Mark

(If you believe the recipient of the gift card may already be a member of Ancestry.com, please read “Terms and conditions” before purchasing.”)

Why should they have done this??? Because MOST gift subscriptions purchased by me have ALWAYS allowed the recipient to add it to an already existing subscription…

Virginia

If you think they’ve done nothing wrong and need no defense, then stop defending them!

I think they HAVE done something wrong, and I didn’t say illegal, just WRONG, as in they shouldn’t have done it that way. Especially, the 7 day refund policy for gift memberships…THAT needs to be changed!

Both things I posted about should be right on the original page to purchase the gift membership, not on separate pages.

A 7-day refund policy for a gift membership that they’re pushing for Christmas gifts is completely wrong since they know people won’t even give the gift until Christmas, which is more than 7 days away! That’s more than just wrong, it seems downright underhanded to me.

If my husband had decided to purchase one of these for me, I don’t think that he would have followed all those links and read every single bit of information. He would have read the information on the first page and thought he was doing something really nice for me. He would not have told me what he’d done until he gave me the ‘gift’ on Christmas and then we would have been out the money under these conditions. And I think that’s a pretty normal scenario for most people. I think they would have a ‘reasonable expectation’ that the information they need would be on that page and I don’t think adding a link to it is enough.

Nothing you say will change my opinion of this, and yes it is only MY OPINION, but the more I think about this happening to older people living on fixed incomes, the unhappier I am with Ancestry.

The least Ancestry should do is change the 7-day refund policy for gift memberships so it extends at least 30 days after Christmas OR allow it to be added to a current paid membership or an upgrade, and I think they should do both! There’s absolutely no reason they can’t despite their protestations to the contrary. What are they afraid of? That people might discover one of these limitations after they’ve purchased the gift membership and want their money back? Are they that desperate to take our money?

I’m beginning to really & truly dislike and distrust this company.

ACOM likes to play hardball. They also need to lighten up and do more to accommodate membership. We are customers, recurring customers. But, does ACOM truly value our patronage? It seems as if battle lines are always being drawn between them and us.

As Carol A. H. No. 23 stated: “I still think it is bad PR and bad business to set the terms as they have for all the obvious reasons.”

I concur. I wonder what a kinder, gentler ACOM would be like. Hmmm? I wonder whether ACOM will ever grant its membership an opportunity to find out?

I still think it is bad PR and bad business to set the terms as they have for all the obvious reasons.

I have a question: What if the recipient of the gift membership is not now a paying member, but was at one time and has cancelled their membership or not renewed? Into which category do they fall? I would venture a guess the key word is “now.”

Oh come on, Sharon …. even Ancestry’s standards aren’t THAT low.

LOL!! Nope, not by a long shot.

Just a person who believes that all sacred cows should be gored equally.

When I said they had done nothing wrong I was speaking of this particular incident about the gift memberships.

My posting history shows I’m often berating Ancestry for what I consider poor choices, and you’re right- such a list would get quite lengthly indeed. I also praise them when I think they get something right.

Contrary to popular opinion- the customer is NOT always right. If a customer makes a foolish choice then the onus should rightly be placed on the company- and signing up for something without reading the terms and conditions is truly foolish!

Could Ancestry’s customer service be better? Yes
Did they make a wrong choice about the Gift Memberships- I don’t think so.

As to seeing results of enlisting input from members- just look at your screen. Almost everything on the new search was previewed at one time or another, feedback was taken, and things were changed because of that feedback.