Comments on: Family Tree Maintenance Thursday, Sept. 16th 12:01AM MT

By: Joanne Walsh

Joanne Walsh — Tue, 28 Sep 2010 03:55:13 +0000

I am having so many problems with the website log in and search. I doesn’t hold on to my username and password. When searching my info goes away and it offers me a 14 day trial, even though I have a subscription.
I haven’t been able to do anything for a very long time.

Help and Thanks

By: Scott Brown

Scott Brown — Sat, 18 Sep 2010 13:45:59 +0000

Hi Jen,

Got problems. I am now unable to login to Ancestry after the maintenance. Login just hangs.

https://secure.ancestry.ca/security/passwordlogin.aspx?ti.si=0&ti=5543

Progress bar hits the “e” in secure and just stays there.

Need help bad!

By: BEE

BEE — Thu, 16 Sep 2010 12:18:40 +0000

Ditto to #1 – I’m still waiting for three Pgh, PA WWI Draft Registration records to be visible. I clicked on “report problem” – years ago when I encountered the problem with the first one, followed by emails after I found two others.
I won’t even go into the problem with the WWII records – “Ancestry is aware of this problem, and is working to correct this issue.”

By: Marg

Marg — Thu, 16 Sep 2010 06:56:11 +0000

Programming Suggestions:

Add a Save Draft feature to Messages;

Allow attachments sent with Messages;

Program people files so when I want to save a person to another tree an exact copy of all historical documents in the file will transfer over, not just the name, with no records erased.

I agree with Caroline #2 about extended hours for us on the West Coast.

By: Carol A. H.

Carol A. H. — Thu, 16 Sep 2010 04:53:52 +0000

I think finally someone can tell time and dates correctly! Go ahead, “maintenance away.”

By: beth

beth — Thu, 16 Sep 2010 03:31:04 +0000

The last maintenance was 8/25/10. That’s not even a full month…and it always affects Member Trees. What’s the point of searching for records if you can’t save them to the tree or to the toolbox while maintenance is under way?? I just have to repeat the search when service is restored.

By: caroline

caroline — Thu, 16 Sep 2010 03:24:49 +0000

We could certainly use some maintenance…I can’t even add a marriage to my ancestor…and how about having someone available for longer hours on the West Coast,,,it’s still the middle of the afternoon when you close down here.

By: Sherry

Sherry — Wed, 15 Sep 2010 22:52:18 +0000

I wish you would do maintenance on your databases.

Three years ago, I asked that you include the second page of the birth registrations in Ontario that are missing……….they are still missing!!

The second page is critical. Do you have an idea when this will happen……if ever!