Comments on: Family Tree Maker for Mac 2 – Free Update

By: Christine

Christine — Thu, 26 Jan 2012 17:14:45 +0000

Does FTM for Mac 2 have real Unicode support? I already own the PC version and every export from it doesn’t have my Chinese characters. Similarly any download and subsequent import of my online tree to FTM doesn’t retain the Chinese characters either! This is extremely frustrating and I need a program that doesn’t pick and choose parts of my work it likes and doesn’t like, I need people’s names as they are in native language. Please tell me if this is resolved in the Mac version. We need true language support! My tree is not English-only, as I’m sure a million other people’s trees are not either.

By: karen

karen — Thu, 26 Jan 2012 01:29:48 +0000

Ok, my pc died and I now have a IMAC, I ordered the ftm for MAC but do I want it when it gets here or do I send it back? please send me your thoughts, it is hard enough when your computer crashes but then now I have to worry about flaws in the new FTM program… gee it was so easy when I started and FTM was small and easy. Right now based on what I am reading I need to send back asap the new mac FTM. thanks

By: Michelle Pfister

Michelle Pfister — Thu, 26 Jan 2012 00:39:48 +0000

#26 Anne,
Thank you for mentioning your positive experience. Customers who are having success typically don’t list their experience, so we only see the challenges here. The wide majority of our users have a very positive experience with the software and with TreeSync. Thanks for sharing!

IF YOU ARE EXPERIENCING DIFFICULTIES WITH FAMILY TREE MAKER
Please contact our toll-free support at 1-800-ANCESTRY (262-3787). They will be able to provide you with help specific to your hardware setup.

#5 Karen,
To run Family Tree Maker on your MacBook Air, you have two options: 1) You can run your existing software (Family Tree Maker 2012) on two home computers. This would require you to setup your MacBook Air to run Windows using a product such as Parallels or Vmware Fusion. Then, you could install Family Tree Maker 2012 and run it on both your PC and Mac. 2) You can purchase Family Tree Maker for Mac 2, and install it directly on your Mac.

#9 Agnes,
I’m sorry to hear that you’ve had trouble downloading your tree. There were some Ancestry.com tree outages last week that may have affected your ability to download. The tree system is working, so please try again. If for some reason you are still experiencing trouble, please contact our toll-free support at 1-800-ANCESTRY (262-3787).

#18 Kelly,
Thank you for the specific information. I will pass this on to the development team. Thanks!

#20 Margaret,
I’m not aware of any Family Tree Maker advertising that would get in the way of work on Ancestry.com. That would be very frustrating if it were the case. Can you provide me with more information? Where do you see the pop-up?

By: Michelle Pfister

Michelle Pfister — Wed, 25 Jan 2012 23:13:58 +0000

#1 Vera,
I’m sorry to hear that you’re having trouble. The problem you’re experiencing is not common and will require us to understand more detail. To make sure you get the customized help you’ll need, please contact our toll-free support at 1-800-ANCESTRY (262-3787).

#6 Robert,
We are not currently selling any FTM products on the Mac App Store.

By: Leo-Guy de Repentigny

Leo-Guy de Repentigny — Tue, 24 Jan 2012 15:25:09 +0000

FTM for Mac 2 will not open directly a file from FTM for Mac. It must be updated before and will not, then, be compatible with the earlier version for Mac. My file is still beeing updated after ten hours. Back to FTM for Mac and ask for a refund.

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By: Anne Phillips

Anne Phillips — Mon, 23 Jan 2012 19:55:23 +0000

Wow, I’m going to go out on a limb here … I really like the software. It loaded onto my (brand new) iMac easily. Downloaded the update immediately; no problems. Took a while for my ancestry.com trees to download, but they did so just fine. I have not lost any Notes, or anything else so far (I haven’t looked through all my trees exhaustively). Media files have come through just fine, with the exception of a few TIFF files loaded onto FTM2 which then synced onto the ancestry.com tree as tiny little jpegs, but that’s my fault and easily fixable by adding a JPEG copy of the TIFF rather than the TIFF. I do have my trees divided up into manageable chunks, not giant trees with 5,000 individuals so maybe that helps. When I added media in FTM2, the software asked me whether I wanted to move it to FTM media files or keep it linked to its current location; I chose to move it to the FTM media file since I already have a couple of online backups. I just wanted to add my two cents here. I was very wary about getting this software because of all the problems people reported on version 1, but I decided to try it because I wasn’t thrilled with Reunion but only using ancestry.com’s online tree was inadequate. So far, I’m very happy.

By: Jon Smith

Jon Smith — Mon, 23 Jan 2012 14:16:56 +0000

I get regular emails to buy FTM2 for Mac (previously had windows version) but based on customers reviews I will not be purchasing it

So advice to Ancestry is take note of your customers, I may be like numerous others do not buy your product

By: Sherry Quade

Sherry Quade — Sun, 22 Jan 2012 03:24:46 +0000

I bought the newest version of FTM for Mac. Installation went well, but to access my trees, I had to change the format. I changed the name to distinguish between the two. When the trees sync, it synced both versions. I cannot figure out how to delete the old version. Could use help cleaning this up.

By: Tim Caroline

Tim Caroline — Sat, 21 Jan 2012 19:05:07 +0000

I tried installing the update twice and I crashed as well. The fix has some problems! I’m sure you are working on this so I’ll remain patient.