Posted by on December 3, 2010 in Ancestry.com Site

Please be aware that the Ancestry.com Family Tree Service will undergo scheduled maintenance early Monday morning, 6 December 2010, from about 12:01 AM to 2:00 AM Mountain Standard Time.

This downtime will affect Ancestry Member Trees, OneWorldTree, some portions of My Canvas, the sections of the Home Page that are related to Member Trees, and the sections of MyFamily.com 2.0 that are related to Member Trees. Other than that, all other areas of the site will remain functional. 

For the vast majority of our members living outside Mountain Standard Time, 12:01 – 2:00 AM MST is the same as…

Coordinated Universal Time: 7:00 – 9:00 AM
In London: 7:00 – 9:00 AM
In Melbourne: 6:00 – 8:00 PM
In San Francisco: 11:00 PM – 1:00 AM
In New York: 2:00 – 4:00 AM

18 Comments

Linnea Capps 

The search engine used by Ancestry wastes too much of my time-I just put information in on my mother, to search for any birth records – and ONLY birth records. I put in her full name, birthdate, complete birthplace (in the US) and what I got back, sorted by relevance (?) were mostly DEATH records and international records. The record with the most stars had a completely different middle name and was a death record, not a birth record. What’s the point in making a search specific to a kind of record, with specific date ranges and names when the search engine isn’t able to limit its search to the parameters entered? Google gives more specific results. VERY, VERY frustrating.

December 3, 2010 at 4:25 pm
MICHAEL WOOKEY 

This scheduled maintenance that happens on 6th Dec. Does this mean we have to be online at this time, or will the maintenance be done the next time we are online?
Is this maintenance affecting our programmes, in any way?
Thanks,

December 3, 2010 at 4:31 pm
judy 

Micheal

you do not have to do anything but be aware that for a period of time part or all of the site might not respond. in other words you will not be able to use parts of the site.

if you do find you have no access to ancestry or any other site at any time try here first and check the status.

http://downforeveryoneorjustme.com/

remember you can use other sites such as familysearch during the maintainace

December 3, 2010 at 10:23 pm
Mary Beth Marchant 

For Linnea-comment #1–Please be aware that except for an extremely few states, birth records are not available. Actual birth certificate images are not available at all on Ancestry due mostly to privacy concerns. Birth record transcripts for the State of Texas, California and possibly a very few states are available but other than that, you will not find any. I am speaking strictly as a user. This has nothing to do with Ancestry but all to do with privacy concerns for states. If you are searching for current records on people you will have to look somewhere else for that. If your mother was born before 1930 you will probably find her in a census somewhere but there are no census records after 1930 until 2012 when the 1940 census will be released by the government. All this to say do not fault Ancestry for the dearth of current vital records.

December 3, 2010 at 10:37 pm
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December 4, 2010 at 11:48 am
lisa goldsmith 

Having some serious issues with the search engine. Go to card catalog, enter library of congress and it comes up blank. This is just an exmaple. Shouldn’t it give me everything that has those two words in it? I’m finding that I have to scroll through everything you’ve got to find what I want. Any relation to Familysearch.org? I’ve downloaded some records in the past aren’t even there anymore. As far as the rest of this sight, if it ain’t broke don’t fix it. Looks like someone feels the need to just keep tweeking with it and it’s not getting better. Love you!

December 4, 2010 at 2:44 pm
Andy Hatchett 

Exactly where are you entering the search parameter “Library of Congress”?

Are you entering “Library of Congress” in the title field or in the keyword field?

Entered in the title field it bring up seven items:

Library of Congress Photo Collection, 1840-2000 Pictures 615,248

Library of Congress 50,000 Bibliographic Sources Reference, Dictionaries & Almanacs 51,128

Library of Congress Photochrom Print Collection: Germany, Austria, & Switzerland, 1890-1910 (in German) Pictures 2,286

Library of Congress Research Guide Reference, Dictionaries & Almanacs 9,656

The sesquicentennial of statehood, Alabama : an exhibition in the Library of Congress, Washington, D.C., December 14, 1969 to A Stories, Memories & Histories 79

Old Indiana and the new world : address at the opening of the Library of Congress exhibition commemorating the Territory of Ind Stories, Memories & Histories 18

Indiana, the sesquicentennial of the establishment of the Territorial Government : an exhibit in the Library of Congress, Washi Stories, Memories & Histories 98

If entered in the Keyword field it brings up 21 items:

U.S., Indexed County Land Ownership Maps, 1860-1918 Maps, Atlases & Gazetteers 6,940,589

Library of Congress Photo Collection, 1840-2000 Pictures 615,248

U.S. Civil War Photos, 1860-1865 Pictures 6,846

Abraham Lincoln Papers Stories, Memories & Histories 20,158

Library of Congress 50,000 Bibliographic Sources Reference, Dictionaries & Almanacs 51,128

African American Photo Collection, 1850-2000 Pictures 4,141

Celebration of the one hundredth anniversary of the establishment of the seat of government in the District of Columbia Stories, Memories & Histories 380

