However I bought the 2008,2010 and 2011 versions directly from Ancestry and still have a buggy product that runs very slowly on a fully loaded dual core machine.

Folowing all the steps outlined in this blog to speed up FTM is to say the least – ridiculous, turning off features and compacting the file so often. You might say that MS should suggest turning off file explorer or some of the many windows processes to make Windows faster:)

TonyC

When you look at the disk only package price and in particular at the upgrade one, I am not entirely sure when you take into account all the various on costs, sales taxes, intermediates profits etc there is a revenue stream of any great amount. I suspect that if we draw an analogy, FTM is the printer and their money comes from the ink which is the Ancestry subscriptions.

You didn’t mention the other point about Microsoft which is whilst they do not add new features to outgoing operating systems/programs, they do continue to fix the bugs for a substantial time

No – not bad for us but the revenue stream would be a little slower for Ancestry.

Even Micro$oft don’t bring out a completely new version every year and expect to be paid for it – at least they wait 3 or 4 years and then you can maybe upgrade to the newest version

#30 You can easily get rid of of all of that extra stuff at the bottom by creating a book and saving it as a book. Then say preview book and you will see that none of that is there and you also have the page number that you want. You then print it as a pdf file or as a word file. If you just create FGS and other reports and don’t create it in a book you will get all of that stuff at the bottom. Note that it will appear until you preview the book or save it as a pdf or word document.

You said:
# 15
Pam
It can be frustrating when the bugs you want to be fixed aren’t always worked on as quickly as you’d like. I know that the development team keeps an eye on all bugs that are reported but they do have to prioritize what is fixed and when. I am sorry this has been a disappointing experience for you and will do what I can to be more proactive in helping customers know what has been fixed and when.

It would really help if users actually knew just exactly what was on that prioritized list so they would have a sense that something was actually being done and could see items disappearing from it as they were fixed – to say nothing of seeing where problems fall on that list verses developing new bells and whistles.

As we all know, the actual FTM development team *NEVER* makes substantial comments on anything. Everything they might say is so full of wiggle words as to render any comment meaningless.

Please post that prioritized list for all to see!

Enough Said.

JUST FIX IT!!!!