Comments on: Family Tree Maker: Question and Answer

By: Emily Pale

Emily Pale — Mon, 15 Apr 2013 09:43:25 +0000

When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get four e-mails with the same comment. Is there any way you can remove me from that service? Bless you!

By: Bev

Bev — Tue, 13 Nov 2012 19:12:49 +0000

Does anyone know how many people you can put on FTM? I have a family I need in one file,it is over 11,000. It is slow and takes me forever to go through. My other FTM families with less than 10,000 run smooth.

By: Andy Hatchett

Andy Hatchett — Sat, 02 Apr 2011 02:34:21 +0000

WW RE: #36

Just why is the ball in Tana’s court?

Tana has nothing to do with the operation of the search function.

Try to hi-jack every Blog article to make is a discussion about search is really bad manners, especially when you have been given directions as to exactly where and how to get answers to your questions.

And you are correct- enough *is* enough; particularly when it comes to your hi-jacking efforts!

By: Wicked Witch

Wicked Witch — Fri, 01 Apr 2011 21:32:44 +0000

Tana

Ancestry has only been consistent in ignoring my emails on the Exact Search subject or just directing me to the FAQ page.

Enough is enough.

The ball is in your court.

By: Tony Cousins

Tony Cousins — Fri, 01 Apr 2011 14:02:26 +0000

Tana – so posting on the messageboards gets a better response than contacting the support team in Ancestry, which I did nearly 2 weeks ago on this very problem. Doesn’t say an awful lot about the experts in the support team:

From the link to support team:

“Contact our Ancestry.com support team, and let our experts help answer your questions.”

Still waiting for a response – is there a service level agreement that we can quote? Unlikely!

TonyC

By: Tana L. Pedersen

Tana L. Pedersen — Thu, 31 Mar 2011 21:33:00 +0000

Wicked Witch, Tony, etc.

I have contacted the Search team about your questions, they would appreciate it if you would go to the Ancestry Improvements board at http://boards.ancestry.com/topics.ancestry.ancimprovements/mb.ashx and post your questions and suggestions there using “Exact Search” in the subject line. A product manager actively monitors and responds to these type of questions there.

By: Tana L. Pedersen

Tana L. Pedersen — Thu, 31 Mar 2011 20:41:25 +0000

# 30 Gordon
I don’t know which version of the software you’re working with, but in the 2011 version, a free digital copy of the Companion Guide is included in the software. To access it, go to the Help menu and choose Companion Guide.

#32 Elizabeth
I’m sorry to hear that your Ancestry tree isn’t downloading. Before you reboot your computer, I would suggest that you try loading Family Tree Maker on another computer (a friend or family member’s) and see if the tree will download then. That way you can tell whether it’s a problem with the tree or your computer. You might also try downloading a GEDCOM of your tree to see if that works. Good luck!

By: Elizabeth Morriss

Elizabeth Morriss — Thu, 31 Mar 2011 16:13:48 +0000

I purchased FTM with the intent of bringing some order to the somewhat disordered information on Ancesty. My problem is that I cannot get FTM to upload my Ancestry information. I have loaded FTM program on my computer but cannot get Ancestry info into FTM. I have contacted Technical Support and, after trying some suggestions, they recommended – as a last resort – that I do a “clean” reboot. They emailed me specific instructions to accomplish this but it appears to be very technical and may cause “changes” to my computer. I am a little nervous about performing such a drastic “fix”. Any suggestions?

By: Jon Sanders

Jon Sanders — Mon, 28 Mar 2011 20:45:52 +0000

#27) Fred there are several aspects to genealogy: Capturing and Documentation which FTM does fairly good at although 3rd party Progeny’s Charting Companion is a good addition. Then there is data and searching which Ancestry does very well (with a good FTM connection) but there are many other data sources since no one has all of the data. I’m assuming you filtered by State first with Ancestry which is my first option. But if you are looking for data in Iowa on marriages, births, deaths (obits) in the 1900′s I would recommend Newspaper Archives. For some states (like KY, Neb)they are useless but for Iowa they are one of the best source I’ve found. Of course their our tons of sites with resources, some free and some with a price so finding them is part of the fun Hope this helps.

By: GordonH

GordonH — Mon, 28 Mar 2011 20:07:00 +0000

As a relative newcomer to both Ancestry and Family Tree Maker, I keep wondering why it is necessary to purchase books to tell us how they work? There is no manual provided with either purchase and although I could afford it, I resent paying for a information that should be included with the software purchase…either paper or download.