Comments on: Scheduled Family Tree Maintenance (6 January, 1:00-2:00 AM MST) http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/?utm_source=rss&utm_medium=rss&utm_campaign=scheduled-family-tree-maintenance-6-january-100-200-am-mst The official blog of Ancestry.com Sun, 19 May 2013 02:45:30 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Victoria L Clark http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51338 Victoria L Clark Sun, 09 Jan 2011 01:05:31 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51338 It is 5:02 in Southern California. The site says that there are too many people on line. I think it is kind of wierd to spend all that money on advertizing on major TV networks and not spend enough money on bandwidth. I have gotten this message so many times in the last year. I am log in somewhere else. I only have one computer. I can erase all my history, passwords, etc and restart and it still tells me that I can get in and there are no customer service reps available. For the money that you spend on advertising, you should pay some employees to man the phones. This is an expensive site. I have spent over three thousand dollars in subscriptions in the past years. It is 5:02 in Southern California. The site says that there are too many people on line. I think it is kind of wierd to spend all that money on advertizing on major TV networks and not spend enough money on bandwidth. I have gotten this message so many times in the last year. I am log in somewhere else. I only have one computer. I can erase all my history, passwords, etc and restart and it still tells me that I can get in and there are no customer service reps available. For the money that you spend on advertising, you should pay some employees to man the phones. This is an expensive site. I have spent over three thousand dollars in subscriptions in the past years.

]]> By: Bob Esch http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51334 Bob Esch Sat, 08 Jan 2011 20:44:48 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51334 Is it just my computer, or is the Ancestry site exceedingly slow? I have noticed it when I am trying to add census results for a particular person, but the navigation in general seems unusually slow, compared to yesterday. Best Wishes to all, and especially to Andy. Is it just my computer, or is the Ancestry site exceedingly slow? I have noticed it when I am trying to add census results for a particular person, but the navigation in general seems unusually slow, compared to yesterday. Best Wishes to all, and especially to Andy.

]]> By: Monika http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51295 Monika Fri, 07 Jan 2011 09:55:34 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51295 #35 Out of the mouth of babes! :-) #35

Out of the mouth of babes! :-)

]]> By: beth http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51293 beth Fri, 07 Jan 2011 05:35:09 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51293 To David Graham: The screen is now glaringly white. Very hard on the eyes. Your company needs to soften this. To David Graham: The screen is now glaringly white. Very hard on the eyes. Your company needs to soften this.

]]> By: Andy Hatchett http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51281 Andy Hatchett Thu, 06 Jan 2011 22:52:13 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51281 Monika, Thanks for the kind words. May your New Year be, in the words of my great nephew, "Wondermusly Happy". Monika,

Thanks for the kind words. May your New Year be, in the words of my great nephew, “Wondermusly Happy”.

]]> By: Monika http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51274 Monika Thu, 06 Jan 2011 20:23:03 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51274 Hi, Andy, Don't you guys EVER sleep? Noticing if a system is down at 2 o'clock in the morning, that's not my thing! :-) But I do love the results of the "maintenance". And, since I have not had the opportunity to talk to you since the New Year: My very best wishes for a happy and healthy New Year to you, Andy, and many thanks for all the invaluable help you have been to me in 2010. Love ya, Monika Hi, Andy, Don’t you guys EVER sleep? Noticing if a system is down at 2 o’clock in the morning, that’s not my thing! :-) But I do love the results of the “maintenance”. And, since I have not had the opportunity to talk to you since the New Year: My very best wishes for a happy and healthy New Year to you, Andy, and many thanks for all the invaluable help you have been to me in 2010.

Love ya,

Monika

]]> By: Andy Hatchett http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51263 Andy Hatchett Thu, 06 Jan 2011 11:51:50 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51263 David!! Good to see "the boss" was there! ;) David!!

Good to see “the boss” was there!

;)

]]> By: David Graham http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51262 David Graham Thu, 06 Jan 2011 11:37:41 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51262 As some of you have noted, our downtime for member trees lasted longer than we expected. We apologize for the inconvenience. We had some unexpected challenges during our scheduled maintenance, but member trees should be available for everyone again now. Thank you for your patience. As some of you have noted, our downtime for member trees lasted longer than we expected. We apologize for the inconvenience. We had some unexpected challenges during our scheduled maintenance, but member trees should be available for everyone again now. Thank you for your patience.

]]> By: Andy Hatchett http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51261 Andy Hatchett Thu, 06 Jan 2011 11:18:53 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51261 Nope- I don't work for them. Just another user. Ancestry does a lot that it can be blamed for- but a user's lack of due diligence isn't one of them. As to giving you "the service I PAY for"... Again- read your terms of service... You pay to use the service when it is available and nowhere does Ancestry state that it will be available 24/7/365. Nope- I don’t work for them. Just another user.

Ancestry does a lot that it can be blamed for- but a user’s lack of due diligence isn’t one of them.

As to giving you “the service I PAY for”…
Again- read your terms of service…
You pay to use the service when it is available and nowhere does Ancestry state that it will be available 24/7/365.

]]> By: beth http://blogs.ancestry.com/ancestry/2011/01/04/scheduled-family-tree-maintenance-6-january-100-200-am-mst/#comment-51260 beth Thu, 06 Jan 2011 11:16:25 +0000 http://blogs.ancestry.com/ancestry/?p=5233#comment-51260 #28 BS! They still aren't providing the proper service at these prices. Enough already! I won't be tuning back in for another of your stupid remarks. #28 BS! They still aren’t providing the proper service at these prices. Enough already! I won’t be tuning back in for another of your stupid remarks.

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