U.S. Panoramic Photos, 1851-1991 Pictures 3,764

The record and genealogy of the (Tilghman-Tillman-Tilman-Tilmon) family, 1225-1938 : compiled from an original mss. by James D. Stories, Memories & Histories 412

Deer Lodge County, Montana, 1896 Anaconda City Directory Schools, Directories & Church Histories 6,958

Library of Congress Photochrom Print Collection: Germany, Austria, & Switzerland, 1890-1910 (in German) Pictures 2,286

Library of Congress Research Guide Reference, Dictionaries & Almanacs 9,656

Lucius Fairchild, California Letters, 1849-1855 Stories, Memories & Histories 1,410

The sesquicentennial of statehood, Alabama : an exhibition in the Library of Congress, Washington, D.C., December 14, 1969 to A Stories, Memories & Histories 79

The old parish churches of Virginia : a pictorial-historic exhibition of photographs in colors Stories, Memories & Histories 55

Old Indiana and the new world : address at the opening of the Library of Congress exhibition commemorating the Territory of Ind Stories, Memories & Histories 18

Henry Sibley, Autobiography Stories, Memories & Histories 728

Minnesota Region, 1823 Stories, Memories & Histories 3,047

Centennial of the Territory of Minnesota Exhibition, March 5, 1949-June 15, 1949 : an address by the Hon. Hubert H. Humphrey, s Reference, Dictionaries & Almanacs 106

Indiana, the sesquicentennial of the establishment of the Territorial Government : an exhibit in the Library of Congress, Washi Stories, Memories & Histories 98

Rand, McNally & Co.’s pictorial guide to Washington and environs : including complete descriptions of the Capitol, Library of Reference, Dictionaries & Almanacs

December 4, 2010 at 4:45 pm
Karen 

Thank you for announcing your maintenance and thank you for not doing this maintenance on a U. S. weekend.
Now if you have people on hand to help with any perceived issues we will really be making progress.

December 4, 2010 at 4:55 pm
Carol A. H. 

After maintenance, we ALWAYS have some new problems. I think the system gets confused and “runs home to Momma.”

This time I think they did a good job on letting us know in advance.

December 5, 2010 at 6:02 pm
DiLombardo 

newbies searching~
it takes awhile to gain know-how and experience to effectively wrangle data.
and if data is available via google then count it as another helpful resource.
and after that, perform bonafide analysis and validation of the data you do locate.
serious researchers know all this activity is NOT as easy as it looks.
best wishes

p.s. Andy, yep i saw those same search results, dunno where the blank came into play.
~ aka Baker

December 6, 2010 at 2:16 am
sue 

It is about time the world tree was updated !!
There are trees with mass errors on which have been reported to ancestry .Many of these trees have “User Unknown” its about time they were deleted.
Ancestry should use only use user trees which have SOURCES attached .

December 6, 2010 at 9:39 am
Jess 

I am disgusted with ancestry.com. It has too many problems-I can’t even invite my own family member to view the tree. When I call the help desk-they were no help at all! Their email address has been flagged as “spam” with most internet carrier. It is a waste of time & money.

December 6, 2010 at 12:41 pm
Karen 

In the search listing, sources and records include family trees. Please separate this so we can tell if a tree has 5 census pages etc. or 5 connections to family trees. Listing them together is giving inflated numbers of sources that will grow and grow as people source each other. The tree with 8 ancestry family trees as sources overshadows the tree with 5 census records. We want to encourage people to add sources other than family trees irregardless of how you view the value of family trees.

December 6, 2010 at 4:09 pm
Andy Hatchett 

Karen Re: # 13

At the bottom of the search form is a filter you can set for:
1) Historical Records
2) Stories and Publications
3) Photos and Maps
4) Family Trees

You can set them in any combination- just make sure what you don’t want to see has the little box next to it unchecked.

December 6, 2010 at 5:35 pm
PamDj 

Well done Jen for publishing the time variations for those of us who don’t have a clue what MST is. I shouln’t have to Google it every time there’s a scheduled maintenance slot. A step in the right direction! Thanks.

Karen #13, Andy #14
If someone wants to search family trees, I think it would be great to see at a high-level (flagged in the search results or just via a search filter?) whether the sources for entries in a tree are other trees or actual ‘documents’. It’s annoying to have to dig all the way into someone else’s tree to find out that they have just copied the records from someone else’s tree. I’m just not interested in unsubstantiated information, and in #13 I think this is the point that Karen is making?

December 7, 2010 at 5:24 am
Billie Ranson 

This is for Jess #12 You can have your relatives and/or friends set up an e-mail account such as Yahoo. Invitations work with that one as well as several others
Billie

December 8, 2010 at 11:47 am
Karis 

Not much said about this posting. Isn’t that good news. Seems like it went well.

December 9, 2010 at 3:03 pm
Martine 

Was the deletion of leading comma delimiters in birth and death location fields a bug that was included with this update? (Happens when adding a new source to an existing person. The previously-entered locations are displayed without the leading commas. If the record is saved without entering the location info again, the commas are lost.) Serious for those of us who download our trees to printing software!!

December 10, 2010 at 4:32 am