhaps Russ or someone there can be of help.

Sorry.

By: Jade

Jade — Fri, 27 Jan 2012 02:28:05 +0000

Does not do any good to do quality research, enter documented data in tree together with evidence citation, if Ancestry Engineering comes along and decides to replace a displayed death date with a stupid erroneous graphic.

Grrrrrrrrrr…….

By: Long time member

Long time member — Wed, 25 Jan 2012 23:17:39 +0000

Since we all agree Christa’s blog is a good one, but we are going off topic, is anyone having a problem with printing on the family trees? Or any other problem with the revised trees?

I have called them without getting a satisfactory answer, although they gave me a good amount of time. Emailing customer support does seem to help for anything so I usually forget that.

Andy usually knows where to go to get some info. Are you there, Andy?

Thanks.

By: MBritt

MBritt — Wed, 25 Jan 2012 03:24:14 +0000

Whats wrong with the people that run Anc. they just keep adding things to the site to try and help us and all it does is slow everything down you have to push more icons to do the same thing we were doing before….just give us what we pay for, records to look up…..duh

By: Heather

Heather — Wed, 25 Jan 2012 02:55:37 +0000

Crista,
Wonderful video. Thank you for sharing. Can’t wait to see the spreadsheet you will be uploading.