Comments on: Family Tree Maker: Improving Performance The official blog of Ancestry Sun, 26 Apr 2015 19:40:17 +0000 hourly 1 By: TonyC TonyC Thu, 09 Dec 2010 15:29:53 +0000 Morning Tony #37
While I didn’t make any mention of the size of the revenue stream from FTM I do agree with your point regarding where the major revenue comes from.

However I bought the 2008,2010 and 2011 versions directly from Ancestry and still have a buggy product that runs very slowly on a fully loaded dual core machine.

Folowing all the steps outlined in this blog to speed up FTM is to say the least – ridiculous, turning off features and compacting the file so often. You might say that MS should suggest turning off file explorer or some of the many windows processes to make Windows faster:)


By: Tony Knight Tony Knight Thu, 09 Dec 2010 08:02:29 +0000 TonyC

When you look at the disk only package price and in particular at the upgrade one, I am not entirely sure when you take into account all the various on costs, sales taxes, intermediates profits etc there is a revenue stream of any great amount. I suspect that if we draw an analogy, FTM is the printer and their money comes from the ink which is the Ancestry subscriptions.

You didn’t mention the other point about Microsoft which is whilst they do not add new features to outgoing operating systems/programs, they do continue to fix the bugs for a substantial time

By: TonyC TonyC Wed, 08 Dec 2010 19:48:29 +0000 Andy re #25

No – not bad for us but the revenue stream would be a little slower for Ancestry.

Even Micro$oft don’t bring out a completely new version every year and expect to be paid for it – at least they wait 3 or 4 years and then you can maybe upgrade to the newest version :)

By: Rita Rita Mon, 06 Dec 2010 04:23:39 +0000 Worst yet is when something is working in 2010 and they screw it up in 2011. In the book in 2010 you could add other spouses in the FGS and only the people with other spouses would get that line now in 2011 everybody gets the heading other spouse wether they have one or not. Go figure they had it working properly and now they fixed other problems instead and caused another in the process. So I have gone back to 2010 until they fix it because it adds un-necesary pages to your book.

#30 You can easily get rid of of all of that extra stuff at the bottom by creating a book and saving it as a book. Then say preview book and you will see that none of that is there and you also have the page number that you want. You then print it as a pdf file or as a word file. If you just create FGS and other reports and don’t create it in a book you will get all of that stuff at the bottom. Note that it will appear until you preview the book or save it as a pdf or word document.

By: Andy Hatchett Andy Hatchett Mon, 06 Dec 2010 03:34:02 +0000 Tana Re: #17

You said:
# 15
It can be frustrating when the bugs you want to be fixed aren’t always worked on as quickly as you’d like. I know that the development team keeps an eye on all bugs that are reported but they do have to prioritize what is fixed and when. I am sorry this has been a disappointing experience for you and will do what I can to be more proactive in helping customers know what has been fixed and when.

It would really help if users actually knew just exactly what was on that prioritized list so they would have a sense that something was actually being done and could see items disappearing from it as they were fixed – to say nothing of seeing where problems fall on that list verses developing new bells and whistles.

As we all know, the actual FTM development team *NEVER* makes substantial comments on anything. Everything they might say is so full of wiggle words as to render any comment meaningless.

Please post that prioritized list for all to see!

By: Linda Linda Mon, 06 Dec 2010 01:18:13 +0000 I purchased FTM 2011 and had no problem installing it with Windows 7. The ancestry team helped me. And I am very pleased. I did the update for FTM 2011 and went to help and all the info was there and it worked. Very pleased. Purchased FTM 2011 for Mac for my cousin who has a Mac.

By: Dan Wilmoth Dan Wilmoth Mon, 06 Dec 2010 00:14:36 +0000 Tamura Jones nailed it!!!!!!!!!

Enough Said.


By: Angela Angela Sun, 05 Dec 2010 10:34:44 +0000 Tamura Jones did a funny parody of Tana’s insulting blog post: Family Tree Maker Performance: It is Your Fault

By: kathy price kathy price Sat, 04 Dec 2010 13:31:05 +0000 Wow! Wish all this had come out before I had ordered the 2011 version. I had the 2010 and what a pain. I spent DAYS trying to get rid of the date and time on pages in my book.Who on God’s green earth would want the time clear down to the second on pages in a book? Luckily it hadn’t gone to a printer…that would have sent me over the edge for sure. I was told by phone help there was nothing I could do. Then I was told to make the font color white and it would not show. That worked but then you had NO page numbers. To correct this, YOUR problem, I had to buy an upgrade. Get this, the old 2005 didn’t have this problem!!! I have had 4 new versions but none are as trouble free as that old 2005. In all my years of using that old thing I had only one issue with it, you couldn’t make much of change in size of the photos. Think my hubby was right….you need programmers who know what they are doing or make sure you have all your ducks in a row BEFORE you release a new version. When you do have problems the least you could do is give us an update for FREE!!!

By: janet Myers janet Myers Sat, 04 Dec 2010 02:47:59 +0000 Wow-this sounds like a nightmare! I was thinking of asking for the Mac version for Christmas, but reading this for FTM that has been out for years…I think not!