Comments on: Gift Memberships Now Available The official blog of Ancestry Sat, 04 Jul 2015 09:10:18 +0000 hourly 1 By: Patty Patty Tue, 07 Dec 2010 12:22:03 +0000 Well, I’m not here to berate, or anyone else. Just to say to how disappointed I am that you can’t give a gift membership to an existing member. I have a friend who is a member but does not currently have a paid subscription that I had wanted to give a gift subscription to. If I read the terms correctly, if they are a member, regardless if they have a paid subscription or not, then they can’t upgrade their free membership with the gift subscription. Too bad, from what I can see, there are alot of people who wished to do this.

By: Mark Mark Mon, 06 Dec 2010 15:05:41 +0000 What will be the 2011 renewal fee for Ancestry for current subscribers?


By: Virginia Virginia Thu, 02 Dec 2010 16:32:03 +0000 It would have been more customer friendly if only they had put the following at the end of their ad:

(If you believe the recipient of the gift card may already be a member of, please read “Terms and conditions” before purchasing.”)

Why should they have done this??? Because MOST gift subscriptions purchased by me have ALWAYS allowed the recipient to add it to an already existing subscription…


By: Jo Jo Thu, 02 Dec 2010 14:30:53 +0000 Andy #17– You wrote “Ancestry needs no defense as they have done nothing wrong.”

If you think they’ve done nothing wrong and need no defense, then stop defending them!

I think they HAVE done something wrong, and I didn’t say illegal, just WRONG, as in they shouldn’t have done it that way. Especially, the 7 day refund policy for gift memberships…THAT needs to be changed!

Both things I posted about should be right on the original page to purchase the gift membership, not on separate pages.

A 7-day refund policy for a gift membership that they’re pushing for Christmas gifts is completely wrong since they know people won’t even give the gift until Christmas, which is more than 7 days away! That’s more than just wrong, it seems downright underhanded to me.

If my husband had decided to purchase one of these for me, I don’t think that he would have followed all those links and read every single bit of information. He would have read the information on the first page and thought he was doing something really nice for me. He would not have told me what he’d done until he gave me the ‘gift’ on Christmas and then we would have been out the money under these conditions. And I think that’s a pretty normal scenario for most people. I think they would have a ‘reasonable expectation’ that the information they need would be on that page and I don’t think adding a link to it is enough.

Nothing you say will change my opinion of this, and yes it is only MY OPINION, but the more I think about this happening to older people living on fixed incomes, the unhappier I am with Ancestry.

The least Ancestry should do is change the 7-day refund policy for gift memberships so it extends at least 30 days after Christmas OR allow it to be added to a current paid membership or an upgrade, and I think they should do both! There’s absolutely no reason they can’t despite their protestations to the contrary. What are they afraid of? That people might discover one of these limitations after they’ve purchased the gift membership and want their money back? Are they that desperate to take our money?

I’m beginning to really & truly dislike and distrust this company.

By: fhsleuth fhsleuth Tue, 30 Nov 2010 05:08:00 +0000 Lighten up folks. This must have been the designated day to pick on Andy. Give it a rest!

ACOM likes to play hardball. They also need to lighten up and do more to accommodate membership. We are customers, recurring customers. But, does ACOM truly value our patronage? It seems as if battle lines are always being drawn between them and us.

As Carol A. H. No. 23 stated: “I still think it is bad PR and bad business to set the terms as they have for all the obvious reasons.”

I concur. I wonder what a kinder, gentler ACOM would be like. Hmmm? I wonder whether ACOM will ever grant its membership an opportunity to find out?

By: Carol A. H. Carol A. H. Tue, 30 Nov 2010 02:57:08 +0000 Technically and legally Ancestry did not do anything wrong. Most all the facts are covered in the two online documents, FAQs and Terms and Conditions. However, I’m very glad Jo pointed out the fact of not being able to add a gift to a current subscription.

I still think it is bad PR and bad business to set the terms as they have for all the obvious reasons.

I have a question: What if the recipient of the gift membership is not now a paying member, but was at one time and has cancelled their membership or not renewed? Into which category do they fall? I would venture a guess the key word is “now.”

By: Arthur Granbury Arthur Granbury Mon, 29 Nov 2010 18:12:37 +0000 “Andy must work for Ancestry!”

Oh come on, Sharon …. even Ancestry’s standards aren’t THAT low.

By: Andy Hatchett Andy Hatchett Mon, 29 Nov 2010 17:34:29 +0000 Sharon Re: #20

LOL!! Nope, not by a long shot.

Just a person who believes that all sacred cows should be gored equally.

By: Sharon Sharon Mon, 29 Nov 2010 14:55:29 +0000 Andy must work for Ancestry!

By: Andy Hatchett Andy Hatchett Mon, 29 Nov 2010 10:34:50 +0000 fhsluth re: #18

When I said they had done nothing wrong I was speaking of this particular incident about the gift memberships.

My posting history shows I’m often berating Ancestry for what I consider poor choices, and you’re right- such a list would get quite lengthly indeed. I also praise them when I think they get something right.

Contrary to popular opinion- the customer is NOT always right. If a customer makes a foolish choice then the onus should rightly be placed on the company- and signing up for something without reading the terms and conditions is truly foolish!

Could Ancestry’s customer service be better? Yes
Did they make a wrong choice about the Gift Memberships- I don’t think so.

As to seeing results of enlisting input from members- just look at your screen. Almost everything on the new search was previewed at one time or another, feedback was taken, and things were changed because of that feedback.